Progressive Auto Works

Revdex.com Case # [redacted] – Progressive Auto WorksTo Whom It May Concern,Mrs [redacted] brought a Lexus ESfor state inspection to Progressive Auto Works on June 6, During this state inspection a dash light was found to be on relating to the air bagThis particular light is covered by the Virginia State Police’s Safety Inspection ManualTwo additional warning lights were also on, however, they are not part of a Virginia State InspectionMrs [redacted] was told about the three warning lights on her dashShe was informed that two of the lights were not part of the state inspection and did not need to be repaired at this time, but the light related to the air bag was part of the state inspectionShe was given the option to have a rejection sticker put on the car or to have a mechanic diagnose the problemShe was advised it would take approximately minutes to an hour to diagnose the problemMrs [redacted] gave the okay to have the airbag light researchedShe was given the option to wait or to take one of Progressive Auto Work’s loaner carsShe chose to wait.Progressive Auto Work’s mechanic pulled the airbag light code B– Occupant Classification System Fault and Code BFront Occupant Classification Sensor, left hand side collision detectionThis was consistent with the sheet metal damage that was observed on the vehicleFurther diagnostics found the occupant sensor in the right front seat working correctlyHowever, there were bottles and trash underneath the seat that were pushing on the sensor connectorIt was concluded that the code was set because of the damage on left side of the vehicleHowever, the detection system could not reset due to the trash pushing on the connectorThe bottles and trash were removed from under the seatThe airbag system was then reset.This was all noted on the repair order, as well as, the additional dash warning lights that were on and recommended factory preventive maintenanceThese preventive maintenance recommendations are set by the automobile manufacturers; in this case, Lexus.Mrs [redacted] nervous response to the repair was her husband was going to kill herMrs [redacted] was appreciative of the repair and said she would see us the next timeApproximately minutes later Mr [redacted] called our shop very angry and spoke with our service managerIt was explained to him the steps that were takenHis response was the light was never on and that we were ripping people off.(Please pardon the following language.)One of the owners, Eddie H***, phoned Mr*** Mr [redacted] answered the phone with a screaming WHAT?! MrHinson identified himself and told him he understood that he had a problem with our shop and would like to discuss it His response was what the fk are you going to discuss? You [redacted] ripped my old lady off because she’s a womanI ought to call the [redacted] cops on you.MrH [redacted] assured him that did not happen and if his wife didn’t understand what she was being charged for, MrH [redacted] didn’t feel she should be charged either and he would refund her the moneyHe also stated he wished Mrs [redacted] would have said something to our service manager while at ProgressiveMr [redacted] responded that the God damn air bag light was never on and we made it all up to charge her money because she is a womanAt that point, MrHinson said you are calling us liarsYou were never here, I’m not giving you a refund of your money and I’m not talking to you anymoreMr [redacted] hung upOur Service Manager was a witness to this entire phone conversationThe following should be noted:Mr [redacted] was never and has never been to Progressive Auto WorksProgressive Auto Works has performed over Virginia State InspectionsPrior to this complaint only one complaint has been made to the Virginia State PoliceThe state trooper that investigated the complaint found no bases for the complaint and that Progressive Auto Works performed according to the policies and procedures and the shop was found to be compliantAs Mrs [redacted] was the customer involved in the situation, Progressive Auto welcomes her contacting the state police for a review of the incident.Progressive Auto Works is co-owned by a woman who actively participates in the operation of the company.Progressive Auto Works is managed with the highest level of integrity and professionalismOur employees conduct themselves with the highest level of integrity and professionalismIt is our goal that all clients understand the repairs, maintenance and charges they incurEven though Mrs [redacted] was given all the information required to make a decision and we proceeded with her permission, the offer for a refund was still presented and the [redacted] and Progressive Auto could have parted company “agreeing to disagree”Mr [redacted] only interaction with Progressive Auto was aggressive, angry, and unwilling to look for a solution to the situationSincerely,Laurie H [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] First, most of what was said in their response is completely fabricated, just like their claim that an airbag light was on Second, as you can clearly see from the verbiage of their response, this business called my home to harass me, not the other way around Third, I do not accept the notion that I do not have any right or business to submit a complaint regarding a car I own Logically, if they want to invoke some sort of "rule" that says that I can't complain because my wife (who by the way, never, ever in her life has said "my husband is going to kill me") brought the car in, then logically the owner's wife shouldn't be the one to respond to the complaintFourth, what sense would it make for this guy to call my house, offer a refund (which I would have accepted), and then claim that I didn't accept the refund? This guy was angry that he was called out on the carpet for fabricating a way to make more money from a state inspection The car in question was in their shop for about an hour, which is how long the state police say an inspection should take Yet this sheister charged an extra hour of labor on top of the inspection to fix a problem that didn't and doesn't exist Please ask the shop to detail the "repair" that was performed What a completely dishonest and disreputable business I will make it my goal in life to tell literally everyone I know to avoid this place at all costs Regards, [redacted] ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]First, most of what was said in their response is completely fabricated, just like their claim that an airbag light was on Second, as you can clearly see from the verbiage of their response, this business called my home to harass me, not the other way around Third, I do not accept the notion that I do not have any right or business to submit a complaint regarding a car I own Logically, if they want to invoke some sort of "rule" that says that I can't complain because my wife (who by the way, never, ever in her life has said "my husband is going to kill me") brought the car in, then logically the owner's wife shouldn't be the one to respond to the complaint.Fourth, what sense would it make for this guy to call my house, offer a refund (which I would have accepted), and then claim that I didn't accept the refund? This guy was angry that he was called out on the carpet for fabricating a way to make more money from a state inspection The car in question was in their shop for about an hour, which is how long the state police say an inspection should take Yet this sheister charged an extra hour of labor on top of the inspection to fix a problem that didn't and doesn't exist Please ask the shop to detail the "repair" that was performed What a completely dishonest and disreputable business I will make it my goal in life to tell literally everyone I know to avoid this place at all costs
Regards,
*** ***

Revdex.com Case #[redacted] – Progressive Auto WorksTo Whom It May Concern,Mrs. [redacted] brought a 2004 Lexus ES330 for state
inspection to Progressive Auto Works on June 6, 2016.  During this state inspection a dash light was
found to be on relating to the air bag. This...

particular light is covered by the
Virginia State Police’s Safety Inspection Manual. Two additional warning lights
were also on, however, they are not part of a Virginia State Inspection. Mrs. [redacted] was told about the three warning lights on her
dash. She was informed that two of the lights were not part of the state
inspection and did not need to be repaired at this time, but the light related
to the air bag was part of the state inspection. She was given the option to
have a rejection sticker put on the car or to have a mechanic diagnose the
problem. She was advised it would take approximately 45 minutes to an hour to
diagnose the problem. Mrs. [redacted] gave the okay to have the airbag light
researched. She was given the option to wait or to take one of Progressive Auto
Work’s loaner cars. She chose to wait.Progressive Auto Work’s mechanic pulled the airbag light
code B1650 – Occupant Classification System Fault and Code B1785 Front Occupant
Classification Sensor, left hand side collision detection. This was consistent
with the sheet metal damage that was observed on the vehicle. Further
diagnostics found the occupant sensor in the right front seat working
correctly. However, there were bottles and trash underneath the seat that were
pushing on the sensor connector. It was concluded that the code was set because
of the damage on left side of the vehicle. However, the detection system could
not reset due to the trash pushing on the connector. The bottles and trash were
removed from under the seat. The airbag system was then reset.This was all noted on the repair order, as well as, the
additional dash warning lights that were on and recommended factory preventive
maintenance. These preventive maintenance recommendations are set by the
automobile manufacturers; in this case, Lexus.Mrs. [redacted] nervous response to the repair was her husband
was going to kill her. Mrs. [redacted] was appreciative of the repair and said she
would see us the next time. Approximately 30 minutes later Mr. [redacted] called our
shop very angry and spoke with our service manager. It was explained to him the
steps that were taken. His response was the light was never on and that we were
ripping people off.(Please pardon the
following language.)One of the owners, Eddie H[redacted], phoned Mr. [redacted].  Mr. [redacted] answered the phone with a screaming
WHAT?! Mr. Hinson identified himself and told him he understood that he had a
problem with our shop and would like to discuss it.  His response was what the fk are you going
to discuss? You [redacted] ripped my old lady off because she’s a woman. I ought
to call the [redacted] cops on you.Mr. H[redacted] assured him that did not happen and if his wife
didn’t understand what she was being charged for, Mr. H[redacted] didn’t feel she
should be charged either and he would refund her the money. He also stated he
wished Mrs. [redacted] would have said something to our service manager while at
Progressive. Mr. [redacted] responded that the God damn air bag light was never on
and we made it all up to charge her money because she is a woman. At that
point, Mr. Hinson said you are calling us liars. You were never here, I’m not
giving you a refund of your money and I’m not talking to you anymore. Mr. [redacted]
hung up. Our Service Manager was a witness to this entire phone conversationThe following should be noted:Mr. [redacted] was never and has never
been to Progressive Auto Works. Progressive Auto Works has
performed over 7000 Virginia State Inspections. Prior to this complaint only
one complaint has been made to the Virginia State Police. The state trooper
that investigated the complaint found no bases for the complaint and that
Progressive Auto Works performed according to the policies and procedures and the
shop was found to be compliant. As Mrs. [redacted] was the customer involved in the
situation, Progressive Auto welcomes her contacting the state police for a
review of the incident.Progressive Auto Works is co-owned
by a woman who actively participates in the operation of the company.Progressive Auto Works is managed with the highest level of
integrity and professionalism. Our employees conduct themselves with the
highest level of integrity and professionalism. It is our goal that all clients
understand the repairs, maintenance and charges they incur. Even though Mrs. [redacted] was given all the information
required to make a decision and we proceeded with her permission, the offer for
a refund was still presented and the [redacted] and Progressive Auto could have
parted company “agreeing to disagree”. Mr. [redacted] only interaction with
Progressive Auto was aggressive, angry, and unwilling to look for a solution to
the situation. Sincerely,Laurie H[redacted]
[redacted]

Revdex.com Case #[redacted] – Progressive Auto WorksTo Whom It May Concern,Mrs. [redacted] brought a 2004 Lexus ES330 for state
inspection to Progressive Auto Works on June 6, 2016.  During this state inspection a dash light was
found to be on relating to the air bag. This particular light is...

covered by the
Virginia State Police’s Safety Inspection Manual. Two additional warning lights
were also on, however, they are not part of a Virginia State Inspection. Mrs. [redacted] was told about the three warning lights on her
dash. She was informed that two of the lights were not part of the state
inspection and did not need to be repaired at this time, but the light related
to the air bag was part of the state inspection. She was given the option to
have a rejection sticker put on the car or to have a mechanic diagnose the
problem. She was advised it would take approximately 45 minutes to an hour to
diagnose the problem. Mrs. [redacted] gave the okay to have the airbag light
researched. She was given the option to wait or to take one of Progressive Auto
Work’s loaner cars. She chose to wait.Progressive Auto Work’s mechanic pulled the airbag light
code B1650 – Occupant Classification System Fault and Code B1785 Front Occupant
Classification Sensor, left hand side collision detection. This was consistent
with the sheet metal damage that was observed on the vehicle. Further
diagnostics found the occupant sensor in the right front seat working
correctly. However, there were bottles and trash underneath the seat that were
pushing on the sensor connector. It was concluded that the code was set because
of the damage on left side of the vehicle. However, the detection system could
not reset due to the trash pushing on the connector. The bottles and trash were
removed from under the seat. The airbag system was then reset.This was all noted on the repair order, as well as, the
additional dash warning lights that were on and recommended factory preventive
maintenance. These preventive maintenance recommendations are set by the
automobile manufacturers; in this case, Lexus.Mrs. [redacted] nervous response to the repair was her husband
was going to kill her. Mrs. [redacted] was appreciative of the repair and said she
would see us the next time. Approximately 30 minutes later Mr. [redacted] called our
shop very angry and spoke with our service manager. It was explained to him the
steps that were taken. His response was the light was never on and that we were
ripping people off.(Please pardon the
following language.)One of the owners, Eddie H[redacted], phoned Mr. [redacted].  Mr. [redacted] answered the phone with a screaming
WHAT?! Mr. Hinson identified himself and told him he understood that he had a
problem with our shop and would like to discuss it.  His response was what the fk are you going
to discuss? You [redacted] ripped my old lady off because she’s a woman. I ought
to call the [redacted] cops on you.Mr. H[redacted] assured him that did not happen and if his wife
didn’t understand what she was being charged for, Mr. H[redacted] didn’t feel she
should be charged either and he would refund her the money. He also stated he
wished Mrs. [redacted] would have said something to our service manager while at
Progressive. Mr. [redacted] responded that the God damn air bag light was never on
and we made it all up to charge her money because she is a woman. At that
point, Mr. Hinson said you are calling us liars. You were never here, I’m not
giving you a refund of your money and I’m not talking to you anymore. Mr. [redacted]
hung up. Our Service Manager was a witness to this entire phone conversationThe following should be noted:Mr. [redacted] was never and has never
been to Progressive Auto Works. Progressive Auto Works has
performed over 7000 Virginia State Inspections. Prior to this complaint only
one complaint has been made to the Virginia State Police. The state trooper
that investigated the complaint found no bases for the complaint and that
Progressive Auto Works performed according to the policies and procedures and the
shop was found to be compliant. As Mrs. [redacted] was the customer involved in the
situation, Progressive Auto welcomes her contacting the state police for a
review of the incident.Progressive Auto Works is co-owned
by a woman who actively participates in the operation of the company.Progressive Auto Works is managed with the highest level of
integrity and professionalism. Our employees conduct themselves with the
highest level of integrity and professionalism. It is our goal that all clients
understand the repairs, maintenance and charges they incur. Even though Mrs. [redacted] was given all the information
required to make a decision and we proceeded with her permission, the offer for
a refund was still presented and the [redacted] and Progressive Auto could have
parted company “agreeing to disagree”. Mr. [redacted] only interaction with
Progressive Auto was aggressive, angry, and unwilling to look for a solution to
the situation. Sincerely,Laurie H[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
First, most of what was said in their response is completely fabricated, just like their claim that an airbag light was on.  
Second, as you can clearly see from the verbiage of their response, this business called my home to harass me, not the other way around.  
Third, I do not accept the notion that I do not have any right or business to submit a complaint regarding a car I own.  Logically, if they want to invoke some sort of "rule" that says that I can't complain because my wife (who by the way, never, ever in her life has said "my husband is going to kill me") brought the car in, then logically the owner's wife shouldn't be the one to respond to the complaint.
Fourth, what sense would it make for this guy to call my house, offer a refund (which I would have accepted), and then claim that I didn't accept the refund?  This guy was angry that he was called out on the carpet for fabricating a way to make more money from a state inspection.  The car in question was in their shop for about an hour, which is how long the state police say an inspection should take.  Yet this sheister charged an extra hour of labor on top of the inspection to fix a problem that didn't and doesn't exist.  Please ask the shop to detail the "repair" that was performed.  
What a completely dishonest and disreputable business.  I will make it my goal in life to tell literally everyone I know to avoid this place at all costs.
Regards,
[redacted]

Review: Brought car in for state inspection. Car had no issue prior to arriving at shop. While there, staff claims they need to "take a look at something", presumably inspection related. Proceed to "fix" an airbag light that was NEVER on. Afterwards, charged an extra $100 on top of inspection price for labor performed, but never approved. To be clear - the problem they claimed to exist simply wasn't there. It was fabricated.Desired Settlement: Preferably, this place should lose their state inspection license. Aside from that, a refund and a promise to NEVER, EVER charge someone for a service without their express permission to do so would be on par with what I'd expect from small business.

Business

Response:

Revdex.com Case #[redacted] – Progressive Auto WorksTo Whom It May Concern,Mrs. [redacted] brought a 2004 Lexus ES330 for state

inspection to Progressive Auto Works on June 6, 2016. During this state inspection a dash light was

found to be on relating to the air bag. This particular light is covered by the

Virginia State Police’s Safety Inspection Manual. Two additional warning lights

were also on, however, they are not part of a Virginia State Inspection. Mrs. [redacted] was told about the three warning lights on her

dash. She was informed that two of the lights were not part of the state

inspection and did not need to be repaired at this time, but the light related

to the air bag was part of the state inspection. She was given the option to

have a rejection sticker put on the car or to have a mechanic diagnose the

problem. She was advised it would take approximately 45 minutes to an hour to

diagnose the problem. Mrs. [redacted] gave the okay to have the airbag light

researched. She was given the option to wait or to take one of Progressive Auto

Work’s loaner cars. She chose to wait.Progressive Auto Work’s mechanic pulled the airbag light

code B1650 – Occupant Classification System Fault and Code B1785 Front Occupant

Classification Sensor, left hand side collision detection. This was consistent

with the sheet metal damage that was observed on the vehicle. Further

diagnostics found the occupant sensor in the right front seat working

correctly. However, there were bottles and trash underneath the seat that were

pushing on the sensor connector. It was concluded that the code was set because

of the damage on left side of the vehicle. However, the detection system could

not reset due to the trash pushing on the connector. The bottles and trash were

removed from under the seat. The airbag system was then reset.This was all noted on the repair order, as well as, the

additional dash warning lights that were on and recommended factory preventive

maintenance. These preventive maintenance recommendations are set by the

automobile manufacturers; in this case, Lexus.Mrs. [redacted] nervous response to the repair was her husband

was going to kill her. Mrs. [redacted] was appreciative of the repair and said she

would see us the next time. Approximately 30 minutes later Mr. [redacted] called our

shop very angry and spoke with our service manager. It was explained to him the

steps that were taken. His response was the light was never on and that we were

ripping people off.(Please pardon the

following language.)One of the owners, Eddie H[redacted], phoned Mr. [redacted]. Mr. [redacted] answered the phone with a screaming

WHAT?! Mr. Hinson identified himself and told him he understood that he had a

problem with our shop and would like to discuss it. His response was what the fk are you going

to discuss? You [redacted] ripped my old lady off because she’s a woman. I ought

to call the [redacted] cops on you.Mr. H[redacted] assured him that did not happen and if his wife

didn’t understand what she was being charged for, Mr. H[redacted] didn’t feel she

should be charged either and he would refund her the money. He also stated he

wished Mrs. [redacted] would have said something to our service manager while at

Progressive. Mr. [redacted] responded that the God damn air bag light was never on

and we made it all up to charge her money because she is a woman. At that

point, Mr. Hinson said you are calling us liars. You were never here, I’m not

giving you a refund of your money and I’m not talking to you anymore. Mr. [redacted]

hung up. Our Service Manager was a witness to this entire phone conversationThe following should be noted:Mr. [redacted] was never and has never

been to Progressive Auto Works. Progressive Auto Works has

performed over 7000 Virginia State Inspections. Prior to this complaint only

one complaint has been made to the Virginia State Police. The state trooper

that investigated the complaint found no bases for the complaint and that

Progressive Auto Works performed according to the policies and procedures and the

shop was found to be compliant. As Mrs. [redacted] was the customer involved in the

situation, Progressive Auto welcomes her contacting the state police for a

review of the incident.Progressive Auto Works is co-owned

by a woman who actively participates in the operation of the company.Progressive Auto Works is managed with the highest level of

integrity and professionalism. Our employees conduct themselves with the

highest level of integrity and professionalism. It is our goal that all clients

understand the repairs, maintenance and charges they incur. Even though Mrs. [redacted] was given all the information

required to make a decision and we proceeded with her permission, the offer for

a refund was still presented and the [redacted] and Progressive Auto could have

parted company “agreeing to disagree”. Mr. [redacted] only interaction with

Progressive Auto was aggressive, angry, and unwilling to look for a solution to

the situation. Sincerely,Laurie H[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]