I received this letter of complaint and originally it was addressed to Brittney ***, who no longer works hereI believe this is the reason why it took so long to end up on my deskI did want to respond and let you know that we did refund this patients money in fullWe apologized several times and kept asking what we could do to make the things better for him and we came to the conclusion that a refund is what was neededWe have also touched base with him to make sure that the correct amount was issued and put back on his card and he did say that it wasI do feel bad that he felt the need to continue to complained, we did give him what he was asking for Mistakes were made and we acknowledged them and we were trying to do what we could to make up for our mistakesPlease let me know if there is something else we should be doing, but like I said, we did issue a refund for the full amount that he was asking forThank you and have a great day Carrie [redacted] Project Coordinator Progressive Eyecare & Eyewear (p)(f)
Revdex.com:I filed the Revdex.com complaint before we resolved the problem, not after
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
I received this letter of complaint and originally it was addressed to Brittney ***, who no longer works hereI believe this is the reason why it took so long to end up on my deskI did want to respond and let you know that we did refund this patients money in fullWe apologized several times
and kept asking what we could do to make the things better for him and we came to the conclusion that a refund is what was neededWe have also touched base with him to make sure that the correct amount was issued and put back on his card and he did say that it wasI do feel bad that he felt the need to continue to complained, we did give him what he was asking for. Mistakes were made and we acknowledged them and we were trying to do what we could to make up for our mistakesPlease let me know if there is something else we should be doing, but like I said, we did issue a refund for the full amount that he was asking forThank you and have a great day Carrie *** Project Coordinator Progressive Eyecare & Eyewear (p)(f)
I received this letter of complaint and originally it was addressed to Brittney [redacted], who no longer works here. I believe this is the reason why it took so long to end up on my desk. I did want to respond and let you know that we...
did refund this patients money in full. We apologized several times and kept asking what we could do to make the things better for him and we came to the conclusion that a refund is what was needed. We have also touched base with him to make sure that the correct amount was issued and put back on his card and he did say that it was. I do feel bad that he felt the need to continue to complained, we did give him what he was asking for. Mistakes were made and we acknowledged them and we were trying to do what we could to make up for our mistakes. Please let me know if there is something else we should be doing, but like I said, we did issue a refund for the full amount that he was asking for. Thank you and have a great day. Carrie [redacted] Project Coordinator Progressive Eyecare & Eyewear (p)317.595.8855 (f)317.595.8866
Revdex.com:
I filed the Revdex.com complaint before we resolved the problem, not after.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
I received this letter of complaint and originally it was addressed to Brittney ***, who no longer works hereI believe this is the reason why it took so long to end up on my deskI did want to respond and let you know that we did refund this patients money in fullWe apologized several times and kept asking what we could do to make the things better for him and we came to the conclusion that a refund is what was neededWe have also touched base with him to make sure that the correct amount was issued and put back on his card and he did say that it wasI do feel bad that he felt the need to continue to complained, we did give him what he was asking for Mistakes were made and we acknowledged them and we were trying to do what we could to make up for our mistakesPlease let me know if there is something else we should be doing, but like I said, we did issue a refund for the full amount that he was asking forThank you and have a great day Carrie [redacted] Project Coordinator Progressive Eyecare & Eyewear (p)(f)
Revdex.com:I filed the Revdex.com complaint before we resolved the problem, not after
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
I received this letter of complaint and originally it was addressed to Brittney ***, who no longer works hereI believe this is the reason why it took so long to end up on my deskI did want to respond and let you know that we did refund this patients money in fullWe apologized several times
and kept asking what we could do to make the things better for him and we came to the conclusion that a refund is what was neededWe have also touched base with him to make sure that the correct amount was issued and put back on his card and he did say that it wasI do feel bad that he felt the need to continue to complained, we did give him what he was asking for. Mistakes were made and we acknowledged them and we were trying to do what we could to make up for our mistakesPlease let me know if there is something else we should be doing, but like I said, we did issue a refund for the full amount that he was asking forThank you and have a great day Carrie *** Project Coordinator Progressive Eyecare & Eyewear (p)(f)
I received this letter of complaint and originally it was addressed to Brittney [redacted], who no longer works here. I believe this is the reason why it took so long to end up on my desk. I did want to respond and let you know that we...
did refund this patients money in full. We apologized several times and kept asking what we could do to make the things better for him and we came to the conclusion that a refund is what was needed. We have also touched base with him to make sure that the correct amount was issued and put back on his card and he did say that it was. I do feel bad that he felt the need to continue to complained, we did give him what he was asking for. Mistakes were made and we acknowledged them and we were trying to do what we could to make up for our mistakes. Please let me know if there is something else we should be doing, but like I said, we did issue a refund for the full amount that he was asking for. Thank you and have a great day. Carrie [redacted] Project Coordinator Progressive Eyecare & Eyewear (p)317.595.8855 (f)317.595.8866
Revdex.com:
I filed the Revdex.com complaint before we resolved the problem, not after.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]