Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Attached contract states the install was for a sunroom. This structure was modified at some point and was not original to the house. Picture #1 This picture is of a level on one of the installed windows. The center bubble shows the window is 100% level. Picture #2 This is a picture of a level on the interior wood trim of the homeowners window. The center bubble indicates there is a heavy pitch to the room/structure itself. Notice the window screen frame behind the level; it shows even compared to the level itself. Also, the manufacturers report is attached.
[email protected]:26 PM to me To whom it may concern:In speaking with with Miss [redacted] earlier today, I expressed how important customer service is to Empire Window Company, and apologized for our shortcomings in this matter.Due to staff changes in our service department, we were unaware...
of specific details in regards to the completion of this job. We have since initiated new precautions to learn from this situation.A service technician met with Miss [redacted] on July 8 to talk over her concerns, and create a completion list to her satisfaction. At the homeowners convenience, we are currently scheduled to complete this job on July 19.Should there be any further questions or concerns please do not hesitate to contact me at 440-232-1550Bill G[redacted]Director of operationsEmpire Window Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern:In conversation with Mr. Mrs. [redacted], I apologized for the oversight of providing full screens versus half, and any overall lack of communication that may have taken place. With offering the option of half screens among other options, we were able to reach a resolution that...
worked for all parties involved.I appreciate your time and businessBill G[redacted]Director of operationsEmpire Window Company
Revdex.com:
We have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. We appreciate that Bill took the time to come out and show us all the documentation and photos he had of the water damage. However, it still stands that the installer or service technicians that came out could have taken the time to walk us through this information one of the three time they came out to the house. We had no idea they had even documented damage other than the small piece of wood they advised we repair when they came out in August. They could have saved both us and themselves months of grief and frustration if their service technicians would have given more than one or two word answers when asked questions.That being said, the window is beautiful and we're very happy to be able to grow herbs all year round now.
Regards,
[redacted] And [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Attached contract states the install was for a sunroom. This structure was modified at some point and was not original to the house. Picture #1 This picture is of a level on one of the installed windows. The center bubble shows the window is 100% level. Picture #2 This is a picture of a level on the interior wood trim of the homeowners window. The center bubble indicates there is a heavy pitch to the room/structure itself. Notice the window screen frame behind the level; it shows even compared to the level itself. Also, the manufacturers report is attached.
[email protected]:26 PM to me To whom it may concern:In speaking with with Miss [redacted] earlier today, I expressed how important customer service is to Empire Window Company, and apologized for our shortcomings in this matter.Due to staff changes in our service department, we were unaware...
of specific details in regards to the completion of this job. We have since initiated new precautions to learn from this situation.A service technician met with Miss [redacted] on July 8 to talk over her concerns, and create a completion list to her satisfaction. At the homeowners convenience, we are currently scheduled to complete this job on July 19.Should there be any further questions or concerns please do not hesitate to contact me at 440-232-1550Bill G[redacted]Director of operationsEmpire Window Company
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern:In conversation with Mr. Mrs. [redacted], I apologized for the oversight of providing full screens versus half, and any overall lack of communication that may have taken place. With offering the option of half screens among other options, we were able to reach a resolution that...
worked for all parties involved.I appreciate your time and businessBill G[redacted]Director of operationsEmpire Window Company
Revdex.com:
We have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. We appreciate that Bill took the time to come out and show us all the documentation and photos he had of the water damage. However, it still stands that the installer or service technicians that came out could have taken the time to walk us through this information one of the three time they came out to the house. We had no idea they had even documented damage other than the small piece of wood they advised we repair when they came out in August. They could have saved both us and themselves months of grief and frustration if their service technicians would have given more than one or two word answers when asked questions.That being said, the window is beautiful and we're very happy to be able to grow herbs all year round now.
Regards,
[redacted] And [redacted]