Progressive Claims

We lived in a home managed be REMI for yearsAnytime there was an issue they were prompt, and had the issue resolved as soon as possibleWe have had no complaints with this companyIf you're a good tenant, and take care of the property, you will not have any issues with this company, which would be the case with any real estate company

I can speak upon our experience with the Havelock officeFrom the beginning, the attitude of [redacted] in the office was very dismissiveWe emailed a few times to schedule a showing of a propertyA generic email stating to contact the office with available times was sent back, which was fineHowever, when I emailed back with a specific time that worked for us, the response was that same email again, verbatim, telling me "thank you for contacting us, please contact us to set up a time..." After this, we physically went into the office to set up a time and spoke with her againSame dismissive, and rude tone in personWe were told it would take hours to set up a showingWe knew this which is why we tried to contact ahead of timemore days pass with no communication from them about seeing the property We went in again and a different woman called to set up a time and there was some miscommunication about the property and a different property was contacted, even though I have email proof sent back to me from [redacted] telling me that she is able to set up a time at the location we specified Finally, we went back in for a THIRD time and was told it would be another hours to contact the property (the original one from the email the week before this)At that point we told her we would wait for her to call and she did so with the worst attitudeWe were told that we would hear back within hours (see the pattern) Well this was July 8thIt has been about and we have not heard a thing back from the management officeWe are obviously trying to find a place to LIVE and are on a timelineWe also did not appreciate [redacted] arguing with us about what was said in the officeWe did see a different property with him previously and we did not like the fact that when we showed up, he did not introduce himself (Literally walked past me into the house.) The rudeness of this office is appalling and they should learn to return phone calls and be more customer service orientated

This is a low level business that is very unethical. They only want to get their money and do not care who they get to rent your property. We had two horrible renters. Last one did not pay last month's rent and we were stuck with their damages.

Today I went to see a rental they had for a friend. Their were large pieces of the wall missing and mold in the walls and bathroom and yet they were offering it for rent.

They do not care about being a respectable business.

We lived in a home managed be REMI for 4 years. Anytime there was an issue they were prompt, and had the issue resolved as soon as possible. We have had no complaints with this company. If you're a good tenant, and take care of the property, you will not have any issues with this company, which would be the case with any real estate company.

I can speak upon our experience with the Havelock office. From the beginning, the attitude of [redacted] in the office was very dismissive. We emailed a few times to schedule a showing of a property. A generic email stating to contact the office with available times was sent back, which was fine. However, when I emailed back with a specific time that worked for us, the response was that same email again, verbatim, telling me "thank you for contacting us, please contact us to set up a time..." After this, we physically went into the office to set up a time and spoke with her again. Same dismissive, and rude tone in person. We were told it would take 24 hours to set up a showing. We knew this which is why we tried to contact ahead of time. 2 more days pass with no communication from them about seeing the property.

We went in again and a different woman called to set up a time and there was some miscommunication about the property and a different property was contacted, even though I have email proof sent back to me from [redacted] telling me that she is able to set up a time at the location we specified.

Finally, we went back in for a THIRD time and was told it would be another 24 hours to contact the property (the original one from the email the week before this). At that point we told her we would wait for her to call and she did so with the worst attitude. We were told that we would hear back within 24 hours (see the pattern).

Well this was July 8th. It has been about 2 and we have not heard a thing back from the management office. We are obviously trying to find a place to LIVE and are on a timeline. We also did not appreciate [redacted] arguing with us about what was said in the office. We did see a different property with him previously and we did not like the fact that when we showed up, he did not introduce himself (Literally walked past me into the house.) The rudeness of this office is appalling and they should learn to return phone calls and be more customer service orientated.

Review: Progressive is purposely delaying my claim for a car that was flooded while I was still covered on June 2, 2015. They are not treating me as a customer but rather treating me like a criminal. They invaded my privacy by forcing me to give them my private information by threatening me to deny my claim if I didn't cooperate. I feel as though that my privacy was violated and I have been harassed, embarrassed and feel that I'm not getting a fair shot. Also they keep delaying my claim. I went in for an Examination under oath and there I was treated like a criminal, turning my own words against me by misinterpreting how I meant them. It didn't feel like an examination, however it felt like an interrogation. They haven't denied my claim yet but I know that that's the next thing they are going to do, Progressive by far is the worst insurance company I have ever dealt with and I need your help. Please help meDesired Settlement: I want them to stop delaying the process, stop assuming that i'm a criminal and to payout my claim ASAP or my lawyer is going to get involved