Promotion In Motion, Inc.

Review: First) when calling the customer service is lacking and non functional a customer is unable to communicate and get resolutions for they direct to voice mail and no return calls . call not once but 3 times to no avail which led me to file this compliant

Second)the issues of spoilage was the initial issue where as we encountered hard fruit snacks where as they suppose to be soft and chewy. lost favor/taste in product UPC [redacted] date for taste is [redacted] yet these are spoil which is misleading or false advertisingDesired Settlement: replacement or refund

Business

Response:

Tell us why here...Promotion In Motion, Inc. (“PIM”) is the manufacturer, marketerand distributor of [redacted].Mr. [redacted] purchased [describeproduct]and on [redacted] left a voice mail message at PIM indicatingthat he was not satisfied with the texture of the product or the taste and thatit was “spoiled”. We attempted to reach Mr. [redacted] by telephone several times butwere unsuccessful in making contact with him. We finally reached him on July 17th.He questioned whether the product had expired, but the product code he provided([redacted]) indicates that this is still good product.Mr. [redacted] demanded three boxes of products to replace the one boxwhich he claims was unsatisfactory. We have attempted to resolve this with himbut he is now refusing to accept telephone calls from PIM.Product quality, safety and consumer satisfaction are our toppriorities.We look forward to an amicable resolution to this matter if Mr.[redacted] is willing to discuss this with us.

Review: contacted Promotions in Motions in regards to the hard stale two boxes of candy fruit snacks Variety packs the candy is normally soft but the two boxes garnished endless complaints from the guests at our youth and adult sunday

so disappointed we were strucked with two boxes of very poor condition candiesDesired Settlement: refund hopefully before our next event labor day weekend

Business

Response:

Revdex.com of New Jersey,

We have reached out to the consumer and are in the process of receiving product samples back for further investigation. We will follow up with the consumer once all is received and evaluated.

Consumer

Response:

the business did not contact me with details on how they would satisfy me for the issues in any form or fashion

Business

Response:

Per our conversation yesterday 9/30 I had informed you that Mr. [redacted] had refused to accept anything from us as of 9/2. We sent him a pre-paid postage envelope and fresh product via UPS and we were notified that he refused the delivery. We would be happy to re-send to him, we just need reassurance that he will accept the delivery and in return send us the packaging and findings.Please advise, Thank you

Review: I purchased a pack box of Welch's fruit snacks on 6/17/from Winco foods storeI just opened this box of fruit snacks on 7/7/and I had eaten packs on 7/7/as well my year old daughter who had only eaten packWithin minutes of eating the fruit snacks my daughter and I both had Diarrhea, vomiting, face swelling, abdominal pain and I had a migraineThese symptoms persisted for days.Desired Settlement: I would like for Welch's to contact me in regards to the issue, I have repeatedly tried to contact them both by email and phone
Business
Response:
Ms.[redacted] purchased a 40ct Welch's Fruit Snacks box and alleges that she became very ill, her symptoms lasted for days and she was "poisoned"She first contacted us via a post on Facebook on 7/8/We responded to her post and requested that she return the product to us so we could analyze it and address her concernsWe also requested the LOT code from the product so we could analyze our retained samplesWe are now in direct contact with her, she agreed to return the product to us and has done so and we are in the process of analyzing itThis matter has been given high priorityWe are in direct communication with Ms[redacted] and will continue to keep her advised of the results of our investigation and address her concerns
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,
[redacted]