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Progressive Design Solutions, LLC.

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Progressive Design Solutions, LLC. Reviews (1)

In reference to complaint ID #[redacted]. We were contracted by [redacted] on December 27th,2016. Ms. [redacted] originally wanted a fireplace kit system premade installed with a new hearth and blower system with ametal venting flue kit to be installed on the exterior of home through the chimney to...

the exterior wall. The size of the unitshe saw on the web site was 36 X22 36”X 48 the rough opening has to be 52” minimum width and the depth has to 48” shesaid that was too big and told her and said she did not want that so we built at 30” deep.We proceeded to do this work. First and foremost we realized that in the basement the support system was not enabled tocarry this load. We installed an entirely new support system to carry the weight load of the new brick hearth system asindicated in the contract. Secondly, Ms. [redacted] stated she had her chimney cleaned. The chimney system in her house isso bad that it is literally collapsing. After a deeper inspection, including viewing from the attic at the chimney, we realizedthe installing the venting flue would cause the chimney to implode. When we advised her of this and an alternative as toshe had agreed to let us perform a new plan, much later on after we had installed the hearth, framework and brickwork shechanged her mind saying she didn’t want that.We did install the foundation for the hearth of which she let the dogs walk through the hearth footer system before it dried.We also install the framing system including cement board not installed yet and framing was installed as well as the brickfor the new hearth system and was not completed. We had to let the brick dry for one week and then we came back andbuilt the framing for the wall brick system. She had expressed apprehension over the brick system, so we proposed totake it down and redo the entire brick system. She never informed us to stop work, she only said she was unhappy with thebrick work and we were willing to correct it to her satisfaction.Even with her small house area, we cleaned because we understand the danger of having screws, nails, etc especially incustomer’s home and for her dogs’ safety. After we were trying to adjust work to please Ms. [redacted] all of a sudden, wecame back and the entire frame work and brick work had been taken out by an unknown source. We were surprised,because we had acted in good faith and was even willing to correct anything to ensure that the customer was happy.Even with the questionable activities of Ms. [redacted] witnessed by myself and several of the workers and the constanttraffic that we had to work around we were there to do ajob and maintain the customer relationship. She texted me morethan 50 times including threats and other choice words, after she had the work we performed torn down when we wereflying to appease her. I had texted her that if the work we created was removed by someone else, it would make thecontract null and voided. She texted back with more colorful adjectives. After that I responded that we were not comingback on the job and she texted back no you are fired “colorful adjective”. We had no choice but to declare the contractvoided by her destroying all of the work, her other activities and her attitude.Sincerely,Douglas C[redacted], CEO

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Address: 1715 W Gray St, Tampa, Florida, United States, 33606-1238

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www.unleashedideas.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Progressive Design Solutions, LLC., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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