Prolific Cabinetry & More

Prolific coordinated the remodeling of our kitchen, three bathrooms, and laundry room Going in to the project we all knew that it was going to be complex as it involved plumbing, electrical, and counter tops as well as cabinets Prolific carefully set up a plan, navigated the difficulties as they arose and continued to succeed at overcoming significant obstacles as the project progressed They were also very flexible when we came up with new ideas that increased the scope of the project When one takes on a home remodel it is essential to have realistic expectations: there will be problems; there will be dust; there will be unknowns to overcome; there will be problems with holding the schedule, and there were in our case Throughout however, the team of Jack, Connie, and Cary sincerely stuck with it and brought the project to a very successful completion I believe Prolific did as well as anyone could have done on this project The finished product was magnificent, far above what we had envisioned when the project was formulated

I SHOULD HAVE READ THE REVIEWS FIRST If I had, I never would have contracted with these guysLike others have said, the owner, [redacted] seemed very customer oriented and well experienced in remodeling a condominiumThe project included complete demolition of the kitchen and bathrooms, removal of the popcorn ceiling, and some drywall work and framingOnce the project started, there seemed to be no plan or idea of scheduling Specific complaints include CLEANLINESS Condos have strict rules concerning cleanliness during renovationsThe popcorn ceiling and other drywall work was completed with no cleanupAs a result, we received numerous complaints from the condo managementAfter I insisted that they clean up, they showed up with one guy with a hand truck and a broomI had to help their worker for over hours, by providing an additional hand truck and carrying trash to the truckAfterwards, I spent two days cleaning drywall dust throughout the condo QUALITYMuch of the work seemed rushed and of poor qualityI showed their representative a wall that was supposed to be skimmedYou could see swirls, lines, and ridges throughoutI had to reskim and sand the wall myselfThis took another hours SCHEDULINGAs part of the contract, I requested that a pantry be expandedWhen they removed a wall, they found that there was an electrical trunk running through the wall so the pantry could not be expandedThey stopped work on the entire unit pending changes to the original plan, even though this affected only a part of the total workProlific’s representative seemed to have no idea of when workers were on site or items are to be deliveredWhen I requested changes to the ceiling, their representative did not even know the popcorn removal process was underway Cabinets were delivered without our knowledge or Prolific’s representativeWhen I asked him when the cabinets would be installed, he wasn’t sure if cabinet installation was part of the contract(It was clearly listed on the contract)Scheduling was complicated by a total lack of knowledge of how long it took to perform the work and the order that work needs to be accomplishedThey were going to put cabinets up before prepping the area and paintingThey stated they would clean up the drywall dust when they lay the flooringWe had to insist they had to clean since you cannot paint until the dust has been abated SAFETYElectrical lines were disconnected and left bareTheir worker picked up the line for the dishwasher and shorted against a metal stud while cleaning upIt was live and laying on the floorElectrical wires should be taped and capped during remodelingThis will prevent a hazard whether the power is off or onThis was a major safety hazard and very dangerous PRICINGI accepted a single price for demo and drywall repair for the first contractI asked for a price to install counters and tile the bathroomThey gave me a one-line price for all the workThey could not even tell me the price of the tile even though it came from their shop CUSTOMER SERVICEWe received numerous complaints from the condo managementThis includes deliveries without advance notification, cleanliness, and rudeness to the condo management staffOne of Prolific’s workers mouthed off to the maintenance manThe worst actions came from [redacted] ***I called him out of frustration due to all of the aboveWhen I went to the office, he refused to come out of his office and totally ignored me and my wife the whole time we were there, relying instead on his incompetent representative to handle us BOTTOM LINEI would never ever contract work with this firm againTheir incompetence coupled with the lack of respect shown by [redacted] led me to cancel the flooring portion of the contract and I refused to pay an additional amount for skimming the wallThe only good part of this whole experience was seeing this firm in my rear view mirror

The day I decided to remodel my kitchen was both a day of happiness as well as a day of not knowing what to expectI met with the owner Jack and immediately I felt at easeJack listened to what I wanted my kitchen to look like as well as adding things I never even thought of, I received a quote within a day and the next day I went to the showroom There I picked out the cabinets, hardware, and back splashWe then went to the granite showroom where I was able to see large slabs of graniteJack and I went over every piece that was going into my kitchenHis team was prompt and knew what needed to be doneI never felt like I didn't know what to expectI highly recommend this company if you want a professional team to do your remodel

I had the kitchen remodel done in late & continuing into It took longer than I expected, but the wait was worth it The cabinetry still looks brand new after all this time The drawers are all dovetailed, a sign of quality The only maintenance I do is to wipe off spills & dirty fingerprints with a damp cloth occasionally The finishing touches are still as good as ever Though I had some annoyances at first, in this space of time they all seem minor & I am completely satisfied after all using the kitchen daily