ProPark

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Business Response to a ComplaintComplaint ID#: [redacted] Company Name: ProParkCompany Contact: Dennis S [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response:I have received the complaint and have reached out to the guest to see if their complaint has been resolved since it was filedShould the issue not be resolved, I will personally ensure that it is.Sent on: 5/16/2:53:PMSent by:

To *** ***, Regarding complaint ID 10772451, we accept no liability for this claim, as the damage that the claimant alleged was the fault of our company was, in fact, pre-existing damage. Prior to Propark valet attendants driving vehicles,
they must conduct a comprehensive damage check of the vehicle and denote damage on the parking ticket itself. The damage being claimed was denoted on the valet ticket prior to our attendant driving the vehicle. We have provided a copy of the ticket to the claimant During our internal investigation, our valet attendant indicated that he did not speak to the claimant regarding the incident, but rather provided him with a claim form. It should be noted that the claim form, which was signed by the claimant, indicates that by signing, the claimant understands “that the parking attendant has no authority to authorize repairs, or resolve this incident, or to change the terms and conditions of the accepted parking ticket.” Additionally the claimant asserts that the parking manager admitted liability, whereas our manager confirmed that this was also a fabricated statement and that in reality, the only promise made to the claimant is that we would investigate his claim, which we did. When dealing with the claimant, our claims department representatives treated the claimant with the utmost respect and professionalism. Respectfully yours, Dennis S*** Dennis ** S***

To *** ***, Regarding complaint ID 10772451, we accept no liability for this claim, as the damage that the claimant alleged was the fault of our company was, in fact, pre-existing damage. Prior to Propark valet attendants driving vehicles, they must conduct a comprehensive
damage check of the vehicle and denote damage on the parking ticket itself. The damage being claimed was denoted on the valet ticket prior to our attendant driving the vehicle. We have provided a copy of the ticket to the claimant During our internal investigation, our valet attendant indicated that he did not speak to the claimant regarding the incident, but rather provided him with a claim form. It should be noted that the claim form, which was signed by the claimant, indicates that by signing, the claimant understands “that the parking attendant has no authority to authorize repairs, or resolve this incident, or to change the terms and conditions of the accepted parking ticket.” Additionally the claimant asserts that the parking manager admitted liability, whereas our manager confirmed that this was also a fabricated statement and that in reality, the only promise made to the claimant is that we would investigate his claim, which we did. When dealing with the claimant, our claims department representatives treated the claimant with the utmost respect and professionalism. Respectfully yours, Dennis S*** Dennis ** S***

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*** *** ** *** Good Morning, We have issued and mailed a check to the complainant’s address to compensate the full amount of the towing fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Business Response to a ComplaintComplaint ID#:     [redacted]Company Name:     ProParkCompany Contact:     Dennis S[redacted]Company Phone:     [redacted]Company Email:     [redacted]Person Who Sent the Complaint:...

    [redacted]Staff Member:     Response:I have received the complaint and have reached out to the guest to see if their complaint has been resolved since it was filed. Should the issue not be resolved, I will personally ensure that it is.Sent on: 5/16/2016 2:53:54 PMSent by: 50.250.43.241

Business Response to a ComplaintComplaint ID#:     [redacted]Company Name:     ProParkCompany Contact:     Dennis S[redacted]Company Phone:     [redacted]Company Email:   ...

 [redacted]Person Who Sent the Complaint:     [redacted]Staff Member:     Response:I have received the complaint and have reached out to the guest to see if their complaint has been resolved since it was filed. Should the issue not be resolved, I will personally ensure that it is.Sent on: 5/16/2016 2:53:54 PMSent by: 50.250.43.241

Review: The following complaints have been addressed with the management, December 23, 2014, and nothing has changed:1. A valet driver stole $2 in quarters from my vehicle. It was not the money being stolen that bothered me, however, I found out when I attempted to pay for parking to meet a client. 2. Wrecklessly driving our vehicle. Our easy pass has been flung to the other side of the vehicle, and the car tires show excessive markings from wheel spinning. 3. Recent construction prompted the firm to increase monthly fare without any notice.4. A valet drive lost our key the day my wife was on a way to an important interview. 5. 01/12/2015: my wife requested the vehicle, went down to the valet, they bought around the wrong vehicle. My wife waited another $40 minutes for our vehicle to be brought around. Over the last few weeks valet times have reached approximately 30 minutes. We have addressed this both with propark valet, and with the building, and nothing has changed.Desired Settlement: I would like a refund of monthly fare, when the business fails to deliver on the service.

Review: At 3:30p on Sun, Oct 27, 2013, I parked at the ProPark lot at [redacted]. The lot didn't have an attendant, but there was a self-service box. The rates on the box stated that Sun from 6a to 6p was $5. I placed $5 in the provided envelope and into the drop box. Upon returning two hours later, my wife and I (we) were approached by an attendant stating that we only paid $5 and had to pay $10 because "everyone else paid $10". We said the sign read $5, and he proceeded to mention that there was an event occurring and parking was $10. He then said a sign had been placed near the self-service box stating the cost was $10. He retrieved a sign from the office with the number 10, but no $ or any other words. Under protest, we decided to pay the extra $5. My wife was handing him the $$ and questioned whether he worked there given the questionable nature of this situation and stated that we wouldn't be returning to use this lot. As we were entering our car, the attendant yelled at my wife, telling her to get in the car. I then confronted the attendant for speaking to my wife that way, and he said that my wife needed to respect him and that he wasn't a slave. I said that her disagreeing with the situation and having an opinion has nothing to do with respecting him or not and he has no reason to talk to her that way. He quickly approached me, stood within 1 ft of me, began swearing and threatened to harm me. After a few moments of heated arguing, he turned around and walked away. My issues1. The official sign stated parking was $5. I parked my car based on that rate which is also posted on their website. [redacted]2. I parked my car for 2 hours on a Sunday afternoon and left before the event started. $10 for 2 hours is unreasonable. 3. The attendant was rude and aggressive prior to receiving the extra $5 and was extremely aggressive and directly threatened me AFTER receiving the extra money he requested.Desired Settlement: I want a refund of the extra $5 at a minimum, but believe I am due the other $5 as well given the behavior of the attendant.

Review: Propark is the company that manages the garage where I parm my car. One day, I noticed significant damage to my rear bumper. When asked, the attendant admitted it happened. When I submitted the claim, the company came back asserting that it determined the damage was not caused by the garage and would not cover the damage. They came to this conclusion despite the garage manager confirming with me what had occurred. This company was rude and dismissive when discussing the process and how it's basically tough luck. Deplorable customer service.Desired Settlement: I expect them to pay for the damage they caused.

Business

Response:

To [redacted], Regarding complaint ID 10772451, we accept no liability for this claim, as the damage that the claimant alleged was the fault of our company was, in fact, pre-existing damage. Prior to Propark valet attendants driving vehicles, they must conduct a comprehensive damage check of the vehicle and denote damage on the parking ticket itself. The damage being claimed was denoted on the valet ticket prior to our attendant driving the vehicle. We have provided a copy of the ticket to the claimant. During our internal investigation, our valet attendant indicated that he did not speak to the claimant regarding the incident, but rather provided him with a claim form. It should be noted that the claim form, which was signed by the claimant, indicates that by signing, the claimant understands “that the parking attendant has no authority to authorize repairs, or resolve this incident, or to change the terms and conditions of the accepted parking ticket.” Additionally the claimant asserts that the parking manager admitted liability, whereas our manager confirmed that this was also a fabricated statement and that in reality, the only promise made to the claimant is that we would investigate his claim, which we did. When dealing with the claimant, our claims department representatives treated the claimant with the utmost respect and professionalism. Respectfully yours, Dennis S[redacted] Dennis ** S[redacted]

Review: The residents all have put the complaints, pictures of damages on the [redacted] and on the social media board that brought it to the attention of a lot more residents that have all shared the same experience of Propark America, "upon the evidence available to us, we can only conclude that this damage didn't take place while vehicle was under our care" is the staple response all of the residents has received for all damaged cars in there lot. I have also received two written letters from staff that was employed at Pro park admitting the false practices that Pro Parking has exercised. All damages, days out of work, legal fees and adminstratives cost will all be a part of this suit for damages.

It just boils down to very poor management, leadership not stepping up to the plate to handle these matters that has been brought to there attention many times, but rather combat it with declining and refusing to pay for the residents that helps them maintain and to keep a job.

I've reached out to [redacted] which sends out all determination and also made six calls. He returned the first call seven days later, after retrieving the voicemail message, I called Mr. [redacted] back and for over a month not a call was returned. After sending a follow up note to my building management team this morning, thereafter that Mr [redacted] decides to finally call with information he was already notified about pertaining to the damages done to my [redacted] by his Propark Valet Staff. The [redacted] residents who resides in Building Capital and Rialto aren't able to park our own cars, it must be parked by Propark America's valet staff of whom did the damages and of some which aren't legally meet the requirements to conduct such activities due to various discrepancies.

I have completed 3 incident reports of which 2 of the first ProPark staff claims they never received them. They reported to only receiving the 3rd incident report of which they denied. However nine of the residents that were faced with the same ordeal I was with recent damages to our vehicles still haven't been resolved, with same default letters they have been sending to resident to negate from paying and handling matters correctly.

If ProPark America can not handle, park the residents vehicles without the numerous outstanding issues they should leave the [redacted] Residents. We work hard for our property, homes and cars and refuse to have a company try to damages our property and not pay for it, its nor fair and wrong.Desired Settlement: I would like my car repairs fully paid for with all damages and interests.

Review: I currently have a monthly parking pass for the High street lot. In the past 2 month I have had them stick a green parking violation sticker with a threat to tow on my car window even though I have a monthly pass hanging on the rear view mirror. When I tried to get a hold of someone I was blamed for the problem with them claiming my pass must have not been in the window. I tried to reach them through someone else but no one will get back to me in a timely manner. Im afraid that if I don't catch them one day after this put a tow sticker on my they will tow it and try to blame and make me pay for it. I pay to park there so I feel that my car is safe, but now I am more scared of them towing it for no reason and blaming me. I have spoken with other patrons and they have had similar things happen to them. Also the stickers are extremely hard to take off and leave glue on my window.

Product_Or_Service: Parking Space

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like for them to pay for the cleaning of the glue off my car and I feel my money should be refunded for the month. I mean I pay to have a pass there but they act as if I didn't pay or dont have a pass, so if thats what they think or how they are going to act then give me my money back.

Business

Response:

Business Response /* (1000, 20, 2013/05/16) */

I have emails from my management to Mr. [redacted] showing that we did respond to his complaint and as a courtesy we had our attendant clean the sticker off his car. According to 3 different people in our organization, he did not have his monthly pass visible, therefore, we put a violation sticker on his car. We apologized, cleaned the sticker off, and asked him to please have his monthly pass visible so this doesn't happen again.

Review: My complaint is for ProPark America, located at [redacted]. Phone[redacted], and FAX: [redacted].I lived in the Longfellow building since April 2013 and moved out December 2013. I had a contract with ProPark America to park my car there on a monthly basis, for the monthly amount of $325.I personally went to the office on December of 2013 to cancel my contract with ProPark, and according to them they would not charge me anything further.However, in January they wrongfully charged my credit card for the amount of $325. I made a complaint with them, and according to them they refunded.Today, February 7th 2014, they charged my credit card again for the total amount of $325.I spoke to manager [redacted] in regards to this matter, however this is unacceptable.I would like the refund for the amount of $650, which is a total for both months. Even though bank of america is aware of this concern and has opened a claim about this they were not able to complete the investigation.The consequences that have affected me is that Bank of America has charged me $3 for a claim dispute. In addition, my card was over-drafted so I did not have the $350 available to me on my credit card, this has caused pain and has prevented me to pay for food and medicine. I have spend countess hours on the phone with my credit card bank and ProPark.At this point nobody is able to help me. I need someone to prevent this from happening again and again. This is the second month (Jan and Feb) that they wrongly charge my card. My credit card keeps going on over-draft and the detrimental part of all this cannot be undone which is my "credit". This impacts my "credit", so not only they are affecting my credit line but also my "actual credit score".Please refund me for the amount of $650.Thank YouDesired Settlement: I would like to have $650 refunded to me, and I would like to $3 fee paid.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9918025, and find that this resolution is satisfactory to me.