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Progressive Landscape Reviews (4)

The retaining wall that they installed almost years ago started to tip outwardI emailed [redacted] in late about the problem [redacted] advised me that they would take care of it in late or early The company showed up in March of and took care of the problemThey tore the wall down and completely rebuilt it Most companies would have never returned my call after yearsI will be considering a huge patio out of brick in the next yearI will be only calling one company to do the work!!!!! [redacted] owns one of the best companies that I've ever dealt with

First of all our name is [redacted]. No "S" on the end. We are people not a store owned by people named [redacted]. (Thus [redacted] store). No [redacted] has ever owned the coffee shop. Its named after a fictional character in the book Moby Dick. 
 
Secondly they were suppose to mow the week of the 11th as I was having surgery on the 12th and would not be home for weeks. If they had actually came on the week of the 11th they would have seen the grass just cut. My boyfriend cut it on the evening of the 11th. My pastor can verify it as she picked me up for my surgery on the 12th. The 18th, was one week later than they were suppose to start, I do not doubt that the grass was high because I know that I have to cut it weekly or it goes crazy. But I know for a fact it was not 14" high. In a week it goes about half of that.
Thirdly I asked if he could begin on the 4th. Not the 11th. They clearly are not very good with dates. Because I was in pain. And could hardly walk any more. My boyfriend offered to do it and he finally made it over on the evening of the 11th. My last day at home. Nobody contacted me about the problem...completely impossible as I was in a hospital for 3 weeks. That is an out and out lie, and my father was in France. They did not contact either of us, and never left any voice mails. I don't know who they called but it wasn't either of us.
I contacted them several times via the telephone, email, and they never respond. I had to call the local police and have them ask what was going on. I have every single email that I sent saved. It shows not one answer. I only found out that they wouldnt c
Fourthly they NEVER have returned a check to my father. He still as of July 17th, not received a check or money order, no has anyone answered his calls either. They are lying. Since then I have filed against them in court. Since they think that we own a coffee shop clearly they think they can just keep the money and they cant.  
I am not a hateful person. I am upset that they refuse to talk to me, or my father. Its just good business to talk to your client. Even if they had said "we forgot" it would have been okay, but I would need help correcting it. I would have asked them to help me cut it.  I don't swear, I don't lie, I don't yell and I don't threaten people. I did leave email that said I think they are bad with business, and I do think that. I am upset that they took our money and have never returned it. But I can fight it legally. I am not the type of person that gets rowdy. That they have NEVER responded to any of my calls. It bothers me that they have no problem lying about it. Worrisome... when someone steals my money by all means! They have NEVER threatened a harassment  on me, seriously they refuse to talk to me at all, so how does that work?  I have already filed with the Waukesha County Court system to get back our money. Court date is set for July 28th at 1 pm. I will be there.  The court system can look up my file and see I have no record. I have million people to verify what kind of person I am. I have been on TV commercials for helping people. So their flimsy lie wont hold up in court. 
Personally I think they forgot about the account, and showed up later than the 18th, and decided to blame it on high grass, and that is why the are afraid to talk to me. When I got home on June 4th my grass was over 4 feet tall. I was in serious shock. I did call them 5 times and getting no call backs I called the Police and asked for help. I call them alot for help on all sorts of things. They are nice helpful guys.
I have never had a run in with the Police. I am a good citizen. I run a non profit program brings toys to kids, 4295 kids and 8850 toys since 2005. Look me up SantasSurplus.homestead.com put it in your URL. I donate 368 lbs of apples last year, and 500 lbs of tomatoes every year from my yard to the food bank in Milwaukee. I drive a city bus in Milwaukee, I have gotten awards for my great customer service. I have never been arrested or had a "run in ". It is horrible that they would try to make me look like a raving lunatic instead of admitting they made a mistake. What kind of business is this?!
Lastly they haven't done anything. The grass issue is over. Its not really about them not doing their jobs, or making a mistake and forgetting to come until it was too high. Its about the fact that they have not refunded the money. Its about the money. You cant keep the money if you don't provide the service.

We will respond to this compliant. Ms. [redacted] father did send us a check of $360 for 11 mowings to start Ms. [redacted] contacted us on and wanted us to begin mowing, I told her the contract stated that the mowing would begin on the 18th and that she should start mowing immediately before we get there because it did not include mowing LONG grass. When we arrived on the 18th, the grass was reported to me to be around 14 inches tall. I told the crew not to mow because this is not what we agreed on. We contacted Ms. [redacted] and told her the problem. On a refund check of $360 was issued to her father. She has been very hateful and worrisome over this. We have responded to every call and email to where we had to finally threaten a harassment order against her. We found out that she has had several run-ins with the police and was told this is typical behavior of hers. We have done everything to make her happy. We have refunded her money thus upheld our end of any proposal.

The retaining wall that they installed almost 5 years ago started to tip outward. I emailed [redacted] in late 2014 about the problem. [redacted] advised me that they would take care of it in late 2014 or early 2015. The company showed up in March of 2015 and took care of the problem. They tore the wall down and completely rebuilt it. Most companies would have never returned my call after 5 years. I will be considering a huge patio out of brick in the next year. I will be only calling one company to do the work!!!!! [redacted] owns one of the best companies that I've ever dealt with.

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