Propel Financial Services Reviews (%countItem)
Propel Financial Services Rating
Address: PO Box 100350, San Antonio, Texas, United States, 78201-1650
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Victor M, with Propel, is a professional and is great to work with.
every time and needed immediate and precise assistance, he always answered the bell and delivered.
what a great professional and person to have working for your company!!!!!!!!!!!
Michael W.
I sold my home in 2008 and (held onto note till paid )the buyer took out a loan due to $5919.00 delinquent taxes owed on property . I signed loan agreement with buyer as a co- signer for $6997.29 he signed as borrower /buyer made payments to Moncor Tax Advisors , In 2014 company changed its name to Propel Fianacial Services, In December 2016 Propel FILES lawsuit for $6096.90 Buyer paid this amount one month later in January 2017 evidence will prove.. Loan company continued to proceed with lawsuit threw 2018, Buyer/ barrower decided he could not afford to pay out any more money to loan than he already had ,plus pay property taxes, house payment , etc. So he decided to take a major loss and signed the home or give home back to me . As owner to home and co signer to loan agreement I proceeded to obtain Loan status information from PROPEL Financial services as it is my right to do so , being that I am now completely responsible for this loan . well my rights were violated repeadtly , evidence of company emails and myself stating your not on loan agreement...causing my right to remedy the situation.
Well I ended up having to pay out the pay off amount as lawsuit put house into foreclosure followed with a certified letter that was not delivered to me but to a church near me, stating that the house was going to be auctioned In two days.
Had it not been for the pastor I would have never known the house was to be auctioned. (Illegal service delivery)
I ended up paying propel fianacial services. $14,581.02. payoff amount.
Buyer paid from 2008-2017 all his payments. plus $ 6096.90 in 2017 amount in lawsuit statement. to a loan in the ORIGINAL amount of $6997.29 in 2008. 11 years ago
So I requested the payment statement on this loan and discovered payments that had been made by the barrower that were recieved by loan company YET DO NOT REFLECT ON PAYMENT STATEMENT. I am inclined to believe that an illegal act has been committed EMBEZZLEMENT. EVIDENCE WILL SHOW Checks :
1)$680.85 ck#*** October26,2010
2)$580.68 ck#*** February 16, 2011
3)$911.21 ck#*** May 28, 2012
4) $6,096.04 cK#*** January 25, 2017
These checks are Not on payment statement . and may be reason why loan company proceeded with legal action causing house to go into foreclosure ultimately causing buyer to lose house , causing co signer to pay $14,581.02 ...
I demand to know were these checks are, who recieved and cashed , why are they not added to payment on loan .
I have copies provided by Frost bank
Should you need routing numbers etc I can provide . These check were written to both Moncor tax advisors and PROPEL Fianacial Services.
August 9, 2019
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RE: Response to Revdex.com Complaint #***
Dear ***,
Propel Financial Services was notified that you contacted the Revdex.com regarding your account with Propel. We take all complaints and suggestions very seriously. Below is an overview of your account history which we hope will provide the needed clarification.
We have reviewed your concerns and on August 9, 2019, our Supervisor, ***, reached out by phone and spoke with you regarding your concerns.
You were concerned about the payments made towards the account along with the payment history from the time the loan was originated. Our office supplied the payment history from April 2011 thru October 2014 for *** along with the payment from Propel from 2014 thru October 2018.
Our office discussed the Contract Agreement with you and ***, which was executed September 8, 2008 with *** which was later purchased in 2014 by Propel from ***. Our office has reached out directly to *** to obtain a complete payment history on the account since the account originated in 2008.
Our office is working closely with you to provide the information you are requesting to help you to have a better understanding of the account balance. Upon receipt of the copies of checks you will be providing us, we will forward the information to ***. Once we have obtained a copy of your payment history from ***, our office will forward via email and following up with a call to discuss further.
If you have any other questions or concerns, please contact *** at *** or by email at ***.
Respectfully,
The Customer Service Team
Propel Financial Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Complaint: ***
I am rejecting this response because: I had previously filed a complaint by which propel financial services and Moncor Tax Advisors responded to . Due to numerous unanswered questions I am compled to submit complaint individually rather than all at once as I believe case has been considered ,answered and therefore closed yet I still do not see all my questions resolved. Question: as stated in email correspondence MONCOR tax advisor were Researching $1330.25 in reference to a payment made on behalf of Bexar county taxes . Moncor still has not provided any information on research. Why has Moncor not provided any evidence ? Where is the receipt upon which you stated was Paid on behalf of property to Bexar County Taxes? Where is the Evidence that would prove Bexar county "Forced Payment" on property even though Bexar county had a payment agreement in effect? Focus on this $1330.25 and provide evidence of your "Research" as you stated .Moncor Tax Advisor said they were going to research $1330.25 .my disired outcome is for Moncor not to lie about something they say they are going to do , in which further misleads Revdex.com and the complainant into believing that you properly answered and worked with complaint and resolved issues just because you responded , and because you responded Revdex.com closed complaint as if was actually resolved when in fact it's not resolved. Don't lie , or mislead, delay answers to questions by going on vacation or being out of the office or transferring to different dept, or give me partial , inaccurate , missing information then resend still with incomplete information till maybe the 3rd or 4th time ... Because this is only a few examples of what I have been repeadtly put threw and that's that I am a very patient person who is convinced this is a good way to get reed of even a patient , polite, understanding person.and you'll never have to answer to unlawful violations cuz that person gave up allowing themself to be victim . respectfully I say.
Regards
September 10, 2019
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RE: Response to Revdex.com Complaint #***; Propel Account No. ***
Dear ***,
Propel Financial Services was notified that you contacted the Revdex.com regarding your account with Propel. We take all complaints and suggestions very seriously. Below is an overview of your account history which we hope will provide the needed clarification.
We have reviewed your concerns and filed a response on August 9, 2019. Our office worked closely with you to provide the information you are requesting to help you to have a better understanding of the account balance.
Propel has provided all documentation regarding your account since our purchase of your loan from Moncor Tax Advisors which occurred in July 2014. It appears that the residual questions you have are related to the period of the time prior to when Propel began *** your account.
Any additional questions or concerns pertaining to your account prior to Propel purchasing your loan, we ask that you contact Moncor Tax Advisors directly. Propel Financial Services and Moncor Tax Advisors are two separate companies and not affiliated with one another. Please see the email address for Moncor Tax Advisors is ***@***.com.
If you have any other questions or concerns, please contact *** at or by email at ***@***.com.
Respectfully,
The Customer Service Team
Propel Financial Services
ContactUs@***.com
Complaint: ***
I am rejecting this response because:
As it has been stated that Moncor Tax Advisors and Propel Fianacial Services are 2 different company's ,a and not affiliated with one another. SO WHO IS ACTUALLY LIABLE FOR ACCT ***. So when Moncor was asked to provide documents and information on this account, it would appear t o bring forth further questions and concerns ,such as an unknown payment to Bexar county taxing UN IT in the amount of $1330.25.. . Moncor claimed this was being researched I have yet receive a response. 2nd question on April 4, 2014 TRANSFERREDred tax lien statement. It claims UNPAID PRINCIPLE BALANCE $6,096.04.Was this amount not paid? CK#*** Jan 25,2017, So why would Propel state, UNPAID PRINCIPLE BALANCE,IN APRIL18, 2018?3RD QUESTION HOW was note obtained from Moncor ONLY providing 4 years of payments being in 2011, further document provided either Propel or Moncor (?) Under the title LOAN ACTIVITY REPORT DEF PRINCIPAL BAL $7,092.96 CURRENT BAL $6096.04 . ORGINAL principle in 2008 is not shown nor are payment dence 2008 . I have sent NUMEROUS emails explain detailed questions .your response is that you are working closely and have sent the documents but that's all you've done as if this concludes you part .I'm still missing ck# *** $966.21 May 28,2012 . if this check for this amount does not show them it's missing . regaurdless of how company applied after it was received.It is the lenders duty and obligation to disclose verifiable records yet propel claims are they DO NOT HAVE RECORDS.
September 24, 2019
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RE: Response to Revdex.com Complaint #***; Propel Account No. ***
Dear ***,
Propel Financial Services was notified that you contacted the Revdex.com regarding your account with Propel. We take all complaints and suggestions very seriously. Below is an overview of your account history which we hope will provide the needed clarification.
We have reviewed your concerns and filed a response on August 9, 2019. Our office worked closely with you to provide the information you are requesting to help you to have a better understanding of the account balance. We reviewed your concerns and filed a second response on September 10, 2019.
Propel has provided all documentation regarding your account since our purchase of your loan from Moncor Tax Advisors which occurred in July 2014. It appears that the residual questions you now have are related to the period of the time prior to when Propel began *** your account. We have reached out to Moncor regarding your additional questions.
After connecting with Moncor, our records show that Propel has provided the additional documentation you requested and records also shows Moncor Tax Advisors also provided the payment history for your account from 2009, 2010, 2011, 2012, 2013, and thru January 2014. Propel also forwarded the same information to you by email on August 16, 2019.
Regarding your concerns on the forced payment of secondary delinquent tax amounts in the amount of $1,330.25 that was sent by Moncor Tax Advisors in 2012, that is under review by Moncor Tax Advisors. In reviewing the Moncor Tax Advisor ledgers, it reflects a stop payment, however Moncor Tax Advisors will need to confirm and validate.
When Propel purchased your loan in late 2014 from Moncor Tax Advisors, your principal balance was $6,096.04. Our office received a payment in the amount of $6,096.04 on 2/6/2017 and payment was applied to unpaid interest and fees incurred on the account. This is in accordance with the payment application waterfall methodology documented in your executed closing documents. As a result of receiving that payment, it only satisfied the unpaid interest and fees on the account, therefore the principal balance was not paid down. This resulted in your account continuing to reflect a past due status. A final payment was received on 10/2/2018 in the amount of $14,581.02, which paid the account off in full.
Any additional questions or concerns pertaining to your account prior to Propel purchasing your loan, we ask that you continue to work with Moncor Tax Advisors directly. Propel Financial Services and Moncor Tax Advisors are two separate companies and not affiliated with one another. The email address for Moncor Tax Advisors is ***@midamericamortgage.com.
If you have any other questions or concerns, please contact *** at or by email at ***@***.com.
Respectfully,
The Customer Service Team
Propel Financial Services
***@***.com
Complaint: ***
I am rejecting this response because:
Regards
They are OK, but they sure nickel and dime you when you are going to payoff your loan. They charged me $100.00 to release the lien and never saw any paperwork as to this being done. When I contacted them they did not response.
Friendly associates who are flexible with my time. Easy options for payment. Quickly emails receipt of payments.
I have contacted this company three separate times regarding an account of my late mother's. I have requested to speak with a supervisor or someone that could help me with the account; I have spoken with the same representative (***) each time I've called advising me she cannot help us only giving us a monthly amount to pay and repeating the account has legal fees on it. I have been told there is only one supervisor (***) in the entire company and she is very busy. I have been promised a call back from said supervisor, however this has not happened yet. I have tried to speak with someone about this account since December 28th.
My mother passed away December 26th. She took out a loan with this company for $3500.00 in 2008. Now over 10 years later they claim she owes $8081.95 after paying each month while missing a few payments. She was advised prior to her death this is mostly due to legal fees they have applied via email that we have a copy of. They attempted to foreclose on her home in July of 2018 however that was dismissed after she paid a lump sum payment.
I am attempting to speak with someone to settle the account or get information on the account. There is no money in her estate and there is more debt owed on the house than what it is worth. We received a letter from an attorney advising they would begin acceleration on the loan if no payments were made soon and advised us to contact propel for any questions we have.
Circling back to the main problem, we cannot get Propel to talk to help us, call us back or provide any details on the account. This is my last attempt to contact the company to receive information and or help. This company appears to be a scam and I find it extremely strange they have only one representative (***) who answers the phone and one manager (***) who is busy and not ever available.
Dear ***,
Propel Financial Services, LLC (“Propel”) was notified that you contacted the Revdex.com regarding your account with Propel. We take all complaints and suggestions very seriously.
Our office would like to address your concerns regarding your late mother’s account, as our records show you did make several attempts to reach our office to obtain information pertaining your mothers account.
On February 6, 2019, our Supervisor, ***, reached out by phone and spoke with you regarding your concerns. Our office received the Affidavit of Heirship on January 23, 2019 and the Death Certificate on February 6, 2019 which does allow our office to speaking with you. We do apologize for the delay in speaking with regarding your late mother’s account. In the conversation held with ***, you advised that you are still trying to determine what the steps are in regard to property located at *** as you stated there are no funds in your late mother’s estate.
In your discussion with our office, you requested that Propel provide you with a copy of the contract agreement along with the payment history of the account. On, February 6, 2019, our Supervisor, ***, emailed all the requested documents which consisted of property tax receipts of paid taxes, payment history, disclosure, and the contract agreement. Our office also explained that the property is currently in a default due to missed payments and is in the foreclosure process (pre-litigation).
Our office discussed the Contract Agreement with you, which was executed September 9, 2009 with Moncor Tax Advisors in the amount of $3,500.90 with an interest rate of 16.90%. Propel purchased the loan from Moncor Tax Advisors several years later in 2014. In your discussion with ***, she explained that payments have been missed throughout the account’s history which is why the property was in a foreclosure status previous to the current foreclosure status it is in now. The delinquent amount was paid to remove the property from foreclosure.
Our office discussed the options available to you, which are to pay the balance off in full and/or resume making payments and agree to an assumption agreement. You mentioned you were not sure what the next steps would be as there are other outstanding items due for the property and you were deciding if you wanted to “walk away” from the property.
Our office is willing to give you some time thru the end of February 2019 to determine what your decision will be. We are currently awaiting your call to discuss what option is best for your family.
Please contact our Servicing Department at 866-206-9310 or our Supervisor, ***, at *** Monday thru Friday 8:30 am thru 5:30 pm.
Thank you,
Propel Financial Services, LLC
I have been served a foreclosure notice from Propel via third party attorney firm of which I requested a payoff quote to resolve the matter. I received the quote a couple day later stating the amount. The amount reflected the original taxes unpaid, accrued interest, and all legal fees and charges. There was an additional charge of 3010.00 that had no explanation. I then reached out to Propel upon reading over the quote of which states clearly that if there are any questions to reach out to *** which I certainly tried to do. Upon calling I was placed on hold several times and then told that I can speak to *** due to my status of foreclosure that I would have to speak to their attorney. I then called the attorney to get an explanation as to why this charge was added to the payoff quote on the exact day I called to resolve the issue. It took several eamails to get an answer, I was then told that the charge is for future litigation charges. I was informed that a payment agreement would stop the foreclosure from going forward, if this is the case why would there be an additional charge of 3010.00 added to the quote the day I called and requested the quote. The previous charges are all calculated and itemized in full detail but this charge seemed a little excessive and unwarranted. The general complaint is that if a payment agreement stops the foreclosure then why am I being charged for litigation that has not or will not take place as per the agreement stops it.
Dear ***,
Propel Financial Services, LLC (“Propel”) was notified that you contacted the Revdex.com regarding your account with Propel. We take all complaints and suggestions very seriously.
Our records show that you spoke with our attorney’s office, Bronster, LLP, on January 23, 2019 and January 24, 2019. As much as Propel would like to work with you directly, you are currently being represented by your own counsel. Our law firm, Bronster, LLP, advised we can only communicate with you through your attorney.
As such, a payoff quote and payment plan terms were sent to your attorney on January 11, 2019. Our attorney also explained to your attorney that we cannot have ex parte communication with an individual who is represented by legal counsel. However, our attorney asked for your email address so we could forward the payoff quote both to yourself and your attorney. Our attorney has confirmed the email was sent to both your email and your attorney’s email address on January 24, 2019.
If you have any further questions, please have your attorney contact our attorney, Bronster, LLP, at *** and we can continue to partner on resolution through those means.
Thank you,
***
Supervisor, Operations
Propel Financial Services, LLC
Complaint: ***
I am rejecting this response because: Whether they can speak to me or my legal counsel is not the issue, my counsel has emailed Propel's attorney granting them permission to speak to me directly per our conversation and as I was instructed to do in order to speak with Propel's attorney's. The issue is why Propel's attorney's cannot explain the estimated cost listed on the most recent POQ (Pay Off Quote). If this agreement (POQ) stops or temporarily stops the foreclosure of which the estimated cost was explained to carry the litigation cost to the end of the foreclosure process. If the process is temporarily stopped then why is there an estimated cost that nearly brings the original cost of all things included filing fees, legal fees, title seach fees etc... to almost double. All cost are 3000.00 and the estimated cost of 3010.00 of which I have yet to get an explanation as to why this cost is not a concrete number for which that I owe and that I am willing to pay
Regards
Dear ***,
Propel Financial Services, LLC (“Propel”) was notified that you contacted the Revdex.com regarding your account with Propel. We take all complaints and suggestions very seriously.
Our records show that you spoke with our attorney’s office, Bronster, LLP, on January 30, 2019. As much as Propel would like to work with you directly, you are currently being represented by your own counsel. Our law firm, Bronster, LLP, has received the authorization from your attorney to speak with you regarding your account.
As such, an updated payoff quote in the amount of $4,429.19 with a good thru date of January 31, 2019 was emailed to you directly on January 30, 2019. Our office made the necessary fee adjustments on your account. Our records show that we have received payment to pay your balance off in full in the amount of $4,429.19 on 2/1/2019. Your release of lien is in process and the original will be mailed to your attention in the next 2-4 weeks. We recommend you file this release of lien with the Monroe County Clerk to complete the final step in removing the lien from the property.
If you have any further questions, please contact our office at ***.
Thank you,
***
Supervisor, Operations
Propel Financial Services, LLC
Ok, on June 2017 I spoke with *** one the Sales Reps at that time with Propel. The information she went over with me over the phone was totally diffferent when the Notary came out. So she sent out another Notary with the updated paperwork but this time once again it had the wrong date of payment. We had discussed my pay day was on the 15th of every month. I even have a text to where she promised to fix it. I am now faced with a critical ailment on my account do to this and along with these outrageous interest fees they keep adding. Then today I spoke with a rep and she told me that alleged payment is missing from November but she can't send me proof. I reach out to the lady that signed me up and so happen she is no longer with the company to rectify this, but I have all correspondence in my text to where she promised to fix it. I also had reached out to someone at Propel, but by this time intrest had become really high and the stipulation to fix the due date was the account had to be with no late charges, but since I don't get paid until the 15th this is why that happened. I need help really bad.
Dear ***,
Propel Financial Services, LLC (“Propel”) was notified that you contacted the Revdex.com regarding your account with Propel. We take all complaints and suggestions very seriously.
Our records show that you did speak with one of our Originators on June 13, 2017 regarding your delinquent taxes. At the time of your conversation with our Originator, a quote for amounts of the delinquent taxes owed was provided along with the payment terms.
Our records show a notary went out for your closing on June 19, 2017 and, the contract was signed in the amount of $43,982.19 for a 10-year term with a first payment due date of August 19, 2017 in the amount $654.11.
On August 24, 2017, you contacted Propel to advise that the amount of your monthly payment on your contract signed on June 19, 2017 was larger than the initial quote previously provided on June 13, 2017 by our Originator. On August 25, 2017, Propel identified there was an issue with the figures initially provided and agreed to complete a Modification Agreement to extend the term to 15 years to meet your budgetary needs. The Modification and Payment Agreement, with the outstanding balance of the Payment Agreement encumbering the Property as of September 1, 2017 was $45,132.47 with a first payment due date of October 1, 2017 in the amount of $559.98.
Our office would like to address your concerns regarding your contract, as our records show you reached out to our Originator on October 6, 2017 advising you would be making your payment on the 15th of every month as it aligns with your payday. Our Originator did inform you that once the first payment was made, we could adjust the payment due date. We also advised that Propel does have a 15-day grace period prior to incurring a late fee.
Our records show that an Account Manager spoke with you on October 9, 2017 regarding your account, educating you that your payment due date is on the 1st of each month and you informed our office you would be making your payment on the 15th. On November 6, 2017, you contacted our office via email stating you thought your payment due date was on the 15th and on November 7,2017 we replied via email and informed you that your due date was the 1st of each month.
On December 7, 2017, our office tried to reach you to discuss your account by phone, however your voicemail was full. You emailed our office on March 18, 2018 requesting to speak with someone from our office as you stated you only owed for the month of March. You also informed our office that you had mailed your payment in of $599.00.
On March 28,2018, our office emailed you providing you your most recent payment history and to inform you that we did not received your payment for February and March and another payment would be due on April 1, 2018.
On April 10, 2018, our office informed you via email that your account was past due 68 days and we also provided a Loan Account Statement for your records. On May 16, 2018, you contacted our office by email requesting to speak with someone regarding your account and you also stated that the Originator stated that the payment due date could be moved. Our office made an outbound call to discuss the matter with you and we were unable to reach you by phone, so a voicemail was left. On June 20, 2018, you contacted our office via email and requested us to move your due date to the 16th. In order to complete a due date change request, we require a form to be completed and for an account be current.
On June 25, 2018, our office sent you an email advising that our records did not show that we had received a due date change request form. You did reply and stated the Originator stated she would make the change. On June 26, 2018, we also informed you that in order to make any changes to your due date, your account would need to be in good standing. Our office requested that you bring your account current, so we could complete your due date change as you provided the due date change request form and if you had any further questions to contact our Servicing Department at ***.
You contacted our office and stated that there is an issue as this should have been taken care of months ago and you were only able to send the one payment. On November 13, 2018 you contact our office asking for assistance with a payment plan, however, the call was disconnected.
On January 19, 2019, you contacted our office and spoke with one of our Representative explaining your situation. Our office did inform you that your account needs to be current in order to change the due date.
We would also like to address your concerns pertaining to your interest and fees. Our records show that your account is past due 106 days due to missed payments that were not received for January 2018 and November 2018. Our records also show that the November 2017 payment was returned due to insufficient funds and a $30.00 NSF fee was incurred.
On December 13, 2018, your account was placed into the foreclosure process due to missed payments and because of being in default of your contract per the terms. As outlined in your contract, Payments will be applied in the following order of priority: (1) any charges Property Owner owes to Tax Lien Holder other than the Funds Advanced and interest, (2) interest that is due, (3) Funds Advanced. Interest will be calculated on the outstanding balance of Funds Advanced using the simple interest method and based on a three hundred Sixty-Five/six (365/366) day year.
We also advised you to confirm with your Financial Institute the reason why your payment for November 2017 did not clear.
On January 14, 2018, our Supervisor, ***, reached out by phone to you and you advised you were unable to speak as you were on your way to a business meeting for work and you would contact our office on January 15, 2018.
As a courtesy, while this is outside of our normal policy requirements, we have decided to make the change to your due date from the 1st to the 15th, however, your account still reflects past due and we suggest you submit payment to bring your account back in good standing. You can do so by mailing in your payment or by accessing our Customer Online Portal. You can click on Payment Options to submit a Setup Recurring Payments or select One Time Payment. If you are needing further assistance, please contact our office at ***.
Dear ***,
Propel Financial Services, LLC (“Propel”) was notified that you contacted the Revdex.com regarding your account with Propel. We take all complaints and suggestions very seriously.
Our records show that you did speak with one of our Originators on June 13, 2017 regarding your delinquent taxes. At the time of your conversation with our Originator, a quote for amounts of the delinquent taxes owed was provided along with the payment terms.
Our records show a notary went out for your closing on June 19, 2017 and, the contract was signed in the amount of $43,982.19 for a 10-year term with a first payment due date of August 19, 2017 in the amount $654.11.
On August 24, 2017, you contacted Propel to advise that the amount of your monthly payment on your contract signed on June 19, 2017 was larger than the initial quote previously provided on June 13, 2017 by our Originator. On August 25, 2017, Propel identified there was an issue with the figures initially provided and agreed to complete a Modification Agreement to extend the term to 15 years to meet your budgetary needs. The Modification and Payment Agreement, with the outstanding balance of the Payment Agreement encumbering the Property as of September 1, 2017 was $45,132.47 with a first payment due date of October 1, 2017 in the amount of $559.98.
Our office would like to address your concerns regarding your contract, as our records show you reached out to our Originator on October 6, 2017 advising you would be making your payment on the 15th of every month as it aligns with your payday. Our Originator did inform you that once the first payment was made, we could adjust the payment due date. We also advised that Propel does have a 15-day grace period prior to incurring a late fee.
Our records show that an Account Manager spoke with you on October 9, 2017 regarding your account, educating you that your payment due date is on the 1st of each month and you informed our office you would be making your payment on the 15th. On November 6, 2017, you contacted our office via email stating you thought your payment due date was on the 15th and on November 7,2017 we replied via email and informed you that your due date was the 1st of each month.
On December 7, 2017, our office tried to reach you to discuss your account by phone, however your voicemail was full. You emailed our office on March 18, 2018 requesting to speak with someone from our office as you stated you only owed for the month of March. You also informed our office that you had mailed your payment in of $599.00.
On March 28,2018, our office emailed you providing you your most recent payment history and to inform you that we did not received your payment for February and March and another payment would be due on April 1, 2018.
On April 10, 2018, our office informed you via email that your account was past due 68 days and we also provided a Loan Account Statement for your records. On May 16, 2018, you contacted our office by email requesting to speak with someone regarding your account and you also stated that the Originator stated that the payment due date could be moved. Our office made an outbound call to discuss the matter with you and we were unable to reach you by phone, so a voicemail was left. On June 20, 2018, you contacted our office via email and requested us to move your due date to the 16th. In order to complete a due date change request, we require a form to be completed and for an account be current.
On June 25, 2018, our office sent you an email advising that our records did not show that we had received a due date change request form. You did reply and stated the Originator stated she would make the change. On June 26, 2018, we also informed you that in order to make any changes to your due date, your account would need to be in good standing. Our office requested that you bring your account current, so we could complete your due date change as you provided the due date change request form and if you had any further questions to contact our Servicing Department at ***.
You contacted our office and stated that there is an issue as this should have been taken care of months ago and you were only able to send the one payment. On November 13, 2018 you contact our office asking for assistance with a payment plan, however, the call was disconnected.
On January 19, 2019, you contacted our office and spoke with one of our Representative explaining your situation. Our office did inform you that your account needs to be current in order to change the due date.
We would also like to address your concerns pertaining to your interest and fees. Our records show that your account is past due 106 days due to missed payments that were not received for January 2018 and November 2018. Our records also show that the November 2017 payment was returned due to insufficient funds and a $30.00 NSF fee was incurred.
On December 13, 2018, your account was placed into the foreclosure process due to missed payments and because of being in default of your contract per the terms. As outlined in your contract, Payments will be applied in the following order of priority: (1) any charges Property Owner owes to Tax Lien Holder other than the Funds Advanced and interest, (2) interest that is due, (3) Funds Advanced. Interest will be calculated on the outstanding balance of Funds Advanced using the simple interest method and based on a three hundred Sixty-Five/six (365/366) day year.
We also advised you to confirm with your Financial Institute the reason why your payment for November 2017 did not clear.
On January 14, 2018, our Supervisor, ***, reached out by phone to you and you advised you were unable to speak as you were on your way to a business meeting for work and you would contact our office on January 15, 2018.
As a courtesy, while this is outside of our normal policy requirements, we have decided to make the change to your due date from the 1st to the 15th, however, your account still reflects past due and we suggest you submit payment to bring your account back in good standing. You can do so by mailing in your payment or by accessing our Customer Online Portal. You can click on Payment Options to submit a Setup Recurring Payments or select One Time Payment. If you are needing further assistance, please contact our office at ***.
I have no correspondnce from Propel only a law firm or whoever they work with, no monthly statements nothing. Plus they unable to take direct payments which make so sense. Very very difficult to communicate with and seem to have a high turnover rate with no supervision. I started off my loan with another company however Propel took over. Good Luck
I’ve had a loan with Propel for 10 years. For 10 years my monthly payments $119.15 has been automatically drafted from my account. I do not receive payment reminders and I don’t believe I’ve received a statement for over a year now. My loan matured on September 15, 2018 with a Principal Balance of $263 still due. I have been trying for weeks to find out how I can get to the end of my loan term and STILL owe on the Principal but either A) I’m told it’s late fees/other charges (I’ve never missed a payment and the late fee is $5.95–I’d have to miss a LOT of payments to have $263 worth. And late fees/other charges AREN’T Principal) or B) my request is ignored. My calls are routed to a message system where I leave my information and am told someone will call me back within 48 hours. Nobody ever calls me back.
They took another payment of $119.15 on October 15 (a full month after my loan matured) and I STILL have a Principal Balance of $25 due!!! AND they’re now showing my account as being delinquent!!! It’s never been delinquent in the 10 years I’ve had it!!!
They also say I have to pay $110 for them to release the lien on my home and that’s ON TOP OF THIS $263 they say I still owe. There is nothing at all in my original paperwork about anything owed after my loan is paid in full—there’s a section for it (Monies You May Owe After Payoff—something like that) but it’s blank. If there was going to be a fee at the end for them to release the lien it should have been in the original loan agreement.
The statements they’ve sent me twice now show a $42 “fee” in August 2013 for a TMO Transfer—nobody will tell me what that’s for either (and that wouldn’t be part of the Principal either).
November 6, 2018
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RE: Response to Revdex.com Complaint #***; Propel Account No. ***
Dear ***,
Propel Financial Services, LLC was notified that you contacted the Revdex.com regarding your account with Propel. We take all complaints and suggestions very seriously. Below is an overview of your account history which we hope will provide the needed clarification.
Our records show you have an account with Propel, account number ***, which originated on August 23, 2008 in the amount of $7,139.23 with the first payment of $119.15 due on October 1, 2008. The term of your agreement is for 120 months with an APR of $15.900%, maturing on September 1, 2018.
On September 23, 2018, you contacted our office by email to *** inquiring on why your account is reflecting past due. Our records reflect we sent you an account statement, itemizing your payment history and allocation of principal, interest, and fees per payment on October 1, 2018. You also contact our office by email thru *** on October 1, 2018 inquiring why your account is reflecting past. We provide an email response on October 1, 2018 to explain the reason for the remaining balance and also provided the payment history for the account.
Your payments are applied to interest accrued, unpaid penalties and remainder to the reduction of the principal amount, which is in accordance with your contact. Simple interest accrues daily, and is calculated from transaction date to transaction date. If there are variances in the number of days between transaction dates the amount of interest due will fluctuate, sometimes you could pay more in interest and sometimes you could pay less dependent on when your payment is received.
On September 29, 2008, you requested for your ACH Debit date to be changed to 2nd of each month starting on October 2, 2008. Per your request, we agreed to make the change to auto draft payment. On October 28, 2008, you requested to change your ACH Debit date from the 2nd to the 5th of each month starting November 5, 2008. We also honored your request as that time. On August 25, 2010, we received your due date change request to change your payment due date from the 1st of each month to the 15th starting August 15, 2010.
I have enclosed with this response a copy of your transaction history, which shows that your payments are being accurately distributed between interest and principal, dependent on when your payments are received.
While we feel Propel has done everything in accordance with our agreement, we have decided to waive the remaining balance and issue a release of lien to you. If you have any other questions or concerns, please contact *** at *** or by email at ***.
Respectfully,
The Customer Service Team
Propel Financial Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I accept Propel’s resolution to my complaint.
Thank you
Complaint: ***
I am rejecting this response because:
I understand how payments are applied—interest then penalties then principal. However, in reviewing my transaction history that I received from Propel I have not accrued any penalties. There was a miscommunication with regards to changing the due date in 2010 and late payment fees were assessed at that time but they were reversed soon after when Propel confirmed the error was on their end. To date, Propel still has not provided a specifically detailed explanation as to:
1. Why my account still showed I had a balance due of $263 AFTER my loan matured on September 15, 2018 when my full transaction history shows no outstanding penalties or fees or charges other than the one below. I’ve been told by one agent that the $263 included the $110 I’m required to pay Propel to release the lien on my home. I’ve been told by another agent that the $263 did NOT include that fee.
a. A fee required AFTER the loan is satisfied would not/should not be included in the balance due to satisfy the loan. It is a separate fee that is required to get the lien on my house released, not to pay off my loan.
b. But, for a moment, let’s assume I was advised correctly in that the $263 balance due after my loan matured DID include that fee. There is still $153 balance that hasn’t been explained. I’ve made ALL payments in the amount set by Propel 10 years ago.
2. What was the TMO TRANSFER in August 2013 that added a $42 charge to my account? I’ve asked that question at least twice and still haven’t received an answer.
3. I noticed in my statement history that for a 3 year period (I think 2010-2013) extra monies from my payment would be applied to the interest about every 4-6 months, which means less money was applied to the principal (about $20-$30 each time). Why is that? My payments each month all consistently followed the same interest-to-principal ratio month after month after month then WHAM—extra $20-$30 to interest. It only happened from 2010-2013 though, which makes it even more odd.
Regards
THIS IS THE WORST COMPANY I NEVER DEAL WITH , I CALL 24 HOURS A DAY NEVER RESPONSE AND NEVER RETURN CALLS , ONLY ANSWERS MACHINE ANSWER , I THINK THIS IS ONE PERSON COMPANY , I E MAIL FOR THE PAST 2 MONTHS ASK FOR MY PAY OFF AND NO ANSWER , THEY PLAY GAMES SO THEY CAN KEEP YOU PROPERTIES , I HAVE RECORDS ABOUT ALL THE E MAILS I SEND AND NO RESPONSE , I SEND E MAIL TO THE PRESIDENT OF THE COMPANY AND NEVER ANSWER , TODAY I REPORT TO THE Revdex.com AND SEE IF THEY CAN HELP ME . NO PHYSICAL ADDRESS TO CONFRONT THEM ONLY P.O.BOX WHY ??? , MAY THEY HIDE SOMETHING I CLICK ONE STAR ONLY TO KEEP ME COMPLAIN , YOU NO DESERVED
Propel Financial Services does their due diligence in reviewing and rectifying our customers questions and concerns. Customer Service is high on our priority list and there are several ways of getting a hold of one our customer service representatives; ***@propelfs.com, ***@propelfs.com, (*** , One of our representatives will be in contact with you shortly to resolve this matter.
This is the worst company I have ever seen in 20 years. I do not recommend anyone do business with them. They have the integrity of a jackal. Their business ethics are shameful and disgraceful . They want customers to give them ACH access to your Bank account for payments to insure Accurate accounting, but I failed to see the difference between automatic online bank payments and their ACH system. There are several complaints about them yet the Revdex.com continues to give them an A rating. Both the Revdex.com and the attorney general should do audit of the this company complaints and their accounting records. JUSTICE WILL PREVAIL IN THE END. PS They don't deserve a star, but because of this system this is the lowest rating I can give them.
Propel takes all customer concerns seriously and have reached out to Mr. F for resolution on his matter. We take all complaints and suggestions seriously and look to resolve this issue with Mr. F an agreeable manner.
I have been doing business with Propel for several years. I will continue to do so. They are professional and courteous. I have had different account managers over the years, but each one has been diligent in helping me with my accounts. Are they perfect? No.
I have had problems with the bookkeeping, but they have always worked with me to resolve the issues to my satisfaction.
Thank you Henry H for your positive words. We strive to provide our customer with a great experience. We appreciate your business. For any future questions or concerns, please contact our Servicing Department at *** or by email at [email protected].
You worked hard with me to make it possible to save my property. Thank you!
every thing is good I just cannt get someone on the phone sometimes
Propel Financial helped me when I needed it most. Hassle free and very reasonable rates!
They were prompt in replying to my request. Roger G was very helpful.
I’m currently using Propel Financial Services to help get out of a troublesome situation
Propel helped me with my property taxes, they were fast and very friendly. I have already recommend them to friend and family. Thank you again Propel Financial Services.
I the people from Propel have really been helpful and kind. They made the whole experience easy.
My experience was extremely positive. Mr. Hernandez was extremely knowledgeable and was able to qualify and execute our tax loan very quickly. The whole process took only a few days, and the rate given was reasonable and beat their competitors. I highly recommend this company to all.