Promo Planet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Attacking me personally and dishonestly is not the answer hereI too have emails to back up my complaintsI approved caps that were a simple reorder, of past caps and approved a picture of this order, They admitted that the word "white" in small print on that invoice with the picture I approved was their mistake, they called it a human mistake, and refused to refund my moneyBut they would redo the hats and I could pay a lessor amount for the hats that were made in errorI did not notice the small print where they had made the human error, I was approving the picture which had the correct thread, like I said, it was a simple reorderBut in order to settle this matter without the cost of court, I will be willing to take these at the cost they quoted me of $so I will accept a refund of the difference from what I paid, I think that is more than fairAlthough I will not sell these hats, I will simply give them away at my lossThe thread on the front doesn't match the thread on the back, and therefore are not acceptable to my standardsSo, with that said, they can issue me a $refund for their human errorOr take all the hats back for a full refund of $Their choice.I am assuming that they are referring to my comment in an email, that if there were not willing to refund my money I'd see them in court as a "threat" It was not meant as a threat, it is factI believe that they are not only wrong, but now its the principal of the matterI am willing to have a judge decide this issueThat was never meant to be hateful at all, I have been wronged by this unreasonable company, but I am willing for a Judge in court of law to decide the outcomeThe denim coats they embroidered did in fact look shoddy, but lets just skip over that fact, The real issue and I highly doubt any court will see differentlyIs that I ordered and approved a picture & a written description that had a lighter blue jean jacket with my logo in black threadThat is what I ordered and approvedThe picture for my approval and what I received are not the sameThey took it upon themselves to change the order without approval from me, and then they expect me to pay forThat is totally unacceptableThey used the excuse that I ordered other jackets with the white thread, so they assumed it was okBut the other jackets were an entirely different style, material and colorThey should have called me, or emailed me or sent me a textBut they did not communicate with me at allAt this point, I am beside myself with their responses and do not want them to redo anything, I want my money back, I cannot and will not do business with this companyThere is a reason why they insist on my approval of artwork done, and there was never any agreement that they could change anything at allWe've had issues with this company in the past and the woman before me had approved things wronglyBut we ate that cost because it was our error or so they saidI never fully investigated those issuesHowever, these issues at hand are errors that were made by this company and they need to pay for their mistakesI do not want them to tear out the white threads and replace them with black, based on what I've already received, I feel sure that work will be a total disaster, and at this point there is zero trust in their abilityI now understand why this company insist you pay 100% upfront, unlike the other companies I deal withThis company does not stand behind their work and are unwilling to pay for their mistakes.I will be happy to send pictures of what I received and what I had approved in the ordersThey simply cannot change an order and expect me to pay for it without prior consent or approvalIf they are still unwilling to refund anything, I will hire an attorney and see them in court for their mistakes unless I am refunded $for the jackets and $for the capsTotal of $1,070.72, and I will deliver these jackets back to them as soon as I receive my refundThey are also holding a sample cap I left in their office that will need to be returned to meI can send a courier to pick it up or send FEDEX to pick it up at their convenience I will send them a separate email asking how they would like to return that cap to meBut wanted it on record here for obvious reasons Regards, [redacted] ***

***, I am so sorry you feel this wayIn no way are we attacking youWe have serviced this account for several years although I know you are new to this position and this was your first order with usIt was a repeat order from using the exact same pre-approved embroidery fileLets address this matter and find a solution for you here, because in years of doing business we have never had a single bad reviewI told you previously that I accept responsibility for the color change of the thread to default to what was done on the previous orders and has always been used for *** *** in the pastI even offered to replace all the goods and if you let us do that which is our policy to make the order right, I was offering to let you keep the other goods if you wanted them at half the costI even offered to make a new digitized file if you do not like the file that has always been used in the past and that is what your management approvedI had the thread color changed from black to white on the dark denim jackets because the *** *** logo has always been done that way on ALL previous orders using dark garmentsThe black thread would not have been visible on these dark denim jackets. In the future, even when we know what it is supposed to be done this way, and to insure this does not happen for any of our other customers we will always stop production in instances like this and get their written approvalWe have produced many goods for *** *** over the past several yearsWe have caught several errors made by *** *** staff and fixed them saving them thousands of dollarsWe have always gone above an beyond for *** *** Providing value added services such as not charging *** *** for art creation when unusable art is sent over, waived rush charges, accepted less than minimum orders, and fixed many error orders at no added cost when it was not our faultThere are many other free services that the previous purchaser felt were a great benefit and service to *** *** I understand that being new to this position you may not have all the history, otherwise I would not think you could possibly say our service and workmanship is shoddy, especially when it is the exact same file used from the orderWe used the approved logo that *** *** had made and approved, and that you approved as wellIt is not any different from anything else that has been done in the past for *** *** I simply tried to help you with what I knew was the right thing to doAgain we offered to make this right for *** *** I hope you will reconsider your opinions warning others that we are going to rip them offWe work very hard to insure that every client receives the best possible service and workmanship at prices that cannot be matched for the value we add and bring to the relationships as a partnerI wish you well and hope this can be worked outAt the end of the day based on the history and our performance on all previous orders I simply do not think it is fair that you will not let us make the order right

*** *** ordered goods to be embroidered with an approved digitized file that had been used prior to her taking over the position of acquiring custom made goods at this company, for whom the products were purchasedHer complaint for the wrong thread color sewn for
the text, in white thread on black caps was an error, but the responsibility was on both sidesHer invoice reflected that white thread was being used and she approved that, however, we did not hold her to the approval because we had conflicting proofsWe took 100% responsibility for the matter and told her we would remake the goodsWe told her if she wanted to keep those caps with the error, we would give them to her below our cost at half priceThis was simply an attempt to not waste perfectly good caps, as they had the logo embroidered the way it has been done on previous orders Additionally, we stated we would replace the caps with the corrected color of thread if she chose not to keep those capsWe have made every attempt to right a wrong, and told her that we wanted to fix any mistakes and replace the goodsThat is our company policyWe have always stood behind our workmanship and that of our vendorsFor the denim jackets we sent her a proof showing black text for the embroidery around the logoWhen the goods arrived from the mill to the production facility, they called and notified me that the black thread would show up wellSince black thread was not going to show up on the dark denim we made the change to white thread when they were in production to insure she had the best quality of logo embroidery possibleAdditionally, we had other dark jackets in this order that were being embroidered with the same exact file and that were approved by her to use white thread, so we simply adjusted all to have white threadShe sent an email stating that the thread color on these was white, when she approved black, and we replied and told her that if she brought them back we would change it to black, but warned that black would not show up wellHer issue on these changed from the color of thread to the sewing looked "shoddy" and was unacceptableWe used the same approved digitized tape (file) that was made to mimic the distressed filter used on the logo text in the designSo what she stated looked awful was the file that the previous personnel in her position requested and had us useThere was not any deviation from that fileWe told her if she wanted to change from what was previously approved by her company before she took over the position, that we could do that but it would incur a cost to do soWe offered to change the text to black thread which will not show up and she refused to work with us citing she wanted a full refundWe are not going to give her a full refund, we will replace and or repair the goods to her original approvals or make the changes she wants for the logo to get rid of the distressed appearance in the text, if she wants to pay for a new digitized fileWe offered to change the file for the jacket back at a cost of $which is a wholesale cost to usWe are not making any profit on thatWe have done everything to try to help and will continue to work with herWe take a lot of pride in our relationships and view our clients as partnersWe are simply shocked that she stormed out of our office without allowing us to review the matter fully, and then became so hateful with us and began making threats when we made every attempt to make it right for herAs a partner we have tried to bring her up to date with previous orders and the way things have been done for that company over the last few yearsBut rather than work with us as a partner she has chosen to be quick to accuse and react irrationally rather than ask questions or be willing to listenWe have email history and approvals available for reviewPlease contact *** for assistance with this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Attacking me personally and dishonestly is not the answer here. I too have emails to back up my complaints. I approved caps that were a simple reorder, of past caps and approved a picture of this order, They admitted that the word "white" in small print on that invoice with the picture I approved was their mistake, they called it a human mistake, and refused to refund my money. But they would redo the hats and I could pay a lessor amount for the hats that were made in error. I did not notice the small print where they had made the human error, I was approving the picture which had the correct thread, like I said, it was a simple reorder. But in order to settle this matter without the cost of court, I will be willing to take these at the cost they quoted me of $6.95 so I will accept a refund of the difference from what I paid, I think that is more than fair. Although I will not sell these hats, I will simply give them away at my loss. The thread on the front doesn't match the thread on the back, and therefore are not acceptable to my standards. So, with that said, they can issue me a $337.92 refund for their human error. Or take all the hats back for a full refund of $671.52. Their choice.I am assuming that they are referring to my comment in an email, that if there were not willing to refund my money I'd see them in court as a "threat" It was not meant as a threat, it is fact. I believe that they are not only wrong, but now its the principal of the matter. I am willing to have a judge decide this issue. That was never meant to be hateful at all, I have been wronged by this unreasonable company, but I am willing for a Judge in court of law to decide the outcome. The denim coats they embroidered did in fact look shoddy, but lets just skip over that fact, The real issue and I highly doubt any court will see differently. Is that I ordered and approved a picture & a written description that had a lighter blue jean jacket with my logo in black thread. That is what I ordered and approved. The picture for my approval and what I received are not the same. They took it upon themselves to change the order without approval from me, and then they expect me to pay for. That is totally unacceptable. They used the excuse that I ordered other jackets with the white thread, so they assumed it was ok. But the other jackets were an entirely different style, material and color. They should have called me, or emailed me or sent me a text. But they did not communicate with me at all. At this point, I am beside myself with their responses and do not want them to redo anything, I want my money back, I cannot and will not do business with this company. There is a reason why they insist on my approval of artwork done, and there was never any agreement that they could change anything at all. We've had issues with this company in the past and the woman before me had approved things wrongly. But we ate that cost because it was our error or so they said. I never fully investigated those issues. However, these issues at hand are errors that were made by this company and they need to pay for their mistakes. I do not want them to tear out the white threads and replace them with black, based on what I've already received, I feel sure that work will be a total disaster, and at this point there is zero trust in their ability. I now understand why this company insist you pay 100% upfront, unlike the other companies I deal with. This company does not stand behind their work and are unwilling to pay for their mistakes.I will be happy to send pictures of what I received and what I had approved in the orders. They simply cannot change an order and expect me to pay for it without prior consent or approval. If they are still unwilling to refund anything,  I will hire an attorney and see them in court for their mistakes unless I am refunded $732.80 for the jackets and $337.92 for the caps. Total of $1,070.72, and I will deliver these jackets back to them as soon as I receive my refund. They are also holding a sample cap I left in their office that will need to be returned to me. I can send a courier to pick it up or send FEDEX to pick it up at their convenience.  I will send them a separate email asking how they would like to return that cap to me. But wanted it on record here for obvious reasons.
Regards,
[redacted]