Sign in

ProMedica Home Medical Equipment

2655 W Central Ave, Toledo, Ohio, United States, 43606-3550

Sharing is caring! Have something to share about ProMedica Home Medical Equipment? Use RevDex to write a review

ProMedica Home Medical Equipment Reviews (%countItem)

The customer service kept hanging up on me and not calling me back as to my order being wrong with my catheters.

I purchased a power wheel chair received it in November I called the next week because the right large wheel wobbled after about 5 calls they final r
I purchased a power wheel chair received it in November I called the next week because the right large wheel wobbled after about 5 calls they final r

Desired Outcome

I purchased a,power wheel chair and received it the first part of November. I called because the front wheel wobbled. I left a message with the problem after 2 weeks and 10 messages later someone came out to look at it and said he had to order a part it would be a couple of days. That was the middle of December. Still no returned calls. I purchased this power wheel chair paid a lot of money for it, now I cannot use it.

ProMedica Home Medical Equipment Response • Jan 15, 2018

We acknowledge the chair has a slight wobble requiring a new part that is covered under the warranty. Our employee denies stating the part would be available in a couple days, as we have no ability to control the vendor's delivery time frames. Our phone records also indicate only two messages received from the customer, which were both returned; however, we have had some issues with our phone system, so it is possible other messages were deleted before having been picked up by a staff person. The chair was, and continues to be, operational.

Per the vendor, the part was on back order (that is, out of stock) until this week. They have indicated delivery of the part will be made to us on Thursday January 18th. Our repair technician has scheduled a repair visit to the patient's home on Friday January 19th.

Customer Response • Jan 16, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
All the calls I made were just ignored. The repairman said it will only be a couple of days. I am sure they keep it in stock..

Check fields!

Write a review of ProMedica Home Medical Equipment

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

ProMedica Home Medical Equipment Rating

Overall satisfaction rating

Address: 2655 W Central Ave, Toledo, Ohio, United States, 43606-3550


Add contact information for ProMedica Home Medical Equipment

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated