Pronto Insurance Agency

Good customer serviceThe agent explained the insurance carefully and completely

Complaint: [redacted] I am rejecting this response because: the facts of thtis report are not true It was stated during intial phone interview of status of windsheild It was verbalized in a very rule away that she (Adjuster) was not going to honor pair to windsheild Although it has been approval, this companies ethical behavior torwards myslef was less than respectful Than I have been made to pay for a own use of a rental at my expense and then submit for reimbursesment The bodyshop is still waiting on aproval from the company to complete repairs This is been going on now coming up to a month Regards, [redacted]

To Whom it may Concern, Attached is the response regarding complaint ID 1 [redacted] . Regards, [redacted] Customer Service manager.

Reference:
Calibri;"> Revdex.com Complaint: ***
Complainant: *** * ***
*** *** ***
San Antonio, TX Dear Sir/Madam,
Pronto was recently made aware of a complaint filed by Mrs*** ***, complaint ID ***, regarding policy the cancellation processIn her complaint, Mrs*** stated she was unsatisfied with the cancellation and refund process
After extensive review of her policy, the facts are as follows:
Mrs***’s policy was cancelled on 3/09/for a full refundRefund for the amount of $was sent to the insured on 3/16/and tracking information was given to Mrs*** on 3/17/Pronto regrets any misunderstandings or inconvenience that MrPadron was caused during the process
Respectfully submitted,
*** ***
*** ***,
Customer Service Manager

To Whom it may Concern,
Attached is the response regarding complaint ID 1***
Regards,
*** ***
Customer Service manager

Reference: Revdex.com Complaint: ***
Complainant: *** * *** *** *** *** San Antonio, TX 78230Dear Sir/Madam, Pronto was recently made aware of a complaint filed by Mrs*** ***, complaint ID ***, regarding policy the cancellation processIn her complaint, Mrs*** stated she was unsatisfied with the cancellation and refund processAfter extensive review of her policy, the facts are as follows:Mrs***’s policy was cancelled on 3/09/for a full refundRefund for the amount of $was sent to the insured on 3/16/and tracking information was given to Mrs*** on 3/17/2016.Pronto regrets any misunderstandings or inconvenience that MrPadron was caused during the processRespectfully submitted,*** *** ***,Customer Service Manager

Reference: Revdex.com Complaint: ***
"text-align: justify;"> Claim #: *** Complainant: *** ** *** ** *** *** College Station, TX *** Dear Sir/Madam, Pronto was recently made aware of a complaint filed by Ms*** * ***, complaint ID ***, regarding claim *** filed on March 1, 2016. In her complaint, Ms*** stated she was unsatisfied with the repair process of her claimAfter extensive review of Ms***’s claim, the facts are as follows: A claim was reported by Ms*** on March 1, in reference to damages sustained in an accident. An initial estimate was obtained from Ms***’s shop of choice on March 6, and payment was issued and mailed on March 8, Ms*** contacted our offices on March 11, 2016, informing us that approval regarding a supplement was needed. The claim professional informed her that we were unaware of a supplement, but would contact the shop and obtain it. A follow up call was placed to her shop of choice and a request was made for them to submit the needed documentationOn March 15, 2016, Ms*** contacted our offices again, requesting status. She was advised that we were pending additional requested documentation, such as the photographs of her vehicle from her shopAt this time we are in the process of obtaining the completed supplement from Ms***’s shop. Upon receipt of the requested items, payment for the approved supplement amount will be issuedPronto regrets any misunderstandings or inconvenience that Ms*** was caused during the claims process. Respectfully submitted, *** *** *** ***, Customer Service Manager

To Whom it may Concern, Attached is the response regarding complaint ID 1[redacted]. Regards,[redacted]Customer Service manager.

Complaint: [redacted]I am rejecting this response because: the facts of thtis report are not...

true.  It was stated during intial phone interview of status of windsheild.  It was verbalized in a very rule away that she (Adjuster) was not going to honor pair to windsheild.  Although it has been approval, this companies ethical behavior torwards myslef was less than respectful.  Than I have been made to pay for a own use of a rental at my expense and then submit for reimbursesment.  The bodyshop is still waiting on aproval from the company to complete repairs.  This is been going on now coming up to a month.  Regards,[redacted]

Reference:                         Revdex.com Complaint: [redacted]...

                                        ...⇄ Claim #: [redacted]                                         ...⇄ Complainant: [redacted]                                         ...⇄ [redacted]                                         ...⇄ College Station, TX 77842                                         ...⇄ [redacted]   Dear Sir/Madam, Pronto was recently made aware of a complaint filed by Ms. [redacted], complaint ID [redacted], regarding claim [redacted] filed on March 1, 2016.  In her complaint, Ms. [redacted] stated she was unsatisfied with the repair process of her claim. After extensive review of Ms. [redacted]’s claim,   the facts are as follows: A claim was reported by Ms. [redacted] on March 1, 2016 in reference to damages sustained in an accident.  An initial estimate was obtained from Ms. [redacted]’s shop of choice on March 6, 2016 and payment was issued and mailed on March 8, 2016.   Ms. [redacted] contacted our offices on March 11, 2016, informing us that approval regarding a supplement was needed.  The claim professional informed her that we were unaware of a supplement, but would contact the shop and obtain it.  A follow up call was placed to her shop of choice and a request was made for them to submit the needed documentation. On March 15, 2016, Ms. [redacted] contacted our offices again, requesting status.  She was advised that we were pending additional requested documentation, such as the photographs of her vehicle from her shop. At this time we are in the process of obtaining the completed supplement from Ms. [redacted]’s shop.  Upon receipt of the requested items, payment for the approved supplement amount will be issued. Pronto regrets any misunderstandings or inconvenience that Ms. [redacted] was caused during the claims process.  Respectfully submitted, [redacted], Customer Service Manager

Good customer service. The agent explained the insurance carefully and completely.

Complaint: [redacted]I am rejecting this response because: the facts of thtis report are not true.  It was stated during intial phone interview of status...

of windsheild.  It was verbalized in a very rule away that she (Adjuster) was not going to honor pair to windsheild.  Although it has been approval, this companies ethical behavior torwards myslef was less than respectful.  Than I have been made to pay for a own use of a rental at my expense and then submit for reimbursesment.  The bodyshop is still waiting on aproval from the company to complete repairs.  This is been going on now coming up to a month.  Regards,[redacted]