Promaster Movers

Here's what you need to know if you will be booking with Promaster Movers. They will underquote the cost of the move so when the movers show up, you will owe more money. Now let's talk about the movers actually showing up. Promaster will contract out with another moving company to load and unload your belongings. You won't know who it will be. You will be contacted with a date and time to load about 24 hours in advance and depending on the mover, they will also send an email confirmation. The moving company will not actually show up in the window of time they confirmed and they definitely won't show up on the day they confirmed. If they cancel your move after not showing on the date and time they confirmed, take my advice and let them cancel. My biggest mistake (besides booking with Promaster in the first place) was having them reopen the move because they promised to come load me up the next morning. Sounds reasonable. Wrong. They were no-shows that day too. In fact, it took three days' worth of confirming and changing times that they would actually load up my place before they actually showed. And it still wasn't in the timeframe they specified. The movers who loaded me up were Aztec Movers out of Los Angeles. The guys who loaded my stuff were great, and this situation wasn't their fault, but operations- a complete F.

I gave a window of two days when I needed my stuff delivered. A driver called me and told me they would be delivering my things on the morning of the first day. I even received email confirmation. It was from a different moving company- Hawkeye Movers Ltd. Great, sounds like they're going to deliver, right? Wrong. I'm beginning to think this company doesn't actually exist. The two phone numbers included in their confirmation email are disconnected. The phone number of the driver who contacted me doesn't answer or accept voicemail. The driver has texted me with promises of different times they would be here over the last two days and they have never showed. Now that it is after their last date and time promised, nobody is responding to emails or texts.
This company will not honor their contract with you and you will have no recourse. You will not receive a discount or refund. You won't even get your stuff delivered! So, if you need a company to come load up all of your earthly possessions and make them disappear forever on their own timeframe, Promaster Movers, Aztec Movers, and Hawkeye Movers Ltd are the way to go.

This is a 'Bait and Switch Outfit'! Stay away! I called in Oct 2018 to get an estimate to move from Austin,TX to CA. moving a 3300sqft home. Spoke with moving consultant who quoted &6450 after a few questions about what big furniture items I had. That was about $2000 better than other company quotes I received. I explained that I would be selling some furniture as we were downsizing and was told we could rereviewing the list a week prior to the move at the end of Nov. I paid $2500 deposit and then could not get in touch with consultant a week prior to move leaving 3 voicemails to no avail. Another rep finally called me back and told me adjustments couldn't be made but the driver would adjust as he loaded items. It turned out that the volume estimate of my move was so incorrect that my move costed twice the estimate for half the items. Then I was told by the driver that I would need to pay by cashiers check or cash only to get my belonging delivered in CA. Their estimates are intentionally low to hook you then jacked up so they can hold your belonging hostage till you pay....in cash! Terrible company!

I hired ProMaster Movers to move me and my family from New Hampshire to Texas. I provided a very detailed inventory to get the most accurate estimate possible. Once the movers arrived and loaded all of my items on the truck I was told I owed an additional $3,000. Since everything was already on the truck I had no option other than to simply pay the difference. I should also mentioned they tried to charge me for 2500 cubic feet of space, when the truck only held 1700 cubic feet. I literally had to get out a tape measure and measure the truck in the presence of the driver so he could see that they truck was only 1700 cubic feet. It wasn't until I refused to pay that they "cut me a deal" and only charged me for 1700 cubic feet (my estimate was 1100 cubic feet). I attempted to contact my sales person to let her know what had happened and she never responded. The moving company they sub-contracted with also lost several of my items and has also stopped answering my phone calls. Overall, this was one of the worst experiences of my life.