Proguard Pest Control

We do apply Delta Dust Powder to the window sills and we are happy to come back and treat those areasIt is very possible that the technician that came out may have ran out of the product on his truck not quite sureAll of the issues you mentioned have an easy solution, we send someone back outWe do any areas that you feel were neglected and we do this at no chargeMy original offer still stands and I feel that we try to work with our customers as much as possibleWe are willing to come back for free and remedy the issueThe amount owed to ProGuard will be reduced from $to $75We will also let you out of the contractI think the offer is fair and we are willing to work with the customer at the same time we are not being abused by the customer and we are not being taken advantage ofWe hope that the customer will agree to these termsThis is our final proposalThanks

Thank you for the update on the Revdex.com accountI am the owner and I am just becoming aware of this***, the office manager has dealt with some of the communication with the Revdex.comI am going to review our account and see if there are any other unresolved matters and I will include separate email responses to eachI apologize for the delay on this information In response to the complaint received, Mr [redacted] received huge discount in exchange for a commitmentWe normally charge 150-for the 1st service.We performed the initial service for only $in exchange for a month commitment to our service, a total of servicesWe only offer the $initial service to those who are willing to sign up for the year because we lose money at that amountOur goal is to provide great service and over the course of a year maintain the property I can understand that Mr [redacted] may not have been satisfiedWe try to do everything we can to meet and exceed customer expectationsTo ensure that there is a clear understanding about the month commitment, we have our customers confirm with separate individuals that they understand its for a year and we also have them sign in different locations on the contract, where it specifically states that this is for a period of monthsWe have the signatures from the customer agreeing to the months I do not believe our technician was making any sort of reference to snorting cocaine when he said that it is best not to breathe in or sniff, inhale the chemicals Our service guarantee is one that ensures the customers satisfactionWe will continue to come back for free until the customer is satisfiedMr [redacted] has the ability to call us any time for a free serviceAll of our customers have unlimited free call backs as part of our service guarantee I apologize that Mr [redacted] was not happy with the initial service and I want to extend to him the opportunity to call us back at his convenience to retreat at no chargeIf he would like us to call him and set this up we can accommodateIf Mr [redacted] is set on canceling his service, he has the right to do thatHe forfeits the discount given on the initial service but he can cancelEven if Mr [redacted] does cancel, we will still send someone out to redo the service at no chargeWe will also settle the amount forfeited and instead of $140, Mr [redacted] can pay us $so that all Mr [redacted] is paying for is regular service at $that is normally priced at $and we will have done two services and let him out of his contract and settled with him at a lower amountWe want to always work with our customers Regards, [redacted] *

Offer is denied

I am rejecting this response because: again I was being sold a differwnt productNo, the technician was npt oit of the powder chemicalOtherwise, he would have said soThe technician's response was simply "no" when askedI have a collection company harrassing on trying to collectI have no intention to accept the offerAll I can do atthis point is go online and put my review aboit the company based on my experience