Projector TV Bulbs

Review: HORRIBLE COMPANY! bought a replacement lamp for our JVC projection tv..the lamp exploded! Didn't even last 3 MONTHS! Paid $75.00 and I've emailed them trying to send it back but they keep jerking me around! NEVER BUY FROM THEM...CRAPPY CUSTOMER SERVICE! AND THEY ARE MORE EXPENSIVE THEN OTHER WEBSITES! WISH I NEVER BOUGHT FROM THEM!Desired Settlement: Refund

Review: We purchased the incorrect bulb for our TV. All we want to do is return the bulb and get the correct one. We have no tv use because of this. We followed the process to submit our order number and contact information and they were supposed to send us an RMA within 24 hours per their website. Its been three days and no RMA nor contact from them with this simple information. It may seem like a short wait time but we have no TV and do not want to order the correct bulb until we can get the RMA and get the wrong one returned since it was so expensive.Desired Settlement: Send us information to get this bulb returned timely. We have no TV right now and its not right! Do you job and send us the information we need.

Consumer

Response:

At this time, I have been contacted directly by Projector TV Bulbs regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I have emailed the company several times. They emailed me on January [redacted], noting they were closed a few days and he would route our issue to the returns department and expedite our request. The [redacted] name is [redacted]. I emailed him again Monday January [redacted] as they have still not refunded my fiancee money back to him. I am not sure if I need to contact the attorney general to get our money back. This is not right. We paid 64.00 plus 5.00 shipping. They received the bulb back from us on 12/** so I know they got it back per the tracking number and contact with them. Please help get our money back.

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Sincerely,