ProjectorTeam

[redacted] ordered a projector screen and mount, I have ordered it from the factories and have not received tracking yet or I would send it to him I shipped this to him without even being paid His credit card did not go through, I can't believe he filed a complaintOnce I have tracking he will receive it It should all be delivered this coming week and on Monday I will get the tracking info he needs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I order a projector, projectors screen, and a projector mount and there was nothing said about the projector that he was to suppose to had shipped Monday I have asked to send me tracking information which he has failed to doI am asking about the projector the total for all three was dollars that I have sent to the projector team and had no response yet from them due to the projectorI needed to know about the projector, the projector screen, and the mountThank you!

[redacted] in my return policy and verbal I will refund the customer in full if they have less than hours on the unit As you can see he used it for hours in his letter I can’t even sell this with hours on it Also restocking is 20% based on how he used it 99% of companies in our industry won’t even take a return when it is used with this many hours How am I supposed to know if he got it for a meeting used it and then decided to send it back and wants a full credit I have sold over clients and have had only returns and none with hours making it a USED machine I did send money back based on my companies return policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I still have not gotten what I paid for I was to get a projector, projector screen, and mount and I called [redacted] and the package that was sent is not what I have order for you can call [redacted] your self and see and the check was dollars was for the projector and the projector team has not said anything this whole time about the main thing the "projector" and am I going to have to get a lawyer to handle this? dollars is a lot of money to just give away I mean this is bad! All I want is what I have paid for and the projector team keeps saying they have not gotten paid yet when they have gotten paid "in full" I owe them nothingthey keep saying they have an A+ rating and this is why I thought they would be a really good company to work with all I need to know is where is what I paid for? PROJECTOR?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI really don't expect anything more from Mr [redacted] as he is dishonest First of all the credit was 20% which he arbitrarily without notice deducted, more importantly this wasn't a simple return it was a return due to a misrepresentation by Mr [redacted] I did put hrs on the machine because he said to use it until he shipped the proper unit out which he conveniently did not doI only received the partial refund after many complaints I have copied our emails below, as you can see projector Team never responded as promisedHe likes to say the "buck stops with him" which based upon his action simply means he will not honor is commitment His service was non existent as soon as there is an issueBelow is the first of many emails (rest follow) I had sent to mr [redacted] on 4/1/but he did not even have the courtesy of responding Received your check and the last emailThe 20% restocking fee is not acceptable and this is the first you have mentioned it Let me be clearI asked for a model that is wirelessI was very explicate and you highly recommended the model you sent me because of its ease to connect wireless as having a built in dongle (which it did not)It wasn’t the wrong model you simply recommended a model that had no wireless ability When I called you said you would immediately send out a new machine that had wireless and to use the old one until the new one was receivedHence the hours you saw on the machine were specifically authorized by you After not receiving anything from you , and complaining , you finally sent me a tag to return the machineI immediately sent it out Again you never brought up a restocking fee Bottom line restocking fee is not acceptableThis is 100% your fault because you gave me bad information Please advise how you intent to proceed This has been a major pain ! **- not sure why this is such a big deal you misrepresented what the machine would do- in the meantime I am reporting your company to those appropriate agencies and review sites on the internet- I simply want a refund and “tag” as you call it- From: [redacted] Sent: Monday, March 17, 7:PMTo: ' [redacted] 'Subject: RE: wrong projector Still nothing???? From: [redacted] [ [redacted] ] Sent: Sunday, March 16, 10:AMTo: [redacted] Subject: RE: wrong projector I will resend it and call you tomorrow to make sure you received it From: [redacted] [ [redacted] ] Sent: Sunday, March 16, 7:AMTo: [redacted] Subject: RE: wrong projector [redacted] – as of yet there has been no tag receivedor credit issuedDo you have an update? From: [redacted] [ [redacted] ] Sent: Thursday, March 06, 10:AMTo: [redacted] Subject: RE: wrong projector No sir I am just issuing the call tag Credit has been issued and will show up in your bank statement in to hours From: [redacted] [ [redacted] ] Sent: Thursday, March 6, 7:AMTo: [redacted] Subject: RE: wrong projector I’m confused are you sending out a new projector? I didn’t appreciate that your email said you were issuing a credit- based upon that I already ordered a replacementIf this is something you want to do let me know now (before it’s sent)and give me price and model information From: [redacted] [ [redacted] ] Sent: Thursday, March 06, 10:AMTo: [redacted] Subject: RE: wrong projector The new projector came in stock yesterday I will send the call tag today just print it and give it to UPS From: [redacted] [ [redacted] ] Sent: Thursday, March 6, 7:AMTo: [redacted] Subject: RE: wrong projector [redacted] please provide status of the “call tag” From: [redacted] [ [redacted] ] Sent: Saturday, March 01, 12:PMTo: [redacted] Subject: RE: wrong projector [redacted] first of all I will always say the buck stops with me I arrived home this morning I was rushed to the hospital Wednesday night My body went into Kidney failure as a result of a new medication I was taking for blood pressure It took days to get me right again I will check on this Monday In the meantime I am issuing a call tag for the other unit and will send it to you on Monday Once I see it has been picked up I will issue a credit to you Again sorry From: [redacted] [ [redacted] ] Sent: Saturday, March 01, 5:AMTo: [redacted] Subject: wrong projector It distresses me that you have left me no alternative but to write thisDespite my repeated requests and phone calls I have not received a response as to when the correct LCD wireless projector is going to be deliveredAs you recall my specific requirement was that the project be wirelessYou assuredme that the projector was the only one on the market with a built in wireless connection that would make it easy for people to useThat is why I purchased it for day delivery as I had a meeting I ne [redacted] it on 2/24/ Despite those assurances when I received the projector on 2/24/ it was not the correct unit in that there was NO wireless capability After repeat [redacted] emails that were not respond [redacted] to you told me over the phone that the incorrect unit was sent and that they would be overnighting a new unit and I was free to use the incorrect unit in the meantimeTo date 3/1/there is no unit nor have you return [redacted] my emails or calls requesting information as to where the unit is Unless this matter is rectified by Monday 3/3/I will notify my credit card company that the charge is invalid as well as “the buyer zone” and other internet sites of your actions I have to say I’m very disappointed as I only agreed to purchase from you because of your promised quick service not only in delivering the unit but in your words “for the life of the unit” Please govern yourself accordingly! At this point I prefer all communications to be in writing [redacted] Direct number [redacted] Esq MGC Roofing & Construction Regards, [redacted]

Projectors are warrantied for a full years. I am only the company who sells the
equipment I do not service or replace. I did get them a new lamp when theirs went out. I also sent them the Hitachi Service # which is HITACHI. They can still get the unit fixed or replaced. Hitachi is the Manufacturer and they have until September of to get a new unit sent to them. Hitachi will not allow me to send them any equipment they need to get a Case # established and only the end user can get that not ProjectorTeam

*** here is his Fed Ex Tracking number. I have no control over the company getting this to me and as of yet I have not received payment via the check he said was sent

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have yet to receive the check We want to make sure that the check arrives with the full amount and clears when cashed before this is considered resolved
Regards,
*** ***

Sent customer a return label paid for by me. He returned the projector and I credited him the amount less 15% restocking charge. Projectors returned in original packaging and also with less than hour
on the lamp get a full refundHe had and a half hours on the lamp on the counter

I was writing this letter to say projector team has sent everything, and why I write a complaint was I did not know they were out of California and it takes longer to receive packages from there to ***The number of the complaint is I believe CID *** my name is *** *** from *** *** and if I could I would like to cancel the complaint if I could because I made a mistake and I should have waited as the company told me if you need more information please feel free to call me at *** *** or e-mail me at *** thank you for your time

The screen did not ship because the MFG told us they can't drop ship there with out a sales tax certificate.  I have refunded the end user with the full amount of the dispute with Check # 1785 mailed on 8/29/2017

[redacted] ordered a projector screen and mount,  I have ordered it from the factories and have not received tracking yet or I would send it to him.  I shipped this to him without even being paid.  His credit card did not go through,  I can't believe he filed a complaint. Once I...

have tracking he will receive it.  It should all be delivered this coming week and on Monday I will get the tracking info he needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I order a projector, projectors screen, and a projector mount and there was nothing said about the projector that he was to suppose to had shipped Monday I have asked to send me tracking information which he has  failed to do. I am asking about the projector the total for all three was 612.00 dollars that I have sent to the projector team and had no response yet from them due to the projector. I needed to know about the projector, the projector screen, and the mount. Thank you!

[redacted] in my return policy and verbal I will refund the customer in full if they have less than 2 hours on the unit.  As you can see he used it for 14 hours in his letter.  I can’t even sell this with 14 hours on it.  Also restocking is 20% based on how he used it.  99% of companies in our industry won’t even take a return when it is used with this many hours.  How am I supposed to know if he got it for a meeting used it and then decided to send it back and wants a full credit.  I have sold over 5000 clients and have had only 4 returns and none with 14 hours making it a USED machine.  I did send money back based on my companies return policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I still have not gotten what I paid for I was to get a projector, projector screen, and mount and I called [redacted] and the package that was sent is not what I have order for you can call [redacted] your self and see and the check was 612.00 dollars 414.00 was for the projector and the projector team has not said anything this whole time about the main thing the "projector" and am I going to have to get a lawyer to handle this? 612.00 dollars is a lot of money to just give away I mean this is bad! All I want is what I have paid for and the projector team keeps saying they have not gotten paid yet when they have gotten paid "in full" I owe them nothing. they keep saying they have an A+ rating and this is why I thought they would be a really good company to work with all I need to know is where is what I paid for? PROJECTOR?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I really don't expect anything more from Mr [redacted] as he is dishonest . First of all the credit was 20% which he  arbitrarily without notice deducted, more importantly this wasn't a simple return it was a return due to a  misrepresentation by Mr [redacted].  I did put 14 hrs on the machine because he said to use it until he shipped the proper unit out which he conveniently did not do. I only received the partial refund after many complaints.
I have copied our  emails below, as you can see projector Team never responded as promised. He likes to say the "buck stops with him" which based upon his action simply means he will not honor is commitment.  His service was non existent as soon as there is an issue. Below is the first of many emails (rest follow) I had sent to mr [redacted] on 4/1/14 but he did not even have the courtesy of responding.
Received your check and the last email. The 20% restocking
fee is not acceptable and this is the first you have mentioned it.
Let me be clear. I asked for a model that is wireless. I was
very explicate and you highly recommended the model you sent me because of its
ease to connect wireless as having a built in dongle (which it did not). It
wasn’t the wrong model you simply recommended a model that had no wireless ability.
When  I called you said you would immediately
 send out a new machine that had wireless and to use the old one until the
new one was received. Hence the hours you saw on the machine were specifically
authorized by you.
After not receiving anything from you , and complaining ,
you finally sent me a tag to return the machine. I immediately sent it out.
Again you never brought up a restocking fee.
Bottom line restocking fee is not acceptable. This is 100%
your fault because you gave me bad information.
Please advise how you intent to proceed This has been a
major pain !
**- not sure why this is such a
big deal you misrepresented what the machine would do- in the meantime I am
reporting your company to  those appropriate agencies and review sites on
the internet-
I simply want a refund and 
“tag” as you call it-
From: [redacted] Sent: Monday, March 17, 2014 7:59 PMTo: '[redacted]'Subject: RE: wrong projector
Still nothing????
From: [redacted] [[redacted]]
Sent: Sunday, March 16, 2014 10:53 AMTo: [redacted]Subject: RE: wrong projector
I will resend it and call you
tomorrow to make sure you received it
From: [redacted] [[redacted]] Sent: Sunday, March 16, 2014 7:13 AMTo: [redacted]Subject: RE: wrong projector
** – as of yet there has been no
tag receivedor credit issued. Do you have an update?
From: [redacted] [[redacted]]
Sent: Thursday, March 06, 2014 10:42 AMTo: [redacted]Subject: RE: wrong projector
No sir I am just issuing the
call tag.  Credit has been issued and will show up in your bank statement
in 24 to 48 hours.
From: [redacted] [[redacted]] Sent: Thursday, March 6, 2014 7:39 AMTo: [redacted]Subject: RE: wrong projector
I’m confused are you sending out
a new projector? I didn’t appreciate that your email said you were issuing a
credit- based upon that I already ordered a replacement. If this is something
you want to do let me know now (before it’s sent)and give me price and model
information.
From: [redacted] [[redacted]]
Sent: Thursday, March 06, 2014 10:34 AMTo: [redacted]Subject: RE: wrong projector
The new projector came in stock
yesterday.  I will send the call tag today just print it and give it to
UPS
From: [redacted] [[redacted]] Sent: Thursday, March 6, 2014 7:31 AMTo: [redacted]Subject: RE: wrong projector
** please provide status of the
“call tag”
From: [redacted] [[redacted]]
Sent: Saturday, March 01, 2014 12:21 PMTo: [redacted]Subject: RE: wrong projector
[redacted] first of all I will
always say the buck stops with me.  I arrived home this morning.  I
was rushed to the hospital Wednesday night.  My body went into Kidney
failure as a result of a new medication I was taking for blood pressure. 
It took 2 days to get me right again.  I will check on this Monday . 
In the meantime I am issuing a call tag for the other unit and will send it to
you on Monday.  Once I see it has been picked up I will issue a credit to
you.
Again sorry.
From: [redacted] [[redacted]] Sent: Saturday, March 01, 2014 5:12 AMTo: [redacted]Subject: wrong projector
It distresses me that you have left me no alternative but to
write this. Despite  my repeated requests and phone calls I have not
received a response as to when the correct LCD wireless projector is
 going to be delivered. As you recall my specific requirement was that the
project be wireless. You assuredme that the projector was the only one on the
market with a built in wireless connection that would make it easy for people
to use. That is why I purchased it for 2 day delivery as I had a meeting I ne[redacted]
it on 2/24/14.
Despite those assurances   when I received the
projector on 2/24/14  it was not the correct unit in that there was NO
wireless capability.  After repeat** emails that were not respond** to you
told me over the phone that the incorrect unit was sent and that they would be
overnighting a new unit and I was free to use the incorrect unit in the
meantime. To date 3/1/14 there is no unit nor have you return** my emails or
calls requesting information as to where the unit is.
Unless this matter is rectified by Monday 3/3/14 I will
notify my credit card company that the charge is invalid as well as “the buyer
zone” and other internet sites  of your actions . I have to say I’m very
disappointed as I only agreed to purchase from you because of your promised quick service not only in delivering the unit but in your words “for the life
of the unit”.
Please govern yourself accordingly! At this point I prefer
all  communications to be in writing.
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
Direct number [redacted]
[redacted] Esq
MGC Roofing & Construction
Regards,
[redacted]

Bad Experience with ProjectorTeam Inc. of Huntington Beach, California

In September our Massachusetts church ordered and paid for a digital projector and case from ProjectorTeam Inc. of Huntington Beach, California. After several contacts and reminders, the projector finally arrived about three weeks later. There was no further word on the case.

After a number of subsequent reminders, the dealer finally responded on December 11 that he was in possession of the case [he had to order it] and that he would call us by telephone in a few days and send it to us. In fact, that was the last we heard from this dealer. Despite subsequent attempts to contact him, as of this date [January 26, 2018] four months [!] after that case was purchased, we still have NOT received that projector case that our church paid for in September, nor have we heard from that dealer or received a refund.

At this point, no more excuses from this dealership will resolve this issue.

Making a purchase from ProjectorTeam Inc. was an aggravating experience. Such unprofessional behavior and our church has been taken advantage of. It is sad to think that this dealership appears to focus on making sales to religious institutions.

Review: I ordered a projector for my church and never did received it I have called projector team many times they have not given me a tracking number or any thing but promises that have not been met the projector team has told me they sent it [redacted] and I still have not gotten any thing.Desired Settlement: I would like to receive what I have paid for!

Business

Response:

[redacted] ordered a projector screen and mount, I have ordered it from the factories and have not received tracking yet or I would send it to him. I shipped this to him without even being paid. His credit card did not go through, I can't believe he filed a complaint. Once I have tracking he will receive it. It should all be delivered this coming week and on Monday I will get the tracking info he needs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I order a projector, projectors screen, and a projector mount and there was nothing said about the projector that he was to suppose to had shipped Monday I have asked to send me tracking information which he has failed to do. I am asking about the projector the total for all three was 612.00 dollars that I have sent to the projector team and had no response yet from them due to the projector. I needed to know about the projector, the projector screen, and the mount. Thank you!

Business

Response:

[redacted] here is his Fed Ex Tracking number. I have no control over the company getting this to me and as of yet I have not received payment via the check he said was sent

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I still have not gotten what I paid for I was to get a projector, projector screen, and mount and I called [redacted] and the package that was sent is not what I have order for you can call [redacted] your self and see and the check was 612.00 dollars 414.00 was for the projector and the projector team has not said anything this whole time about the main thing the "projector" and am I going to have to get a lawyer to handle this? 612.00 dollars is a lot of money to just give away I mean this is bad! All I want is what I have paid for and the projector team keeps saying they have not gotten paid yet when they have gotten paid "in full" I owe them nothing. they keep saying they have an A+ rating and this is why I thought they would be a really good company to work with all I need to know is where is what I paid for? PROJECTOR?

Consumer

Response:

I was writing this letter to say projector team has sent everything, and why I write a complaint was I did not know they were out of California and it takes longer to receive packages from there to [redacted]. The number of the complaint is I believe CID [redacted] my name is [redacted] from [redacted] and if I could I would like to cancel the complaint if I could because I made a mistake and I should have waited as the company told me if you need more information please feel free to call me at [redacted] or e-mail me at [redacted] thank you for your time.

Review: promised a project that was wireless- paid for 2 day delievry- projector was NOT wireless- promised a refund for several weeks now and still no refund - all promises that it will be done "tomorrow"Desired Settlement: refund credit card- send me instructions 9rthat I have been asking for) to return machine

Business

Response:

Sent customer a return label paid for by me. He returned the projector and I credited him the amount less 15% restocking charge. Projectors returned in original packaging and also with less than 1 hour on the lamp get a full refund. He had 14 and a half hours on the lamp on the counter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I really don't expect anything more from Mr [redacted] as he is dishonest . First of all the credit was 20% which he arbitrarily without notice deducted, more importantly this wasn't a simple return it was a return due to a misrepresentation by Mr [redacted]. I did put 14 hrs on the machine because he said to use it until he shipped the proper unit out which he conveniently did not do. I only received the partial refund after many complaints.

Review: We ordered an LCD projector, HDMI cable, wireless card and carrying case on 8/2/13. We received the projector in a timely fashion, but the remainder of the items have not been received. We were told via email that they had been shipped separately and that tracking information would follow. Tracking information was not provided and no shipment has been received. Additionally, our credit card was charged an additional $99.00 for the wireless card. The company has been contacted multiple times in the past month, by email and by phone message. We have not received any response by either method.

Product_Or_Service: Wireless Card/ Hitachi LCD Projector

Order_Number: [redacted]Desired Settlement: See Complaint Text

Business

Response:

O.K. here is the tracking # for the wireless card and case. Fed Ex [redacted] I spoke to [redacted] and we looked this up together and I see all was shipped on the same day he ordered the equipment

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I’m

not sure how to proceed. This is the

first time I’ve seen a Fed Ex tracking number.

Of course, it’s no longer active on their website. The company never corresponded to my

complaint the first time around, so I’m guessing we just ate $99.00.

Regards,

[redacted] C [redacted]

Business

Response:

I have agreed to send the money back even though it was shipped and delivered.