When the order was placed there were two issuesThe artwork we received was not accepted by the factory, which we sent out to be redrawn at no charge to the client This service does add to the time it takes to produce the goodsThe client only provided a PO box for delivery, and we cannot deliver goods to a PO box because we use [redacted] for deliveryOnce both issues were cleared up the client received the proof the following day and the items shipped out Dec 17th and we upgraded the service to day service at no charge The client has been satisfied with the service they have received since we cleared all the issues and have delivered the product as promised
When the order was placed there were two issuesThe artwork we received was not accepted by the factory, which we sent out to be redrawn at no charge to the client This service does add to the time it takes to produce the goodsThe client only provided a PO box for delivery, and we cannot deliver goods to a PO box because we use [redacted] for deliveryOnce both issues were cleared up the client received the proof the following day and the items shipped out Dec 17th and we upgraded the service to day service at no charge The client has been satisfied with the service they have received since we cleared all the issues and have delivered the product as promised