Progressive Debt Management

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me pick & pull took care of my problem, and I'm happy with the results

Our Regional Manager has spoken to the site Manager and has left a message for the customerWe will issue the customer a refund and charge him, rather, for a set of two tires, while educating him on our policy regarding custom set purchases

We have spoken with the customer and the complaint has been resolved After they provided documentation and receipts for some of the repairs that the vehicle needs, we settled on a $refund and a set of tires that we had on the sales floor.The customer was very happy with this out come and said that they too will respond to the Revdex.com and inform them that the complaint has been resolved

On 5/7/15, the customer requested a quote on for a 1998 Ford Ranger XLT through the Pick-N-Pull website. They received an email response stating a price of $305 with a disclaimer that the quote was valid for 24 hours; and, if there was any damage to the vehicle which was not stated at the... time of the initial quote, the price of the vehicle was subject to change.On 6/1/15, the customer called the Pick-N-Pull call center and the vehicle stated above was purchased for $247. The price was lower than the original $305 quote due to Pick-N-Pull’s fluctuating prices (there was a decrease between 5/7/15 and 6/1/15); and, the vehicle incurred damage deductions due to its four missing tires. The customer’s vehicle was picked up by a contracted Pick-N-Pull tow vendor on 6/5/15. The customer was provided with a check for $247 at that time. The customer was never provided with a check for $187. The customer has since cashed the check for $247.

We have reviewed our admission signage and the admission sign in sheets and believe that as nothing indicates a refund would be granted if no products are found, that the signage is clear. That being said, with that being said, we do give each customer a tracker so they can know if the
car/truck they are looking for is on the yardAlso, if a customer does indicate that they were unable to find what they were looking for, we would usually offer a free admission on their next visit

We have reached out to the customer and resolved the issueHe is going to go to a local store to sign the title, releasing his interest in the vehicle, and will receive payment at that time

RevDex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I'am satisfied with the decision because that was the thing that I said in the first place if they want to educate me with their policy I think they have to tell their employees to give a little consideration, we are customers and we give them business. I did not go there yet to bring back the items and get my refund but I will tomorrowI'am satisfied the decision because that was the thing that I said in the first place.Thank you very much for your help
Sincerely,
*** ***

Our Regional Area Manager for the locations cited reached out to Mr***. The call was well receivedWe are currently looking for and are going to provide a glove box door for his 75- pickup truck, free of chargeOur plan is to circle back to the customer as soon as
we locate one for him in the color he prefers

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

While the posters and flyers advertising the July sale did specifically excluded batteries, the generic banner hanging at the site did not. The customer was contacted and was allowed to purchase a battery at the 50 percent rate. He returned to the store and did so on July 20, 2017.

We have spoken with the customer and the complaint has been resolved.  After they provided documentation and receipts for some of the repairs that the vehicle needs, we settled on a $700 refund and a set of tires that we had on the sales floor.The customer was very happy with...

this out come and said that they too will respond to the Revdex.com and inform them that the complaint has been resolved.

I responded to Mr. [redacted]’s situation immediately and let him know that we would take care of him. I checked with our Store Manager, [redacted] to see if we had a duplicate set of tires for him for an exchange but he was on PTO. I responded back to Mr. [redacted] to inform him of [redacted]’s absence and...

that he would be in touch with him upon his return. When [redacted] came back from is time off Mr. [redacted] was contacted and instructed that we had found an almost new full set of tires for him that was a match to his returned set and he was welcome to come pick them and make the exchange. He came to the store and made the exchange and left quite happy. Thanks,[redacted]

I am rejecting this response because: The law in the state of Virginia enforce retail to clarify its policy and place its signs in the store by cash register where it is visible to customers.The retail also has no right of collecting money without offering a receipt. Our lawyer is working in filling a lawsuit against the company for violating the state law. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
"I made an agreement with the company. They offered $500 for compensation."

Our Regional Manager has spoken to the site Manager and has left a message for the customer. We will issue the customer a refund and charge him, rather, for a set of two tires, while educating him on our policy regarding custom set purchases.

On 5/7/15, the customer requested a quote on for a 1998 Ford Ranger XLT through the Pick-N-Pull website. They received an email response stating a price of $305 with a disclaimer that the quote was valid for 24 hours; and, if there was any damage to the vehicle which was not stated at the...

time of the initial quote, the price of the vehicle was subject to change.On 6/1/15, the customer called the Pick-N-Pull call center and the vehicle stated above was purchased for $247.  The price was lower than the original $305 quote due to Pick-N-Pull’s fluctuating prices (there was a decrease between 5/7/15 and 6/1/15); and, the vehicle incurred damage deductions due to its four missing tires.  The customer’s vehicle was picked up by a contracted Pick-N-Pull tow vendor on 6/5/15. The customer was provided with a check for $247 at that time.  The customer was never provided with a check for $187. The customer has since cashed the check for $247.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 pick & pull took care of my problem, and I'm happy with the results

As we have found that more customers object to the waste of paper caused by printing receipts for admission, we do not typically just print those. Customers are afforded the opportunity to receive a printed receipt at the POS, however. I am very sorry this customer did not know that we always issue receipts for admission when requested. As far as offering a refund for the admission, nowhere in our stores is there any signage that states customers will be granted a refund if a particular part cannot be found.  We will, however, send this customer a free entry voucher, if they would like.