Thank you very much for the opportunity to respond to this complaint.A WDIIR (termite report) is a record of our observations at the time of inspectionThe termite report is good to the end of the day of the inspectionWhen we do an inspection, it is visualAt the time of this inspection, on July 7, 2014, there was"no visible evidence of infestation from wood-destroying insects"The report, under "Statement of Purchaser" says "This is not a...warranty as to the absence of wood-destroying insects"This Statement of Purchaser, is preprinted on the form by the State of [redacted] .When we do termite inspections, if no evidence of wood-destroying insects are observed, we give you free a day Subterranean termite warrantyYours ran from July 7, to October 5, Also, we gave you the option of buying an extended one year warranty for the $Both of these items, offered by us, are not common at all in our industryBoth of these items were offered in writing in the termite report packetSo, [redacted] had all this information up frontA quick review of the facts; At the time of inspection, no termites were observed She knew the termite report was not a warranty as to the absence of termitesShe knew there was a subterranean termites warranty that expired October 5, She knew she had the option of renewing the warranty for a year.On September 2, [redacted] contacted our office to let us know that her pest control company was termite tubes on the outside of the master bedroom window .We let her know that she was still under the warranty and we would treat the active areas freeAppointment was set for September 8thShe called and cancelled that appointment On September 15, we went out treated the active areas under warranty at no charge[redacted] called in on November 4, to say she say saw termites in the bedroomAt that point, we reminded her again that the warranty expired on October 5, She is now out of warrantyShe had the option of renewing the warranty at $previously, but did not take advantage of this opportunity At this point, her only option from us, would be to give her a quote for a new treatment since she was out of warranty [redacted] has had plenty of opportunities to get on the termite warranty programAt this point, we would be more than happy to come out and treatWe would need to do a full inspection and put together a termite treatment proposalUpon acceptance from [redacted] , we would then set up treatment date.Sincerely, [redacted]
Thank you very much for the opportunity to respond to this complaint.A WDIIR (termite report) is a record of our observations at the time of inspectionThe termite report is good to the end of the day of the inspectionWhen we do an inspection, it is visualAt the time of this inspection, on July
7, 2014, there was"no visible evidence of infestation from wood-destroying insects"The report, under "Statement of Purchaser" says "This is not a...warranty as to the absence of wood-destroying insects"This Statement of Purchaser, is preprinted on the form by the State of ***.When we do termite inspections, if no evidence of wood-destroying insects are observed, we give you free a day Subterranean termite warrantyYours ran from July 7, to October 5, Also, we gave you the option of buying an extended one year warranty for the $Both of these items, offered by us, are not common at all in our industryBoth of these items were offered in writing in the termite report packetSo, *** *** had all this information up front. A quick review of the facts; At the time of inspection, no termites were observed She knew the termite report was not a warranty as to the absence of termitesShe knew there was a subterranean termites warranty that expired October 5, She knew she had the option of renewing the warranty for a year.On September 2, *** contacted our office to let us know that her pest control company was termite tubes on the outside of the master bedroom window .We let her know that she was still under the warranty and we would treat the active areas freeAppointment was set for September 8thShe called and cancelled that appointment On September 15, we went out treated the active areas under warranty at no charge.*** called in on November 4, to say she say saw termites in the bedroomAt that point, we reminded her again that the warranty expired on October 5, She is now out of warrantyShe had the option of renewing the warranty at $previously, but did not take advantage of this opportunity At this point, her only option from us, would be to give her a quote for a new treatment since she was out of warranty .*** has had plenty of opportunities to get on the termite warranty programAt this point, we would be more than happy to come out and treatWe would need to do a full inspection and put together a termite treatment proposalUpon acceptance from ***, we would then set up treatment date.Sincerely,*** ***
Thank you very much for the opportunity to respond to this complaint.A WDIIR (termite report) is a record of our observations at the time of inspectionThe termite report is good to the end of the day of the inspectionWhen we do an inspection, it is visualAt the time of this inspection, on July 7, 2014, there was"no visible evidence of infestation from wood-destroying insects"The report, under "Statement of Purchaser" says "This is not a...warranty as to the absence of wood-destroying insects"This Statement of Purchaser, is preprinted on the form by the State of [redacted] .When we do termite inspections, if no evidence of wood-destroying insects are observed, we give you free a day Subterranean termite warrantyYours ran from July 7, to October 5, Also, we gave you the option of buying an extended one year warranty for the $Both of these items, offered by us, are not common at all in our industryBoth of these items were offered in writing in the termite report packetSo, [redacted] had all this information up frontA quick review of the facts; At the time of inspection, no termites were observed She knew the termite report was not a warranty as to the absence of termitesShe knew there was a subterranean termites warranty that expired October 5, She knew she had the option of renewing the warranty for a year.On September 2, [redacted] contacted our office to let us know that her pest control company was termite tubes on the outside of the master bedroom window .We let her know that she was still under the warranty and we would treat the active areas freeAppointment was set for September 8thShe called and cancelled that appointment On September 15, we went out treated the active areas under warranty at no charge[redacted] called in on November 4, to say she say saw termites in the bedroomAt that point, we reminded her again that the warranty expired on October 5, She is now out of warrantyShe had the option of renewing the warranty at $previously, but did not take advantage of this opportunity At this point, her only option from us, would be to give her a quote for a new treatment since she was out of warranty [redacted] has had plenty of opportunities to get on the termite warranty programAt this point, we would be more than happy to come out and treatWe would need to do a full inspection and put together a termite treatment proposalUpon acceptance from [redacted] , we would then set up treatment date.Sincerely, [redacted]
Thank you very much for the opportunity to respond to this complaint.A WDIIR (termite report) is a record of our observations at the time of inspectionThe termite report is good to the end of the day of the inspectionWhen we do an inspection, it is visualAt the time of this inspection, on July
7, 2014, there was"no visible evidence of infestation from wood-destroying insects"The report, under "Statement of Purchaser" says "This is not a...warranty as to the absence of wood-destroying insects"This Statement of Purchaser, is preprinted on the form by the State of ***.When we do termite inspections, if no evidence of wood-destroying insects are observed, we give you free a day Subterranean termite warrantyYours ran from July 7, to October 5, Also, we gave you the option of buying an extended one year warranty for the $Both of these items, offered by us, are not common at all in our industryBoth of these items were offered in writing in the termite report packetSo, *** *** had all this information up front. A quick review of the facts; At the time of inspection, no termites were observed She knew the termite report was not a warranty as to the absence of termitesShe knew there was a subterranean termites warranty that expired October 5, She knew she had the option of renewing the warranty for a year.On September 2, *** contacted our office to let us know that her pest control company was termite tubes on the outside of the master bedroom window .We let her know that she was still under the warranty and we would treat the active areas freeAppointment was set for September 8thShe called and cancelled that appointment On September 15, we went out treated the active areas under warranty at no charge.*** called in on November 4, to say she say saw termites in the bedroomAt that point, we reminded her again that the warranty expired on October 5, She is now out of warrantyShe had the option of renewing the warranty at $previously, but did not take advantage of this opportunity At this point, her only option from us, would be to give her a quote for a new treatment since she was out of warranty .*** has had plenty of opportunities to get on the termite warranty programAt this point, we would be more than happy to come out and treatWe would need to do a full inspection and put together a termite treatment proposalUpon acceptance from ***, we would then set up treatment date.Sincerely,*** ***