Promotional Specialties International, Inc.

After review of the status of *** *** ***, we concluded the project did not have enough Ads to go to print at it's deadline and was sent back to the sales department. We now have moved it's status to Rush order and are sending to print ASAP.Projected shipping will be by
no later than 4/20/*** *** is no longer with the companyIf you have any other issuesPlease Contact *** *** at ***0.We apologize for your inconvenience and thank you for your support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

After review of the verification tape. Made on  11/20/17. Between Ms. [redacted] and our company, we determined the verifier did not correctly handle the call. Ms. [redacted] only requested information about our program and did not commit to purchase an ad on the [redacted] Cancer...

Awareness T-Shirts.  We have reprimanded and transferred  the verifier and the transaction has been cancelled.  [redacted]
[redacted]Promotional Specialties International

Project Was shipped on 04/24/18.

The order was cancelled per the customers request.

We  refunded the customer the full price of her ad on 10/24/17.

I am rejecting this response because: it has now been since September of 2017 to receive the product paid for. I've attempted to get the product or a refund many times since then. I keep getting told "it is in press now " or "the machines are down and can't complete the order" or "we are putting a rush on it". I just want to be done and get a refund of what I paid.