Prometric

Unable to get a response from customer service No response from phone calls, or messages left on their website response request So two issues, First occurred back in January, was scheduled to take a test I believe on the third, snowstorm happened and they closed down the location they didn't contact me until it was too late to reschedule and wouldn't reschedule it Not pleased with the resolution second issue is I scheduled a different test I do not have a confirmation email I would like to talk to a customer service respresentative to confirm my appointment but they have not responded, started trying to contact them on 2/20/sent several requests for contact No response Payment method is you give the CPA organization some money, they give you an exam number which you use on prometrics site to schedule the appointment To confirm an appointment on prometrics site they are supposed to send you a Confirmation number Jan 4ths test confirmation number was *

I have taken the CNA exam on Oct 23rd 2015, I have failed the exam due to the peritineal care I feel that it is unfair because I have studied all the skills and have practicedI was also not feeling well the day of the test I was suffering from migraine headaches, whitch causes me to have memory loss and slow reflexesAs of today I'm medically fine and heathy but on the test day I feel it had affected me Also the instructor was not paying attention and had not even watch me perform the skill she only seen me at the end I feel it's unfair that I failedI payed for the exam I have sent a appeal to Prometric about this and they said they sent a response but I never received one

Military transcript request was never processedIncorrect contact info on Prometric siteSecurity issue and identity theft liability The only way to have [redacted] scores sent to colleges for military is through Prometric's "Military Transcipt Order Form" It must either be mailed to [redacted] XXXXX; or faxed with credit card information to (XXX)XXX-XXXXI faxed my form to the number on April 21,at 12:in the afternoon I received a transmission verification report at 12:on the same date confirming the fax processed My college has still not received my transcripts from Prometric To inquire the status of my order, I attempted to contact the toll free contact number (XXX-XXX-XXXX) that Prometric lists on their website The number can never be completed as dialed I also tried adding a in front of the entire number, to get the same result Next, I tried calling every other phone number on the Contact Us page, including the active duty milita

TOEFL test messed up by administrator by not giving scratch sheet I had my TOEFL test on June 25th at Atlanta:Atlantlake Drive Test Center Address [redacted] Order Id XXXXXXXX while in the middle of listening section, I realized I only had half paper left in the sheet so I raised my hand,indicating to the test administrator that I need a new set of scratch sheet so when she came, she saw I have a half paper left so she tried explaining me that she cannot give me the new sheet so I tried telling her through my actions ( as I had my headphones on my ears ) that it's only the half paper left but she didn't care and left and mind you ,all this happened when I was in the middle of listening sectionI lost my focus and couldn't pay attention to the audio recording from that pointi had to raise my hand again when the the entire sheet got over ( literally every inch ) and I had no place to write my notes until sh

I sat for an exam proctored at a prometric center in Plano, Texas on 4-6- The proctor had a lengthy coversation with another test taker in such a loud voice that her words were clearly audible although I was using ear buds and wearing a head set over my ears I asked the proctor to lower her voice although she did notThis same proctor refused to allow me back into the testing center in order to take the second half of my exam I submitted a request for a refund on 4-8- I followed up by phone periodically but did not get a response from prometric until the end of July I was told by telephone that prometric would refund my proctoring fee because of the long delay in responding to my request and due to the fact that I was treated so unprofessionally by the prometric staff I was additionally told that a prometric representative might be reaching out to me in order to confirm my mailing address in order to provide me with my refund Instead, I received an e

My testing center was changed without my input or approvalPrometric will not acknowledge and correct the situation I scheduled and paid $for an exam at the [redacted] (testing center [redacted] I received confirmation of payment, test location,d and timeI was satisfiedI then received a confirmation email stating the same test time but a different location at [redacted] (testing center [redacted] I tried repeatedly to get prometric to acknowledge the mistake and correct it by confirming the original testing centerPrometric's has told me if I want to take the test in [redacted] I should go on their website and reschedule and pay the $rescheduling feeThe only solution they can think of is charging me more money

I completed my application for testing close to two months agoPrometric charged me and hasn't issued me a test date and refuses to give me answers In mid February I completed my applications for Arkansas CNA testingThe status of my account showed as received, and my credit card was charged, for several weeks before I had to contact Prometric to inquire about the status of my accountAt this point they requested further documentation which I providedSince then prometric has not issued me a test date and every time I have called and inquired about my date I am given the run aroundSome times staff has told me that I need to resubmit and applicationOther times staff has told me that my application is complete and they are working as hard as they can to get me a test dateLate last week I received a status update showing my application as complete but still no test dateThis process has gone on for over a month, prometric has taken so much time that I may loose my job for fai

Terrible customer serviceWas advised that I would be reimbursed for travel expenses by their employeesThey are now refusing to reimburse meOn top of this they lied about trying to contact me to discuss this issue

Prometric's refund policy is unethical to say the very leastI was charged times for the same appointmentRequest for refund was made immediately Prometric's online calendar to select appointments is a nightmare to useConfirmations buttons remain greyed out, dates are selected and then replaced by a default dateIt is very easy to choose the wrong date when attempting to set an appointment As a result, my firm paid for the for the initial appointmentAfter purchase, I realized that the wrong date was chosen and attempted to change the dateI was then charged for the change despite immediately noticing the error and attempting to correct itAt this point I was so flustered by the constant reloading of the page, I realized I chose the incorrect date a second time, subsequently receiving another chargeI IMMEDIATELY called to request a refund for the last two charges and was directed to the website to submit a request for a refundAs I filled the form, there's a mandatory

I'm attempting to obtain a receipt for rescheduling my examThe fee was $and after payment I did not receive a receipt to my email I've been attempting to contact a human at the corporate office for days nowEach time I call the corporate number it rings for over minutes before the receptionist Mike picks upThe first day this happened I was routed to the customer care line and the line rang for over minutes (called on my cell and can provide screenshot confirmation) and looped me around and around without putting me in contact with any customer service repThe second day it also took over minutes for headquarters to pick up, (again Mike) and after explaining my situation I was directed to a supervisor who also did not pick upI also attempted to contact someone through the online chat function which states that it will be available on Tuesdays at 9amIt's Tuesday and it's 9:11am and the chat is still offline

I paid $to schedule a new [redacted] appointment for 3/6/since I wasn't able to reschedule my previous appointment due to website technical issues I wasn't admitted to my March 6, [redacted] exam because the person at the sign in desk told me there was an issue with my middle name not showing up on the registrationI had my original California driver's license as well as my original Social Security card to show as proof of identificationI contacted Prometric on the phone to let them know the lady at the sign in desk would not let me in to take my test because of some issue with my middle name, and Prometric on the phone told me the middle name should not cause any issue with being admitted to the testHowever, the lady at the sign in desk refused to let me in to take my test because she said I didn't write my middle name on registration since my middle name is listed on my driver's licenseThis made no sense to me because this isn't the policy to add my middle name to the admiss

Fraud charges I had two $charges that I did not authorize I have never used this company or heard of them I received a credit card processing email but no response When I tried to call, no one would give me a phone # to the billing dept or transfer me

DSST score report billing dispute On March 12th I setup my profile with the school code of [redacted] for [redacted] I took the public speaking exam on march 23rdMy school never received itI complained on April 1st to no availI complained again on April 6th and noticed my school code was missing from my profileI added itI had to pay 30$ to have my transcript sentI need that refunded since my school code was not in the system at the time of testing and I couldn't verify it then, which would have allowed a free transcript to be sentThank you

Contacting customer service over the phone is completely impossible, yet required to confirm test details!!! I have scheduled myself to take the CNOR exam through prometric.com 3 weeks ago. I have been trying to reschedule my exam for 4 days now and cannot reach a single human being through the phone number (1-800-896-6037) provided on their website. I've been kept on hold for 30 minutes every time I call which is now totally 7 times. No one has time for this and it is completely absurd. There is no other number to call and no other way to reschedule my exam! The website gives the ability to reschedule online but is asking for a Confirmation/Tracking number that I do not have. I tried to reach the credentialing institute that provides the exam but she informed me they have nothing to do with the scheduling therefore I NEED to talk to these people at prometric and I cannot reach anyone.

Prometric does not refund any money for cancelled tests and does not adequately notify the applicant I requested a refund for a test that was cancelled within hours It took them over two weeks to respond that the cancellation policy is located in the candidate information bulletin, which I cannot locate on their website When I requested additional information they responded with "Thank you for your input", which does not even address any of my issues or questions

Unacceptable testing condition at " PROMETRIC [redacted] XXXXX" I took PMP exam on May 9th at "Promoetric - [redacted] XXXXX"The center was already crowded with kids takign SATHad I known this, I would scheduled the test somewhere else or better timeConsidering my exam was hours long, I requested from center staff to provide a quieter place, but they refusedI asked to take water bottle inside testing room , which they refused They provided ear muffs so I can block they constant keyboard clicking sounds from other test takersBut , those ear muffs were too tightOn top of this, testing center staff was constantly coming in/out the room that made me impossible to concentrate on my examI spent several thousands for test prep and countless hours to prepare for this exam, but I did not prepare for this kind of atmosphere at testing site I called an complaint to Prometric and they gave me run-around and no straight answe

I requested a specific exam date, which would have been Sunday June 5, The agent I spoke with on June the 2, 2016, put in the wrong test dateI went to the location on June 5,for testingThe security guard on duty told me that location was closed on SundaysI called the appointment line back on that Monday explaining to the supervisor that the wrong date was put in for my examThe supervisor I spoke with informed me that he was located in Malaysia, and he listened to the date I called in for the test, and I said I would take June 4, for my examI told him I wanted to hear me say I excepted June 4, on the recorded dataI worked June 4, 2016, therefore I would not have excepted June 4, as a test dateThe supervisor informed me that I could not listen to the voice recordingI asked for a USA address for Prometric because I wanted to file a complaint with The Revdex.comBecause of the misunderstanding with the scheduling, I wanted to request a

I was told that I could not reschedule my CNA exam without repaying for a test that I was unaware I was scheduled to take and I forfeited my I was not aware of the only way of notification that my test would be scheduled would be via email I did not have access to a computer so I missed my test day and the only reason I am aware that I missed my test date is because I called PrometricI never received anything via mail or a phone callI was told that the reason Prometric asks for a email address because that will be the only way to notify you of your test dateI was also requested to give them my telephone number and address so there should have been other ways to communicate that something this important has been scheduledI feel like Prometric's policy on scheduling and missing test is designed to take consumers money and line their pockets with itIts unfair to the consumer that their money is taken and no other recourse is given but "oh well you have to pay another

Prometric emailed me on01/30/291, failed letter result of 28% for the CT Cosmetology Theory Exam taken on 01/20/in Hartford, CTAll class failed Investigate why my exam failedmy classmates also failed with a 30% or 29%The scoring failed

I attempted to register for one test, their confirmation kicked back with the wrong testI contacted the company and they want an additional I reigstered for the building systems exam and could see I entered the proper exam title through [redacted] as the proper icon was highlightedHowever, at the end of the billing registration process, the company assigned me to the wrong exam and they want an additional to try to resolve the confirmation errorThe exam has not been taken and they were contact immediately after the error aroseBut, they still want to charge an additional fee for an error that was on their end