ProPay, Inc.

In reviewing their account there were several transaction that the customer claims they didn't process. There were no changes to the login computer IP's or bank account to indicate fraud, so it is possible someone may have processed the transactions via malware on the computer. While the merchant is...

responsible for what is processed through their account we have done as the client requested. We have closed the account and we will not attempt to collect the $42.07 that is currently owing. However, should there be chargebacks on the account the merchant is still responsible for those under the Payment Services Agreement.We wish this account holder the best in their future business.Thanks,ProPay

Complaint: [redacted]
I am rejecting this response because:There was an original balance of $89.00. However, the amount transferred was $66.80. The principle is my concern. Please re-read the original complaint.
Sincerely,
Francine P[redacted]

Refunded all fees and spoke with customer. There was some confusion around a card provided by ProPay and one from another provider. Mr. [redacted] is going to try and locate the card and use it where it's accepted or login to his ProPay account and transfer the remaining balance and close the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our records show that a successful deposit occurred on 6/24/15 and that the account carries a zero balance.

The account is closed and does indeed carry a zero balance. There was a system glitch that took several accounts negative which has since been corrected. You have no liability for this account.