Project Reboot

*** *** did purchase a laptop computer from us on 6/29/for $along with an accessory item for an additional $5.When she called us last week she began her conversation by screaming at us because we didn't call her back from the message she leftShe then demanded that we immediately exchange
the laptop she purchased because, in her words "it didn't work"I explained to her that we have a day warranty policy and that she should bring the laptop in to let us determine whether it was a warranty issue or something elseIf it was a warranty issue during the warranty period we would replace the defective unit without cost to the clientIf it "doesn't work" for another reason (e.g, evidence of misuse, client doesn't know how it works, etc.) our practice is that we document the issue and discuss alternatives with the client.What *** *** does not know is that we apply the software licensing to our laptop computers just before we sell themWhat that means is that, just an hour or so before she purchased her laptop, we KNOW that laptop was in working orderWhat we do not know is what, if anything, has been done to the laptop while in *** ***'s possessionThere is a possibility that something did go wrong ( we've sold over of that same laptop and only ever had to replace under warranty in the past year) but it is far more likely there is another issue complicating her use of the laptopWe advised *** *** that the decision to replace the laptop under warranty is our decision alone based on what we discover when we examine the returned machine.When *** *** finally understood that we were not going to acquiesce to her demands without examining the laptop, she demanded to bring in the laptop immediatelyWe explained that we were not open but that she was welcome to bring the laptop in the next day when we were open.Her next question was "will I have to stand in line" to which we responded that, having been here before, she already knows that we work on a strict first-come, first-served basis and that, depending on when she arrived, she might have to stand in lineApparently that was the proverbial last straw for *** *** who then demanded her money back, accused us of being thieves and threatened to complain to anyone who would listen.Unless and until someone brings that laptop in for our determination, the situation remains the same, we will not replace it under warrantyHer purchase was dated June 29, and her day warranty runs until September 27, If *** *** would like us to consider a warranty replacement, she will need to bring the laptop in before the warranty expiresIf the machine is found to be defective it will be replaced otherwise we will document the problem and advise *** *** of her options.Sincerely, Dennis *C***PresidentCapital PC User Group, Inc. Project Reboot

I paid $for a computer on Wed., 6/29/and the computer does not work The Mgr, Dennis is refusing to exchange this non-working computer for one that works and is refusing to give me a refund They only take cash and have no signs .posted saying no refunds, nor did they tell me or anyone else while I was there that they do NOT give refunds This is against the law and the Mgr thinks that it is funny and laughed in my face over the phone He was a total jerk If this is a volunteer program then he must do it for his ego and the power he feels he has to do what he wants and not what is the right thing to do He should be FIRED!!!

*** *** did purchase a laptop computer from us on 6/29/for $along with an accessory item for an additional $5.When she called us last week she began her conversation by screaming at us because we didn't call her back from the message she leftShe then demanded that we immediately exchange
the laptop she purchased because, in her words "it didn't work"I explained to her that we have a day warranty policy and that she should bring the laptop in to let us determine whether it was a warranty issue or something elseIf it was a warranty issue during the warranty period we would replace the defective unit without cost to the clientIf it "doesn't work" for another reason (e.g, evidence of misuse, client doesn't know how it works, etc.) our practice is that we document the issue and discuss alternatives with the client.What *** *** does not know is that we apply the software licensing to our laptop computers just before we sell themWhat that means is that, just an hour or so before she purchased her laptop, we KNOW that laptop was in working orderWhat we do not know is what, if anything, has been done to the laptop while in *** ***'s possessionThere is a possibility that something did go wrong ( we've sold over of that same laptop and only ever had to replace under warranty in the past year) but it is far more likely there is another issue complicating her use of the laptopWe advised *** *** that the decision to replace the laptop under warranty is our decision alone based on what we discover when we examine the returned machine.When *** *** finally understood that we were not going to acquiesce to her demands without examining the laptop, she demanded to bring in the laptop immediatelyWe explained that we were not open but that she was welcome to bring the laptop in the next day when we were open.Her next question was "will I have to stand in line" to which we responded that, having been here before, she already knows that we work on a strict first-come, first-served basis and that, depending on when she arrived, she might have to stand in lineApparently that was the proverbial last straw for *** *** who then demanded her money back, accused us of being thieves and threatened to complain to anyone who would listen.Unless and until someone brings that laptop in for our determination, the situation remains the same, we will not replace it under warrantyHer purchase was dated June 29, and her day warranty runs until September 27, If *** *** would like us to consider a warranty replacement, she will need to bring the laptop in before the warranty expiresIf the machine is found to be defective it will be replaced otherwise we will document the problem and advise *** *** of her options.Sincerely, Dennis *C***PresidentCapital PC User Group, Inc. Project Reboot