Progress Residential Property Manager

We regret that you contest the charges against your account following our move-out inspection of your home.  Our Account Services department has been communicating with you regarding these charges, working towards a resolution.  Please allow the...

Account Services team to address your concerns directly, review the charges and make any appropriate adjustments to your account.  We will follow up with you and your satisfaction with the resolution at the appropriate time.

I sent the original check in 1/7 in the amount of 1350.00 of what I thought was the rent along with the late fee. I called numerous of times to asked if...

there is something I can do to pay over the phone and or should I stop payment and reissue another one. I finally escalated the issue and received a response from Sarah on the 19th immediately stating she was going to send my account to an attorney and told me that I have 1305.69 (which if this is the case money is owed to me for the times I have been late).  I then left work got written up, put a stop  payment on the check, paid to have it mailed along with getting certified funds and went to get a certified check [redacted] with tracking [redacted] which was received the next day on the 20th per Usps and was still served an eviction notice on the 23rd. That payment was sent to the POB 4300 Scottsdale AZ address in which payment per documents are supposed to be sent. I also sent an email to [redacted] without a reply. I got the original check back stamped 1/18 stating that it was received that day which I find that hard to believe it was sent locally. Sara states after the 3rd certified funds are the only payment type that can be received, but I have proof they have cashed a personal check# [redacted] in December on the 15th that was received on the 12th and mailed on the 9th. So if rent with late fee are only 1305.69 then I am due money back from that 1350.00 check that was cashed. Also I never received the 40.00 that I paid to get a mail box key when I first moved in and was told it would be deducted from my first month rent, the lockbox nor the sign was never removed from the property. In February I sent the rent check#[redacted]  original amount 1225.00 and again for the second time it was not received.

On Thursday, July 14, [redacted] (resident) contacted the Progress Residential Dallas office with a notification that her A/C unit appeared to be malfunctioning. An HVAC vendor was assigned the case that same day and scheduled an appointment with the resident for Friday, July 15. After the appointment, Progress Residential was informed by the vendor the unit was repaired.
On Monday, July 18, the resident’s daughter ([redacted]) called the Progress Residential office with notice that the unit was not cooling. The Progress Residential team immediately approved additional repairs and a time was scheduled for with the resident to make the repairs. The resident was offered cooling units to be placed in the home but she declined. The following day the repairs were made and Progress Residential was informed that the A/C unit was fixed.
While we apologize that Ms. [redacted] feels there was a lack of communication, the Progress Residential team followed up with both the resident and her daughter ([redacted]) each step of the way to fix the issue in a short time frame. Additionally, the resident was given a $300 concession to their account as a courtesy for the problem with the electric bill.
Progress Residential considers this matter to be closed.

Progress Residential has misrepresented the details of accurate information in their favor in the attempt to deceive the Revdex.com officials.  The information provided in their response occurred in July before I moved into the residence in August and has no bearing on the current situation. I paid my rent in Sept without incident. The October payment was made using preset radio buttons. in my experience Progress Residential has absolutely no integrity, customer service skills, or mere compassion for another human being. They cannot be permitted to continue to disservice people for the financial gain of the company.I can forward several emails received from staff at Progress Residential that confirms information inconsistent with the information provided in their response to Revdex.com.

This is the first time I have been so displeased with a company that I have actually filed a complaint. Apparently Progress Residential (PR) bought the Property Management group that I originally signed on with, but kept many of the same people. I was told nothing would change...do NOT believe this! Rent was increased well beyond any comparable value for the neighborhood, a hidden utility bill was slid into the monthly payment, I was told I had until the 6th of every month to get payments to them, only to find out that it changed to the 4th. Not once in 18 months had I ever been late (including the same process for the prior month), but this month I received a $125 Late Fee for getting them a check on the 4th...and of course there is nothing they can do. Despite the fact that I had to clean out the dryer vents when I moved in, scrub the siding myself, repair the landscaping myself, etc. I received a notice that I would have to get utilities in my name and out of the their name with the 3rd party ConService (that they assigned me to in the first place without my knowledge) or they would apply a convenience fee of $9.99...for a $10.57 charge (that had never been applied the previous year). After numerous calls to all parties, I was informed that PR was not correct and that the city had to leave it in the property owner's name. So I send an email to PR. 2 weeks later I get an email saying that some tenants may have received an email in error. You think? Lease renewal was a joke and once they have you over the barrel on "agree to the new terms" "agree to our rent increase" because we "are the same company you dealt with before, just a name change" and rush you to make a decision in order to grab the best of the worst rate increase...they don't stop with surprises. HVAC is outdated, leaks, and costs a fortune to run. "Repairs" are equivalent to what is the quickest and cheapest way to get our phone to stop ringing. Example - Mold in the drywall from a leak in the garage? We cut it and put in a plastic service door so we can get to it if it leaks again. Shower door not closing properly? we can sawzall the door and put up a shower curtain OR send a different guy out who will actually pull the drywall away from the wall installing a new door...oh and the mold you noticed growing on the baseboard, we will just cover it with fake rubber baseboards that stick to your existing baseboard. Deal with local property investors who treat you as real people and value your efforts to take care of their property and don't treat you as part of their "bottom line" and simply a number. Look at the complaints...100% negative. And all they respond with is some lawyer approved CYA email.

Hello, We do apologize for the inconvenience you experienced at the time of move in. Fortunately, all reported maintenance issues were resolved in a timely manner. Additionally, our Service Director offered to install screens on the windows upon request as a courtesy. None of the maintenance issues...

caused the home to become inhabitable. As such, a credit will not be issued at this time. Thank you for your understanding.

Unfortunately this is the same response I got from [redacted] when I tried to explain the situation. I received an email from Progress residential on January 28th. asking about if I was going to renew my lease or not. As you can see no where in the email says a 60 day notice of cancelation should be done. it even says that if they have need been notified of my decision by 2/29/16 my lease will be terminated. Since I knew on January 28th. I was not going to extend my lease I called the number listed there for Phoenix. [redacted] an operator answer the call and after I explain to her the reason of my call she just said "hold I'll transfer you" the phone rang forever until I got a generic answer machine which is where I left my voicemail. Now it is extremely easy for them to say they didn't get my voice mail, all they had to do is delete it.... Please see attach email and date, I am a man of my word and I did call the same day I got that email which was on January 28th. giving them more than the 60 days they need. As far as they doing an investigation only if I tell them who did I leave a voice mail to? Please they know who their business works and should know who the calls are being transfer to.  Once again this is the reason I started this claim because they think they can just say "well it was on his lease agreement" there is no human on the other side that can be reasonable to understand what I have been trying to explain from the beginning. At this time They already put the "For Rent" sign in the front yard, but still want me to pay a fee? it is not fair for me as a tenant/ consumer to have to suffer all this when all I did was to be a great tenant paying always on time, but since they see that I paid on time they say well why don't we charge this guy some extra money. I refuse to pay any other fees.

Thank you for speaking with our Portfolio Operations Director about this issue. I'm happy to hear that you will be sending over 3 of your most consecutive electric bills for a credit review. Please let us know if you have additional questions or concerns.

Thank you for your feedback. The revised move-out statement was attached to our original response. We have reattached it just in case it is no longer available for download.

Hi, [redacted]. Thank you for reaching out. We do apologize for this matter as we are working to align with a new pool vendor. We do hope to have your pool serviced soon. In the meantime, please do not add chemicals as this is prohibited. Additionally, please note that you will not receive a concession...

for any outside pools vendors or the draining of the pool unless you have received written permission for your local team prior to doing so.

Hi, [redacted]. We're sorry to hear that you feel this way. Upon providing Notice to Vacate, an estimation of your final utility charges is sent based on previous usage. If the final bill is lower, you will receive a refund for the remaining funds. As for the security deposit charges, please send over...

an itemized list of the charges you would like to dispute along with any documentation. We will then have your charges reevaluated.

They have no photos when I moved in to prove there was a light fixture.  There WAS NOT!  Also, no photos to show there were no holes in the wall which THERE WAS!  All the pictures taken were at the move out inspection AFTER I left the property!  What happened to normal wear and tear?  Why should I have to pay for all new paint and a light fixture that was never there?  Look at their website at other complaints!  You will see they are known for keeping money and overcharging

Thank you for your feedback. We do apologize for this situation but are happy to hear that you are working with our team to get a new pump. In the meantime, our team is working to keep the pool as clean as possible. We have hope to have a new pump as soon as possible.

Thank you for reaching out. We have attached photographic evidence of the walls which required painting to due holes/scratches. Additionally, Mr. [redacted] provided Notice on Sept. 13 and moved out on Oct. 31, which does not meet our requirement for a 60 day notice to vacate. Per these items, the...

charges will stand.

Once again, PR has failed to carefully read the complaint and has responded with the boilerplate response it always provides. Every response on this board is the same, and as others have indicated, false. PR has not worked with me on any solution, unless parroting existing policies that violate its own lease can be considered "working with" a tenant. Issuing edicts is not "working with" anyone.This response is exactly what I expected since I have been forced to work with this parasitic corporation for a year and have read other responses on this board as well of reviews of this corporation elsewhere. Tenants should avoid working with this corporation at all costs. Anyone renting from another property management company who learns their property has been taken over by Progress Residential should plan to move when the lease expires. Working with this company is stressful, and PR has no interest in responding to tenant needs, including repairs, safety issues, or even ability to pay rent. It should not be this difficult to pay a corporation what you owe them. I'm not asking for anything that benefits me; I want to PAY them in the manner my lease guarantees I can. Another boilerplate response from PR is not necessary. RENTERS BEWARE; RUN FROM THIS COMPANY AS FAST AS YOU CAN.

If you are thinking of renting a house from Progress Residential. DON"T! its a pure nightmare dealing with this company!

I just went through a personal nightmare with this company, I had tried to rent a house in clermont, fl and They were a major hassle to deal with. I should have RAN when I hit a first bad encounter with them but like an it, I kept dealing with them. They had promised the house would be ready on 8/16/16 guess what? they texted me saying house will not be ready until 8/20/16 Like an it I didnt have an choice to say no but after dealing with so much hassle with them, why should I have to start the hunt again. I sure wish I did! August 19 came and I started to move in that house GUESS what? It was NO WHERE close being ready, I had a moving truck on the way so I had to cancel that and go after plan B. Plan B was a very smooth ride and I sure wish I chose that after getting a first hassle from this company DO NOT RENT FROM PROGRESS RESIDENTIAL AT ALL, THEY ARE A PURE NIGHTMARE COMPANY DEALING !

Good Morning, I filed a compliant against a company and they said they would have a resolution and I have never heard back from them.  How can I proceed and look at my case?   Thank you, [redacted] ###-###-####

According to our records, the resident notified us of the air conditioning unit not functioning on two separate occasions during the month of August. The first time, the repair was made within one day.  The second repair required a part to be ordered, so it took nine days to repair.  The...

resident has received compensation for the inconvenience, and we consider this matter resolved.

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and...

those of Progress Residential. According to our records, this is a complaint over service requests being dealt with in a timely manner. After further conversations and review, we have fixed Ms. [redacted]s A/C and will continue to monitor. We will investigate internally the breakdown of communication with the resident and service requests, prior to this complaint. We ask that Ms. [redacted] would please remove her complaint due to the findings of the investigation.

Thank you for submitting your complaint to us regarding your concerns.  We are currently working with a member of the local site to address your concerns and will reach out to you regarding the issue as soon as we are able to resolve your issue.  We take all of our resident concerns...

seriously and hope to be able to resolve these matters within our policies and procedures and subject to local laws and regulations.  Thank you for your continued patience.