Promar Precision Engines

To whom it may concern:
 
Promar's warranty has not changed in over 10 years. As seen in the highlighted line of the copy of the warranty I attached to my last response (and this one as well), The installer MUST CONTACT PROMAR to receive authorization before ANY work is performed. Contrary to what my customer believes, this has been our policy for well over 10 years. It is the same warranty that is posted everywhere Promar's information can be found online, [redacted], our website, invoice that was sent with the original engine, etc.
 
As for the quality of Promar's products, Promar does all machine work and engine assembly in our facility, none of our work is contracted out. If there was something wrong with the engine we provided (i.e locked wrist pins as our customer is claiming), there is no way the engine would have lasted 2 years. If that was the case, the engine wouldn't have even been able to rotate by hand to assemble, install the engine, or run in the vehicle at all. This is impossible. Unfortunately, now that the engine is disassembled, there is no way for us to accurately diagnose what the failure of the engine is. This is the exact reason we require authorization to work on our engines. If the installer or our customer contacted us and said the wrist pins were seized (which they are saying now), we would have had them remove the long block engine from the car and we would have had the engine shipped back here for repair/replacement as per our warranty. 
 
Please feel free to contact us with any further questions.
 
  Sincerely,
 
  [redacted]
V.P.

Complaint: [redacted]
I am rejecting this response because: the warranty stated NOT to call Promar! My installer looked into the engine to see what was making all the racket. I called Promar to see if maybe they sub contracted some of their work out, giving them an excuse for all the shoddy work. The wrist pins were locked up.., bearings pinged in on the camshaft.., 
Regards,
[redacted]

To Whom It May Concern:   Our customer [redacted] purchased an engine on...

July 16 2014. Our long block engines come with a 3 year/unlimited mileage warranty. Our customer had their remanufactured engine for over 2 years before contacting Promar Engines. The first time we heard from them was a phone call on July 19, 2016 when they stated they already had their mechanic disassemble our engine and diagnose the problem. I have attached a copy of our warranty highlighting the line stating authorization is required (from Promar Engines, not from installing dealer as our customer states) to perform any work on our engines. This is standard procedure for Promar. I don’t think any company will allow you to disassemble their product and expect it to be repaired without even calling them to inform them that there is a problem before you start trying to fix it.   Engines are very intricate pieces which is why we require work authorization before doing any work! If someone unfamiliar with the engine takes it apart, they can end up destroying the engine. This is why It clearly states in our warranty that this is prohibited and I look forward to moving on with this issue.                                             ...⇄              Sincerely,                                           ...⇄                         [redacted]                                         ...⇄                                         ...⇄ President

To whom it may concern,It takes approximately 30 days to process warranty claims and issue payment. The bill in question was received on September 30, and processing began October 3. [redacted] was aware it takes approximately 1 month to process. The check has been written and is waiting on the...

owner's signature. It will be sent out in Monday's [redacted] mail. I hope this resolves our customer's concerns. Please let me know if there is anything else I can help you with.                                     �...⇄ Sincerely,                                   ...⇄ [redacted]                                   ...⇄ V.P.

To Whom It May Concern: Our customer, [redacted], purchased an engine from us back in March of 2015. I have attached a signed copy of our warranty which was returned to us by the customer agreeing to & validating the terms of his warranty with Promar Engines. Unfortunately, [redacted] had a...

problem with the engine and first contacted us in June of 2015. We told him that he needed to send his engine to Promar to be inspected for defects under our warranty. We sent him prepaid shipping paperwork to send the engine back to us. A few weeks later he called to check on the status of his engine, which we had not received. Promar immediately contacted [redacted] Freight (our shipping company) to locate this engine and it was delivered to us within a few days after that. After it was inspected, we found a defective camshaft in the engine we sent [redacted] We replaced defective parts, repaired the engine and shipped it back to our customer right away. Our customer never sent any warranty claim or bill for us to pay. If he wants to send us a bill for the original issue he had, we will pay it as per our warranty. We have not heard from our customer in almost a year and a half since he had his last issue. This is the first we are hearing of this new issue of a knock in the engine. If our customer is having an issue with the engine he needs to contact our warranty department and go through the necessary steps for all warranty issues as he originally agreed to. Once they diagnose where the knock is coming from, we can come up with a solution at that point. If there is another defect of parts and/or workmanship, Promar will stand by its warranty, repair the engine, and reimburse our customer as per our warranty.   Unfortunately, there is nothing we can do until we diagnose what is causing the problem. Being that Promar is committed to great customer service, I encourage [redacted] to contact us to get this issue resolved. Please feel free to contact us with any questions you may have.                                           ...⇄ Sincerely,                                         ...⇄ Kevin C[redacted]                                         ...⇄ V.P.                                         ...⇄ Promar Engines

Complaint: [redacted]
I am rejecting this response because: the engine only had about 3500 miles on it when it stated making noise. If I was in the military and didn't drive it, it doesn't mean it lasted two years. My installer was on disability for months and only could work on it occasionally. You assume it was being driven when it wasn't. Shame on y'all! You won't prosper by using deceptive practices. Dave was mad because we uncovered the truth. The engine was opened and all was seen as it was. No bull!
Regards,
[redacted]

Review: In December, 2012, I purchased an engine from Promar which included a 3 year, unlimited mileage warranty. The engine never performed properly. It lacked power under load and made unnatural noise, and our mechanic advised us that something was faulty but he could not properly diagnose it without pulling apart the engine. He advised us to pursue it as a warranty issue with Promar.

After numerous further calls/emails to [redacted] including sending videos of the engine running, describing the noises it was making and the lack of power it was having, we were advised specifically by Promar to continue driving it until it ‘threw a code or broke’, because their warranty would not cover anything until something actually broke down.

In July, after driving the new engine less than 10,000 miles, the engine did indeed break down while I was driving out of state. I had to arrange to have it towed back to Wisconsin. Once I had it back to the installing mechanic, he said there was no hope for it: the timing chain and oil pump failed and the engine was destroyed. My mechanic contacted Promar and they finally sent the paperwork to get the engine picked up to be replaced under warranty. That was the end of JULY. It is now mid November and I have still not received a replacement engine. My mechanic has been trying to get this resolved for months and Promar now refuse to take or return his calls, which frankly reflects very poorly on them as a business.

They have had the engine for four months without any attempt to replace it nor any reasonable explanation as to why it has not been replaced. They ignore our requests for information. This engine was over $3000, and we purchased from Promar on the basis of their 3 year unlimited mileage warranty: it didn’t even make it 5 months or 10,000 miles. I would like to know why it hasn't been replaced and how much longer it will be before I have my replacement engine.Desired Settlement: I would like Promar to honor their warranty and replace my engine with a new rebuilt, fully functional engine, and cover the $540 in labor their warranty allows for. Considering that it has been nearly four months since the engine was returned to them, I would like to have the new engine no later than November 21st, or at least tracking information stating that it has been shipped by that date.

Business

Response:

To Whom It May Concern:

Promar sold our customer, [redacted], a long block engine for his Ford F-150 Truck. Our long block engine consists of the engine block, heads, valve train, all timing components (including cam phasers on this specific engine), as well as the remaining gaskets to install exterior components. When our customer received his engine, he called and said the he believed the timing chain was loose on the new engine. Our warranty department assured him that the engine left here with the timing set to the correct position, the timing chain tensioners were installed properly and any slack in the chain was due to the engine not having oil (our engines are not shipped with oil in them) in it thus not fully expanding its tensioners. Promar explained that the timing on our engines is verified three times in a series of checks by multiple specialists to ensure every engine leaves with the timing set on the proper marks and is fully operational. We also informed Mr. [redacted] that if the engine is turned backwards, the timing chain can jump a few links causing the engine to become out of time. Mr. [redacted] assured there is no way the engine was rotated backwards, it was wrong when it arrived. Promar did not hear back from our customer after this conversation, so we assumed the engine was installed and, as we suspected, the problem corrected itself once oil pressure tightened the tensioners. Mr. [redacted] called our warranty department almost eight months later to say he still was not happy with the amount of power the engine was producing. We gave him the two options our warranty allows; either take the engine out and send it back for inspection, or diagnose the problem and we would reimburse him as per the terms of our warranty to repair it if the problem was our fault. Our customer got upset with us because he did not want to take the engine out and send it back. Against our recommendations they continued to drive the vehicle even though they said it was not running properly. Again, we did not hear from them for a few weeks until they called in again extremely upset. Obviously something was wrong with their engine and they refused to correct the problem. It was only a matter of time before their engine had a major failure. After their engine had catastrophic failure, they had no choice but to send it back to Promar for failure analysis, expecting it to be fully covered by Promar. Once it arrived, it was obvious the engine had been abused and the engine was totally destroyed. The engine looked as though it was driven without oil as the cylinder heads were heated to the point where the metal camshaft caps melted away and destroyed beyond repair. We informed Mr. [redacted] of our findings and informed him that this damage would not be covered under our warranty (please see attached warranty). The engine was driven without proper lubrication and was abused to the point where the engine is not rebuildable. Mr. [redacted] was extremely upset and hung up on our warranty department. We continued to call the mechanic time and time again with no response. We had their warranty engine in our shop & didn’t hear from them for almost 2 months so we sent them a certified letter (see attached) stating if we didn’t hear back within 30 days their engine would be scrapped.

The original offer to our customer was $2999 plus a core charge (since they destroyed their engine) and Promar would pay the shipping for their replacement engine. Despite our customer destroying the engine beyond repair, we are willing to offer a replacement engine for $1000 and we will supply a rebuildable core and pay the delivery freight. I believe this is more than fair on our part as this cost barely covers the new core which we need to purchase to replace their block. I look forward to settling this issue so we can all move on.

Sincerely,

[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Promar Precision Engine Rebuilders, Inc.

10 Peach Street,

Paterson New Jersey 07503

Via Fax 973-684-1212

Re: Warranty Issues-[redacted]

While I still completely dispute the version of events Promar have put forth, or that I should have to pay anything to get my engine replaced under warranty, it appears that the only way I am going to get my engine replaced at all is to pay the $1000 extortion Promar is demanding. Further I have no doubt that I would prevail in a court case, but I have already spent 5 months without an engine and don’t care to spend another several months waiting for the judgment and then however many more attempting to collect on it.

I will be faxing Promar the credit card information to bill the $1000 to today, January 2, 2014. I am agreeing to pay Promar $1000 providing that they deliver the engine within the following 10 business days, and that the full warranty will still apply. The engine should be delivered to [redacted], [redacted], [redacted], [redacted]. I will expect to be notified via email of the tracking information once it has shipped. Based on the correspondence via the Revdex.com I presume this will all be completely acceptable, but should it not, I expect they will not only advise me immediately so I am not *once again* waiting in vain for an engine that will not be showing up, but that they will also advise the Revdex.com that they this dispute is not resolved.

Sincerely,

Review: I PURCHASED AN ENGINE FROM PROMAR OCT 15 2015 THE FREEZE PLUG FAIL OUT THE ENGINE LOST OIL AND RUIN THE MOTOR THIS HAPPEN AFTER 3WEEKS OF HAVING THE MOTOR NOT EVEN 200 MILES ON THIS MOTOR I CONTACTED PROMAR AND EXPLAINED WHAT HAPPEN AND SENT PICS OF WHERE THE FREEZE PLUG CAME OUT THE MOTOR WITH A 3 YEAR WARRANTY. PROMAR WOULD NOT SEND ME A REPLACEMENT ENGINE LIKE THEY DID THE FIRST TIME WHEN THEY TOOK MY MONEY THEY WANT ME TO PULL OUT THIS DAMAGED ENGINE AND SEND IT BACK TO THEM TO FIX IT OR LOOK AN INSPECT THE ENGINE WHILE I HAVE NO CAR AND NOTHING IN WRITING SAYING THEY WILL TAKE CARE OFF THIS PROBLEM WITH A TIME FRAME OF A FEW WEEKS OR IF THEY FIX ANYTHING TAKE IT FROM MY LOST DONT DONT DONT WAIST YOUR MONEY THAT 3 YEAR WARRANTY AINT WORTH THE PAPER YOU WIPE YOUR BACKSIDE WITH JUST UNDERSTAND THE EXTRA COST IT WILL COST YOU THAT THERE NOT GOING TO COVER PULLING THAT MOTOR OUT AND GIVING YOU A MAYBE THEY WILL TAKE OF IT WHILE THEY HAVE YOUR MONEY AND MOTOR DONT DONT DONT BUY FROM THIS COMPANY THERE BETTER COMPANYS OUT THERE THAT REALLY STAND BEHIND THERE PRODUCTDesired Settlement: I WOULD HAVE LIKED FOR PROMAR TO ATLEAST SENT ME ANOTHER MOTOR TO SAVE TIME AND I WOULD HAVE GLADLY SENT THE DAMAGED ONE BACK THERE JUST GOING TO REBUILD IT AND RESALE IT ANYWAY OR GIVE ME A REFUND FOR JUST THE MONEY I SPENT ON THE ENGINE EITHER OR

Business

Response:

To

Whom It May Concern:I

am writing in response to the claim ([redacted]) where our customer [redacted] is having an issue with one of our engines. [redacted] called on

November 30 saying his engine died on him. Our customer is claiming that the

engine had a freeze out plug fail and oil leaked out causing the engine to

fail. As stated in our warranty, Promar requires all warranties to be inspected

at our facility. We do not send replacement motors before we see the original

motor’s failure. This is done in case the failure was not Promar’s fault, then

we can make sure our customer corrects the issue at hand before another brand

new motor gets destroyed. The day after we first spoke to our customer, Promar

sent the prepaid paperwork to ship his engine back to us for inspected. If there

is a problem with anything that involves Promar we will take care of it. Our

customer is currently refusing to send the motor back to be inspected. Unfortunately,

until we get his damaged engine to our facility there is nothing that we can

do. We are holding up our end of the warranty, as soon as the motor arrives, we

will take care of it right away! Sincerely, Kevin

C[redacted]

Vice

President

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

[redacted] This is such a big waste of money I dont think I should have to wait for Promar to inspect anything I paid for a working motor and not even 200 miles use out of it and you want to inspect while I'm without a vechile what customer has time or money to repull your crappy engine out twice and wait untill you decide. I wont even have the engine for evidence when I go to court about. Im not gaining anything with even having a warranty its unless and costing me more money for it

Review: Purchased engine from this company June of this year & had to send back to company inSeptember of this year because engine was deemed defective by local [redacted] in mycity. Defects in engine were also confirmed by promars manager & it was agreed upon thatproblem would be resolved & engine has been replaced. Engines warranty is for 3 years &because I had to have engine removed from my vehicle twice & installed twice I am alloweda maximum liability reimbursement of $540 for additional labor. I faxed invoice to companyon September 30th & it was confirmed that it was received on that date. Today's date is 11-13-14& I still haven't received funds. I have talked to manager on 11-3 & 11-10-14. Nothing has beenresolved. My account # is [redacted] & invoice for purchase of engine is [redacted]Desired Settlement: Want reimbursement of $540 that is owed & guaranteed too me.

Business

Response:

To whom it may concern,It takes approximately 30 days to process warranty claims and issue payment. The bill in question was received on September 30, and processing began October 3. [redacted] was aware it takes approximately 1 month to process. The check has been written and is waiting on the owner's signature. It will be sent out in Monday's [redacted] mail. I hope this resolves our customer's concerns. Please let me know if there is anything else I can help you with. Sincerely, [redacted] V.P.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: We purchased a motor from Promar on 3/31/15 in good faith that we would receive a good motor, which was not the case. [redacted] (a reputable local garage) installed the new and defective motor. The mechanics went over and above what was requested to try to get the motor to run. FINALLY it was returned to Promar on August 4th at their request and they broke the motor down and found a problem. (I was also told they would not be returning this motor to us, but would send us a different one, which did NOT happen.) They repaired the motor and returned it to our garage (they knew it was same motor because the garage stamps their name on the bottom of the motor upon receipt). They reinstalled the motor and this time the vehicle ran. We incurred an additional charge of $1749.91 because garage had to remove and reinstall the motor along with new oil, oil filter, anti-freeze, etc. for a second time. This information was sent to Promar on 10/6 and after I called on 11/19, I did receive word they were going to send us a check for $540, but that was all. We received the check in the amount of $540 on 11/27. (I had spoken to Mark F about this and was told he would review and get back with us. He also told me that sometimes you get a product that is not good and that is life; we can't always get what we want. I explained that we purchased a motor from a respectable company and expected to get a quality product that WORKED, but we did not so why should we be out the additional $1749.91 for a problem that we did not cause in addition to be without our vehicle longer than we should have been.) [redacted] and I both spoke with Dave in Warranty numerous times and felt that we were lied to on numerous occasions. They have certainly not been the upstanding, reputable company that we thought that they were. Very disappointed in the way that our claim was handled. It was not a joke as I felt they made it out to be every time that I spoke with someone.Desired Settlement: We would like to be refunded the balance of $1209.91 that was paid to the garage due to the defective motor that Promar sent to us. It was even suggested by Dave in Warranty that we find an acquaintance if we couldn't take the motor out ourselves to do and pay them a small amount. He said we were paying too much, but I explained that it is what it costs to have it done in our area. Also, not our fault. They wouldn't owe it if they had sent us a running motor the first time. We were without our truck for over 5 months dealing with this problem. The least they can do is pay the second bill in its entirety since it should not have happened. We feel like a victim.

Business

Response:

To

Whom It May Concern:I

am writing in response to the claim ([redacted]) where our customer [redacted]

had an issue with one of our engines. Mr. [redacted] called in stating his mechanic was

having a problem with our engine. We sent a prepaid shipping ticket to return

the engine for inspection. After the engine was disassembled and inspected the

only thing Promar found wrong was that their mechanic installed the crankshaft

trigger wheel backwards. Absolutely nothing was found defective within the

parts and/or workmanship of Promar’s engine. All oil clearances and parts were

well within our specifications. Being that nothing was found wrong with this

engine aside from the crank trigger wheel (their mechanic installs this), we

rebuilt this engine and shipped it to another customer who since has installed

it and says it is running great. We shipped Mr. [redacted] a brand new engine as

promised along with a new crank wheel as the other one was totally destroyed. Even

though nothing was found to be defective on Promar’s end, we still went above

and beyond our warranty to pay $540 (our maximum warranty payout for defective

products) towards the engine swap and cover the cost of the shipping both ways

to help our customer. Promar is by no means responsible to cover the balance of

this bill. I have also attached a copy of our warranty for your review. Please

feel free to contact me with any further issues. Sincerely, Promar Engines

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Dave is lying AGAIN...they did return the same engine because our garage stamps a "[redacted]" on the bottom of EVERY motor they receive. This "NEW" motor came in with their stamp on the bottom. The original motor had no oil pressure. [redacted] went over and above what they should have done doing all the numerous things that Dave requested that they do. On 6/1 Promar requested they tear down and take pictures of timing marks on timing chain, which they did. (Our mechanic also worked with Ford trying to figure this out). Several more things were tried. Finally on 7/30 Dave (Promar) told him to put a manual oil guage on it & get it good and hot, let it idle. Got to be able to get about 25# of pressure. If it won't do that then it is a bad motor. On 8/4 our mechanic was able to try that and spoke to Dave & it was determined the motor was bad. (Our mechanic asked me why didn't Dave ask them to try that in the beginning because it sure would have saved them a lot of work and time...he even questioned me numerous times about what type of company Promar was. He said always in the past when he got a defective motor companies never questioned his integrity or knowledge; they knew he knew what he was doing and if he couldn't get it to run, then there was definitely something wrong from the factory.)On 9/3 Dave at Promar told me it looks like the "tone" ring was on backwards. When I called our mechanic about it on he said he assumes he means "cam ring" and he said the motor comes in with it on there. Once again, they are not wanting to take full responsibility for a problem they caused. Very poor business practice.

Regards,

[redacted] & [redacted]

Business

Response:

To

Whom It May Concern: I am writing for the second time in

response to the claim ([redacted]) where our customer [redacted] had an issue

with one of our engines. Promar engines sells “long block engines” which

consists of the engine block, rotating assembly, cylinder heads, timing, oil

pump & we supply a full gasket set with the engine. Promar found nothing

wrong with the engine we delivered to Mr. [redacted]’s mechanic. However, being that

we sell this engine as a long block, there are many components which the

mechanic must install that can affect oil pressure (i.e. o-ring, oil pickup

tube, screen etc.). I am not accusing the mechanic of making a mistake, all I am

saying is there was nothing defective (parts or workmanship) in Promar’s engine

and there is a possibility that something else went wrong. Putting this all

aside, Promar still treated this warranty like it was 100% Promar’s fault. We went

above and beyond our warranty and paid the shipping in full and Mr. [redacted] was

reimbursed our maximum warranty payout even though there were no defects found.

Promar was trying to do the best for our customer (the warranty was attached to

my original response). I did in fact send their engine to a

totally different customer as I kept a special note on it to make sure Promar

did a courtesy follow up phone call to ensure everything was good once we

rebuilt the original motor Mr. [redacted] had a problem with. The crank trigger wheel

(“tone ring”) was in fact installed upside down and this is installed by the

mechanic, we do not supply this with our engines. We install the new cam

phasers which are part of the timing assembly, but this is not what was

installed improperly. Sincerely, Kevin

C

Vice President

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I called our mechanic once again this morning and read to him the response from Promar. I wanted to confirm that what Promar was stating was once again false information per our mechanic. 1. the crank trigger wheel "tone ring" was not returned with the motor because it did NOT belong to Promar. (only items that were installed by Promar on the motor were returned) 2. They did, in fact, return the same motor to our mechanic because their stamp of "[redacted]" was on the bottom of the second motor. I assumed this would be their typical response based on their rudeness on the phone (to include the rudeness of their President...I won't say his name since we are not to use actual names, but it is very easy to look up for anyone interested or better still go ahead and buy a motor from them and walk for a little while longer and then be treated like you are a liar instead of the victim when they send you a defective motor...they will NOT take full responsibility for their mistake and their President basically told me "too bad because that is the way life works. Sometimes you get a good product, and it works out for you and sometimes you don't." I knew when he made that response to me that they would not refund the full amount we paid our mechanic for the second installation. (He was too busy to take my problem seriously, he was getting ready to go on vacation with his wife for the first time in years...that was priority over happy customers.) As a Customer Service Manager, my employees know better than to EVER tell a customer something like that and still have a job, but as President he can do and say as he pleases. Merry Christmas & Happy New Year Promar!! We just hope you get a good laugh out of this because we certainly didn't. Please post this Revdex.com, we can all see where this is leading....with a very dissatisfied customer....we are wasting everyone's time now. To clarify, buy a Promar engine and be prepared to walk a little longer and pay for a second removal and installation out of your own pocket.

Regards,

[redacted] & [redacted]

Review: I bought an engine from this company Promar precision engines and had the engine installed by [redacted]. After the engine was installed I began to have problems which [redacted] diagnosed it to be a defective engine. I informed Promar and after haggling they agreed to send me another engine but I would have to pay the labor for defective goods they sold. I received the 2nd engine and had [redacted] install the second engine. Upon completion of install and test driving the truck [redacted] experienced the same issues as with the first engine. [redacted] then performed a diagnostic test and determined the 2nd engine to be defective again. Both engines I was sold had lower oil pressure which caused damaged to the cam chasers. I am now being told by Promar it is my problem. I even had all new parts installed as well as followed the recommended break in procedures in an effort to not void the warranty. In addition, I had my transmission rebuilt to ensure all was correct. Please help me in correcting this Matter as they taken my money in more than one way and provided not suitable resolution. I just want a fair chance and a good product that I paid for not once but twice.Desired Settlement: I would like a good replacement engine and for them to cover the cost of labor since this is the 2nd engine I am on and I originally covered all cost.

Business

Response:

Please see attached letter and documents, thank you.

Worst experience of my life. We purchased a motor from Promar Precision Engines four months ago and I still do not have my car or a motor for that matter while Promar Precision Engines has my money. Everything that can go wrong has gone wrong. Once the motor was finally installed it had an oil leak. Our mechanic trouble shot, replaced parts,installed and uninstalled the motor multiple times. Replaced the plate that goes around the main seal $150 part plus four hours of labor. Unit only leaked oil when pressure was applied. It was discovered that the block was actually cracked. Not a surprise considering the way this company strapped the motor to the pallet. We have shipped the core and new motor back to this business and cooperated every aspect providing communication direct with our mechanic and providing photos. Once Promar Precision Engines was informed they did in fact set up a return to get this motor back however have made no effort to send us a new motor, nor even examine the one shipped back in their possession for 15 days. They seem to not think their customers situations are an urgency, provide resolution, or convey any sympathy. We have been forced to contact for updates (once a week, we are being patient) when it should be this business whom advises us of the status. [redacted] "Customer service Manager Research and Development Manager" has done nothing but shy us off. Attempt to make me as the consumer feel bad about his situation. Stating how they are behind on their job duties (under staffed) how they can only reimburse us $540 for this whole mishap in which I am $2400 in so far (two motor swaps, labor, parts) not including rental cars fees and not including motor cost. Mr. [redacted] had the audacity to state "how do we not know your mechanic damaged the item". Regarding reimbursement has stated "well we have freight charges to pay for to return the product, this is our policy we will only reimburse $540". I have made every attempt to get this corrected however this business has not. We have emailed the CEO with no response. When we call we get [redacted]. Unfortunately their customers are not a priority for them. At this point we are forced to dispute the charge with PayPal. Not the route I would have liked to take but they are forcing my hand. My advise to the next consumer; there are other companies that sell these products. Go with someone whom is reputable. It is not just about quality or cost when purchasing an item it is whom you choose to do business with and how they will address issues when they arise.