Stay away from this despicable business. They will refuse a refund when a product is defective. There are many places to shop, DO NOT USE THIS COMPANY FOR ANY REASON WHATSOEVER!
To whom it may concern:Responding to 5/17/letter id: [redacted] I'd like to first address the concerns that Mr [redacted] had of the time frame of repair and the lack of concern for his repair due to his conditionProgressive Mobility and Medical, Inctacks every call and client as a high priority because of the line of business that we are inProgressive Mobility is a Home Medical Equipment business service clients with all levels of disabilityWe always service our client as quickly as humanly possiblePart of our job, and is required with our accreditation, to prioritize repairs when necessaryFor example: a quadriplegic who relies on his power wheelchair for mobility, weight transfer and at time environmental controls must be put ahead of a client that has a scooter problemThe range of clients we see range from client with ALS, MDA and MS to someone who just needs a cane for additional stabilityThis range of clients does, at time, make the logistics of our line of business difficultWe do recognize that sometimes our clients don't like the time frame for repairs because it is an inconvenience and could put them at a higher level of risk, but I ensure you we do the best possible for every clientMr [redacted] purchase a Stair lift with a power folding hinged rail from Progressive Mobility and Medical and the installation took place 10/13/On November the charger was replaced, under warranty by the manufacture, because of a "humming" noiseThe charger was in operating performance but was "humming." November 15, Mr [redacted] called and stated he was having problems getting off the seat and a low pitch "humming" noise coming from the chargerOur technician visited, raised the seat height and could not produce the low voltage "hum." April 27,client called in that the power folding hinged rail was not working, client stated he was contacting the Revdex.comApril 28,our technician removed a sock from the hinged rail that caused the malfunctionPossibly using the stair lift to carry laundry (dumb waiter style), very common usage for a stair liftRepair parts had been ordered immediatelyParts arrive on May 3, three business days laterRepairs completed on May 5, 2017, days after arrival and a total of business days from initial call.Progressive Mobility does hold inventory of the most frequently parts replaced on all of the equipment that we sell and serviceUnfortunately, the actuator that Mr [redacted] needed does not need replace frequently, thus the that part is not in inventoryThe manufacture covered the actuator under warranty, (unusual)And service charge was waiver for the warranty workAlso, the charger was relocated to convenience Mr [redacted] , although low "hum" was not presentThe manufacturer only warranties part not laborFrom time of call to time of repair was a total of business daysI am trulysorry that this did not meet Mr [redacted] expectations, but Progressive Mobility did work in a quick and timely matter to resolve all issuesPlease contact me further for any other information neededYou may also view our Customer Service/Managers notes from the occurrence.Brian M [redacted] President
6/14/17To whom it may concern:Responding to 6/8/letter Id: [redacted] This letter is in response to the follow up letter from 6/8/and the accusations that Mr [redacted] against Progressive mobility and Medical.Progressive Mobility and Medical, Incis an accredited body via HQAA (Healthcare Quality Association on Accreditation.) We are also the Vendor for The ALS association in Pittsburgh, PA, member and certified through RESNA (Rehabilitation Engineering and Assistive Technology Society of North America,) member and Certified through NRRTS (National Registry of Rehabilitation Suppliers,) member and Certified through Accessible Home 9Certified Environmental Access consultantLastly, certified in the state of Pennsylvania as an expert witness in environmental access (ADA.)My goal with this letter is to resolve any issues so that Mr [redacted] and Progressive Mobility can move forward in a positive mannerI am willing to extend a warranty to Mr [redacted] for a 12-month term from date of install, meeting his requestThis warranty will expire 10/13/and will cover the labor on installation problems and manufacturer defectsUser error, maintaince or user neglect will not be covered and be determined by our service technicians.To make some corrections to some of the statements made by Mr [redacted] ,!, Brian M [redacted] , am the President and owner of Progressive Mobility and Medical, IncProgressive Mobility absolutely adheres to the company's policies, procedures and protocolAs for the statement that we are not qualified to make assessment is completely incorrectIn fact, our accrediting body mandates such assessments to ensure that life sustaining clients are served quickly and efficientlyRisk assessment is also mandated by the insurance carriers to ensure the clients are living in a safe environmentHe is correct, we are not" MD's" and do not make clinical, medical assessmentsWe do know our equipment and through the governing bodies of this industry make the assessments that are necessaryNo medical assessments are made!I am not going to address his next accusations of the management and structure of Progressive Mobility and MedicalOur business is a family owned business since and have been installing stair lifts formost of years of businessOur line of business (HME-Home Medical Equipment) is realized that every single client we have are in need of our services for some medical reason and each and every one is important to usWhen a service call is needed we attend to each one of them with the high level of compassion and reach each one as p quickly as possible.To reply to his addressing the issue:I myself was not aware of his issueOur Customer Service Manager-Brian F [redacted] and the Service Manager- Mike C [redacted] was aware of the issueMike was dispatched to diagnose and correct the repair issueAll being resolve at no cost to Mr [redacted] and within weekLastly, to address Mike C***' high frequency hearing loss, Mike to a video of the charger to bring back to play for other to ensure that he was not missing somethingNumerous technicians including myself have listened to the video and to evidence of a humming is present.I appreciate Mr [redacted] wanting to "turn the page, and revert back to a positive environment." This extended one year warranty from time of installation will be meet his request and settle this dispute.Brian M [redacted] President and Owner
To Whom it may concern;ID# [redacted] Customer information [redacted] ***Progressive Mobility and Medical visited Ms [redacted] and measured for a stair lift in her homeMs [redacted] called us back to purchase and give her selection of stair liftUpon installation the Ms [redacted] choose to keep the existing handrail in placeThis option is always discussed with the client at sale presentation and again at time of installationMs [redacted] then called Progressive Mobiltity and Medical wanting more knee room, thus our service manager reevaluated the situation and a quote was give that it would cost $to remove and reinstall the handrail to the opposite side and reinstall the stair liftProgressive Mobility and Medical never heard back Ms***'s decision until the letter was received from the Revdex.comProgressive Mobility and Medical, in the interest of resolving the situation, completed the removal and reinstall of the handrail and the reinstall of the stair lift at no costPlease see the attached photos of the completed workMs [redacted] is seen giving a "thumbs up" showing her approval of the completed workThe $is the typical cost for this request.I don't believe that the Revdex.com is being appropriately utilized in this situationOur business completed the exact request of the clients and afterwards did not want to pay for additional work that she wanted doneThe use of the Revdex.com to receive free work, in my opinion, is a miss use of the services the Revdex.com providesWe completed a fair, exact agreement.Sincerely,Brian M [redacted] , [redacted] ***President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below ***:Thank you for taking the time to speak with me, about my complaint against Progressive Mobility.As I stated to you via phone, I have had problematic issues with the [redacted] that I purchased from Progressive.Progressive did in fact replace the charger unit, that failed and fixed the extended rail that failed, that they alleged was due to a “sock”? Imagine a $3,metal chair lift system, becoming dysfunctional by a sock? And in fact, no such sock has yet turned up?I have been displeased with the functionality of the system, so I decided to get a second vendor to evaluate the system, who, in my personal opinion was of a higher caliber in terms of integrity and competence As I expected, the extended rail was sold to me (more profit), but a straight rail system could have been so configured as to afford me the same functionality Additionally, today, the Technician told me the repair work done by the so called “Senior Technician” of Progressive Mobility, was of either poor or incompetent in nature I was shown, in fact, the internal parts that were loose, that would have in time failed.Shortly, after Eric of Progressive Mobility sold me the system, I emailed him, and he lacked the professional ethics to even return the email I knew, pretty much, I had connected with a company, that in my opinion based on years of dealing with vendors was not a qualified vendor in terms of back up service If you can not get an email returned, how then, can you expect service on a QA basis This proved to be the case, when I had a system failure that took days to get repaired.Fortunately, in my opinion, Progressive Mobility is a company that will not hesitate to exploit senior citizens that are depending on business ethics to help them Unfortunately, to them, we are “soft targets” to be exploited so they can make more profit.Based upon the correspondence that has been received from MrM [redacted] today, that I am aware of, he certainly is a master of diplomacy, but not one of taking into account, the best interests of the older people, who place their trust in his company I hope my complaint will serve to warn other senior citizens to be aware of Progressive Mobility There are other companies that supply chair lifts Below in the email is a photo of what I am talking about that failed The extended rail going past the door, is what failed Notice the broken rod Look at the metal structure of the system This is what is supposed to have been broken by a sock?I hope, this can replace a letter, but if you need a letter, I can do that as well I just wanted you to see, what we are talking about[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.***:Good Morning, by the time you receive this.To save a lot of time, I have enclosed a copy of a letter that I am ending at the same time to the Bureau of Consumer Protection.At this writing, I have been advised that Progressive is offering me a new contractThis time with a deviation for the existing one year contract, I have, that clearly states all parts and labor are covered for one yearI have enclosed documents to prove thatThe new offer contract, excludes any human error or misuse of the equipment, as DETERMINED BY PROGRESSIVE.I think, this is further explicit evidence, that the company is insensitive to me, and other senior citizens, that it deals withI can only assume, they feel we are all “soft targets” that are easy to exploit and are easily intimidated?SecondI found out, that the amount of damages, or over payment to Progressive, because of being sold, a system in total, that I did not need, is approximately$and I call that deceptive fraud.Look at the copy of the contract, It shows the chair lift system that I was originally going to get for $2,installed, it also shows, a comparison for a used systemBut it also shows, what the salesman, Eric told me on second thought, was what I absolutely neededI am not an expert on these systemsI took him at his word, and paid $900, to much, as identified by a second vendor who is a qualified *** Dealer in PittsburghI do know, the system is a quality one, and is backed by a manufacturing warranty of years on parts, and years on the main componentsBut under that warranty, I have to pay labor cost.The warranty provided by Progressive covers the LABOR for the first calendar year from the date of installationNow, they want to amend even that warranty and if a problem develops, potentially NOT cover it because of what THEYI am pursuing this aggressively, not only for my interest, but for other senior citizens which I believe this unethical company, is engaging in fraud in their marketing practices, I must point out, this is my opinion, as it is only based on deductive reasoning, and I have no proof, this has happens to othersBut there is an old saying, where there is smoke, there is fire.I think it is a very obvious issue, that MrM [redacted] , is fighting me aggressively, because, he does not want negatively, as an open issue with you, or the Bureau of Consumer ProtectionThat is not good PR and will service to potentially cause others to avoid this company, which is my hope and prayerMot senior citizens, do not have my legal background or overall corporate experience, and I have had previous interaction with two unethical contractors, that I had to take legal remedy with, I am a senior citizen advocate, and will note tolerate this type of treatment or, intimidationI am prepared to take any action, that may be deemed necessary as a result of this process., If I can save one or more others in my age group from exploitation, then I will have accomplished something.Be advised, legally, Progressive is not about to submit to the remedy that have suggested, as if the AG would determine that in fact, I was defrauded, that would speak to the truth of what the facts are, and I would make certain, that information is transmitted to every Agency that governs themIf I were in their position, I certainly would not agree to the conceptThey just have too much credibility and PR to lose in the processThey need to clearly, understand, I have no intention in going away and dropping this caseIf this takes two years, then, it takes two yearsI have the time, but if you divide MrM [redacted] salary as President into hours, I think, he would find that the administrative and opportunity cost far exceeds the amount of my damagesBut at stake, is the truth about what his company is all about, deceptive market and the exploitation of senior citizensMost of which are afraid to stand up, and take actionTherefore, I have to be aggressive and be their advocate, as well as mine, I think of what happened to the year old woman who was victimized in one of your complaints, she did nothingThis is as much about her, as it is about me.Once I have my Litigator friend, help me configure a statement of fact, then I will send it out to the various agenciesI have to make certain, legally it does not expose me to liability, so it is essentially that it is within legal protocol.As I have said, before, I do not expect this complaint to get resolved.Progressive has too much to loseI hope you will consider this complaint ascredit scores are ali around or over 800, attesting to my financial responsibility, as weil.When Eric the saies person of Progressive, asked me for a down payment, I suggested $which he had immediatelyWhen the system was installed, he was paid promptly by checkI have the resources to pay off what I need, as I have close to zero debt and a home that was paid off years ago.I maintain a close and wonderful relationship with all of the vendors for whatever service I needBecause of my disability, I have to get outside work done for me.I am so appreciative of the man who does it for me, that I give him $for Christmas, for gifts for his kidsI have cancelled checks to prove thatI am not looking to put on wings, but am stating fact.It is somewhat frustrating to me, to see the level of intimidation and exploitations that people my age are subject toYou would not believe the arrogance of the two contractors that I had to legally addressOne of which, I was able to take outThe other, I have ever reason sustained major fines and perhaps is not longer in business as weil? In any event, I took the arrogance right off their face, and fully intend to prove to Progressive, I am in is situation and I will not, be intimidated or give one inchI have a sense, they are going to test me, and I do hope soThis company needs to deal with a guy like me that is extremely determined to get justice[redacted] * [redacted] ***P.S, By accident, I found out two people my age who need systems, and I have convinced them NOT to use Progressive and to warn all their friends and associated NOT to use this unethical company that is feel is such, based on my practical experienceI am not a greedy person, if I can block sales and get the word out, I will be more than pleased
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Revdex.com Complaint # [redacted] ***I received your paperwork and the reply to you, from Progressie Mobility, and wanted to immediaty comply with your reuqest to respond to it on a timely basis.I carefully read over the reply sent to you, by MrM [redacted] , in response to my complaintI appreciate the courtesy he extended to present his perception of the facts, as he presents in the best interest of Progressive MobilityUnfortunately it is not a true representation of fact.Since I have been involved in acute health care management, and also have been the primary care giver for an ALS patient, and have attended many ALS Association Symposiums I do have an understanding of the medical protocol that MrM [redacted] , presentsUnforunately, his company appears not to adhere to them, I would guess, because of policy dicatated to him by the owners of the company.He states that Progressive Mobility tries to prioritize customers equipment repair needs, predicated upon their assessment of sameThey are not qualified to make assessments, from a medical perspective as to the level of focus a given customer needs in terms of priorizationAs far as I am aware, MrE [redacted] , nor his Technicians, are M.D/s? How can they make a credible medical assessment as to what is in fact the highest priority? I have to agree some patients are very obvious as to their needsBut seeing a man with a cane, does not mean he does not have a real need for the stair lift to be functional for absolute risk containment? He may have balance probelm, medical issues related to memory, etc.You can’t make medical assessments, without being qualified to do soAt this point, I think it is fair, to explain that my complaint is not directed at MrM [redacted] , but at the owners of the company, who give him as chief operations manager, guide lines he must meet in terms of policy to get a good return on investmentBottom line, they expect a certain level of profitUnforuntately, that often means, cost cuts have to be made and often, that is insufficient people to get the job doneIf you have a customer base, for which, Technicans are justified, and only have 2, then, as MrM [redacted] states, you must emphasize priority in a general way, and people are not going to get the quality assurance of back up to their critical need and investment, which is unfair.Senior Citizens, mostly have to sacrifice to buy this critical equipment for their immediate daily needs to surviveDoing without the equipment for days, because Progressive does not have suffient staff, or par levels of spare parts, is not in concert with maintainly a high level of QA medical protocolYou are dealing with people whose lives are at high risk in the equationYou are NOT dealing with spare parts for a car! In our current highly competitive business environment, profit in most companies, is the primary motivation, human lives are secondary and mostly senior citizens are viewed as “soft targets” to be exploited, as most are easily intimidated and will not speak upThat is why, am a senior citizen activist trying to serve them in the public interest, speaking for those who are sfraid to or lack the education that a legal remedy is there in place, if needed.I would like to address several issues.It needs to be pointed out, clearly, that MrM [redacted] knew of the problem and did not make an attempt to come here and see for himself, what the probelm isHad I been in his position, would have taken the time to see, for myself, what are the factors in this problem as fact.With reference to the “sock” issueIn fact, I was not shown a sock, and have no evidence to believe a sock cause the mechanical failureAnd, if in fact it did, what does that say, about a $3,professional system, being disabled by a sock? What then, is the quality of the system?As a point of comparison, if your garage door is going down and it enncounter by sensors, an object, it will immediately stop and reverse and go back upLikewise, why are there not sensors or limit switches, in place to have prevented the probelm, if in fact, a sock was there?Yes, in fact I do use the system to access my basement and garage to get to the car, especially for a medical emergenncyIf the system is not working, I can call 911, but the average response time here, is over a half hourIn fact [redacted] Hospital is a mile away and I can get there in five minutes by my vehicleThat time frame difference can mean survivia! or death.As far as laundry dropping out of a laundry basket No, that is not possibleI have the intelligence and need to fill the high plastic basket half full, to preclude any clothes falling on the track, as my knees are both are in need of a full knee replacemntIf a sock would have fallen on the track, I could not bend physically to get itAs it is, I have to go down the sytem sitting sideways, because of the tight dimensional configuration of the stairs in relationship to the wallsThis is a year old home, not built to current standards, with wide stair ways.When you have severe AO in both knees and in need of knee surgery, you have severe restrictions that in my case make a walker necessaryI can NOT walk steps or even begin to get a sock, off those steps, without having pain off the scale, despite the fact I use a very powerful pain killer to help me until I can get surgery.In terms of my credibilty to refute the Porgerssive Mobility response to you, I have a business and procurement education, I have been a manager in acute health care, and worked under strick quality assurance standards with my companyAlso, I cared for an ALS patient and probably attended or more ALS Association Symposiums, which are hours in length, and you have an opportunity as a care giver, to learn concepts that will help you be a better care giverI could expand further my qualifications and education and practice experienceJust understand, there is nothing that Progressive can tell me, as I have dealt with electric wheel chairs,serviced manual wheel chairs, and my practical experience is far more extensive that you might think.Bottom line, I asked onliy for an extend warranty of ONE yearI do not think, in view of my probelms, that is unreasonableThe company has already and wili continue to absorb a lot of administrative cost, just to deal with you, and the Attorney General Formal ComplaintBased upon my experience, that tends to suggest that Progerssive Mobility has a lot of tight cost parameters that makes micro-management of labor and other cost necesssary to met profit goals at the expense of consumers in need of QA in immediate service.I also what to point out, the Senior Technician, by his admission, has a hearing probelm, that he said, he could not detect any sound because of his probelmSomehow, that was also, not mentioned.If any senior citizens read this, try to find a local dealer, they will have less cost in service calls, and will be physically closer and better able to take care of you, on a more timely basis.When I made the decision to go with Progressive, I did not take the time to do research of them as a company, especially, where they were PHYSICALLY LOCATEDHad I realized, they had to travel minutes just to do a service call, would have sought out a more qualified vendor to give me a higher quality of QA, and backingWhen a Technician is dispatched to come here, he is wasting a time frame of about hours, that otherwise could be used to generate revenue for the company, or what is called, opportunity cost.The fact of this situation is, I have a system, and now, I need to keep it well maintained to survive and be able to do daily activities and get to the car in an emergency sitaution, fastconclude this complaint was NOT directed at MrM [redacted] I have personally talked with the gentleman, and found him to be well educated, and accorded me time in a professional mannerunderstand, he has to meet the company owners expectations, or he will not have a job.I perceive this situation as just a chief operations manager, following ordersAll that I want is a years warranty to make sure my investment has not been in an inferior system that will not be problematic in the long termBut to prove my credibility in this matter, I intend to maintain the unit on an annual basis, as I do with my furnace and all critical systems in the house.Again, if other senior citizens buy these systems, get it from a LOCAL COMPANYTheir travel time turnaround, will be much less, and your service will most likely be goodNo doubt, Progressive can give local customers, good service as they are with their operational area to dispatch Technicians promptly and more important on a cost efficient basis.I would like nothing better, than MrM [redacted] to come to my home and see for himself, the variables in my equationThe two Progressive Technicans that I have met, impress me as highly qualifed and experience, but over worked, by their own admissionWhen you have two hands, you just can not do the work of ten hands.I hope that Progressive will try to compromise with me in good faith and I would under the circumstances, like to turn the page, and revert back to a positive enviromentI hope, if nothing else, this will motivate the owners of Progressive to revisit their policy as to do they have enough peole to serve older people that have placed their money and lives in hte hands of ProgressiveI apolozige for the length of this response, but many concepts had to be openly addressedI havee nothing to hide and can provide to any party, photos to prove my case [redacted] ***
To whom it may concern:Responding to 5/17/letter id: [redacted] I'd like to first address the concerns that Mr [redacted] had of the time frame of repair and the lack of concern for his repair due to his conditionProgressive Mobility and Medical, Inctacks every call and client as a high priority because of the line of business that we are inProgressive Mobility is a Home Medical Equipment business service clients with all levels of disabilityWe always service our client as quickly as humanly possiblePart of our job, and is required with our accreditation, to prioritize repairs when necessaryFor example: a quadriplegic who relies on his power wheelchair for mobility, weight transfer and at time environmental controls must be put ahead of a client that has a scooter problemThe range of clients we see range from client with ALS, MDA and MS to someone who just needs a cane for additional stabilityThis range of clients does, at time, make the logistics of our line of business difficultWe do recognize that sometimes our clients don't like the time frame for repairs because it is an inconvenience and could put them at a higher level of risk, but I ensure you we do the best possible for every clientMr [redacted] purchase a Stair lift with a power folding hinged rail from Progressive Mobility and Medical and the installation took place 10/13/On November the charger was replaced, under warranty by the manufacture, because of a "humming" noiseThe charger was in operating performance but was "humming." November 15, Mr [redacted] called and stated he was having problems getting off the seat and a low pitch "humming" noise coming from the chargerOur technician visited, raised the seat height and could not produce the low voltage "hum." April 27,client called in that the power folding hinged rail was not working, client stated he was contacting the Revdex.comApril 28,our technician removed a sock from the hinged rail that caused the malfunctionPossibly using the stair lift to carry laundry (dumb waiter style), very common usage for a stair liftRepair parts had been ordered immediatelyParts arrive on May 3, three business days laterRepairs completed on May 5, 2017, days after arrival and a total of business days from initial call.Progressive Mobility does hold inventory of the most frequently parts replaced on all of the equipment that we sell and serviceUnfortunately, the actuator that Mr [redacted] needed does not need replace frequently, thus the that part is not in inventoryThe manufacture covered the actuator under warranty, (unusual)And service charge was waiver for the warranty workAlso, the charger was relocated to convenience Mr [redacted] , although low "hum" was not presentThe manufacturer only warranties part not laborFrom time of call to time of repair was a total of business daysI am trulysorry that this did not meet Mr [redacted] expectations, but Progressive Mobility did work in a quick and timely matter to resolve all issuesPlease contact me further for any other information neededYou may also view our Customer Service/Managers notes from the occurrence.Brian M [redacted] President
6/14/17To whom it may concern:Responding to 6/8/letter Id: [redacted] This letter is in response to the follow up letter from 6/8/and the accusations that Mr [redacted] against Progressive mobility and Medical.Progressive Mobility and Medical, Incis an accredited body via HQAA (Healthcare Quality Association on Accreditation.) We are also the Vendor for The ALS association in Pittsburgh, PA, member and certified through RESNA (Rehabilitation Engineering and Assistive Technology Society of North America,) member and Certified through NRRTS (National Registry of Rehabilitation Suppliers,) member and Certified through Accessible Home 9Certified Environmental Access consultantLastly, certified in the state of Pennsylvania as an expert witness in environmental access (ADA.)My goal with this letter is to resolve any issues so that Mr [redacted] and Progressive Mobility can move forward in a positive mannerI am willing to extend a warranty to Mr [redacted] for a 12-month term from date of install, meeting his requestThis warranty will expire 10/13/and will cover the labor on installation problems and manufacturer defectsUser error, maintaince or user neglect will not be covered and be determined by our service technicians.To make some corrections to some of the statements made by Mr [redacted] ,!, Brian M [redacted] , am the President and owner of Progressive Mobility and Medical, IncProgressive Mobility absolutely adheres to the company's policies, procedures and protocolAs for the statement that we are not qualified to make assessment is completely incorrectIn fact, our accrediting body mandates such assessments to ensure that life sustaining clients are served quickly and efficientlyRisk assessment is also mandated by the insurance carriers to ensure the clients are living in a safe environmentHe is correct, we are not" MD's" and do not make clinical, medical assessmentsWe do know our equipment and through the governing bodies of this industry make the assessments that are necessaryNo medical assessments are made!I am not going to address his next accusations of the management and structure of Progressive Mobility and MedicalOur business is a family owned business since and have been installing stair lifts formost of years of businessOur line of business (HME-Home Medical Equipment) is realized that every single client we have are in need of our services for some medical reason and each and every one is important to usWhen a service call is needed we attend to each one of them with the high level of compassion and reach each one as p quickly as possible.To reply to his addressing the issue:I myself was not aware of his issueOur Customer Service Manager-Brian F [redacted] and the Service Manager- Mike C [redacted] was aware of the issueMike was dispatched to diagnose and correct the repair issueAll being resolve at no cost to Mr [redacted] and within weekLastly, to address Mike C***' high frequency hearing loss, Mike to a video of the charger to bring back to play for other to ensure that he was not missing somethingNumerous technicians including myself have listened to the video and to evidence of a humming is present.I appreciate Mr [redacted] wanting to "turn the page, and revert back to a positive environment." This extended one year warranty from time of installation will be meet his request and settle this dispute.Brian M [redacted] President and Owner
To Whom it may concern;ID# [redacted] Customer information [redacted] ***Progressive Mobility and Medical visited Ms [redacted] and measured for a stair lift in her homeMs [redacted] called us back to purchase and give her selection of stair liftUpon installation the Ms [redacted] choose to keep the existing handrail in placeThis option is always discussed with the client at sale presentation and again at time of installationMs [redacted] then called Progressive Mobiltity and Medical wanting more knee room, thus our service manager reevaluated the situation and a quote was give that it would cost $to remove and reinstall the handrail to the opposite side and reinstall the stair liftProgressive Mobility and Medical never heard back Ms***'s decision until the letter was received from the Revdex.comProgressive Mobility and Medical, in the interest of resolving the situation, completed the removal and reinstall of the handrail and the reinstall of the stair lift at no costPlease see the attached photos of the completed workMs [redacted] is seen giving a "thumbs up" showing her approval of the completed workThe $is the typical cost for this request.I don't believe that the Revdex.com is being appropriately utilized in this situationOur business completed the exact request of the clients and afterwards did not want to pay for additional work that she wanted doneThe use of the Revdex.com to receive free work, in my opinion, is a miss use of the services the Revdex.com providesWe completed a fair, exact agreement.Sincerely,Brian M [redacted] , [redacted] ***President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below ***:Thank you for taking the time to speak with me, about my complaint against Progressive Mobility.As I stated to you via phone, I have had problematic issues with the [redacted] that I purchased from Progressive.Progressive did in fact replace the charger unit, that failed and fixed the extended rail that failed, that they alleged was due to a “sock”? Imagine a $3,metal chair lift system, becoming dysfunctional by a sock? And in fact, no such sock has yet turned up?I have been displeased with the functionality of the system, so I decided to get a second vendor to evaluate the system, who, in my personal opinion was of a higher caliber in terms of integrity and competence As I expected, the extended rail was sold to me (more profit), but a straight rail system could have been so configured as to afford me the same functionality Additionally, today, the Technician told me the repair work done by the so called “Senior Technician” of Progressive Mobility, was of either poor or incompetent in nature I was shown, in fact, the internal parts that were loose, that would have in time failed.Shortly, after Eric of Progressive Mobility sold me the system, I emailed him, and he lacked the professional ethics to even return the email I knew, pretty much, I had connected with a company, that in my opinion based on years of dealing with vendors was not a qualified vendor in terms of back up service If you can not get an email returned, how then, can you expect service on a QA basis This proved to be the case, when I had a system failure that took days to get repaired.Fortunately, in my opinion, Progressive Mobility is a company that will not hesitate to exploit senior citizens that are depending on business ethics to help them Unfortunately, to them, we are “soft targets” to be exploited so they can make more profit.Based upon the correspondence that has been received from MrM [redacted] today, that I am aware of, he certainly is a master of diplomacy, but not one of taking into account, the best interests of the older people, who place their trust in his company I hope my complaint will serve to warn other senior citizens to be aware of Progressive Mobility There are other companies that supply chair lifts Below in the email is a photo of what I am talking about that failed The extended rail going past the door, is what failed Notice the broken rod Look at the metal structure of the system This is what is supposed to have been broken by a sock?I hope, this can replace a letter, but if you need a letter, I can do that as well I just wanted you to see, what we are talking about[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.***:Good Morning, by the time you receive this.To save a lot of time, I have enclosed a copy of a letter that I am ending at the same time to the Bureau of Consumer Protection.At this writing, I have been advised that Progressive is offering me a new contractThis time with a deviation for the existing one year contract, I have, that clearly states all parts and labor are covered for one yearI have enclosed documents to prove thatThe new offer contract, excludes any human error or misuse of the equipment, as DETERMINED BY PROGRESSIVE.I think, this is further explicit evidence, that the company is insensitive to me, and other senior citizens, that it deals withI can only assume, they feel we are all “soft targets” that are easy to exploit and are easily intimidated?SecondI found out, that the amount of damages, or over payment to Progressive, because of being sold, a system in total, that I did not need, is approximately$and I call that deceptive fraud.Look at the copy of the contract, It shows the chair lift system that I was originally going to get for $2,installed, it also shows, a comparison for a used systemBut it also shows, what the salesman, Eric told me on second thought, was what I absolutely neededI am not an expert on these systemsI took him at his word, and paid $900, to much, as identified by a second vendor who is a qualified *** Dealer in PittsburghI do know, the system is a quality one, and is backed by a manufacturing warranty of years on parts, and years on the main componentsBut under that warranty, I have to pay labor cost.The warranty provided by Progressive covers the LABOR for the first calendar year from the date of installationNow, they want to amend even that warranty and if a problem develops, potentially NOT cover it because of what THEYI am pursuing this aggressively, not only for my interest, but for other senior citizens which I believe this unethical company, is engaging in fraud in their marketing practices, I must point out, this is my opinion, as it is only based on deductive reasoning, and I have no proof, this has happens to othersBut there is an old saying, where there is smoke, there is fire.I think it is a very obvious issue, that MrM [redacted] , is fighting me aggressively, because, he does not want negatively, as an open issue with you, or the Bureau of Consumer ProtectionThat is not good PR and will service to potentially cause others to avoid this company, which is my hope and prayerMot senior citizens, do not have my legal background or overall corporate experience, and I have had previous interaction with two unethical contractors, that I had to take legal remedy with, I am a senior citizen advocate, and will note tolerate this type of treatment or, intimidationI am prepared to take any action, that may be deemed necessary as a result of this process., If I can save one or more others in my age group from exploitation, then I will have accomplished something.Be advised, legally, Progressive is not about to submit to the remedy that have suggested, as if the AG would determine that in fact, I was defrauded, that would speak to the truth of what the facts are, and I would make certain, that information is transmitted to every Agency that governs themIf I were in their position, I certainly would not agree to the conceptThey just have too much credibility and PR to lose in the processThey need to clearly, understand, I have no intention in going away and dropping this caseIf this takes two years, then, it takes two yearsI have the time, but if you divide MrM [redacted] salary as President into hours, I think, he would find that the administrative and opportunity cost far exceeds the amount of my damagesBut at stake, is the truth about what his company is all about, deceptive market and the exploitation of senior citizensMost of which are afraid to stand up, and take actionTherefore, I have to be aggressive and be their advocate, as well as mine, I think of what happened to the year old woman who was victimized in one of your complaints, she did nothingThis is as much about her, as it is about me.Once I have my Litigator friend, help me configure a statement of fact, then I will send it out to the various agenciesI have to make certain, legally it does not expose me to liability, so it is essentially that it is within legal protocol.As I have said, before, I do not expect this complaint to get resolved.Progressive has too much to loseI hope you will consider this complaint ascredit scores are ali around or over 800, attesting to my financial responsibility, as weil.When Eric the saies person of Progressive, asked me for a down payment, I suggested $which he had immediatelyWhen the system was installed, he was paid promptly by checkI have the resources to pay off what I need, as I have close to zero debt and a home that was paid off years ago.I maintain a close and wonderful relationship with all of the vendors for whatever service I needBecause of my disability, I have to get outside work done for me.I am so appreciative of the man who does it for me, that I give him $for Christmas, for gifts for his kidsI have cancelled checks to prove thatI am not looking to put on wings, but am stating fact.It is somewhat frustrating to me, to see the level of intimidation and exploitations that people my age are subject toYou would not believe the arrogance of the two contractors that I had to legally addressOne of which, I was able to take outThe other, I have ever reason sustained major fines and perhaps is not longer in business as weil? In any event, I took the arrogance right off their face, and fully intend to prove to Progressive, I am in is situation and I will not, be intimidated or give one inchI have a sense, they are going to test me, and I do hope soThis company needs to deal with a guy like me that is extremely determined to get justice[redacted] * [redacted] ***P.S, By accident, I found out two people my age who need systems, and I have convinced them NOT to use Progressive and to warn all their friends and associated NOT to use this unethical company that is feel is such, based on my practical experienceI am not a greedy person, if I can block sales and get the word out, I will be more than pleased
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Revdex.com Complaint # [redacted] ***I received your paperwork and the reply to you, from Progressie Mobility, and wanted to immediaty comply with your reuqest to respond to it on a timely basis.I carefully read over the reply sent to you, by MrM [redacted] , in response to my complaintI appreciate the courtesy he extended to present his perception of the facts, as he presents in the best interest of Progressive MobilityUnfortunately it is not a true representation of fact.Since I have been involved in acute health care management, and also have been the primary care giver for an ALS patient, and have attended many ALS Association Symposiums I do have an understanding of the medical protocol that MrM [redacted] , presentsUnforunately, his company appears not to adhere to them, I would guess, because of policy dicatated to him by the owners of the company.He states that Progressive Mobility tries to prioritize customers equipment repair needs, predicated upon their assessment of sameThey are not qualified to make assessments, from a medical perspective as to the level of focus a given customer needs in terms of priorizationAs far as I am aware, MrE [redacted] , nor his Technicians, are M.D/s? How can they make a credible medical assessment as to what is in fact the highest priority? I have to agree some patients are very obvious as to their needsBut seeing a man with a cane, does not mean he does not have a real need for the stair lift to be functional for absolute risk containment? He may have balance probelm, medical issues related to memory, etc.You can’t make medical assessments, without being qualified to do soAt this point, I think it is fair, to explain that my complaint is not directed at MrM [redacted] , but at the owners of the company, who give him as chief operations manager, guide lines he must meet in terms of policy to get a good return on investmentBottom line, they expect a certain level of profitUnforuntately, that often means, cost cuts have to be made and often, that is insufficient people to get the job doneIf you have a customer base, for which, Technicans are justified, and only have 2, then, as MrM [redacted] states, you must emphasize priority in a general way, and people are not going to get the quality assurance of back up to their critical need and investment, which is unfair.Senior Citizens, mostly have to sacrifice to buy this critical equipment for their immediate daily needs to surviveDoing without the equipment for days, because Progressive does not have suffient staff, or par levels of spare parts, is not in concert with maintainly a high level of QA medical protocolYou are dealing with people whose lives are at high risk in the equationYou are NOT dealing with spare parts for a car! In our current highly competitive business environment, profit in most companies, is the primary motivation, human lives are secondary and mostly senior citizens are viewed as “soft targets” to be exploited, as most are easily intimidated and will not speak upThat is why, am a senior citizen activist trying to serve them in the public interest, speaking for those who are sfraid to or lack the education that a legal remedy is there in place, if needed.I would like to address several issues.It needs to be pointed out, clearly, that MrM [redacted] knew of the problem and did not make an attempt to come here and see for himself, what the probelm isHad I been in his position, would have taken the time to see, for myself, what are the factors in this problem as fact.With reference to the “sock” issueIn fact, I was not shown a sock, and have no evidence to believe a sock cause the mechanical failureAnd, if in fact it did, what does that say, about a $3,professional system, being disabled by a sock? What then, is the quality of the system?As a point of comparison, if your garage door is going down and it enncounter by sensors, an object, it will immediately stop and reverse and go back upLikewise, why are there not sensors or limit switches, in place to have prevented the probelm, if in fact, a sock was there?Yes, in fact I do use the system to access my basement and garage to get to the car, especially for a medical emergenncyIf the system is not working, I can call 911, but the average response time here, is over a half hourIn fact [redacted] Hospital is a mile away and I can get there in five minutes by my vehicleThat time frame difference can mean survivia! or death.As far as laundry dropping out of a laundry basket No, that is not possibleI have the intelligence and need to fill the high plastic basket half full, to preclude any clothes falling on the track, as my knees are both are in need of a full knee replacemntIf a sock would have fallen on the track, I could not bend physically to get itAs it is, I have to go down the sytem sitting sideways, because of the tight dimensional configuration of the stairs in relationship to the wallsThis is a year old home, not built to current standards, with wide stair ways.When you have severe AO in both knees and in need of knee surgery, you have severe restrictions that in my case make a walker necessaryI can NOT walk steps or even begin to get a sock, off those steps, without having pain off the scale, despite the fact I use a very powerful pain killer to help me until I can get surgery.In terms of my credibilty to refute the Porgerssive Mobility response to you, I have a business and procurement education, I have been a manager in acute health care, and worked under strick quality assurance standards with my companyAlso, I cared for an ALS patient and probably attended or more ALS Association Symposiums, which are hours in length, and you have an opportunity as a care giver, to learn concepts that will help you be a better care giverI could expand further my qualifications and education and practice experienceJust understand, there is nothing that Progressive can tell me, as I have dealt with electric wheel chairs,serviced manual wheel chairs, and my practical experience is far more extensive that you might think.Bottom line, I asked onliy for an extend warranty of ONE yearI do not think, in view of my probelms, that is unreasonableThe company has already and wili continue to absorb a lot of administrative cost, just to deal with you, and the Attorney General Formal ComplaintBased upon my experience, that tends to suggest that Progerssive Mobility has a lot of tight cost parameters that makes micro-management of labor and other cost necesssary to met profit goals at the expense of consumers in need of QA in immediate service.I also what to point out, the Senior Technician, by his admission, has a hearing probelm, that he said, he could not detect any sound because of his probelmSomehow, that was also, not mentioned.If any senior citizens read this, try to find a local dealer, they will have less cost in service calls, and will be physically closer and better able to take care of you, on a more timely basis.When I made the decision to go with Progressive, I did not take the time to do research of them as a company, especially, where they were PHYSICALLY LOCATEDHad I realized, they had to travel minutes just to do a service call, would have sought out a more qualified vendor to give me a higher quality of QA, and backingWhen a Technician is dispatched to come here, he is wasting a time frame of about hours, that otherwise could be used to generate revenue for the company, or what is called, opportunity cost.The fact of this situation is, I have a system, and now, I need to keep it well maintained to survive and be able to do daily activities and get to the car in an emergency sitaution, fastconclude this complaint was NOT directed at MrM [redacted] I have personally talked with the gentleman, and found him to be well educated, and accorded me time in a professional mannerunderstand, he has to meet the company owners expectations, or he will not have a job.I perceive this situation as just a chief operations manager, following ordersAll that I want is a years warranty to make sure my investment has not been in an inferior system that will not be problematic in the long termBut to prove my credibility in this matter, I intend to maintain the unit on an annual basis, as I do with my furnace and all critical systems in the house.Again, if other senior citizens buy these systems, get it from a LOCAL COMPANYTheir travel time turnaround, will be much less, and your service will most likely be goodNo doubt, Progressive can give local customers, good service as they are with their operational area to dispatch Technicians promptly and more important on a cost efficient basis.I would like nothing better, than MrM [redacted] to come to my home and see for himself, the variables in my equationThe two Progressive Technicans that I have met, impress me as highly qualifed and experience, but over worked, by their own admissionWhen you have two hands, you just can not do the work of ten hands.I hope that Progressive will try to compromise with me in good faith and I would under the circumstances, like to turn the page, and revert back to a positive enviromentI hope, if nothing else, this will motivate the owners of Progressive to revisit their policy as to do they have enough peole to serve older people that have placed their money and lives in hte hands of ProgressiveI apolozige for the length of this response, but many concepts had to be openly addressedI havee nothing to hide and can provide to any party, photos to prove my case [redacted] ***