Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The refund has not been credited to my account as of today, 3/20/17. Also, the last sentence of the businesses response to my complaint stated that "various emails" had been sent to me regarding the artwork? That is not true! I was never told that artwork was ready; however, I was verbally told that it would be 24 hours from the date I gave in my initial complaint.
Regards,
[redacted]
When the order was placed there were two issues. 1. The artwork we received was not accepted by the factory, which we sent out to be redrawn at no charge to the client. This service does add to the time it takes to produce the goods.2. The client only provided a PO box for delivery, and...
we cannot deliver goods to a PO box because we use [redacted] for delivery. Once both issues were cleared up the client received the proof the following day and the items shipped out Dec 17th and we upgraded the service to 3 day service at no charge. The client has been satisfied with the service they have received since we cleared all the issues and have delivered the product as promised.
HelloYes the customer emailed at 1:20 requesting to cancel the order. She place the complaint at 3:00 that day. She had sent us artwork that was not vector art, which meant it had to be sent to a 3rd party to be redrawn. We had just received the art back on her behalf but the proof had...
not been created. The art that was done was for a fee of 25.00. We have refunded the entire amount. Various emails had been sent to her concerning the art and time frame expectations.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in...
reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We were contacted today by the client asking for status, we responded we would get her an update and explained my husband(who also worked with me) had passed away this month very suddenly and apologized for the delays in our response times. To this she replied she would like a full refund of...
the order. We said we would comply and refund her money within 48 hours. The refund has already been processed. And the receipt is attached. We were only difficult to get a hold of due to the fact we are small family owned business who lost one of our family members and co workers.
Revdex.com:
I received the email that the [redacted] was shipped a week...
after I submitted a complaint with the Revdex.com. Due to the issue finally being resolved, I have determined that the response does satisfy my concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response, that my complaint will be closed as resolved.
Regards,
[redacted]
I responded to client, she did receive the correct product, and kept the other pens at no charge to her.We sent her a proof to approve which she did and the pens were sent out a few days later.
The client emailed us today at 1:43 we did check and the refund had not been processed for the 160.00. We have done the refund and cancelled the order today after getting there email. We just hadn't had the opportunity to respond to the email yet today. We do apologize there was a...
miscommunication with the client in regards to there order. We typically handle accounting issues at the end of the day. We apologize for any misunderstanding.
The client sent in artwork that was not accepted by the factory, and we informed them on July 22nd we would need better quality art. They responded they did not have the format we would need. We spoke with her the following week and we offered our 3rd party redraw service. We sent...
the art to them, and they responded the art was too fuzzy for them to redraw, we attempted to send them a few other files and discuss on the phone with them options for the redraw. Yes I spoke with the client on Aug 1, we were still working on her art because it was too fuzzy for the them to redraw. On Aug 5th we called the client saying we were still trying to get them to redraw the art for the. We have been in contact with the client and she knew the art was an issue, and we asked her to send us any other formats she had on Friday Aug 5th to assist us in getting her art redrawn. She never sent us an email with any better art or clearer versions of her art. So upon her request we have refunded her money and will cancel the order.The return receipt has been added to see the refund has already been processed.
The refund was issued on our part on Saturday. March 18th. It may not have posted to your account. But the refund receipt was sent. We did contact you telling you the art had to be redrawn. You cancelled the order, and filed the complaint before we had the chance to respond.We do apologize for the miscommunication. We have done all that we can, which is issuing you a full refund.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The refund has not been credited to my account as of today, 3/20/17. Also, the last sentence of the businesses response to my complaint stated that "various emails" had been sent to me regarding the artwork? That is not true! I was never told that artwork was ready; however, I was verbally told that it would be 24 hours from the date I gave in my initial complaint.
Regards,
[redacted]
When the order was placed there were two issues. 1. The artwork we received was not accepted by the factory, which we sent out to be redrawn at no charge to the client. This service does add to the time it takes to produce the goods.2. The client only provided a PO box for delivery, and...
we cannot deliver goods to a PO box because we use [redacted] for delivery. Once both issues were cleared up the client received the proof the following day and the items shipped out Dec 17th and we upgraded the service to 3 day service at no charge. The client has been satisfied with the service they have received since we cleared all the issues and have delivered the product as promised.
HelloYes the customer emailed at 1:20 requesting to cancel the order. She place the complaint at 3:00 that day. She had sent us artwork that was not vector art, which meant it had to be sent to a 3rd party to be redrawn. We had just received the art back on her behalf but the proof had...
not been created. The art that was done was for a fee of 25.00. We have refunded the entire amount. Various emails had been sent to her concerning the art and time frame expectations.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in...
reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We were contacted today by the client asking for status, we responded we would get her an update and explained my husband(who also worked with me) had passed away this month very suddenly and apologized for the delays in our response times. To this she replied she would like a full refund of...
the order. We said we would comply and refund her money within 48 hours. The refund has already been processed. And the receipt is attached. We were only difficult to get a hold of due to the fact we are small family owned business who lost one of our family members and co workers.
Revdex.com:
I received the email that the [redacted] was shipped a week...
after I submitted a complaint with the Revdex.com. Due to the issue finally being resolved, I have determined that the response does satisfy my concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response, that my complaint will be closed as resolved.
Regards,
[redacted]
I responded to client, she did receive the correct product, and kept the other pens at no charge to her.We sent her a proof to approve which she did and the pens were sent out a few days later.
The client was refunded the full amount. The refund receipt was sent to her the Monday to confirm that the refund was done.
The client emailed us today at 1:43 we did check and the refund had not been processed for the 160.00. We have done the refund and cancelled the order today after getting there email. We just hadn't had the opportunity to respond to the email yet today. We do apologize there was a...
miscommunication with the client in regards to there order. We typically handle accounting issues at the end of the day. We apologize for any misunderstanding.
The client sent in artwork that was not accepted by the factory, and we informed them on July 22nd we would need better quality art. They responded they did not have the format we would need. We spoke with her the following week and we offered our 3rd party redraw service. We sent...
the art to them, and they responded the art was too fuzzy for them to redraw, we attempted to send them a few other files and discuss on the phone with them options for the redraw. Yes I spoke with the client on Aug 1, we were still working on her art because it was too fuzzy for the them to redraw. On Aug 5th we called the client saying we were still trying to get them to redraw the art for the. We have been in contact with the client and she knew the art was an issue, and we asked her to send us any other formats she had on Friday Aug 5th to assist us in getting her art redrawn. She never sent us an email with any better art or clearer versions of her art. So upon her request we have refunded her money and will cancel the order.The return receipt has been added to see the refund has already been processed.
The refund was issued on our part on Saturday. March 18th. It may not have posted to your account. But the refund receipt was sent. We did contact you telling you the art had to be redrawn. You cancelled the order, and filed the complaint before we had the chance to respond.We do apologize for the miscommunication. We have done all that we can, which is issuing you a full refund.
We have apologized for the mix up with the pens, and have issued a full refund. We have attached the refund receipt.