Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am not in a position to take personal phone calls during business hours What is it they want to talk about? I have provided all the pertinent information and have requested a full refund Please mail refund to my PO Box Regards,
I am writing this letter as requested in response to our phone conversation 7/26/regarding *** ***, *** *** *** *** ** ***.I am also faxing the information from *** *** regarding the Chargeback Adjustment to be credited back to his credit card in the amount of
$566.49.Not only did I call *** *** yesterday after speaking with you, I contacted Mr***.A side note: As CEO of the company, I also had given the customer a refund of $towards his dispute earlier in the year as a good faith measure that I was working with him to get his concern resolvedI am sure my company will not be able to have these funds returned.The equipment was installed and signed off by the Mr***However there was a problem with the equipment and the equipment was returned for credit.Mr*** was insistent that I give a refund which is not the posted policy of our companyThe manufacturer must be contacted by the company for all refunds for all defective merchandiseThere is a timing factor involvedMr*** was made aware of that fact several times and it is printed on the invoice.Mr*** continued to harass the shop making it almost impossible to continue our customer service installations with his massive amount of phone calls.I spoke with Mr*** this week and he is still very unhappy that the company will not reimburse him while he is waiting for his chargeback adjustment.Mr*** knowing that a chargeback had been approved and forthcoming, attempted to defraud the company for a double reimbursement.I am responding within the allotted time frame of business daysIf you need further information to resolve this issue, please contact Kevin C***, Proformance Sound and Graphics 765-446-or cell: ***, South Street, Unit 1, Lafayette, Indiana 47904.Sincerely,Kevin C*** Owner/CEO
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I am not in a position to take personal phone calls during business hours. What is it they want to talk about? I have provided all the pertinent information and have requested a full refund. Please mail refund to my PO Box.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To refute the comments sent by the owner of the business:Not only did I call [redacted] yesterday after speaking with you, I contacted Mr. [redacted]. The owner NEVER contacted me in any way regarding the issue. I was always the one who had to contact him to find out what the status was, and every single time I was given the runaround or an excuse on why he wasn't able to refund me.A side note: As CEO of the company, I also had given the customer a refund of $100.00 towards his dispute earlier in the year as a good faith measure that I was working with him to get his concern resolved. I am sure my company will not be able to have these funds returned.The repayment of $100.00 was definitely not given to me earlier in the year. In fact, I had to drive to the shop over an hour away to pick up my vehicle for the final time because the owner failed to install the remote start again. After failing numerous times and falling short of the promises of getting my system installed he wrote and signed on a paper that he will refund me. This was dated 6/10/17.The equipment was installed and signed off by the Mr. [redacted]. However there was a problem with the equipment and the equipment was returned for credit. The equipment was not installed completely and I never signed off on anything. The equipment was returned for credit back to the company, not to me.Mr. [redacted] was insistent that I give a refund which is not the posted policy of our company. The manufacturer must be contacted by the company for all refunds for all defective merchandise. There is a timing factor involved. Mr. [redacted] was made aware of that fact several times and it is printed on the invoice. I was never made aware of this from the start. The owner is also the one who stated he would refund me if the system could not be installed.Mr. [redacted] continued to harass the shop making it almost impossible to continue our customer service installations with his massive amount of phone calls. I called the shop a total of three times between January and June to find out what the status was regarding new installation techniques to get the remote start system installed on my vehicle. The owner was the one who told me to call and check back periodically to see if new information was released from the remote start company.I spoke with Mr. [redacted] this week and he is still very unhappy that the company will not reimburse him while he is waiting for his chargeback adjustment. The owner did not speak with me at all regarding the reimbursement.Mr. [redacted] knowing that a chargeback had been approved and forthcoming, attempted to defraud the company for a double reimbursement. The owner defrauded his own company by falling short of all the promises he said he could do. I have the entire text message conversation saved with the owner giving all his excuses as to why he didn't send out the refund to me or that the refund check was ready to be sent out, but never was, etc. I also have the paper signed by owner showing the refund information he was to send to me. If I didn't file a complaint with my credit card company I don't believe I would have ever gotten my refund back from this individual. I wished his business well as my last text message to him, but upon receiving this information I will be sure to let others know he is a dishonest individual who would rather steal customers' money and time rather than doing the right thing first and foremost!
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am not in a position to take personal phone calls during business hours What is it they want to talk about? I have provided all the pertinent information and have requested a full refund Please mail refund to my PO Box Regards,
We will be more than happy to refund order even though it has been months agao since date of visitWe will reach out to customer
I have tried to contact the customer but the phone provided has been dis connected
I am writing this letter as requested in response to our phone conversation 7/26/regarding *** ***, *** *** *** *** ** ***.I am also faxing the information from *** *** regarding the Chargeback Adjustment to be credited back to his credit card in the amount of
$566.49.Not only did I call *** *** yesterday after speaking with you, I contacted Mr***.A side note: As CEO of the company, I also had given the customer a refund of $towards his dispute earlier in the year as a good faith measure that I was working with him to get his concern resolvedI am sure my company will not be able to have these funds returned.The equipment was installed and signed off by the Mr***However there was a problem with the equipment and the equipment was returned for credit.Mr*** was insistent that I give a refund which is not the posted policy of our companyThe manufacturer must be contacted by the company for all refunds for all defective merchandiseThere is a timing factor involvedMr*** was made aware of that fact several times and it is printed on the invoice.Mr*** continued to harass the shop making it almost impossible to continue our customer service installations with his massive amount of phone calls.I spoke with Mr*** this week and he is still very unhappy that the company will not reimburse him while he is waiting for his chargeback adjustment.Mr*** knowing that a chargeback had been approved and forthcoming, attempted to defraud the company for a double reimbursement.I am responding within the allotted time frame of business daysIf you need further information to resolve this issue, please contact Kevin C***, Proformance Sound and Graphics 765-446-or cell: ***, South Street, Unit 1, Lafayette, Indiana 47904.Sincerely,Kevin C*** Owner/CEO
We will be more than happy to refund order even though it has been 3 months agao since date of visit. We will reach out to customer.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I am not in a position to take personal phone calls during business hours. What is it they want to talk about? I have provided all the pertinent information and have requested a full refund. Please mail refund to my PO Box.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To refute the comments sent by the owner of the business:Not only did I call [redacted] yesterday after speaking with you, I contacted Mr. [redacted]. The owner NEVER contacted me in any way regarding the issue. I was always the one who had to contact him to find out what the status was, and every single time I was given the runaround or an excuse on why he wasn't able to refund me.A side note: As CEO of the company, I also had given the customer a refund of $100.00 towards his dispute earlier in the year as a good faith measure that I was working with him to get his concern resolved. I am sure my company will not be able to have these funds returned.The repayment of $100.00 was definitely not given to me earlier in the year. In fact, I had to drive to the shop over an hour away to pick up my vehicle for the final time because the owner failed to install the remote start again. After failing numerous times and falling short of the promises of getting my system installed he wrote and signed on a paper that he will refund me. This was dated 6/10/17.The equipment was installed and signed off by the Mr. [redacted]. However there was a problem with the equipment and the equipment was returned for credit. The equipment was not installed completely and I never signed off on anything. The equipment was returned for credit back to the company, not to me.Mr. [redacted] was insistent that I give a refund which is not the posted policy of our company. The manufacturer must be contacted by the company for all refunds for all defective merchandise. There is a timing factor involved. Mr. [redacted] was made aware of that fact several times and it is printed on the invoice. I was never made aware of this from the start. The owner is also the one who stated he would refund me if the system could not be installed.Mr. [redacted] continued to harass the shop making it almost impossible to continue our customer service installations with his massive amount of phone calls. I called the shop a total of three times between January and June to find out what the status was regarding new installation techniques to get the remote start system installed on my vehicle. The owner was the one who told me to call and check back periodically to see if new information was released from the remote start company.I spoke with Mr. [redacted] this week and he is still very unhappy that the company will not reimburse him while he is waiting for his chargeback adjustment. The owner did not speak with me at all regarding the reimbursement.Mr. [redacted] knowing that a chargeback had been approved and forthcoming, attempted to defraud the company for a double reimbursement. The owner defrauded his own company by falling short of all the promises he said he could do. I have the entire text message conversation saved with the owner giving all his excuses as to why he didn't send out the refund to me or that the refund check was ready to be sent out, but never was, etc. I also have the paper signed by owner showing the refund information he was to send to me. If I didn't file a complaint with my credit card company I don't believe I would have ever gotten my refund back from this individual. I wished his business well as my last text message to him, but upon receiving this information I will be sure to let others know he is a dishonest individual who would rather steal customers' money and time rather than doing the right thing first and foremost!
Regards,
[redacted]