Property Direct, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is insufficient to close the complaintThis is just another "We will look into it." If at some point in the future, we reach a resolution, then I will revisit the status of the complaint Sincerely, [redacted]

We've received the complaint filed with your office and are looking at our records to resolve as quickly as possibleWe will let you know when a resolution has been reached

The Company is in receipt of Mr [redacted] 's responseIt is unfortunate that Mr [redacted] 's real estate holdings purchased over years ago have not performed to his satisfactionIt is important for all parties involved to understand the Company takes all complaints very seriously and seeks to reach a reasonable resolutionThe Company goes to great lengths to ensure its real estate holdings meet industry standard benchmarks (i.e., Third-party inspections; evaluation from third-party sources; engaging licensed, bonded, and insured contractors to perform any necessary repairs; ensuring the property meets all relevant municipal requirements; obtaining the relevant certificates of occupancy; obtaining history of rental income; engaging third-party property management companies to locate a credit-worthy tenant, etc.)Unfortunately, despite the Company's best efforts, unforeseen circumstances arise from time-to-timeThese unforeseen circumstances such as weather conditions, tenant employment and ability to pay rent, vandalism, and more are common to all real estate ownership (primary residences, single family rental properties, commercial, etc.)Most investment real estate sold within the US is sold as-isThe real estate holdings purchased by Mr [redacted] were no differentMr [redacted] purchased real estate and signed a real estate purchase contract which included very clear and conspicuous language regarding the buyer acknowledgement condition representation, federally required lead-based paint disclosure, disclosure of due-diligence and inspection period, and moreThese acknowledgements and disclosures are common to all real estate transactions, and buyer obligations and responsibilities are the sameThere was no indication of dissatisfaction made by Mr [redacted] within the 14-day due-diligence periodNo due-diligence time period extensions were requested and all contracts, disclosure acknowledgement, and closing documents were signed by Mr [redacted] Notwithstanding the foregoing, however, the Company has worked with Mr [redacted] and his various real estate holdings for many monthsWhile the Company was under no legal obligation to do so, they have worked directly with Mr [redacted] to navigate property repairs, tenancy issues, and issues regarding his third-party property management companiesSubstantial settlement offers for financial assistance toward repairs and various bills, slow or unpaid rental income from the tenants, etchave been reached and agreements have been signedThe Company has always made its best effort to resolve any issues property owners have surfacedAs mentioned previously, Mr [redacted] has requested further assistance regarding costs and expenses natural to investment property ownership, which properties were purchased over years agoThe Company is not legally obligated to assist Mr [redacted] any further but desires a positive experience for all its customersThe Company is negotiating a substantial offer to assist Mr [redacted] with repairs and lost rentsFinal condition repair estimates are currently being assessedThe Company encourages Mr [redacted] to work directly with the Company and accept previous settlement offers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I just got off the phone with BuyPD Please close the complaint
Sincerely,
*** ***

The Company is in receipt of this Revdex.com complaint from *** ***, and has taken immediate action to investigate the issues addressed here, and also to reach out to the buyer of the property directly via telephone to more fully understand the issues.As this is a real estate transaction involving a
buyer and a seller, we are working diligently with *** *** to understand the situation and to address it accordingly We will update the Revdex.com once the situation has been properly ascertained

We have received an updated response from Ms*** and wish to communicate to her that we are assisting by working with her property management company to understand the situation, so that a resolution between the property management company and the property owner might be reachedAs we are not the property owner, nor the property management company, our ability to facilitate a resolution is limitedHowever, we value our customers and a long term relationship and will do whatever we can to help Ms*** reach a resolution with her property management company

Complaint: ***
I am rejecting this response because: First of all I am not a female and have not had a conversation with themI received an e-mail from MsB*** stating they been sending money to my IRA ,but I talked to my IRA accountant and they have not received any funds since MarchI don't know what going on but with your help I HOPE WITH CAN GET THIS SOLVED
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessarySincerely,*** ***

We have been working closely with the customer to resolve their concerns. According to our notes regarding this case, it appears that the customer was under the impression we provided property management services, which we do not. It is our intention to help facilitate better communication between...

the customer and the property management company so that a reasonable resolution might be reached as quickly as possible.Will you please update the file accordingly?Sincerely,BuyPD FeedbackSales: (855) 790-4443Support: (855) 650-8820

Ms. [redacted] and Mr. [redacted] purchased a rental property in Birmingham, Alabama.  We are working directly with them in order to address the concerns they have.  We will update the Revdex.com once this has been completed.

Complaints Dept:We have contacted Ms. [redacted] and are looking at her case to see where we might be able to assist. We want each of our customers to have a positive experience with us and will update the Revdex.com when a resolution is reached.Sincerely,BuyPD FeedbackSales: (855) 790-4443Support: (855) 650-8820

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is  insufficient to close the complaint. This is just another "We will look into it." If at some point in the future, we reach a resolution, then I will revisit the status of the complaint. 
Sincerely,
[redacted]

We are in receipt of the complaint filed by Mr. [redacted] and will contact him directly to see where we might be able to assist. We will update the Revdex.com when a resolution is reached.

We've received the complaint filed with your office and are looking at our records to resolve as quickly as possible. We will let you know when a resolution has been reached.

The Company is in receipt of Mr. [redacted]'s response. It is unfortunate that Mr. [redacted]'s real estate holdings...

purchased over 2 years ago have not performed to his satisfaction. It is important for all parties involved to understand the Company takes all complaints very seriously and seeks to reach a reasonable resolution. The Company goes to great lengths to ensure its real estate holdings meet industry standard benchmarks (i.e., Third-party inspections; evaluation from third-party sources; engaging licensed, bonded, and insured contractors to perform any necessary repairs; ensuring the property meets all relevant municipal requirements; obtaining the relevant certificates of occupancy; obtaining history of rental income; engaging third-party property management companies to locate a credit-worthy tenant, etc.). Unfortunately, despite the Company's best efforts, unforeseen circumstances arise from time-to-time. These unforeseen circumstances such as weather conditions, tenant employment and ability to pay rent, vandalism, and more are common to all real estate ownership (primary residences, single family rental properties, commercial, etc.). Most investment real estate sold within the US is sold as-is. The real estate holdings purchased by Mr. [redacted] were no different. Mr. [redacted] purchased real estate and signed a real estate purchase contract which included very clear and conspicuous language regarding the buyer acknowledgement condition representation, federally required lead-based paint disclosure, disclosure of due-diligence and inspection period, and more. These acknowledgements and disclosures are common to all real estate transactions, and buyer obligations and responsibilities are the same. There was no indication of dissatisfaction made by Mr. [redacted] within the 14-day due-diligence period. No due-diligence time period extensions were requested and all contracts, disclosure acknowledgement, and closing documents were signed by Mr. [redacted]. Notwithstanding the foregoing, however, the Company has worked with Mr. [redacted] and his various real estate holdings for many months. While the Company was under no legal obligation to do so, they have worked directly with Mr. [redacted] to navigate property repairs, tenancy issues, and issues regarding his third-party property management companies. Substantial settlement offers for financial assistance toward repairs and various bills, slow or unpaid rental income from the tenants, etc. have been reached and agreements have been signed. The Company has always made its best effort to resolve any issues property owners have surfaced. As mentioned previously, Mr. [redacted] has requested further assistance regarding costs and expenses natural to investment property ownership, which properties were purchased over 2 years ago. The Company is not legally obligated to assist Mr. [redacted] any further but desires a positive experience for all its customers. The Company is negotiating a substantial offer to assist Mr. [redacted] with repairs and lost rents. Final condition repair estimates are currently being assessed. The Company encourages Mr. [redacted] to work directly with the Company and accept previous settlement offers.

We are in communication with Mr. L**, and are working directly with him and his property management company to sort through all the details.  We are committed to working with Mr. L** to help him fully resolve these issues.We will report back once this process is complete.