Promax Supply, LLC

Hi ***,Thanks so much for letting us know there was an issue with your order It appears to be a Warehouse Error We have processed a reshipment with a reference number of [redacted] and will get back to you with tracking next weekI am not sure why you had difficulty contacting us When you click on ProMax Commerce on the listing on [redacted] , you will see a Customer Service option on the left By clicking on that, you will find our email address and phone number Our Customer Care Team Leader, ***, tried to reach by phone There was no answer so she left a message Please give her a call back at [redacted] x*** Our office hours are Monday through Friday from am to pm Eastern Time You can also reach us by email at [redacted] We respond to emails within hours Please let us know if there is anything else I can do to help.All the best, [redacted] Director of Customer CareProMax Commerce [redacted] x***

Hi ***, so sorry you did not receive the plate stands Our tracking showed delivery; I apologize they did not make it to you As [redacted] mentioned on the phone, she processed a manual reshipment for youShe will get back in touch with tracking on Friday Please let us know if there is anything else we can do to help Thank you! The Customer Care Team, ProMax Commerce

Revdex.com:I responded to their e-mails times Howver, they have provided a label and upon receipt of the item and a refund, I will drop the complaints Regards, [redacted]

Hi ***,I am so sorry you had a bad experience with your order I reviewed the order and correspondence It appears we were working with the Supplier to send the missing part They shipped the wrong item in error After you notified us of this, we requested a reshipment of
the correct part The supplier took an extended time to respond and reship After you spoke with ***, she decided it would be best to send you a complete reshipment of the item It has been processed and will ship today with *** tracking number *** You will be able to see movement at ***.com within hours Again, my deepest apologies for the delay and inconvenience Sincerely, ***, ProMax Commerce

Hi ***, Thanks for getting in touch. I show your order was placed on 12/and is shipping today (1/2) from our OH warehouse. Tracking will upload to *** by Wednesday (1/3). For each sales listing on ***, there is a delivery window. We generally delivery on the early side
of the estimate. Once we have tracking, we will have an estimated delivery date. I will follow up with that date tomorrow. All the best, ***, ProMax Supply

Customer called into our store on 1/stating the case of receiving one unit of dog food.I spoke directly with *** about what happened explaining in full detail and resolving this for her right away with a full refund.We are a new third party seller to the *** dashboard.Our inventory is
generated through data and uploaded to the *** site.We sell this food as a single can.*** had a listing for a case.Due to the fact that the UPC code on the item is the same for both listings, *** placed our store on both listings, in error as we should have only been placed on the listing for the single can.I explained all of this in full detail to Mrs*** and she was understanding of the issue.I issued her account a full refund for the discrepancy in the listingI told the customer to please keep the can on us.I have already contacted our IT team and *** to have our store immediately removed from this listing as it was incorrect.This matter has been directly resolved with the customer.This listing has now been removed.Please let me know if you need any further information.Thank you,***

Hi [redacted],Thanks so much for letting us know there was an issue with your order.  It appears to be a Warehouse Error.  We have processed a reshipment with a reference number of [redacted] and will get back to you with tracking next week. I am not sure why you had difficulty contacting...

us.  When you click on ProMax Commerce on the listing on [redacted], you will see a Customer Service option on the left.  By clicking on that, you will find our email address and phone number.  Our Customer Care Team Leader, [redacted], tried to reach by phone.  There was no answer so she left a message.  Please give her a call back at [redacted] x[redacted].  Our office hours are Monday through Friday from 9 am to 5 pm Eastern Time.  You can also reach us by email at [redacted].  We respond to emails within 24 hours.  Please let us know if there is anything else I can do to help.All the best,[redacted]Director of Customer CareProMax Commerce[redacted] x[redacted]

Hi [redacted],So sorry for the trouble with the order.  When you wrote in saying you received the wrong item, we asked for the UPC code so we could investigate.  Everything on our side showed you should have received the [redacted] flag.  I don't show that we received any response from...

you.  We sent 3 messages asking for that information.  I am not sure if there is an issue with the email address linked to your [redacted] account.  At any rate, we are happy to respond here. I checked into the SKU and see we have two suppliers. One is [redacted] and the other is [redacted] is showing 0 inventory on the model (011430R) and the message DISCONTINUED ITEM AS OF 09/23/2017 DUE TO DISC BY MANUFACTURER - NEW MODEL. [redacted] is still showing 5 in stock.  This order was sourced from their stock.  Since the model was discontinued, they must be sending a replacement model from [redacted] Flags.  Their SKU is the same so our shipping facility would not have realized there was a discrepancy. Our hardware suppliers mainly deal with retail stores so replacements are sent periodically.  In a retail setting, the customer can see the change and know what they are purchasing.  With e-commerce, we often hear of model/brand changes from our customers.In summary, there was never an issue with sending a prepaid label and we certainly did not intend to ship a different brand.  I believe you were just not receiving our replies.  A prepaid [redacted] label is attached.  Please affix the label and drop it off at any [redacted] facility. We can either issue a full refund upon receipt or ship the new [redacted] model direct from [redacted].  It is model 23803.  Please let me know what is best for you.Sincerely,[redacted], Director of Customer Care, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:I responded to their e-mails 3 times.  Howver, they have provided a label and upon receipt of the item and a refund, I will drop the complaints. 
Regards,
[redacted]

Hi [redacted], so sorry you did not receive the plate stands.  Our tracking showed delivery; I apologize they did not make it to you.  As [redacted] mentioned on the phone, she processed a manual reshipment for you. She will get back in touch with tracking on Friday.  Please let us know if...

there is anything else we can do to help.  Thank you! The Customer Care Team, ProMax Commerce