Thank you very much for the opportunity to respond to this complaint.A WDIIR (termite report) is a record of our observations at the time of inspection. The termite report is good to the end of the day of the inspection. When we do an inspection, it is visual. At the time of this inspection, on July...
7, 2014, there was"no visible evidence of infestation from wood-destroying insects". The report, under "Statement of Purchaser" says "This is not a...warranty as to the absence of wood-destroying insects". This Statement of Purchaser, is preprinted on the form by the State of [redacted].When we do termite inspections, if no evidence of wood-destroying insects are observed, we give you free a 90 day Subterranean termite warranty. Yours ran from July 7, 2014 to October 5, 2014. Also, we gave you the option of buying an extended one year warranty for the $124. Both of these items, offered by us, are not common at all in our industry. Both of these items were offered in writing in the termite report packet. So, [redacted] had all this information up front. A quick review of the facts; 1. At the time of inspection, no termites were observed . 2. She knew the termite report was not a warranty as to the absence of termites. 3. She knew there was a 90 subterranean termites warranty that expired October 5, 2014 4. She knew she had the option of renewing the warranty for a year.On September 2, [redacted] contacted our office to let us know that her pest control company was termite tubes on the outside of the master bedroom window .We let her know that she was still under the 90 warranty and we would treat the active areas free. Appointment was set for September 8th. She called and cancelled that appointment . On September 15, we went out treated the active areas under warranty at no charge.[redacted] called in on November 4, to say she say saw termites in the bedroom. At that point, we reminded her again that the 90 warranty expired on October 5, 2014. She is now out of warranty. She had the option of renewing the warranty at $124 previously, but did not take advantage of this opportunity. At this point, her only option from us, would be to give her a quote for a new treatment since she was out of warranty .[redacted] has had plenty of opportunities to get on the termite warranty program. At this point, we would be more than happy to come out and treat. We would need to do a full inspection and put together a termite treatment proposal. Upon acceptance from [redacted], we would then set up treatment date.Sincerely,[redacted]
Thank you very much for the opportunity to respond to this complaint.A WDIIR (termite report) is a record of our observations at the time of inspection. The termite report is good to the end of the day of the inspection. When we do an inspection, it is visual. At the time of this inspection, on July...
7, 2014, there was"no visible evidence of infestation from wood-destroying insects". The report, under "Statement of Purchaser" says "This is not a...warranty as to the absence of wood-destroying insects". This Statement of Purchaser, is preprinted on the form by the State of [redacted].When we do termite inspections, if no evidence of wood-destroying insects are observed, we give you free a 90 day Subterranean termite warranty. Yours ran from July 7, 2014 to October 5, 2014. Also, we gave you the option of buying an extended one year warranty for the $124. Both of these items, offered by us, are not common at all in our industry. Both of these items were offered in writing in the termite report packet. So, [redacted] had all this information up front. A quick review of the facts; 1. At the time of inspection, no termites were observed . 2. She knew the termite report was not a warranty as to the absence of termites. 3. She knew there was a 90 subterranean termites warranty that expired October 5, 2014 4. She knew she had the option of renewing the warranty for a year.On September 2, [redacted] contacted our office to let us know that her pest control company was termite tubes on the outside of the master bedroom window .We let her know that she was still under the 90 warranty and we would treat the active areas free. Appointment was set for September 8th. She called and cancelled that appointment . On September 15, we went out treated the active areas under warranty at no charge.[redacted] called in on November 4, to say she say saw termites in the bedroom. At that point, we reminded her again that the 90 warranty expired on October 5, 2014. She is now out of warranty. She had the option of renewing the warranty at $124 previously, but did not take advantage of this opportunity. At this point, her only option from us, would be to give her a quote for a new treatment since she was out of warranty .[redacted] has had plenty of opportunities to get on the termite warranty program. At this point, we would be more than happy to come out and treat. We would need to do a full inspection and put together a termite treatment proposal. Upon acceptance from [redacted], we would then set up treatment date.Sincerely,[redacted]