Attached are pertinent documents S [redacted] signed when purchasing the Ram Truck on Nov7th, He was clearly made aware on several different occasions by both signing and initialing documents stating he was aware of and agreeing to purchase at the stated amount, and not required to purchase the additional coverage's If he chooses to cancel the [redacted] service contract, which provides him unlimited mileage and time coverage for his vehicles stated items, he can do so by contacting the phone number on the back of his contract.Note, if [redacted] cancels the service contract, the contract reimbursement will be applied to the vehicle's loan balance at [redacted] *** The refund will not come to [redacted] directly.The other products are not cancelable products because they are products which have been applied to the vehicle and provide Windshield, Paint, and Fabric Protection for years To assist [redacted] , Progressive Chrysler, Dodge, Jeep, Ram would be willing to make an exception to our policy for the Windshield, Paint, and Fabric Protection by refunding the entire $paid, if a cancelation of the limited warranty was signed and therefore the coverage was voidProgressive Chrysler, Dodge, Jeep, Ram
First of all I would like to apologize for this response taking so longthe individuals that are setup to respond to Revdex.com cases were both out of town when the case arrivedwe have been in contact with [redacted] and he has agreed to have us replace the defective engine in his vehicleThe supplier of the engine will get us the replacement this weekWe will replace the engine at no cost to [redacted] for all the issues that [redacted] has experienced I will also install brand new spark plugs in the engineWe are sorry for the failures of the first used engines we installed and the inconvenience that this has caused [redacted]
RevDex.com [redacted] Once again we would like to apologize for the Volpicelli’s service experience. In order to keep a customer satisfied, Progressive Motors would be willing to pay $ 150.00 to the [redacted] toward the cost of replacing the windshield or their insurance deductible. [redacted] General Manager Fixed Operations Progressive Auto Group.
Progressive Chrysler, Dodge, Jeep, Ram does have a policy where we will buy vehicles without purchasing a vehicle from Progressive The customer had one of those forms called a vehicle purchase certificate filled out and signed by Progressive and wanted to redeem it on Tuesday evening March 22nd, That evening, [redacted] did talk to the customer and did tell the customer that he wanted to look further into the situation because the manager that filled out the certificate was off on Tuesday So, Wednesday morning, the following day, [redacted] got with the manager who filled out the form and confirmed the authenticity of the certificate Therefore, Progressive will be contacting the customer on March 23rd, to schedule a time when Progressive and the customer can get together to finalize the transaction
Progressive Auto Group does not and has never done "bait and switch" advertising or participated in "bait and switch selling tactics" After discussing this situation with the sales person (who, by the way, just recently graduated from college and has only been selling cars for about weeks) and the manager, there were several options presented that were very accommodating but you chose to decline.Progressive Auto Group operates on a first come, first serve policy and deposits or holding a vehicle is not permitted The reason behind that policy is to prevent situations like this from happening, for example: What would happen if we held a vehicle for someone and someone else on our showroom floor earlier in the day decides, that's a great deal, and they want to purchase the vehicle that is being held, but they are not allowed to? Is that "bait and switch"? The person on the showroom sure would feel like it is, right? Having to explain to the person on the showroom floor who is interested in this good deal that it is not available to them because someone is scheduled to come in later today to purchase it would not go over very well Unfortunately, the couple on the showroom floor would suspect "bait and switch" because they want to buy the vehicle, but they can't because of a, in their mind, a suspect "buyer is coming in to purchase it later today" When a store has over people each month purchasing vehicles, scenarios like this can happenIn your situation, slightly earlier in the day, but before you arrived at the dealership, a customer from [redacted] Ohio, and we have all of this in our records but due to privacy the dealership can not divulge this person's contact information, took delivery of the exact vehicle you were interested in purchasing If it were a new one and it could be easily replicated, Progressive Auto Group would honor the sale price on another van with the exact MSRP But, the nature of used vehicles, they are all different and unique We are very aware of and respectful of the rules and follow them with every touch point Our people are instructed and follow a strict policy of letting people know we do not hold vehicles because they are for sale and regardless of the distance traveled, they could be sold to a person who is on the showroom floor with a satisfactory and agreeable offer to purchase, even while the person from a distance is traveling Based on your situation, that is the unfortunate circumstance you encountered and it happens when a vehicle is in high demand with low supply That is the reason you were so interested in it and that is the reason many other people were interested in it too You're disappointed that you couldn't have been here earlier and received that deal, and we understand.Based on your vehicle requirements, let our used vehicle purchasing agents attempt to satisfy your needs by getting you exactly what you want at the price you want to pay.What exactly do you want the make and model of the vehicle to be? Is it still a Chrysler [redacted] and [redacted] with approximately 63,miles?What exactly do you want to pay? Range? Or only $14,000?What exactly does the year of the vehicle need to be?What color? interior and experior/ Can it be smoked in? Do the tires need to be new? Can it be a one owner or a previous rental? Does it need a clean vehicle history report or could it have been in an accident?What mileage range can it be?What interior equipment and exterior equipment is required?What are you willing to sell your trade for? Based on the conversation with the sales person and sales manager, you were not willing to sell your trade for an amount determined the trade vehicle was worth.Do you have payment or financing criteria that is need to be met? If so, do you need financing? Obviously, there are a lot of factors that need met to satisfy a customer when purchasing a vehicle We again apologize for your unfortunate situation.As I stated before, we have been in business since and really do care about making each and every purchase a good one Feel free to contact our sales team at [redacted] and ask for [redacted] , the sales manager or Tim Sanders, the co-owner to see if we can find that perfect fit, based on the question above, for you in the future
February 25, Re Customer Concer [redacted] After investigating the situation with [redacted] and her vehicle repair issues I have discovered it was possible that the language our employee used may have been misunderstoodI have counseled him on his explanation of charges and feel certain this will not be an issue going forward In an effort to maintain the highest customer satisfaction I feel it is only fair to refund [redacted] the one hundred ninety-eight ($198) she has requestedI will have a check cut and a release for her to signSomeone from the dealership will contact [redacted] to make arrangements for her to pick up her refund as soon as the check is readyThank you for the opportunity to correct a process in our customer service [redacted] General Manager Fixed Operations Progressive Auto Group
Attached are pertinent documents S [redacted] signed when purchasing the Ram Truck on Nov7th, He was clearly made aware on several different occasions by both signing and initialing documents stating he was aware of and agreeing to purchase at the stated amount, and not required to purchase the additional coverage's If he chooses to cancel the [redacted] service contract, which provides him unlimited mileage and time coverage for his vehicles stated items, he can do so by contacting the phone number on the back of his contract.Note, if [redacted] cancels the service contract, the contract reimbursement will be applied to the vehicle's loan balance at [redacted] *** The refund will not come to [redacted] directly.The other products are not cancelable products because they are products which have been applied to the vehicle and provide Windshield, Paint, and Fabric Protection for years To assist [redacted] , Progressive Chrysler, Dodge, Jeep, Ram would be willing to make an exception to our policy for the Windshield, Paint, and Fabric Protection by refunding the entire $paid, if a cancelation of the limited warranty was signed and therefore the coverage was voidProgressive Chrysler, Dodge, Jeep, Ram
First of all I would like to apologize for this response taking so longthe individuals that are setup to respond to Revdex.com cases were both out of town when the case arrivedwe have been in contact with [redacted] and he has agreed to have us replace the defective engine in his vehicleThe supplier of the engine will get us the replacement this weekWe will replace the engine at no cost to [redacted] for all the issues that [redacted] has experienced I will also install brand new spark plugs in the engineWe are sorry for the failures of the first used engines we installed and the inconvenience that this has caused [redacted]
RevDex.com [redacted] Once again we would like to apologize for the Volpicelli’s service experience. In order to keep a customer satisfied, Progressive Motors would be willing to pay $ 150.00 to the [redacted] toward the cost of replacing the windshield or their insurance deductible. [redacted] General Manager Fixed Operations Progressive Auto Group.
Progressive Chrysler, Dodge, Jeep, Ram does have a policy where we will buy vehicles without purchasing a vehicle from Progressive The customer had one of those forms called a vehicle purchase certificate filled out and signed by Progressive and wanted to redeem it on Tuesday evening March 22nd, That evening, [redacted] did talk to the customer and did tell the customer that he wanted to look further into the situation because the manager that filled out the certificate was off on Tuesday So, Wednesday morning, the following day, [redacted] got with the manager who filled out the form and confirmed the authenticity of the certificate Therefore, Progressive will be contacting the customer on March 23rd, to schedule a time when Progressive and the customer can get together to finalize the transaction
Progressive Auto Group does not and has never done "bait and switch" advertising or participated in "bait and switch selling tactics" After discussing this situation with the sales person (who, by the way, just recently graduated from college and has only been selling cars for about weeks) and the manager, there were several options presented that were very accommodating but you chose to decline.Progressive Auto Group operates on a first come, first serve policy and deposits or holding a vehicle is not permitted The reason behind that policy is to prevent situations like this from happening, for example: What would happen if we held a vehicle for someone and someone else on our showroom floor earlier in the day decides, that's a great deal, and they want to purchase the vehicle that is being held, but they are not allowed to? Is that "bait and switch"? The person on the showroom sure would feel like it is, right? Having to explain to the person on the showroom floor who is interested in this good deal that it is not available to them because someone is scheduled to come in later today to purchase it would not go over very well Unfortunately, the couple on the showroom floor would suspect "bait and switch" because they want to buy the vehicle, but they can't because of a, in their mind, a suspect "buyer is coming in to purchase it later today" When a store has over people each month purchasing vehicles, scenarios like this can happenIn your situation, slightly earlier in the day, but before you arrived at the dealership, a customer from [redacted] Ohio, and we have all of this in our records but due to privacy the dealership can not divulge this person's contact information, took delivery of the exact vehicle you were interested in purchasing If it were a new one and it could be easily replicated, Progressive Auto Group would honor the sale price on another van with the exact MSRP But, the nature of used vehicles, they are all different and unique We are very aware of and respectful of the rules and follow them with every touch point Our people are instructed and follow a strict policy of letting people know we do not hold vehicles because they are for sale and regardless of the distance traveled, they could be sold to a person who is on the showroom floor with a satisfactory and agreeable offer to purchase, even while the person from a distance is traveling Based on your situation, that is the unfortunate circumstance you encountered and it happens when a vehicle is in high demand with low supply That is the reason you were so interested in it and that is the reason many other people were interested in it too You're disappointed that you couldn't have been here earlier and received that deal, and we understand.Based on your vehicle requirements, let our used vehicle purchasing agents attempt to satisfy your needs by getting you exactly what you want at the price you want to pay.What exactly do you want the make and model of the vehicle to be? Is it still a Chrysler [redacted] and [redacted] with approximately 63,miles?What exactly do you want to pay? Range? Or only $14,000?What exactly does the year of the vehicle need to be?What color? interior and experior/ Can it be smoked in? Do the tires need to be new? Can it be a one owner or a previous rental? Does it need a clean vehicle history report or could it have been in an accident?What mileage range can it be?What interior equipment and exterior equipment is required?What are you willing to sell your trade for? Based on the conversation with the sales person and sales manager, you were not willing to sell your trade for an amount determined the trade vehicle was worth.Do you have payment or financing criteria that is need to be met? If so, do you need financing? Obviously, there are a lot of factors that need met to satisfy a customer when purchasing a vehicle We again apologize for your unfortunate situation.As I stated before, we have been in business since and really do care about making each and every purchase a good one Feel free to contact our sales team at [redacted] and ask for [redacted] , the sales manager or Tim Sanders, the co-owner to see if we can find that perfect fit, based on the question above, for you in the future
February 25, Re Customer Concer [redacted] After investigating the situation with [redacted] and her vehicle repair issues I have discovered it was possible that the language our employee used may have been misunderstoodI have counseled him on his explanation of charges and feel certain this will not be an issue going forward In an effort to maintain the highest customer satisfaction I feel it is only fair to refund [redacted] the one hundred ninety-eight ($198) she has requestedI will have a check cut and a release for her to signSomeone from the dealership will contact [redacted] to make arrangements for her to pick up her refund as soon as the check is readyThank you for the opportunity to correct a process in our customer service [redacted] General Manager Fixed Operations Progressive Auto Group