This was a simple case of a property being advertised for the wrong rental priceIt was a clerical errorWe apologize for the error and any inconvenience caused
Initial Business Response / [redacted] (1000, 6, 2015/09/14) */ [redacted] performed a walk-through at the property after the tenant vacated (the tenant was not present for the walk-through or photo) and has pictures of the window that we would be happy to share with the tenantThe screens were damaged during the tenancy term and the window was broken during the tenancy termSo, the security deposit funds were withheld to pay for these damages Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is totally incorrectI was present at the walk throughSee confirmation mail (Our agent does not normally meet with the tenantsOur usual way of doing things is to have you make sure the utilities are put back into the name of the owner starting the 1st, leave keys and openers on the kitchen counter and go With that being said, I know you are going back home and it might be better to know what the agent seesPlease understand he only fills out a report and takes picturesHe cannot give you any feedback on the depositI can have him there at any time on the 31stWould 1pm work for you? Thank you, [redacted] Properties Plus, LLC) Based on this I did the walk through and at no point did he mention the window and I mad ea point of asking if everything was acceptable after each roomHe said it was minus the general wear and tear I have attached the walk through sheet showing the initial OK of the window condition which was crossed out and the words 'small crack' have been insertedIf these words were added at the time they would not have been squeezed into the documentAlso attached is a photo I took at the end of the tenancyThis is confirmed by the furniture indentations in the carpet and the date the photo was taken I am an honest man and have rented houses beforeI have never left any damage as I know the management companies charge so much to put it rightI am amazed that properties plus can add comments to the walk through sheet after the keys have been handed back and the old tenants get charged for thisThis is totally unethical and should be investigated for such practiceIf I had read the company reviews on line I would have never had rented through them in the first placeThere customer service and treatment of tenants is very questionableI hope this process brings these types of bushiness forward and answer for the money they are taking from professional tenants Final Consumer Response / [redacted] (4200, 16, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) How is this response even acceptableThe photo provided clearly shows the same tree alignment outside the window as the cracked windowJust because PP are claiming this is now closed does not mean it isI find this level of response completely unethical and stating facts that are simply not trueHowever, I guess that if this is way PP do business and treat clients (and looking at the reviews all over the internet it is) they should be out of business very soon which will be good for all concerned Final Business Response / [redacted] (4000, 18, 2015/09/23) */ First of all, thank you again for your feedback regarding your depositAs you have indicated, Properties Plus made a special case for you to be present at the turnover walk throughThis is not our typical procedureProperties Plus, 99% of the time, conducts an independent walk through, AFTER the tenant has walked out, so there's no misunderstanding on timing of damage beyond wear & tearAccording to our walk through specialist you were not present during the entire walk through and in fact, had left the property prior to him being finishedIn the email from our staff that you eluded to in your comments confirming your presence at the walk through it's clearly stated that the walk through person is ONLY there to take pictures and document findings on the reportThat also clearly states that he cannot give you feedback on your depositA different staff member compares the final walk through findings to the pre-lease walk through conducted by Properties Plus and the walk through report completed by the tenant at move inYour mowalk through that you completed makes NO MENTION of any window being cracked or screens being damageProperties Plus is pro-active about documenting condition and SUPPLIES new tenants at the mowith a 5-page form for tenants to document the condition as they see it on their move-inYour observation that words on the final walk through are crossed out and other words inserted is accurate, but your claim that this is unethical are simply falseIf something is marked as OK, but upon further observation it's noticed that it's not then we expect the walk through person to documentIn this case, the walk through specialist specifically recalls taking separate photos of the cracked window and you were not presentThe final walk through clearly shows that you lived in the home very reasonably, but all the evidence does indicate that the window & screens were damaged while you occupied the residenceProperties Plus has never questioned your honesty nor your care of previous homes that you've rented AND Properties Plus NEVER overcharges or charges tenants for items that were not the tenants responsibilityCase in point, the utility charge you disputed and Properties Plus further evaluated to determine that you were rightActing in good faith and of utmost integrity, Properties Plus is refunding you for that error Finally, Properties Plus has been in business for almost a decadeProperties Plus has placed and moved-out several thousand tenants in that time spanThe only way Properties Plus has been able to achieve ten years in property management is by treating all tenants with respect and dignityProperties Plus is disappointed in the manner in which you have decided to dispute your case with claims of being unethical and should be investigated for such practiceProperties Plus stand behind our business practices as they have stood strong through 10-years, with NO VIOLATIONS nor reprimand by the Real Estate Commission that governs our industryThe fact that there are simply a handful of reviews online SUPPORTS Properties Plus track record as an ethical and fair property management company$to repair a window broken during a tenancy is well within reason and a legitimate security deposit withholdingProperties Plus is again disappointed that you did not have a better experienceWe wish you better luck with your next residence
Dear [redacted] , We are happy to refund your application feeLet us know where to send itLet me know if there is anything else I can do to helpSincerely, [redacted]
Initial Business Response /* (1000, 13, 2015/09/23) */
August 08, -Tenant called in with no ac- *** took call
Routed it to Exquisite
August 10-Exquisite out early and said it had no power going to it and felt it was Xcel energy saver switchReschedule to go out on Aug Waiting for Xcel
to arriveOn Wednesday Exquisite took unit apart and went to find parts since Xcel still was not outXcel showed up Aug and could not test due to parts missing from unitUnit repaired by Exquisite on 8/
Tenant was notified by PPL and Exquisite of the issueTenant called ***'s cell phone several times on Sunday and Mondthe point that *** blocked him on TuesdayHe started calling PPL every single extension plus the maintenance line-to times a dayWe would answer the phone-give him his update that had not changed and he would call another extension, like he didn't like that answer so someone else would give him another one
Tenant was notified of issues and what was being doneHe also had the phone number of the technician
*** ***
Properties Plus, LLC
www.propertiespluscolorado.com
***@propertiespluscolorado.com
XXX-XXX-XXXX Ext
Fax- XXX-XXX-XXXX
Complaint: ***
I am rejecting this response because:I
will accept the deposit refund but believe an ethical violation should be noted on their public record; taking advantage of a 'high demand' market and rejecting my application to increase the monthly rental cost by $
Sincerely,
*** ***
We have made every effort to respond to your complaintAs we have previously stated, we would be happy to refund your application feeWe did not intend to deceive anyonePlease let me know if there is anything else I can do to resolve the matter to your satisfaction. Sincerely, *** *** *** ***
***
Complaint: [redacted]
I am rejecting this response because: A refund of my application fee does nothing to stop this from happening in...
the future. I was the only one of the 25+ viewers (and applicants?) that found out they had been deceived. How many other applications were received under false pretenses and what efforts have been made to reach out to those applicants and refund them fees based on false advertisement that was confirmed as true by your company representative? Not to mention, the irrevocable hard check to our credit (which does carry negative influence)? Based on the curt replies, I feel that this company not only makes a habit of this type of behavior but feels completely justified in continuing to do this without repercussions in [redacted]'s forgiving market. I don't know if it's criminal but doesn't it seem incredibly immoral and corrupt?
Sincerely,
[redacted]
This was a simple case of a property being advertised for the wrong rental price. It was a clerical error. We apologize for the error and any inconvenience caused.
Resident abandoned property and did not fulfill her lease. She was offered an early termination, and refused it. When a lease is abandoned, the locks are changed as stated in the lease. Cleaning of the unit is in the lease as well and was charged back to resident per the lease. Resident...
submitted the same complaints to Properties Plus and was answered on June 22, 2016.
Dear [redacted], We are happy to refund your application fee. Let us know where to send it. Let me know if there is anything else I can do to help. Sincerely, [redacted]
Initial Business Response /* (1000, 6, 2015/09/14) */
[redacted] performed a walk-through at the property after the tenant vacated (the tenant was not present for the walk-through or photo) and has pictures of the window that we would be happy to share with the tenant. The screens were damaged during the...
tenancy term and the window was broken during the tenancy term. So, the security deposit funds were withheld to pay for these damages.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is totally incorrect. I was present at the walk through. See confirmation mail.
(Our agent does not normally meet with the tenants. Our usual way of doing things is to have you make sure the utilities are put back into the name of the owner starting the 1st, leave keys and openers on the kitchen counter and go.
With that being said, I know you are going back home and it might be better to know what the agent sees. Please understand he only fills out a report and takes pictures. He cannot give you any feedback on the deposit. I can have him there at any time on the 31st. Would 1pm work for you?
Thank you,
[redacted]
Properties Plus, LLC)
Based on this I did the walk through and at no point did he mention the window and I mad ea point of asking if everything was acceptable after each room. He said it was minus the general wear and tear.
I have attached the walk through sheet showing the initial OK of the window condition which was crossed out and the words 'small crack' have been inserted. If these words were added at the time they would not have been squeezed into the document. Also attached is a photo I took at the end of the tenancy. This is confirmed by the furniture indentations in the carpet and the date the photo was taken.
I am an honest man and have rented houses before. I have never left any damage as I know the management companies charge so much to put it right. I am amazed that properties plus can add comments to the walk through sheet after the keys have been handed back and the old tenants get charged for this. This is totally unethical and should be investigated for such practice. If I had read the company reviews on line I would have never had rented through them in the first place. There customer service and treatment of tenants is very questionable. I hope this process brings these types of bushiness forward and answer for the money they are taking from professional tenants.
Final Consumer Response /* (4200, 16, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How is this response even acceptable. The photo provided clearly shows the same tree alignment outside the window as the cracked window. Just because PP are claiming this is now closed does not mean it is. I find this level of response completely unethical and stating facts that are simply not true. However, I guess that if this is way PP do business and treat clients (and looking at the reviews all over the internet it is) they should be out of business very soon which will be good for all concerned.
Final Business Response /* (4000, 18, 2015/09/23) */
First of all, thank you again for your feedback regarding your deposit. As you have indicated, Properties Plus made a special case for you to be present at the turnover walk through. This is not our typical procedure. Properties Plus, 99% of the time, conducts an independent walk through, AFTER the tenant has walked out, so there's no misunderstanding on timing of damage beyond wear & tear. According to our walk through specialist you were not present during the entire walk through and in fact, had left the property prior to him being finished. In the email from our staff that you eluded to in your comments confirming your presence at the walk through it's clearly stated that the walk through person is ONLY there to take pictures and document findings on the report. That also clearly states that he cannot give you feedback on your deposit. A different staff member compares the final walk through findings to the pre-lease walk through conducted by Properties Plus and the walk through report completed by the tenant at move in. Your move-in walk through that you completed makes NO MENTION of any window being cracked or screens being damage. Properties Plus is pro-active about documenting condition and SUPPLIES new tenants at the move-in with a 5-page form for tenants to document the condition as they see it on their move-in. Your observation that words on the final walk through are crossed out and other words inserted is accurate, but your claim that this is unethical are simply false. If something is marked as OK, but upon further observation it's noticed that it's not then we expect the walk through person to document. In this case, the walk through specialist specifically recalls taking 3 separate photos of the cracked window and you were not present. The final walk through clearly shows that you lived in the home very reasonably, but all the evidence does indicate that the window & screens were damaged while you occupied the residence. Properties Plus has never questioned your honesty nor your care of previous homes that you've rented AND Properties Plus NEVER overcharges or charges tenants for items that were not the tenants responsibility. Case in point, the utility charge you disputed and Properties Plus further evaluated to determine that you were right. Acting in good faith and of utmost integrity, Properties Plus is refunding you for that error.
Finally, Properties Plus has been in business for almost a decade. Properties Plus has placed and moved-out several thousand tenants in that time span. The only way Properties Plus has been able to achieve ten years in property management is by treating all tenants with respect and dignity. Properties Plus is disappointed in the manner in which you have decided to dispute your case with claims of being unethical and should be investigated for such practice. Properties Plus stand behind our business practices as they have stood strong through 10-years, with NO VIOLATIONS nor reprimand by the Real Estate Commission that governs our industry. The fact that there are simply a handful of reviews online SUPPORTS Properties Plus track record as an ethical and fair property management company. $400 to repair a window broken during a tenancy is well within reason and a legitimate security deposit withholding. Properties Plus is again disappointed that you did not have a better experience. We wish you better luck with your next residence.
I am rejecting this response because:Properties Plus is refusing to accept responsibility for any wrong doing and refund monies paid for incorrect and ungrounded charges. Following are the facts that they refuse to acknowledge:1)They cheated me out of $180 for 9 hours worth of cleaning that did not need to be done.2)The cleaning was done AFTER the homeowner redid the kitchen floor and painted. 3)The homeowner lived on the property while making said upgrades. I have photos and witness statements as proof. 4)They charged me an ungrounded $100 lock change fee.
I can only conclude that Properties Plus is incompetent based on the following:1)While I requested a walk-through to throughly inspect the property, I was denied one because I was told that Properties Plus does not have the man power to personally visit properties. 2)Although my lease specified that they had the right to perform a walk-through once per year, Properties Plus never once visited my property to perform a walk-through. 3)Although I rented from them for 5 years, they still didn't know who I was and even left me a message believing I was the homeowner, not the tenant. If I were a homeowner or prospective tenant, I would steer clear of Properties Plus. Their small, three employee company does not have the manpower to leave the office and properly inspect and manage the properties. The owner of the company doesn't even live in this state. Thus, both tenants and homeowners pay the price both literally and figuratively, for incompetent management that never answers the phone, takes months to reply to issues, and charges unnecessary charges to fill their own pockets. As someone who diligently paid $75,000 in rent over 5 years, I am disappointed in Properties Plus' lack of customer service and preference to entertain this matter further in court. That is a great example of who they are at the core! Shame on their greediness.
Sincerely,
[redacted]
This was a simple case of a property being advertised for the wrong rental priceIt was a clerical errorWe apologize for the error and any inconvenience caused
Initial Business Response / [redacted] (1000, 6, 2015/09/14) */ [redacted] performed a walk-through at the property after the tenant vacated (the tenant was not present for the walk-through or photo) and has pictures of the window that we would be happy to share with the tenantThe screens were damaged during the tenancy term and the window was broken during the tenancy termSo, the security deposit funds were withheld to pay for these damages Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is totally incorrectI was present at the walk throughSee confirmation mail (Our agent does not normally meet with the tenantsOur usual way of doing things is to have you make sure the utilities are put back into the name of the owner starting the 1st, leave keys and openers on the kitchen counter and go With that being said, I know you are going back home and it might be better to know what the agent seesPlease understand he only fills out a report and takes picturesHe cannot give you any feedback on the depositI can have him there at any time on the 31stWould 1pm work for you? Thank you, [redacted] Properties Plus, LLC) Based on this I did the walk through and at no point did he mention the window and I mad ea point of asking if everything was acceptable after each roomHe said it was minus the general wear and tear I have attached the walk through sheet showing the initial OK of the window condition which was crossed out and the words 'small crack' have been insertedIf these words were added at the time they would not have been squeezed into the documentAlso attached is a photo I took at the end of the tenancyThis is confirmed by the furniture indentations in the carpet and the date the photo was taken I am an honest man and have rented houses beforeI have never left any damage as I know the management companies charge so much to put it rightI am amazed that properties plus can add comments to the walk through sheet after the keys have been handed back and the old tenants get charged for thisThis is totally unethical and should be investigated for such practiceIf I had read the company reviews on line I would have never had rented through them in the first placeThere customer service and treatment of tenants is very questionableI hope this process brings these types of bushiness forward and answer for the money they are taking from professional tenants Final Consumer Response / [redacted] (4200, 16, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) How is this response even acceptableThe photo provided clearly shows the same tree alignment outside the window as the cracked windowJust because PP are claiming this is now closed does not mean it isI find this level of response completely unethical and stating facts that are simply not trueHowever, I guess that if this is way PP do business and treat clients (and looking at the reviews all over the internet it is) they should be out of business very soon which will be good for all concerned Final Business Response / [redacted] (4000, 18, 2015/09/23) */ First of all, thank you again for your feedback regarding your depositAs you have indicated, Properties Plus made a special case for you to be present at the turnover walk throughThis is not our typical procedureProperties Plus, 99% of the time, conducts an independent walk through, AFTER the tenant has walked out, so there's no misunderstanding on timing of damage beyond wear & tearAccording to our walk through specialist you were not present during the entire walk through and in fact, had left the property prior to him being finishedIn the email from our staff that you eluded to in your comments confirming your presence at the walk through it's clearly stated that the walk through person is ONLY there to take pictures and document findings on the reportThat also clearly states that he cannot give you feedback on your depositA different staff member compares the final walk through findings to the pre-lease walk through conducted by Properties Plus and the walk through report completed by the tenant at move inYour mowalk through that you completed makes NO MENTION of any window being cracked or screens being damageProperties Plus is pro-active about documenting condition and SUPPLIES new tenants at the mowith a 5-page form for tenants to document the condition as they see it on their move-inYour observation that words on the final walk through are crossed out and other words inserted is accurate, but your claim that this is unethical are simply falseIf something is marked as OK, but upon further observation it's noticed that it's not then we expect the walk through person to documentIn this case, the walk through specialist specifically recalls taking separate photos of the cracked window and you were not presentThe final walk through clearly shows that you lived in the home very reasonably, but all the evidence does indicate that the window & screens were damaged while you occupied the residenceProperties Plus has never questioned your honesty nor your care of previous homes that you've rented AND Properties Plus NEVER overcharges or charges tenants for items that were not the tenants responsibilityCase in point, the utility charge you disputed and Properties Plus further evaluated to determine that you were rightActing in good faith and of utmost integrity, Properties Plus is refunding you for that error Finally, Properties Plus has been in business for almost a decadeProperties Plus has placed and moved-out several thousand tenants in that time spanThe only way Properties Plus has been able to achieve ten years in property management is by treating all tenants with respect and dignityProperties Plus is disappointed in the manner in which you have decided to dispute your case with claims of being unethical and should be investigated for such practiceProperties Plus stand behind our business practices as they have stood strong through 10-years, with NO VIOLATIONS nor reprimand by the Real Estate Commission that governs our industryThe fact that there are simply a handful of reviews online SUPPORTS Properties Plus track record as an ethical and fair property management company$to repair a window broken during a tenancy is well within reason and a legitimate security deposit withholdingProperties Plus is again disappointed that you did not have a better experienceWe wish you better luck with your next residence
Dear [redacted] , We are happy to refund your application feeLet us know where to send itLet me know if there is anything else I can do to helpSincerely, [redacted]
Initial Business Response /* (1000, 13, 2015/09/23) */
August 08, -Tenant called in with no ac- *** took call
Routed it to Exquisite
August 10-Exquisite out early and said it had no power going to it and felt it was Xcel energy saver switchReschedule to go out on Aug Waiting for Xcel
to arriveOn Wednesday Exquisite took unit apart and went to find parts since Xcel still was not outXcel showed up Aug and could not test due to parts missing from unitUnit repaired by Exquisite on 8/
Tenant was notified by PPL and Exquisite of the issueTenant called ***'s cell phone several times on Sunday and Mondthe point that *** blocked him on TuesdayHe started calling PPL every single extension plus the maintenance line-to times a dayWe would answer the phone-give him his update that had not changed and he would call another extension, like he didn't like that answer so someone else would give him another one
Tenant was notified of issues and what was being doneHe also had the phone number of the technician
*** ***
Properties Plus, LLC
www.propertiespluscolorado.com
***@propertiespluscolorado.com
XXX-XXX-XXXX Ext
Fax- XXX-XXX-XXXX
Complaint: ***
I am rejecting this response because:I
will accept the deposit refund but believe an ethical violation should be noted on their public record; taking advantage of a 'high demand' market and rejecting my application to increase the monthly rental cost by $
Sincerely,
*** ***
We have made every effort to respond to your complaintAs we have previously stated, we would be happy to refund your application feeWe did not intend to deceive anyonePlease let me know if there is anything else I can do to resolve the matter to your satisfaction. Sincerely, *** *** *** ***
***
Complaint: [redacted]
I am rejecting this response because: A refund of my application fee does nothing to stop this from happening in...
the future. I was the only one of the 25+ viewers (and applicants?) that found out they had been deceived. How many other applications were received under false pretenses and what efforts have been made to reach out to those applicants and refund them fees based on false advertisement that was confirmed as true by your company representative? Not to mention, the irrevocable hard check to our credit (which does carry negative influence)? Based on the curt replies, I feel that this company not only makes a habit of this type of behavior but feels completely justified in continuing to do this without repercussions in [redacted]'s forgiving market. I don't know if it's criminal but doesn't it seem incredibly immoral and corrupt?
Sincerely,
[redacted]
This was a simple case of a property being advertised for the wrong rental price. It was a clerical error. We apologize for the error and any inconvenience caused.
Resident abandoned property and did not fulfill her lease. She was offered an early termination, and refused it. When a lease is abandoned, the locks are changed as stated in the lease. Cleaning of the unit is in the lease as well and was charged back to resident per the lease. Resident...
submitted the same complaints to Properties Plus and was answered on June 22, 2016.
Dear [redacted], We are happy to refund your application fee. Let us know where to send it. Let me know if there is anything else I can do to help. Sincerely, [redacted]
Initial Business Response /* (1000, 6, 2015/09/14) */
[redacted] performed a walk-through at the property after the tenant vacated (the tenant was not present for the walk-through or photo) and has pictures of the window that we would be happy to share with the tenant. The screens were damaged during the...
tenancy term and the window was broken during the tenancy term. So, the security deposit funds were withheld to pay for these damages.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is totally incorrect. I was present at the walk through. See confirmation mail.
(Our agent does not normally meet with the tenants. Our usual way of doing things is to have you make sure the utilities are put back into the name of the owner starting the 1st, leave keys and openers on the kitchen counter and go.
With that being said, I know you are going back home and it might be better to know what the agent sees. Please understand he only fills out a report and takes pictures. He cannot give you any feedback on the deposit. I can have him there at any time on the 31st. Would 1pm work for you?
Thank you,
[redacted]
Properties Plus, LLC)
Based on this I did the walk through and at no point did he mention the window and I mad ea point of asking if everything was acceptable after each room. He said it was minus the general wear and tear.
I have attached the walk through sheet showing the initial OK of the window condition which was crossed out and the words 'small crack' have been inserted. If these words were added at the time they would not have been squeezed into the document. Also attached is a photo I took at the end of the tenancy. This is confirmed by the furniture indentations in the carpet and the date the photo was taken.
I am an honest man and have rented houses before. I have never left any damage as I know the management companies charge so much to put it right. I am amazed that properties plus can add comments to the walk through sheet after the keys have been handed back and the old tenants get charged for this. This is totally unethical and should be investigated for such practice. If I had read the company reviews on line I would have never had rented through them in the first place. There customer service and treatment of tenants is very questionable. I hope this process brings these types of bushiness forward and answer for the money they are taking from professional tenants.
Final Consumer Response /* (4200, 16, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How is this response even acceptable. The photo provided clearly shows the same tree alignment outside the window as the cracked window. Just because PP are claiming this is now closed does not mean it is. I find this level of response completely unethical and stating facts that are simply not true. However, I guess that if this is way PP do business and treat clients (and looking at the reviews all over the internet it is) they should be out of business very soon which will be good for all concerned.
Final Business Response /* (4000, 18, 2015/09/23) */
First of all, thank you again for your feedback regarding your deposit. As you have indicated, Properties Plus made a special case for you to be present at the turnover walk through. This is not our typical procedure. Properties Plus, 99% of the time, conducts an independent walk through, AFTER the tenant has walked out, so there's no misunderstanding on timing of damage beyond wear & tear. According to our walk through specialist you were not present during the entire walk through and in fact, had left the property prior to him being finished. In the email from our staff that you eluded to in your comments confirming your presence at the walk through it's clearly stated that the walk through person is ONLY there to take pictures and document findings on the report. That also clearly states that he cannot give you feedback on your deposit. A different staff member compares the final walk through findings to the pre-lease walk through conducted by Properties Plus and the walk through report completed by the tenant at move in. Your move-in walk through that you completed makes NO MENTION of any window being cracked or screens being damage. Properties Plus is pro-active about documenting condition and SUPPLIES new tenants at the move-in with a 5-page form for tenants to document the condition as they see it on their move-in. Your observation that words on the final walk through are crossed out and other words inserted is accurate, but your claim that this is unethical are simply false. If something is marked as OK, but upon further observation it's noticed that it's not then we expect the walk through person to document. In this case, the walk through specialist specifically recalls taking 3 separate photos of the cracked window and you were not present. The final walk through clearly shows that you lived in the home very reasonably, but all the evidence does indicate that the window & screens were damaged while you occupied the residence. Properties Plus has never questioned your honesty nor your care of previous homes that you've rented AND Properties Plus NEVER overcharges or charges tenants for items that were not the tenants responsibility. Case in point, the utility charge you disputed and Properties Plus further evaluated to determine that you were right. Acting in good faith and of utmost integrity, Properties Plus is refunding you for that error.
Finally, Properties Plus has been in business for almost a decade. Properties Plus has placed and moved-out several thousand tenants in that time span. The only way Properties Plus has been able to achieve ten years in property management is by treating all tenants with respect and dignity. Properties Plus is disappointed in the manner in which you have decided to dispute your case with claims of being unethical and should be investigated for such practice. Properties Plus stand behind our business practices as they have stood strong through 10-years, with NO VIOLATIONS nor reprimand by the Real Estate Commission that governs our industry. The fact that there are simply a handful of reviews online SUPPORTS Properties Plus track record as an ethical and fair property management company. $400 to repair a window broken during a tenancy is well within reason and a legitimate security deposit withholding. Properties Plus is again disappointed that you did not have a better experience. We wish you better luck with your next residence.
I am rejecting this response because:Properties Plus is refusing to accept responsibility for any wrong doing and refund monies paid for incorrect and ungrounded charges. Following are the facts that they refuse to acknowledge:1)They cheated me out of $180 for 9 hours worth of cleaning that did not need to be done.2)The cleaning was done AFTER the homeowner redid the kitchen floor and painted. 3)The homeowner lived on the property while making said upgrades. I have photos and witness statements as proof. 4)They charged me an ungrounded $100 lock change fee.
I can only conclude that Properties Plus is incompetent based on the following:1)While I requested a walk-through to throughly inspect the property, I was denied one because I was told that Properties Plus does not have the man power to personally visit properties. 2)Although my lease specified that they had the right to perform a walk-through once per year, Properties Plus never once visited my property to perform a walk-through. 3)Although I rented from them for 5 years, they still didn't know who I was and even left me a message believing I was the homeowner, not the tenant. If I were a homeowner or prospective tenant, I would steer clear of Properties Plus. Their small, three employee company does not have the manpower to leave the office and properly inspect and manage the properties. The owner of the company doesn't even live in this state. Thus, both tenants and homeowners pay the price both literally and figuratively, for incompetent management that never answers the phone, takes months to reply to issues, and charges unnecessary charges to fill their own pockets. As someone who diligently paid $75,000 in rent over 5 years, I am disappointed in Properties Plus' lack of customer service and preference to entertain this matter further in court. That is a great example of who they are at the core! Shame on their greediness.
Sincerely,
[redacted]