Property Frameworks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Items the said were true but missing information, which my first complaint says what they missed I have received security deposit from company, as I have said after receiving them, but are still owed $of mine that was held in reserve Have not had any other communication with company even as to them not telling me what happened to my $ Regards, [redacted]

Good Afternoon Revdex.com, I received a letter in the mail today regarding complaint # [redacted] The complaint stated the followingDON’T RENT FROM THIS COMPANY! They will SCAM you out of your deposit then send you a bill! I’ve sent numerous emails and called and cannot get a replyTime for legal action!! The claims above are and ridiculousI have personally had phone conversations and numerous email communications regarding this matter with [redacted] The issue and why she owes a balance is due to her breaking her lease and the lease being enforcedShe moved out months early and didn’t fulfill her lease obligationsWe are however re marketing the property and trying to get a new tenant inOnce we get a new tenant in we would revise the rent charges as we don’t charge rent twiceI have also gone thru the other security deposit accounting itemizations and made a few credits where it was warranted Below is more information on this claim Anything else needed please let me know but this is completely and unfortunately caused by a tenant who decided to vacate month’s early then what the lease expiration date is [redacted] Regional Vice President – West Operations Phone: [redacted] www.propertyframeworks.com From: " [redacted] , [redacted] " Date: Wednesday, December 20, at 2:PM To: " [redacted] @randrpipeline.com" < [redacted] @randrpipeline.com> Subject: [redacted] Good Afternoon [redacted] , Thank you for your patience while we researched and validated the deductions from your security depositIt is always the goal for an outgoing tenant to receive their full security deposit after surrendering the property and please understand that Property Frameworks role in the security deposit accounting is to distribute funds according to the provisions of the lease agreement between yourself and the owner, WGH Oklahoma LLC c/o West Granite Homes IncProperty Frameworks does not own the propertyIn review of your security deposit accounting please see below notes on each deduction Replace air filters and clean grates$After reviewing the move in and move out pictures this should be a credit to youWill have that adjusted off Wipe down ceiling fan blades in master$Based on pictures this appears to be a valid expense Replace battery for smoke detector$After reviewing the move in and move out pictures this should be a credit to youWill have that adjusted off Replace light bulbs$Based on pictures this appears to be a valid expense Remove stickers from wall in middle guest bedroom, minor touch up in one area by front door$Based on pictures this appears to be a valid expense Re-letting fee$This is a valid expenseYour lease went thru and you moved out early on and the re-letting fee was charged appropriately per the lease Accelerated rentDec thru May $8,This is a valid expense as your lease didn’t end till We are however trying to get the home leased currently to mitigate damagesOnce released again the accelerated rent would be revised as we don’t charge rent twice so this expense will come down quite a bit once leased againYou made notation of being able to simply give day notice and end the lease earlyThat is not the case and believe you are misreading the leaseI have attached for youYou brought up paragraph section ASee belowAUTOMATIC RENEWAL AND NOTICE OF TERMINATION: aThis Lease automatically renews on a month-to-month basis unless Landlord or Tenant provides the other party written notice, including signature, of termination not less than days before the Expiration Date Utility expense11-thru 11-18.17, CKenergy$This is a valid expense as you are responsible for rent and utilities till lease end date or till released again Below are move in and move out pictures if you would like to view as well so you can see what we based the security deposit accounting onPlease let me know if any further questions but after reviewing all I’m having a hard time understanding why you think you are due the full deposit back I would encourage you to share this information, pictures and lease with your lawyerIf they or you would like to discuss further please let me know but the security deposit accounting seems to be done correctly and in good faith Move in inspection photosPassword: [redacted] Move out inspection photosPassword: [redacted] [redacted] Regional Vice President – West Operations Phone: [redacted] www.propertyframeworks.com From: " [redacted] @randrpipeline.com" < [redacted] @randrpipeline.com> Date: Wednesday, December 20, at 11:AM To: " [redacted] , [redacted] " Subject: Deposit ***, I met the terms of my contract & have contacted my lawyer, if I don't have my deposit by Friday 12/22/I will be moving forward with legal action [redacted] R&R Pipeline Construction [redacted] @randrpipeline.com

This company should be rated F-! This is the worst company I've ever dealt
with in my year career as an administrative professional They do not know the meaning of the phrase 'good customer service', they do not value their customers, they could care less.There is no professionalism whatsoever, not one employee even knows how to send a professional email! Managers, lease administrators, property care staff are obviously so inexperienced, probably hired right out of high school to avoid having to pay higher wages for qualified employees You can never reach a LIVE person on the phone, they never return phone calls or emails, they charge your account and send warning letters saying you haven't paid your rent when you have There is NO quality control in any department, no one gives a rat's behind, not even management! A first grader could run this company better The repair people they send to your home are careless, do sloppy, half-assed work, and a first grader could probably do better repairs!! Sadly I've only been a tenant for weeks and I wish I could move already

This company should be rated F-! This is the worst company I've ever dealt
with in my year career as an administrative professional They do not know the meaning of the phrase 'good customer service', they do not value their customers, they could care less.There is no professionalism whatsoever, not one employee even knows how to send a professional email! Managers, lease administrators, property care staff are obviously so inexperienced, probably hired right out of high school to avoid having to pay higher wages for qualified employees You can never reach a LIVE person on the phone, they never return phone calls or emails, they charge your account and send warning letters saying you haven't paid your rent when you have There is NO quality control in any department, no one gives a rat's behind, not even management! A first grader could run this company better The repair people they send to your home are careless, do sloppy, half-assed work, and a first grader could probably do better repairs!! Sadly I've only been a tenant for weeks and I wish I could move already

Management agreements transferred from *** *** to Property FrameworksOfficial letters were mailed to property owners on 05/20/stating that *** *** ***l *** along with its parent company, *** ***, formed a property management company operating under the
name Property FrameworksThe letter also stated that the *** *** *** *** *** has now become part of Property Frameworks.On 04/26/2016, a certified letter was mailed to the tenant requesting that they refrain from parking in the grass, especially around the septic line for the propertyThe letter also stated that any damage to the lawn caused by their vehicle is the tenants responsibility to repair.On 11/03/a lease expiration email was sent to the owner by one of our representatives to *** *** stating that the lease expiration was coming up within the next days and that the lease was set to go month-to-month at the end of the current termMultiple auto-email alerts were also sent to the owner referencing the lease expiration, No reply was received from ***.The tenant gave their written notice on 06/01/noting a move-out date of 07/01/2017, The lease between the landlord and tenant required days' notice, which the tenant did not supply*** *** sent a reply email on 6/6/asking if the tenant had to give a 60-day notice, and she received a same day response noting the tease terms*** *** was asked how she wanted to proceed, and advised us to charge the tenant a termination fee which is equal to one month's rent.A property evaluation for move out purposes was scheduled by the maintenance coordinator for her property on 07/17/*** *** replied that she would be in the house on the 07/15-07/16/getting it ready for the new tenant and that she would be traveling from Virginia to dean the property on 07/15/*** *** was unable to meet the maintenance coordinator at the property 07/17/as *** *** had to work lateThe maintenance coordinator and *** attempted to reschedule.*** *** spoke with one of our representatives the week of 08/21-08/25/2017, and central accounting dosed her account on 8/28/The tenant's termination fee was sent to *** ***, including any/all fund in her account

Property Frameworks is a new subsidiary that is owned by NRT the same umbrella company that owns Coldwell BankerIn my honest opinion I believe this subsidiary was intentionally created to takeover management contracts and manage them so badly that the owners would get so fed up that they would decide to sellIn Tampa the housing market is picking up nicely and I believe that the corporate management wants to make sales and does not want to be in the housing/rental management business anymoreI had my condo managed by a very good conscientious broker at Coldwell Banker for over yearsWe had a great working experience and he delivered personal service to both myself and our tenantsThen suddenly Coldwell Banker informed him that a new subsidiary, Property Frameworks, was taking over all their management contracts and that he HAD to go in to salesWith a good prior relationship with the subsidiary Coldwell Banker I didn't even consider looking into other management company optionsBut within less than months my original broker says that Property Frameworks has effectively driven multiple happy owners away and ruined years of business he had built up in a few months
Here is what happened to meI was told that I would receive a letter from Property Frameworks introducing me to their company and orienting me to the new service I could expect from themAll I got was a generic electronic robo-letter with a link to their web portal, where I could go to check my monthly billsNever once did a person either via phone or email reach out to me as their new clientMy tenants also had to go on the portal to start paying rent thereThey had issues with itAnd since we all had our old brokers contact info, both parties kept using him as a go between for helpIf it wasn't for him out of the goodness of his heart helping us when he was told by the company to stop "any" management activities, I don't know what would have happenedOne month he took the rent and wired it to the company so the tenant could be on timeHowever on my end, the rent was never deposited to my account in a timely mannerSeveral months it was deposited late, as late as the 20th, when I used to get paid by no later that the 8th or 10th of the monthI had months were I had bank overdrafts for my property account because of thisOne month the monthly billing just wasn't done at all! So they just put the rent for two months on the next months accounting billCan you believe that! You are paying them 10% monthly rent, you have no human accountability or service, and the least service they need do is billing and it was that sloppy! When my tenants finally decided to leave, Property Frameworks held onto their last rent and did not deposit it at allWhen I called their corporate office it was clear no one knew what was going onIt took several calls to finally have them "release" the rent to my accountThe explanation was, "Well we thought you were terminating service." If I was, there is still no need to hold onto my rentTurns out there is a clause in the management agreement that upon management termination they charge you $250, to not renew the management contractI believe they wanted to make sure that they got that $250! I wrote them a scathing letter telling them I was happy to terminate service with them finally, documenting all the reasons I found them lacking and after days the only response was, "Please make sure you have $in your account for this fee." No apology, no attempt to diffuse any issues or repair my opinion of their business, NothingClearly they didn't care
So essentially you get the pictureThis is a corporate created entity that is not there to serve the client, the homeownerThey are there, I believe, to serve a corporate agendaWhat that is I can only deduce There is no specific point person for you to go to, who knows your property and deals with both your tenants and yourselfIf we call we talk to a different person every time who refers to notes in a computer to figure things outA different person handles the service requests and then subcontracts that outAnd that person is remotely located in another citySo no longer is there some human who can go look at your condo's issues and diffuse something without you having to pay a service contractors hourly wage to check out the problem(I don't live where the property is.) So any minor service complaint is going to run you at least an a contractor service chargeYou as the owner client do not feel like you have a support person in your corner DO NOT use this company as a property ownerIf you are a tenant having to use this company, I am sorry Try to reach your property owner and encourage them to read this review and get out of business with this company or threaten to leave,Anyone with any business sense and ethics would not continue to use this companyAnything else would be an improvement

Dear Revdex.com, Thank you for forwarding us the complaint and an opportunity to research and respond accordingly I show we started managing this property in December During this business relationship, the owner who wrote this complaint was very difficult to work withThey did not
understand our accounting, processes and proceduresAnytime something came up we made sure to follow up with the owner to thoroughly go thru the process and help her understandIt would be safe to say that this was not the owners intended purpose of this property and with that they were not properly setup with how owning an investment property works During our management there was minimal expenses, we performed inspections and did everything we were contractual abided by We were notified by the owner that when the tenant decided to vacate that they would be putting the home on the market for saleWhen the tenant gave notice, we notified the owner so they were aware and could make arrangements for the saleThe tenant then came back and asked if they could stay month longer due to their new home not being readyThe owner agreed and we processed the revision with the new date and recouped an additional month of income for the owner. The tenant moved out and paid rent thru 9.30.17, which all funds were accounted for and sent to the ownerWe performed a move out inspection shortly after the tenant vacated and sent the report to the ownerWe determined there was tenant damage to the blinds and ordered blinds to be installed and charged back to the tenantSpecial order blinds take time to get in so it was not done immediately but was installed as soon as they came in which is process when ordering blindsOn the lawn care the lawn care has been taken care of but due to the rainy weather we had in September it was delayed till dryTo this date, it has been addressed along with all other items To address the main concern on the water leakWhen we did the move out inspection we did not detect the leakAt that time, we were not managing the home anymore except for finishing up the final repairs to be completed and accounting for the tenant’s security deposit accountingThat means that were not obligated to do weekly checks on the home outside of getting the rest of the work completed We did leave their Realtor a key which he had access to before the tenant moved outThis is no fault of the tenant, Property Frameworks or the owner of the propertyUnfortunately, there was a water leak sometime between the tenant moving out and it being detected by the owner mid OctThat is a full month between and based on what was told to us we are not in the belief that this was existing at move out or we would have noticed at that time and the water damage would have been much worseI’m sorry that you endured a water leak but placing the blame on our company is and not warrantied. Regarding the owner’s desired resolutionWe will not be paying for the repair as Property Frameworks did not cause it nor are we in neglect to address as it wasn’t noticeable/present during our final move out inspectionThe final accounting of the $owner reserve account will be completed very soon and sent out as it does take time to finalize as we must wait for final invoices, etcto close out correctlyI however only show a positive balance of $so that will be the amount sent along with itemized accounting for the income/expensesKeys have been returned to the owner/sales agent already If there is anything else needed on this matter please let us know

Re: Revdex.com Complaint ID #*** Dear Ms*** *** ***,Property Frameworks is in receipt of the above referenced complaint, and would like to take the opportunity to respond.Regarding the client's delay in deposit of rent checks:This was caused by the client’s banking information being
incorrect in a newly-incorporated system, thus payments sent to them in December and January were returnedThe client reached out to Property Frameworks on February 3, and updated their banking information that same dayThis issue was corrected by the client, and there have been no issues with payments moving forward.Regarding the late resolution in repairing the stove:Property Frameworks did miss the home warranty coverage information, but proceeded with the work request as normal, without the warranty informationThe work request was sent to an appliance company, who had to order the items necessary to complete the repairThe items were on backorder for approximately 1/monthsThe client contacted Property Frameworks in regards to the warranty on November 30, upon which the warranty company was contacted immediatelyThe warranty company sent a new appliance company to estimate th damages in early December, and Property Frameworks cancelled the work request with the original appliance companyProperty Frameworks requested an update from the tenants in late DecemberUpon the tenant's response, Property Frameworks followed up with the warranty companyProperty Frameworks contacted the home warranty company to give approval for the repairs but were told we could not make that decision for the clientThe warranty company had reached out to the client for decision on repairs versus replacement of the stoveProperty Frameworks requested the client contact the warranty company to give direct approval, and received confirmation from the client on January 10.Regarding the retaining wall:The tenants contacted Property Frameworks on March 20, and we contacted both the tenants and the property's HOAThe HOA informed us that same day that the wall that had fallen was on a neighboring propertyThe HOA also informed Property Frameworks that the retaining wall was not the responsibility of the client to repairThe HOA asked to have the tenants contact them directly to provide further information, in order to discuss with the neighbor responsible for repairWe then received contact from the client in May, who was angered that the repair had not been completedThe HOA had never updated us that the wall in question was in fact on our client's propertyProperty Frameworks followed the instruction of the HOA governing the community, and was provided poor informationUpon our learning that the wall was the client's responsibility, we sent the work request to a landscaping companyThey provided us with an estimate, and we entered that for payment on May Property Frameworks' Central Accounting department did not pay the estimate until May due to a 30-day turnaround time for paymentHowever, when the client contacted Properly Frameworks to request an update, we requested Central Accounting pay the estimated invoice immediately and overnight the paymentThe payment was delivered on May for work to begin.Property Frameworks would like to add that the client has not reached out to us directly with this complaint, and has not requested or mentioned their desire to be released from their contractThe client has the direct contact information (both email and phone number) for myself, the Regional Operations Manager for Property Frameworks' Pennsylvania offices, and has contacted us directly in the past when they had questions.In closing, regardless of the issues involved, Property Frameworks will release the client from their management agreement with the proper written notice required by their contractPlease feel free to contact Property Frameworks with any further questions.Sincerely,Rodney R***Regional Operations Manager, Pennsylvania Property Frameworks###-###-####

Good Afternoon Revdex.com,   I received a letter in the mail today regarding complaint #[redacted]. The complaint stated the following. DON’T RENT FROM THIS COMPANY! They will SCAM you out of your deposit then send you a bill! I’ve sent numerous emails and called and cannot get a reply. Time for legal action!!   The claims above are false and ridiculous. I have personally had phone conversations and numerous email communications regarding this matter with [redacted]. The issue and why she owes a balance is due to her breaking her lease and the lease being enforced. She moved out 6 months early and didn’t fulfill her lease obligations. We are however re marketing the property and trying to get a new tenant in. Once we get a new tenant in we would revise the rent charges as we don’t charge rent twice. I have also gone thru the other security deposit accounting itemizations and made a few credits where it was warranted.   Below is more information on this claim.   Anything else needed please let me know but this is completely false and unfortunately caused by a tenant who decided to vacate 6 month’s early then what the lease expiration date is.       [redacted] Regional Vice President – West Operations Phone:[redacted] www.propertyframeworks.com     From: "[redacted]" <[redacted].[redacted]@propertyframeworks.com> Date: Wednesday, December 20, 2017 at 2:05 PM To: "[redacted]@randrpipeline.com" <[redacted]@randrpipeline.com> Subject: [redacted]   Good Afternoon [redacted],   Thank you for your patience while we researched and validated the deductions from your security deposit. It is always the goal for an outgoing tenant to receive their full security deposit after surrendering the property and please understand that Property Frameworks role in the security deposit accounting is to distribute funds according to the provisions of the lease agreement between yourself and the owner, WGH Oklahoma LLC c/o West Granite Homes Inc. Property Frameworks does not own the property. In review of your security deposit accounting please see below notes on each deduction.   1.       Replace air filters and clean grates. $45. After reviewing the move in and move out pictures this should be a credit to you. Will have that adjusted off. 2.      Wipe down ceiling fan blades in master. $5. Based on pictures this appears to be a valid expense. 3.      Replace battery for smoke detector. $7. After reviewing the move in and move out pictures this should be a credit to you. Will have that adjusted off. 4.      Replace 5 light bulbs. $30. Based on pictures this appears to be a valid expense. 5.      Remove stickers from wall in middle guest bedroom, minor touch up in one area by front door. $100. Based on pictures this appears to be a valid expense. 6.      Re-letting fee. $837.50. This is a valid expense. Your lease went thru 5.31.18 and you moved out early on 11.9.17 and the re-letting fee was charged appropriately per the lease. 7.      Accelerated rent. Dec 2017 thru May 2018. $8,235. This is a valid expense as your lease didn’t end till 5.31.18. We are however trying to get the home leased currently to mitigate damages. Once released again the accelerated rent would be revised as we don’t charge rent twice so this expense will come down quite a bit once leased again. You made notation of being able to simply give 45 day notice and end the lease early. That is not the case and believe you are misreading the lease. I have attached for you. You brought up paragraph 2 section A. See below. 2. AUTOMATIC RENEWAL AND NOTICE OF TERMINATION: a. This Lease automatically renews on a month-to-month basis unless Landlord or Tenant provides the other party written notice, including signature, of termination not less than 45 days before the Expiration Date. 8.      Utility expense. 11-14.17 thru 11-18.17, CKenergy. $40.39. This is a valid expense as you are responsible for rent and utilities till lease end date or till released again.   Below are move in and move out pictures if you would like to view as well so you can see what we based the security deposit accounting on. Please let me know if any further questions but after reviewing all I’m having a hard time understanding why you think you are due the full deposit back.   I would encourage you to share this information, pictures and lease with your lawyer. If they or you would like to discuss further please let me know but the security deposit accounting seems to be done correctly and in good faith.   6.8.16 Move in inspection photos. Password: [redacted]   11.12.17 Move out inspection photos. Password: [redacted]
        [redacted] Regional Vice President – West Operations Phone:[redacted] www.propertyframeworks.com     From: "[redacted]@randrpipeline.com" <[redacted]@randrpipeline.com> Date: Wednesday, December 20, 2017 at 11:18 AM To: "[redacted]" <[redacted].[redacted]@propertyframeworks.com> Subject: Deposit   [redacted],   I met the terms of my contract & have contacted my lawyer, if I don't have my deposit by Friday 12/22/17 I will be moving forward with legal action.     [redacted] R&R Pipeline Construction [redacted]@randrpipeline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Items the said were true but missing information, which my first complaint says what they missed.  I have received security deposit from company, as I have said after receiving them, but are still owed $400 of mine that was held in reserve.  Have not had any other communication with company even as to them not telling me what happened to my $400.
 
Regards,
[redacted]

Good Afternoon Revdex.com,   I received a letter in the mail today regarding complaint #[redacted]. The complaint stated the following. DON’T RENT FROM THIS COMPANY! They will SCAM you out of your deposit then send you a bill! I’ve sent numerous emails and called and cannot get a reply. Time for legal...

action!!   The claims above are false and ridiculous. I have personally had phone conversations and numerous email communications regarding this matter with [redacted]. The issue and why she owes a balance is due to her breaking her lease and the lease being enforced. She moved out 6 months early and didn’t fulfill her lease obligations. We are however re marketing the property and trying to get a new tenant in. Once we get a new tenant in we would revise the rent charges as we don’t charge rent twice. I have also gone thru the other security deposit accounting itemizations and made a few credits where it was warranted.   Below is more information on this claim.   Anything else needed please let me know but this is completely false and unfortunately caused by a tenant who decided to vacate 6 month’s early then what the lease expiration date is.       [redacted] Regional Vice President – West Operations Phone:[redacted] www.propertyframeworks.com     From: "[redacted], [redacted]" <[redacted].[redacted]@propertyframeworks.com> Date: Wednesday, December 20, 2017 at 2:05 PM To: "[redacted]@randrpipeline.com" <[redacted]@randrpipeline.com> Subject: [redacted]   Good Afternoon [redacted],   Thank you for your patience while we researched and validated the deductions from your security deposit. It is always the goal for an outgoing tenant to receive their full security deposit after surrendering the property and please understand that Property Frameworks role in the security deposit accounting is to distribute funds according to the provisions of the lease agreement between yourself and the owner, WGH Oklahoma LLC c/o West Granite Homes Inc. Property Frameworks does not own the property. In review of your security deposit accounting please see below notes on each deduction.   1.       Replace air filters and clean grates. $45. After reviewing the move in and move out pictures this should be a credit to you. Will have that adjusted off. 2.      Wipe down ceiling fan blades in master. $5. Based on pictures this appears to be a valid expense. 3.      Replace battery for smoke detector. $7. After reviewing the move in and move out pictures this should be a credit to you. Will have that adjusted off. 4.      Replace 5 light bulbs. $30. Based on pictures this appears to be a valid expense. 5.      Remove stickers from wall in middle guest bedroom, minor touch up in one area by front door. $100. Based on pictures this appears to be a valid expense. 6.      Re-letting fee. $837.50. This is a valid expense. Your lease went thru 5.31.18 and you moved out early on 11.9.17 and the re-letting fee was charged appropriately per the lease. 7.      Accelerated rent. Dec 2017 thru May 2018. $8,235. This is a valid expense as your lease didn’t end till 5.31.18. We are however trying to get the home leased currently to mitigate damages. Once released again the accelerated rent would be revised as we don’t charge rent twice so this expense will come down quite a bit once leased again. You made notation of being able to simply give 45 day notice and end the lease early. That is not the case and believe you are misreading the lease. I have attached for you. You brought up paragraph 2 section A. See below. 2. AUTOMATIC RENEWAL AND NOTICE OF TERMINATION: a. This Lease automatically renews on a month-to-month basis unless Landlord or Tenant provides the other party written notice, including signature, of termination not less than 45 days before the Expiration Date. 8.      Utility expense. 11-14.17 thru 11-18.17, CKenergy. $40.39. This is a valid expense as you are responsible for rent and utilities till lease end date or till released again.   Below are move in and move out pictures if you would like to view as well so you can see what we based the security deposit accounting on. Please let me know if any further questions but after reviewing all I’m having a hard time understanding why you think you are due the full deposit back.   I would encourage you to share this information, pictures and lease with your lawyer. If they or you would like to discuss further please let me know but the security deposit accounting seems to be done correctly and in good faith.   6.8.16 Move in inspection photos. Password: [redacted]   11.12.17 Move out inspection photos. Password: [redacted]
        [redacted] Regional Vice President – West Operations Phone:[redacted] www.propertyframeworks.com     From: "[redacted]@randrpipeline.com" <[redacted]@randrpipeline.com> Date: Wednesday, December 20, 2017 at 11:18 AM To: "[redacted], [redacted]" <[redacted].[redacted]@propertyframeworks.com> Subject: Deposit   [redacted],   I met the terms of my contract & have contacted my lawyer, if I don't have my deposit by Friday 12/22/17 I will be moving forward with legal action.     [redacted] R&R Pipeline Construction [redacted]@randrpipeline.com

I rent my house and property frameworks manages my property.  I purhcased a new refrigerator for the property, which I paid for directly to the appliance store, and property frameworks also charged me, which is insane.  I have spoken to Property frame works on three occasions about this...

and they told me they would pay me but they have not.

This is the worst property management company I have ever dealt with from a tenants point of view. The online payment method they use is a joke. Every time I try to pay rent on the last day of the month the payment method does not work. We have not missed a rent payment in 16 months, yet we still get calls from them threatening eviction. Also, now when I pay rent I do it by check. However, I have to go to the post office and pay for priority mail just to have the proof they received it. That doesnt seem to work either. Just today I saw a $75 late fee charge even though my tracking number shows that it was delivered to the front dest at 1:08 on December 31st!!! I have asked numerous times to speak to someone about my account and I have yet to receive a call. This company is a joke and whoever runs it is a joke. RUN AWAY AS FAST AS YOU CAN AND DO NOT LEASE FROM THIS COMPANY. Believe me, you will be bettor off.

Complaint: [redacted]
I am rejecting this response because: I followed the terms of my contract & I am taking legal action. 
I would appreciate if my personal information that Mr [redacted] posted (my phone # & email) be taken down. 
Sincerely,
[redacted]