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ProLawn, Inc.

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ProLawn, Inc. Reviews (2)

[redacted]  [redacted] did bring his 1997 Jeep Grand Cherokee to Affordable Car Care for an intermediate cutting off issue.  We thought the cutting off issue was due to a relay that was replaced for no charge.  All he paid was the diagnosis fee.  He called us back and said that it...

was still doing the same thing so we told him to bring it back.  We could not get the jeep to duplicate the issue and we had to drive it until we could get the vehicle to repeat the problem it was having.  One of our technicians drove the vehicle home and back to the shop and it started to run hot so he pulled the over at a service station until it cooled down and then drove it back to Affordable Car Care.  We told him we wanted to change out the Thermostat and do a coolant flush to rule out the possibility of having to do the head gasket.  Unfortunately that didn't take care of the issue.  The head gasket was the reason the Jeep was cutting off and overheating.  We told him that it would be $1,029 to do the head gasket job and he said that there was no way he could afford that.  We then gave him a discount and told him we could do it for $629 and that wouldn't even cover all of our cost for parts and labor.  He said that he still couldn't afford it so we told him that we would let him pay us $300 and make small payments on the remaining $329.  He seemed happy with that and told us he needed to get the money together and he would call us back.  We never heard from him after that until today (9/25/2015) when he called and asked if the vehicle was ready yet and we told him that we were still waiting on him to bring in the $300 for us to start the repairs.  He then proceeded to get an attitude and curse at [redacted] (garage manager) and hung up on him.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[no deal to pay 300.00 was ever made with me. They never contacted me about this, I did not in any way swear at this person. He told me on the phone he was waiting for a payment from me never even told me how much. As a matter of fact he told me he would call me back after contacting another person to see what was going on, and again has yet to call back. Most importantly when has it ever been the practice of a business to charge before the job has been completed. Even if this deal had been made, I've been told parts for the jeep have yet to he ordered. Nothing had been done.
Regards,
[redacted]

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Address: 12405 Wrayburn Rd, Elm Grove, Wisconsin, United States, 53122

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