Promenade Clocks & Gifts

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10780723, and find that this resolution is satisfactory to me.? I would like to make note that it has cost me much more than 250$ to continue with my treatments in TexasI don't feel that this dental office was honest and I had corresponded with dr Pacifico via email for several months and this is the most he has offerredIt's a shame that he doesn't stand behind his practice 100%Goes to show the character and ability of the office Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I appreciate the fact that DrPacifico took the time to elaborate on all of those points in his responseI am also a little unsure of where he is getting his numbers regarding account balances, neither here nor there that is not the issue at this point Here are my thoughts on the issue: I believe there were issues highlighted in the response that were unnecessary, and did not focus on the issue of the complaint As the patient it is my right to choose or refuse any type of treatment, and is my right to choose where I have those treatments preformed The complaint is, I had an implant started at Pacifico Dental, and am choosing to have it completed at another practiceTherefore, since I have paid up front for the complete implant process, and am not having the complete implant process done at Pacifico Dental, it would only seem logical that I am owed a refund for the work that this facility has not completed I have a complete treatment planned that was given to me by Pacifico Dental, for work not yet completed, and it states for tooth (the implant site) ‘Implant Supported Crown’ with the price being $1,and ‘Prefabricated Abutment’ with a price being $ These two items have NOT been completed, nor will they be completed by Pacifico Dental, therefore, there is no reason that a refund has not been given I know that the estimate for insurance to pay is $940, and that is for the whole implant process I will say again, if a refund is/was given to me and the estimate for what insurance is going to pay is wrong, I would be more than happy to pay a bill for the work that was done The last conversation that was had between DrPacifico and [redacted] , DrPacifico said that he had put in a request at the office for at least a partial refund of the work that was not completedAccording to the response that DrPacifico gave that would have been on 9/30/(since that is the last call that he lists having talked to [redacted] .) Today is 11/6/and I have yet to receive any type refund I have come to the point where anything that is told to me, verbally or in writing, will be cause for me to question the validity of what is being told to meIn my personal opinion this is a very unprofessional way to handle a business/health care facility I will not view this complaint as closed, from my side, until I have received a refund for the work that was not completed by this facility Regards, [redacted]

Date; 10.20.2015Hi ** ***,I am in receipt of the complaint referenced aboveA response will be coming shortly,Sincerely,Michael *P***, DMD Owner,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I appreciate the fact that DrPacifico took the time to
elaborate on all of those points in his responseI am also a little unsure of
where he is getting his numbers regarding account balances, neither here nor
there that is not the issue at this point
Here are my thoughts on the issue:
I believe there were issues highlighted in the response that
were unnecessary, and did not focus on the issue of the complaint
As the patient it is my right to choose or refuse any type
of treatment, and is my right to choose where I have those treatments
preformed
The complaint is, I had an implant started at Pacifico
Dental, and am choosing to have it completed at another practiceTherefore,
since I have paid up front for the complete implant process, and am not having
the complete implant process done at Pacifico Dental, it would only seem
logical that I am owed a refund for the work that this facility has not
completed
I have a complete treatment planned that was given to me by
Pacifico Dental, for work not yet completed, and it states for tooth (the
implant site) ‘Implant Supported Crown’ with the price being $1,and ‘Prefabricated
Abutment’ with a price being $
These two items have NOT been completed, nor will they be completed by Pacifico
Dental, therefore, there is no reason that a refund has not been given
I know that the estimate for insurance to pay is $940, and
that is for the whole implant process
I will say again, if a refund is/was given to me and the
estimate for what insurance is going to pay is wrong, I would be more than
happy to pay a bill for the work that was done
The last conversation that was had between DrPacifico and
*** ***, DrPacifico said that he had put in a request at the office for
at least a partial refund of the work that was not completedAccording to the
response that DrPacifico gave that would have been on 9/30/(since that is
the last call that he lists having talked to *** ***.) Today is 11/6/and
I have yet to receive any type refund
I have come to the point where anything that is told to me,
verbally or in writing, will be cause for me to question the validity of what
is being told to meIn my personal opinion this is a very unprofessional way
to handle a business/health care facility
I will not view this complaint as closed, from my side,
until I have received a refund for the work that was not completed by this
facility
Regards,
*** ***

9/30/15To whom it may concern,After review of ***'s records and discussion with
staff and doctor involved here is what I found.*** came to our office to have her teeth straightened in Dr *** reviewed her options and she chose the *** techniqueShe now claims that this technique was not appropriate for her situationThis is not truePrior to making of the aligners every case is sent to *** for their opinion and approval, Had her problems not fit with their guidelines they would not have authorized the case to even be startedWhy would they approve a case that they knew would fail and create problems for all involved? *** purchased and paid for the "top tier, full treatment from ***, contrary to her claim that we may have charged her for the full case and "only paid for lower tier case and pocketed the money"Full treatment with *** includes all of the aligners (appliances that move the teeth), three refinements at no charge (corrections to the case with new aligners if things not going the way planned or wanted), and then finishing retainersAlthough she did not complete treatment before she moved we gave her the last appliances (aligners) to complete her case in her new locationWe also instructed her to notify us immediately when she was done with the last appliance so we could order her retainers, or if she was unhappy we could order a revisionBy her own admission she did not find another dentist for over months Here is a quote from an email she sent me dated November 10th, 2014, almost two years after her case should have been finished,"I have been lazy in locating a new doctor here in Texas and recently found a doctor who is willing to have the case transferred"(note re: difficulty finding another doctor to do ***....When I heard that I was surprised considering that *** started in Texas and it has the highest concentration of *** providers in the countryI searched on line for doctors who use this technique in her area and found over of them within an hours drive of her homeI called the first five and found out all accept case transfers with a nominal/no charge to finish the caseThis entire process took less than minutes.)*** has a policy (not our policy) that states any refinements/retainers need to be done w/in days after they estimate the patient to be done with the last aligner*** moved away and was instructed by our office to contact us as soon as the last aligner was completedIf she had done so at the appropriate time we could have ordered any refinements needed and provided her retainers at no charge, allowing her case to be finished as plannedHowever she did not contact us for well over a yearBecause of this enormous time delay *** would not allow us to do anything more with her case at no chargeThis is a *** policy and not ours.As far as her complaint of being misled she signed an Informed Consent and agreement that clearly outlined the potential for taking additional time and also her responsibility to let us know of any problems immediately, not over a year laterFrom the consent form we have the following:"Potential risks of clear aligners As with other orthodontic treatments, clear aligners may carry some of the potential risks described below: -Treatment time may exceed your doctor's estimatesPoor compliance to your doctor's instructions, not wearing aligners the required number of hours per day, missed appointments, excessive bone growth, poor oral hygiene and broken appliances can lengthen treatment time, increase the cost, and affect the quality of the end results.I have read and understand the content of this document describing considerations and risks of *** clear aligners- I have been sufficiently informed and have been given the opportunity to discuss this form and its contents with the undersigned doctor, and to have my questions adequately answeredI have been asked to make a choice about my treatment, and I hereby consent to receive treatment with *** clear aligners as planned, prescribed and provided by the undersigned doctor, I agree to follow my doctor's treatment exactly as s/he plans, prescribes and provides it for me, and understand that any questions, concerns or complaints I have regarding my treatment must be communicated to my doctor as soon as they arise."Given that *** was admittedly "lazy' in finding a new dentist which in turn created the situation she is in I do not think a refund for her case is reasonableShe was making good progress and was almost finished when her delay in getting a new dentist created the problems she is now encountering.That being said, ***'s husband and his family have been patients of ours for years so as a token of good faith I am willing to send her $to help defray the costs she is now incurringUpon receiving a signed "hold harmless' agreement from *** I will gladly send her a check for that amountPlease inform Ine if she decides to take this offer.Regretfully,

9/30/15To whom it may concern,After review of ***'s records and discussion with
staff and doctor involved here is what I found.*** came to our office to have her teeth straightened in Dr *** reviewed her options and she chose the *** techniqueShe now claims that this technique was not appropriate for her situationThis is not truePrior to making of the aligners every case is sent to *** for their opinion and approval, Had her problems not fit with their guidelines they would not have authorized the case to even be startedWhy would they approve a case that they knew would fail and create problems for all involved? *** purchased and paid for the "top tier, full treatment from ***, contrary to her claim that we may have charged her for the full case and "only paid for lower tier case and pocketed the money"Full treatment with *** includes all of the aligners (appliances that move the teeth), three refinements at no charge (corrections to the case with new aligners if things not going the way planned or wanted), and then finishing retainersAlthough she did not complete treatment before she moved we gave her the last appliances (aligners) to complete her case in her new locationWe also instructed her to notify us immediately when she was done with the last appliance so we could order her retainers, or if she was unhappy we could order a revisionBy her own admission she did not find another dentist for over months Here is a quote from an email she sent me dated November 10th, 2014, almost two years after her case should have been finished,"I have been lazy in locating a new doctor here in Texas and recently found a doctor who is willing to have the case transferred"(note re: difficulty finding another doctor to do ***....When I heard that I was surprised considering that *** started in Texas and it has the highest concentration of *** providers in the countryI searched on line for doctors who use this technique in her area and found over of them within an hours drive of her homeI called the first five and found out all accept case transfers with a nominal/no charge to finish the caseThis entire process took less than minutes.)*** has a policy (not our policy) that states any refinements/retainers need to be done w/in days after they estimate the patient to be done with the last aligner*** moved away and was instructed by our office to contact us as soon as the last aligner was completedIf she had done so at the appropriate time we could have ordered any refinements needed and provided her retainers at no charge, allowing her case to be finished as plannedHowever she did not contact us for well over a yearBecause of this enormous time delay *** would not allow us to do anything more with her case at no chargeThis is a *** policy and not ours.As far as her complaint of being misled she signed an Informed Consent and agreement that clearly outlined the potential for taking additional time and also her responsibility to let us know of any problems immediately, not over a year laterFrom the consent form we have the following:"Potential risks of clear aligners As with other orthodontic treatments, clear aligners may carry some of the potential risks described below: -Treatment time may exceed your doctor's estimatesPoor compliance to your doctor's instructions, not wearing aligners the required number of hours per day, missed appointments, excessive bone growth, poor oral hygiene and broken appliances can lengthen treatment time, increase the cost, and affect the quality of the end results.I have read and understand the content of this document describing considerations and risks of *** clear aligners- I have been sufficiently informed and have been given the opportunity to discuss this form and its contents with the undersigned doctor, and to have my questions adequately answeredI have been asked to make a choice about my treatment, and I hereby consent to receive treatment with *** clear aligners as planned, prescribed and provided by the undersigned doctor, I agree to follow my doctor's treatment exactly as s/he plans, prescribes and provides it for me, and understand that any questions, concerns or complaints I have regarding my treatment must be communicated to my doctor as soon as they arise."Given that *** was admittedly "lazy' in finding a new dentist which in turn created the situation she is in I do not think a refund for her case is reasonableShe was making good progress and was almost finished when her delay in getting a new dentist created the problems she is now encountering.That being said, ***'s husband and his family have been patients of ours for years so as a token of good faith I am willing to send her $to help defray the costs she is now incurringUpon receiving a signed "hold harmless' agreement from *** I will gladly send her a check for that amountPlease inform Ine if she decides to take this offer.Regretfully,

Date; 10.20.2015Hi ** ***,I am in receipt of the complaint referenced aboveA response will be coming shortly,Sincerely,Michael *P***, DMD Owner,

Date: 5Hi ** ***,I am in receipt of the above captioned complaintI have contacted record archives to get the notes on *** *** and will respond once receive and review,Sincerely,Michael *PDMD, Owner

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10780723, and find that this resolution is satisfactory to me.
I would like to make note that it has cost me much more than 250$ to continue with my treatments in TexasI don't feel that this dental office was honest and I had corresponded with dr Pacifico via email for several months and this is the most he has offerredIt's a shame that he doesn't stand behind his practice 100%Goes to show the character and ability of the office
Regards,
*** ***

To whom it may concern,This letter is in response to the above captioned complaintI will address her concerns in the order presented.(1)
Summary of services provided for ***.*** came to our office for the first time on 5/6/15, and had subsequent visits on 5/7, 5/14, 5/18, 6/15, 9/and 9/For the services performed/ products purchased on those dates her charges totaled $3,So far her insurance has paid $60, she's paid $on a Visa card, and by check she paid $2,820, for a total $2,This leaves her current statement of account showing a balance of $owed us.(2) Treatment being "pushed" on her...*** came in and presented with numerous areas of decay, which she found hard to believe since she states she's been going to the dentist regularlyDr Joe spent minutes showing her and her father the x-rays, explaining what he sawI had two doctors review her X-rays and then used our *** *** (decay) Detection System, the only FDA approved Xray analysis software to diagnose decay that has a 99%+ accuracyThe second doctor and the *** system both confirmed Dr Joes initial diagnosis and treatment recommendationsoffered to have her come in and we would be glad to show her the results of this computer analysis but she refused (see comments below re phone calls)also mentioned this to her father in hopes that he could get her to come in and see the remaining work she needs to have done.(3) Insurance claims...We do a significant number of implant cases like ***'s and have found? insurance companies difficult at best with their payment policies, hence our need to ask for payment up frontOnce we billed the insurance we? received no further response from them, either denials or requests for informationThis is not an uncommon delay tactic we've seen with insurancesWe contacted the insurance company and have re-submitted for the second time (a total now of three submissions) the information they wanted, despite our submission of this information previouslyWe have yet to hear back from themAgain, this is not atypical of insurance company behaviorWe have also called her insurance and have been told (twice) that the claim is being processed.(4) Phone calls...*** states that messages were left for me, implying that I did not make an effort to address her concernsThis is just not trueI pulled my *** phone bill and found the following:Calls to ***...on 9/13/at 8:46PM there is a minute call to ***, where called and left a message for *** to return my callon 10/5/at 3:22PM there is a minute call where again left a voice mail to Callon 10/5/at 3:59PM there is an minute call, during which I explained her treatment, including the review of her X-rays by two doctors and analysis via the *** system previously mentionedalso reviewed the financials, explaining that at this point the total amount for the services we provided for her exceeded hers and insurances payments by $also assured her more than once that as soon as we receive payment from her insurance that would put her account in a positive credit situation I would gladly refund her any amount that was over what she owed us.Call to ***'s father, ***, who also called me about the account, and I called him back as follows...on 9/30/at 12:PM there is a minute callDuring the call explained to him what explained to *** re: doctors reviewing her X-rays, the use and offer to have him and/or *** come in to show the results of the *** analysis, and the situation with her account/insurance/balanceI also assured him, as did ***, that once we received any insurance payments and there was a credit balance with us would be happy to refund her money.At this point cannot justify refunding *** any money since she has an existing balanceOnce the insurance pays (IF they pay) will be more than happy to refund every penny of credit due herGiven the number of times that I told *** and her father this information I am surprised and disappointed she proceeded to file a complaint with the Revdex.com.If documentation is needed re: account charges/payments, copies of phone records, etc please advise and will be happy to provide them.SincerelyMichael *P***, DMD Owner,

Date: 9.9.201 5Hi [redacted],I am in receipt of the above captioned complaint. I have contacted record archives to get the notes on [redacted] and will respond once receive and review,Sincerely,Michael *. PDMD, Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I appreciate the fact that Dr. Pacifico took the time to
elaborate on all of those points in his response. I am also a little unsure of
where he is getting his numbers regarding account balances, neither here nor
there that is not the issue at this point.
Here are my thoughts on the issue:
I believe there were issues highlighted in the response that
were unnecessary, and did not focus on the issue of the complaint.
As the patient it is my right to choose or refuse any type
of treatment, and is my right to choose where I have those treatments
preformed.
The complaint is, I had an implant started at Pacifico
Dental, and am choosing to have it completed at another practice. Therefore,
since I have paid up front for the complete implant process, and am not having
the complete implant process done at Pacifico Dental, it would only seem
logical that I am owed a refund for the work that this facility has not
completed.
I have a complete treatment planned that was given to me by
Pacifico Dental, for work not yet completed, and it states for tooth 19 (the
implant site) ‘Implant Supported Crown’ with the price being $1,345.00 and ‘Prefabricated
Abutment’ with a  price being $600.00.
These two items have NOT been completed, nor will they be completed by Pacifico
Dental, therefore, there is no reason that a refund has not been given.
I know that the estimate for insurance to pay is $940, and
that is for the whole implant process.
I will say again, if a refund is/was given to me and the
estimate for what insurance is going to pay is wrong, I would be more than
happy to pay a bill for the work that was done.
The last conversation that was had between Dr. Pacifico and
[redacted], Dr. Pacifico said that he had put in a request at the office for
at least a partial refund of the work that was not completed. According to the
response that Dr. Pacifico gave that would have been on 9/30/15 (since that is
the last call that he lists having talked to [redacted].) Today is 11/6/15 and
I have yet to receive any type refund.
I have come to the point where anything that is told to me,
verbally or in writing, will be cause for me to question the validity of what
is being told to me. In my personal opinion this is a very unprofessional way
to handle a business/health care facility.
I will not view this complaint as closed, from my side,
until I have received a refund for the work that was not completed by this
facility.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10780723, and find that this resolution is satisfactory to me. 
I would like to make note that it has cost me much more than 250$ to continue with my treatments in Texas. I don't feel that this dental office was honest and I had corresponded with dr Pacifico via email for several months and this is the most he has offerred. It's a shame that he doesn't stand behind his practice 100%. Goes to show the character and ability of the office.
Regards,
[redacted]

To whom it may concern,This letter is in response to the above captioned complaint. I will address her concerns in the order presented.(1)...

Summary of services provided for [redacted] came to our office for the first time on 5/6/15, and had subsequent visits on 5/7, 5/14, 5/18, 6/15, 9/14 and 9/24. For the services performed/ products purchased on those dates her charges totaled $3,263. So far her insurance has paid $60, she's paid $97 on a Visa card, and by check she paid $2,820, for a total $2,977. This leaves her current statement of account showing a balance of $286 owed us.(2) Treatment being "pushed" on her...[redacted] came in and presented with numerous areas of decay, which she found hard to believe since she states she's been going to the dentist regularly. Dr Joe spent 40 minutes showing her and her father the x-rays, explaining what he saw. I had two doctors review her X-rays and then used our [redacted] (decay) Detection System, the only FDA approved Xray analysis software to diagnose decay that has a 99%+ accuracy. The second doctor and the [redacted] system both confirmed Dr Joes initial diagnosis and treatment recommendations. offered to have her come in and we would be glad to show her the results of this computer analysis but she refused (see comments below re phone calls). also mentioned this to her father in hopes that he could get her to come in and see the remaining work she needs to have done.(3) Insurance claims...We do a significant number of implant cases like [redacted]'s and have found insurance companies difficult at best with their payment policies, hence our need to ask for payment up front. Once we billed the insurance we received no further response from them, either denials or requests for information. This is not an uncommon delay tactic we've seen with insurances. We contacted the insurance company and have re-submitted for the second time (a total now of three submissions) the information they wanted, despite our submission of this information previously. We have yet to hear back from them. Again, this is not atypical of insurance company behavior. We have also called her insurance and have been told (twice) that the claim is being processed.(4) Phone calls...[redacted] states that messages were left for me, implying that I did not make an effort to address her concerns. This is just not true. I pulled my [redacted] phone bill and found the following:Calls to [redacted]...on 9/13/15 at 8:46PM there is a 2 minute call to [redacted], where called and left a message for [redacted] to return my call. on 10/5/15 at 3:22PM there is a 1 minute call where again left a voice mail to Call. on 10/5/15 at 3:59PM there is an 11 minute call, during which I explained her treatment, including the review of her X-rays by two doctors and analysis via the [redacted] system previously mentioned. also reviewed the financials, explaining that at this point the total amount for the services we provided for her exceeded hers and insurances payments by $286. also assured her more than once that as soon as we receive payment from her insurance that would put her account in a positive credit situation I would gladly refund her any amount that was over what she owed us.Call to [redacted]'s father, [redacted], who also called me about the account, and I called him back as follows...on 9/30/15 at 12:36 PM there is a 7 minute call. During the call explained to him what explained to [redacted] re: 2 doctors reviewing her X-rays, the use and offer to have him and/or [redacted] come in to show the results of the [redacted] analysis, and the situation with her account/insurance/balance. I also assured him, as did [redacted], that once we received any insurance payments and there was a credit balance with us would be happy to refund her money.At this point cannot justify refunding [redacted] any money since she has an existing balance. Once the insurance pays (IF they pay) will be more than happy to refund every penny of credit due her. Given the number of times that I told [redacted] and her father this information I am surprised and disappointed she proceeded to file a complaint with the Revdex.com.If documentation is needed re: account charges/payments, copies of phone records, etc please advise and will be happy to provide them.SincerelyMichael *. P[redacted], DMD Owner,