Prom Girl

Order was
received on 3/29/As stated in our return policy, the customer will have days to obtain a return authorization number to send the dress back to usOur full return policy is located on our “Returns” page and also in the Terms and Conditions agreed to at the time of the order When we were contacted on 4/the request for the late return was denied because it had been almost a month since the item arrived and also past the event date listed in the orderAs a one time exception we will be reaching out to the customer with an exception to take the dress back as a returnIf you have any further questions or concerns in regards to this matter, please feel free to contact me directly
Best Regards,
Customer Relations Team Leader

DON'T BUY here at least when you live outside USA
My daughter ordered her prom dress and had to pay about 60% more because of shipping costs, taxes etcThe website does not inform her target group (teens and young adults) properly about these 'extra costs' and they are faced with these costs when UPS is delivering the packagePhoning with the company they suggested to accept the package, pay the extra costs and times the shipping costs and send the dress backShe could get the money back that she paid for the dressThis would mean that she has no dress and paid dollar??!
PromGirl has to take her responsibility and act according to values that respect the target group!

*** *** placed an order on our company website on July 12, selecting dressesThe order was immediately processed and shipped directly to card holder's confirmed addressUPS package tracking shows merchandise was delivered on July 15, Our records indicate we received no further
communication until July 26, when we received an email requesting return authorization for both itemsOur customer service representatives responded that *** *** would need to contact us for the agreed upon return policy clearly states return authorization must be requested within business days from receipt of merchandiseOur customer service representative have also reached out to *** *** offering to make a one time exception and allow the late returnHowever, all items must have original tags attached and will be inspected for any signs of wear upon receiptOnce received and inspected *** *** will be offered one of our two return options agreed upon when placing order originally; either full store credit for cost of merchandise, or refund less 10% restocking feePlease find attached a copy of the original order complete with all customer service notes, a copy of the UPS package tracking for merchandise, and a copy of the Terms and Conditions *** *** agreed upon when placing the order.
Best Regards,
*** ***

*** ***y placed an order on our company website for a dress that stated; Future Stock - Due to ship April 14, 2014, on April 6, The order was processed and piece reserved for *** ***We were then contacted by *** *** on April 10th requesting to cancel the order, at which time
our customer service explained that we were not able to cancel for order was already processingThe dress was actually available earlier than expected and shipped to *** *** on April 11, 2014, under UPS package tracking number: 1ZW04AUPS package tracking shows merchandise is scheduled to arrive to *** *** on April 15, 2014, which is well before the customer's provided wear date of April 26thUpon receipt of this complaint, we have reached out to *** *** as well and offered to make an exception to our return policyUpon receipt of the merchandise *** *** can return if no longer needed and our 10% restocking fee will be waived as a courtesy.
If you have any further concerns or questions in regards to this matter, please feel free to contact me directly
*** ***
*** ***
*** *** ***

Order was placed on 3/by *** ***When
the dress arrived the customer stated there were loose threads near the zipper and the zipper did not work correctly The item was sent back to us for inspection and the warehouse determined the dress was not damaged, but the restocking fee on the return was still waived Unfortunately a replacement was not able to be sent because the customer wanted a different color than what had been orderedIn this case, a new order would need to be placed for the new color the customer wants We have since refunded the customer in full, including the return shipping costThe customer has been contacted with this informationIf you have any further questions or concerns in regards to this matter, please feel free to contact me directlyBest Regards,
*** ***
Customer Relations Team Leader

*** *** placed an order on our company website on February 2, The order was processed and shipped as scheduled directly to confirmed addressWe were then contacted by *** *** on February 24, stating she had not received the merchandiseWe immediately began an investigation with UPS in
regards to the delivery of the packageOnce a UPS investigation is started we must await the UPS response, for if found the package will be deliveredIn the meantime, *** *** did go ahead and place a new order on our websiteThe new order was processed, shipped, and delivered to *** ***Although we are still awaiting the final verdict from UPS in regards to the status of the package, we have made an exception to our policy and have issued a full refund to *** ***'s credit card used to place the original order in the amount of $I apologize for the frustration in regards to this matter and hope *** *** will accept this refund in full
If you have any further questions or concerns, please do no hesitate to contact me directly

Order
" background-">was placed on 4/25/for a dress that was "Final Sale- No Returns" and it stated "This item is final sale and cannot be returned or exchanged" on the dress page This information will also be shown throughout the checkout process, agreed to in the Terms and Conditions, and in the confirmation emailThe selected dress is named "Long Sleeve Gold Glitter Prom Dress" and has the following note provided in details: "Please note: There may be a loss of glitter when this dress is worn due to the nature of the fabric." Our customer service agent was waiting for a response from a supervisor and not attempting to disconnect the customer If disconnected, the phone number is located in the order for future contactWe did request pictures of the glitter loss on the dress but did not receive an emailWe are unable to accept the dress back as a return because the dress is a final sale item and information on the glitter was providedThe customer will be contacted with this informationIf you have any further questions or concerns in regards to this matter, please feel free to contact me directlyBest Regards,
[redacted]
Customer Relations Team Leader

[redacted] placed an order on our company website on March 20, 2014. The order was processed and shipped directly to confirmed address. UPS package tracking shows merchandise was delivered on March 26, 2014. However, we were contacted by [redacted] in the meantime stating she had found the same...

dress on Boscov's site for a lower price, and wanted to take part in our price match guarantee. Unfortunately the customer service representatives [redacted] spoke with are newer and did not flag the order correctly for the link to be reviewed and refund issued. We were again contacted by [redacted] on April 3rd and she spoke with one of our customer service managers, who attempted to access the link, which had expired because the item was now sold out with Boscov's. At which time, our customer service manager escalated the situation to try and have the refund rushed due to the situation. I have reviewed the order and I do see that [redacted]'s refund is still pending, and I apologize for the delay in regards to this matter. Unfortunately the request was overlooked and we are truly very sorry for the frustration this has caused [redacted]. We have issued the refund today in the amount of $46.00, the transaction ID for this refund is VLEAABC2750B. Again, we are truly sorry for the delay in regards to this matter.
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did the right thing by cancelling the order and refunding the amount to my credit card. Thank you for your involvement. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

[redacted] placed an order on our company website on February 19, 2014, providing a event wear date of March 14th. The order was processed and shipped directly to card holder's confirmed address. UPS package tracking shows merchandise was delivered on February 25, 2014. We were just contacted by...

[redacted] on March 22, 2014 requesting a return authorization stating merchandise was defective. Our customer service representative advised [redacted] that it was beyond our normal return policy, and the given event date had passed so we would not be able to issue a return authorization. [redacted] expressed that the event was for a later date and the shoes had not been worn and provided pictures for our review. Once [redacted]'s reported issued was escalated to one of our customer service managers it was approved for return authorization. We have issued and provided [redacted] with a return label to send the defective merchandise back. Upon receipt a replacement pair of shoes will be sent to [redacted]. 
If you have any further questions in regards to this matter, please feel free to contact me directly.
Best Regards,
[redacted]

UPS Tracking on the return label provided, [redacted] shows that merchandise has not reached our warehouse yet. It is currently scheduled to arrive at the warehouse today, June 4, 2015 and will then be inspected and processed. Once this is completed the appropriate refund will be issued as previous agreed upon. You will receive an email as soon as the refund has been issued as well. Please understand we currently receive hundreds of packages daily and have to physically open and inspect each before any credit can be issued.Best Regards,[redacted]Order Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Ms. [redacted]I have taken a look into your order and I do apologize for the confusion in regards to this matter. You should have been offered to extend the price match since it was within a few business days. We have issued a refund to your PayPal account used to make the purchase. The...

transaction ID for your refund is: [redacted] Please feel free to contact us if you have any further concerns or questions in regards to this matter. Thank you again for choosing PromGirl.com!Best Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Prom girl should have explained how much glitter loss so that anyone buying the dress knows what there are in for. I'm not sure if it's with just my dress but every step taken while in the dress leaves a lot of glitter on the dress and it's not fair to sell such a dress as final sale with no returns. It's not worth that price and I can't wear that dress anywhere. 
Regards,

Unfortunately, our records and those of UPS denote that merchandise was delivered to address provided by card holder when placing the order. UPS package tracking confirms merchandise was signed for upon delivery and therefore any further investigation will not be opened per UPS. UPS representatives have also informed our representatives that previous package shipped to same address have been delivered and signed for by card holder's last name as well. At this time we have provided ample information and documentation showing that order was placed with address provided, merchandise was then immediately shipped to provided address, and we have attempted to contact UPS in regards to package delivery several times and have been advised that an adult signature matching that of the name on the order was obtained.  Ms. [redacted] has disputed these charges with her credit card company as well and we have provided the same information showing merchandise was delivered and signed for upon receipt and therefore the chargeback has been reversed by the bank. At this time no further action can be taken in regards to this matter. If we receive any returned merchandise from Ms. [redacted], we would be more than happy to make an exception to our normal return policy allowance time and issue appropriate refund upon receipt and inspection.
 
Best Regards, 
 
[redacted]
Order Services Manager

[redacted] placed order 3504760 on 
13.3333px; font-family: Verdana, Arial, Helvetica; background-color: rgb(255, 255, 255);">2/13/16 using the promotional code "VDAY" for 25% off the order.  The dress ordered was $278.00 and after the discount of $69.50, the order total was $208.50.  The dress arrived to the customer on 2/16/2016, but does not fit.  The item is returnable but unfortunately the Valentine's Day promotional code is no longer valid.  Because a new order would be placed after the code has expired, it was not able to be applied.  We are willing to make an exception and honor the discount amount on a new order for the same dress in another size. The order must be placed for the listed price, then a refund will be submitted for the amount of $69.50.  We are also willing to waive the restocking fee but the customer is responsible for the return shipping cost as stated in the Return Policy and agreed to at the time of the order in the Terms and Conditions.  The customer will be contacted shortly with this information.If you have any further questions or concerns in regards to this matter, please feel free to contact me directly.
Best Regards,
[redacted]
Customer Relations Team Leader

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I will file another complaint with Prom Girl.
Regards,

Order 3803334 was placed on 10/1 by [redacted] for a dress that...

states “This is a sale item and may be returned for store credit only!” when the item was purchased. The dress sold has the following note provided in details: “Please note: There may be a loss of glitter when this dress is worn due to the nature of the fabric.”  We do understand that glitter shedding from a dress can be undesirable for a formal dress but it is typical for this style as disclosed. The customer was contacted yesterday and informed that we would make an exception and allow for a refund of the dress and the restocking fee waived for a refund. Once we receive the return and it is processed, she can be refunded in the amount of $29, the full price of the dress. Unfortunately the $17 shipping fee will not be refunded as this amount was used by UPS to deliver the package as requested. We apologize for any inconvenience this may have caused! If you have any further questions or concerns in regards to this matter, please feel free to contact me directly.
Best Regards,
[redacted]
Customer Relations Team Leader

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,