Progressive Energy Solutions, Inc.

March, 2, To whom it may concern, My name is *** *** and I am the General Manager here at Progressive Energy Solutions. I was recently informed that one of our customers, Mr***, located at *** *** ***, *** ***, Cahad filed a complaint with the State of California Contractors licensing board as well as with the Revdex.com. Since February 12, 2018, I have made several attempts to contact Mr*** via email, his listed phone number and even a text message in an effort to help resolve his complaintOn Tuesday February 27, 2018, I finally received an email reply from Mr***. In short Mr*** did not want to discuss his complaint and only wanted for Progressive Energy Solutions to pay for his electric bill (approximately $2800.00). After several emails back and forth Mr*** finally agreed to sit down with me to discuss his complaints and to see if we could come up with a solution we could both agree upon. As of March 2, Mr*** has not sent us any of his supporting documents nor has he scheduled an appointment to meet with usIn reviewing Mr***’ complaint he makes several accusations that we never replied to his requests for service. But in his complaint he states “This review is after months and months of back and forth and second chances with Progressive Energy Solutions”. I also have attached our company records of communications with Mr*** to show this is just not true. January 5th we sent an email to Mr*** that his envoy was not reporting and offered to schedule a service call. February 6th, we informed Mr*** that his system has been offline since November and asked to schedule a service repair to troubleshoot it March 9, Mr*** responds to our email of over a month earlier again not scheduling a service call put somehow trying to push the blame somehow onto progressive energy solutions. July 10, another email from progressive that monitoring system is still down, again at no fault of progressive.July 26, Another email blaming progressive that his monitoring system is down but no attempt to schedule a service call.I am not able to break down or include all the attempts and or calls made and the man hours spent on trying to resolve this problem, most people are not willing to pay for a service call and I can only assume from the notes that Mr*** was trying to correct this system on his own, based on the emails that we see.Another point of interest in his complaint is an apparent junction box cover came off and was found on the ground. Mr*** states the cover had a “High Voltage” sticker attached to it. I have attached the photo of the cover, which he posted and provided to me. The sticker on the cover reads “Caution Solar Circuit”, which is not a “High Voltage” circuit. It is also important to note that Mr*** called us about the junction box cover on November 19, at 12:pm (Saturday, when we were closed). Despite his warranty being expired as of October 2016, we still went out on Monday November 21, at 8:am to replace the cover, free of charge. Also if you not familiar with this particular area of *** California, It is not uncommon for this area to get very high winds easily up into the 50mph. Mr*** lives in an area known for high winds. Mr*** knew we were closed after he called and knew it was going to rain but did nothing to protect the exposed junction box from damage, to include a possible fire. Over the few days the junction box was open, it rained and the contents of the box was wet. When the cover was replaced by progressi e energy the following next business day, Mr*** was instructed to not turn his system on for a few days to allow for the box to dry out. At 3:pm a follow up call was made to Mr***. Mr*** wasn’t available so a message was left to remind him not to turn on his system for a few days to allow for any moisture to evaporate. On Monday March 6, Mr*** called and wanted to report his monitoring system was working. The monitoring system is a third party reporting system that reports the production of your solar system. These monitoring systems are not needed and does not affect the performance of the system, it is merely a reporting system. Again we tried to help him self service his system, so we assisting him in getting the monitoring system back up and running, again free of charge, despite his warranty being expired. Also when his system was put online in October up to November Mr***’ system worked without incident. July 10, 2017, we sent Mr*** an email telling him his system still was not reporting. He called in and explained his monitoring system was not working. We offered to send a service tech out to trouble shoot his system, which he chose not to do. Instead we sent him his monitoring company’s (Enphase) online installation manual, this information was forwarded to Mr*** to assist him in connecting his monitoring system. July 26, Mr*** again called and appeared to be frustrated about his ability to set up his monitoring system. Mr*** also sent several inappropriate emails to one of our Office Secretaries (***) out of frustration. Again he was sent an email with detailed directions of how to set up his monitoring system and *** walked him through the installation process step by step over the phone. This pattern of communication with Mr*** continues still today and we have continued to assist him with any trouble shooting issues and up to date he still has not been charged any service charges for repairs made out of warranty. On January 3, Mr***’ system went off line as his envoy has been disconnected from the internet and was sent to Mr***. A second email was sent on January telling him his system monitoring is still not connected to the internet. It wasn’t until recently that we had learned that Mr*** had received a large bill from *** California ***. It appears Mr*** never turned on his Solar System from when it was shut off from the exposed junction box but we can only guess because the monitoring system was disconneted. Based on the limited information provided to me by Mr***, his system was off for an estimated months. During this time, Enphase emailed him twice a month to let him know his solar system was down and not producing any energy. Also every month he received his monthly bill from *** showing he had an outstanding balance for his energy usage. As shown above, Mr*** knew or should have known his solar system was not producing any energy and failed to do anything about it. This is evident by the email’s Enlighten (Enphase’s monitoring system) had sent him every month and the monthly bills *** California *** had sent him.We at Progressive Energy Solutions believe we have been very diligent in attempting to accommodate Mr*** and are sympathetic to his mistake in his failure to turn his system back on, even after being instructed to do so (twice). In an effort to resolve this complaint with Mr***, Progressive Energy Solutions Owner, Mr*** *** met with Mr*** at his home and offered him $500.00. Mr*** became agitated and/or insulted and demanded Progressive Energy Solutions was responsible for his loss and should have to pay for his entire bill. Until Mr*** brings in all of his *** California *** bills for the period his system may or may not have been down. We have no way of determining any loses for Mr*** and even if he has a loss, we do not believe we are responsible for them. Most homeowners or renters make a habit of looking through each of the bills generally on a bi-weekly basis to ensure they are all paid on time. If Mr*** would have ***e this, he would have quickly figured out that his system was down and would not have accrued a large energy bill at the end of the year. Also, most people make a regular habit of checking the emails on a daily basis and again if he would have ***e this then he again would have discovered his system was down. In my opinion if this error was discovered by Mr*** back in December 2015, the problem would have been corrected then. Unfortunately, it wasn’t and Mr***’ energy bill became a massive bill and problem. The other accusations made my Mr*** are merely fabrications as a way to attempt to leverage Progressive Energy Solutions into paying his energy bill

I am rejecting this response because:
This response is a perfect example of how Progressive Energy has treated me since day one.
The response is a second attempt after the owner of progressive attempted to pressure me to retract my claim. I will not be intimidated or pressured in retracting my claim.
Lets summarize Progressive Energy's stance:
According to progressive I am a liar and my bill is my problem. The is a sad response from a company that happily took over $30,000.00 from me.
The truth is, "Progressive's poor workmanship and bait & switch sales tactics not only violate California Consumer Right laws but their continues attempts to pressure me to retract my claim has turned into harassment. I do not have to have another uncomfortable "face to face" or "sit down" with people who are actively attacking my integrity. I will say this now and for the record, please stop pressuring me to meet face to face. All discussions will be documented for my protection through trusted recorded parties.
Frist Lie by Progressive: Progressive claims they have tried to "help" this is a lie. They even contradict themselves with their very own statements in claiming they have no obligation to help (it's in their own email). The truth is I have requested help on many occasions because I knew I was having a problem and I have forwarded all these emails to the Revdex.com. I also CLEARLY asked if this production issue was "my problem" and Progressive Energy never said it was. They actively and continuously MISLEAD me to believe my Solar System was working when it was NOT. Now they are saying it wasn't working and I should have known (this is very sad). They also sold me a system claiming I had a service guarantee and warranty which they then retracted after the sale. They also told me that it was my internet that was not working and my system was fine. This is also not true and Spectrum internet company can prove that as well.
The bottom line is my Solar System was poorly installed and falling apart. The wind does not have a screw driver in take apart electrical boxes. Progressive Energy is also attempting to claim that I should have got on top of my two story home and repaired my own solar system when it was falling apart.
FACT: I did not install my Solar System, Progressive Energy poorly installed my system.
FACT: I did not repair my Solar System when it was falling apart in November 2016, Progressive Energy attempted to "repair" my system.
FACT: Progressive energy continuous attempted to have me fix my own system despite asking for help and never once told me it was not their problem until now. This is not a coincidence.
FACT: Since the day Progressive Energy touched my system it stopped working.
FACT: I asked repeatedly for help and was misled to believe it was my internet by Progressive Energy (I have proof emails).
FACT: The owner of the company came to my home and offered my 500 to remove my complaint from Revdex.com. When I declined he informed me he would not reply.
FACT: My complaint filed against Progressive Energy through the Revdex.com was made on December 1st 2017. Today is March 2, 2017. Progressive can call me a liar all they want, but unless they are calling the Revdex.com employees liars as well, then this is proof that not only did they ignore me but they ignored the Revdex.com until their grade was jeopardized. It has been nearly three months since my claim with Revdex.com and it was escalated because Progressive ignored the Revdex.com as well.
FACT: The sales man who sold me my system is not licensed per the California State License board informed me.
FACT: Progressive Energy took over 30k from me and has left me with nothing but problems and now that I am begging others for help, they are calling me a liar.
I am a veteran, a father, and a good person. I was deceived in purchasing a system under the impression they stand by their work. I will not negotiate my losses or be called a liar by a company. The same company that smiled in my face while taking over 30k for a system they now claim I should have fixed myself and the it's the wind's fault.
Look how progressive energy is treating their customer after the sale. This is why I have a complaint filed on the Revdex.com so at the very least. Nobody else has to be called a liar or told that the system they bought is their problem after the sale.
It is companies like this that give small business a bad name.
Just some of my proof is attached. Also you will see how [redacted] is purposely misleading the Revdex.com. All very very sad.

I am rejecting this response because:Unlike Progressive Energy Solutions Inc. responses my reasoning has not changed or been "reworded" upon since my initial contact with the Revdex.com. Progressive Energy Solutions Inc failed in their note taking to state my first and foremost...

reason for contacting, [redacted] and the office on Sept. 28th, it was about the patio door and window that were installed, [redacted] was persistent that the [redacted] pay the extra fees for triple pane windows, I had researched triple pane windows the night of the first meeting, local hardware store "Home Depot" offered one style out of 100's of windows offered, triple pane windows do nothing different for cooling a home only in heating a home and only useful in areas where weather drops to or at freezing, which was not the case of the [redacted] home. The window Installer had finished the complete install the week of the 28th of Sept. I had asked about the triple pane and he confirmed that what Progressive Energy Solution Inc ordered and had installed were double pane windows.  When the A/C was installed [redacted] had them relocate her thermostat away from where the  "triple pane patio door and window"  were going to be installed as not to throw off readings from the busiest parts of the house as a whole.[redacted] called [redacted] while I was sitting next to her in the TV room, [redacted] answered her call after she said that the windows were only double pane he told her that he was losing cellular reception and hung up on her. [redacted]'s cellular provider is Sprint - loss of reception is hardly the case here in the Southern California Basin -99% sure another lie. As I stated originally [redacted], he provided me with [redacted]'s contact info, [redacted] had no contact info for the [redacted] family, he met [redacted] once in my office in Ontario, CA in passing.  As I said originally I  called [redacted] to set up and introduce him to the [redacted] family.    I called [redacted] about the triple pane windows and failure to follow up on the call from [redacted], he then lied about ever selling them on triple pane windows, he said he left it up to [redacted] to call back, he said he was going to only talk to the [redacted] family about the matter, I then brought up the referral fee, he said [redacted] got it, also a lie then he hung up on me.  I am attaching a picture of [redacted]' business card, front and back, that he left with me after him and I met face to face.  Bait and switch or just blatant false advertising and even more so if he really is the "Sales and Marketing Manager" as claimed on the front of his card.  as far as [redacted] I believe after talking to her she just goes by what [redacted] tells her, except when she took my contact info and said that she would have the General Manager call me, he never did, she also said [redacted] received the $500 referral fee , that was her repeating a lie .  I understand that the business is accredited with the Revdex.com and has stern guidelines to follow, I did a web search on the business prior to introducing [redacted] to my good friends, I saw the A+ rating that had added a positive light on Progressive Energy Solutions Inc, after dealing with this company I feel that the A+ needs a closer look. On the one and only  other occasion I contacted the Revdex.com was  In 2014 the San Jose Revdex.com office helped me with a complaint against Paypal Complaint ID#: 393085, there was no cursing or threats made in that case, Paypal had mischarged my personal checking account causing it to go negative the week prior to Christmas, I am not by nature a complainer, I will just not patronise an unsavvy business after a questionable experience, but I will share with others my experience good or bad.  The Paypal case took all of 2 -3 weeks to clear up. Progressive Energy Solution Inc took the whole 28 days to first respond??greatly unsatisfied, [redacted]

Initial Business Response /* (1000, 14, 2016/05/17) */
The issue has been resolved with the consumer.