Prolawn

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [no deal to pay was ever made with meThey never contacted me about this, I did not in any way swear at this personHe told me on the phone he was waiting for a payment from me never even told me how muchAs a matter of fact he told me he would call me back after contacting another person to see what was going on, and again has yet to call backMost importantly when has it ever been the practice of a business to charge before the job has been completedEven if this deal had been made, I've been told parts for the jeep have yet to he orderedNothing had been done Regards, [redacted]

[redacted] [redacted] did bring his Jeep Grand Cherokee to Affordable Car Care for an intermediate cutting off issue We thought the cutting off issue was due to a relay that was replaced for no charge All he paid was the diagnosis fee He called us back and said that it was still doing the same thing so we told him to bring it back We could not get the jeep to duplicate the issue and we had to drive it until we could get the vehicle to repeat the problem it was having One of our technicians drove the vehicle home and back to the shop and it started to run hot so he pulled the over at a service station until it cooled down and then drove it back to Affordable Car Care We told him we wanted to change out the Thermostat and do a coolant flush to rule out the possibility of having to do the head gasket Unfortunately that didn't take care of the issue The head gasket was the reason the Jeep was cutting off and overheating We told him that it would be $1,to do the head gasket job and he said that there was no way he could afford that We then gave him a discount and told him we could do it for $and that wouldn't even cover all of our cost for parts and labor He said that he still couldn't afford it so we told him that we would let him pay us $and make small payments on the remaining $ He seemed happy with that and told us he needed to get the money together and he would call us back We never heard from him after that until today (9/25/2015) when he called and asked if the vehicle was ready yet and we told him that we were still waiting on him to bring in the $for us to start the repairs He then proceeded to get an attitude and curse at [redacted] (garage manager) and hung up on him