Property Management Experts

Shawn has done many projects for usHe is not limited to building alone, he is an excellent negotiator and was a huge valuable resource in being a liaison for us in a large insurance claimHe endured many hours of dealing with adjusters and even though it wasn't construction, his diplomatic approach won us the appropriate funds to take care of the propertyHe has done construction projects for us of every size and each time has delivered the exact product he's promisedIf something does not go the way it was initially discussed, Shawn takes the extra effort and time to make sure he communicates and he tries to get the best deal and product for the customer every time he canHe definitely stamps his work with quality in everything he doesWe would recommend him for any and all projects in construction and his business practices are very sound as wellWe look forward to doing business and having him run more projects for us in the future as he can be a trusted partner in all aspects

We are standing by our original response. At this point we see no value in continuing the management contract as we do not have mutual trust in this business relationship. We followed the contract per our written agreement. We will not be refunding any money for the repairs we completed on behalf of the owner. These repairs were much needed and couldn't be prolonged to wait from the owner to respond. We were not informed that the owner had a Home Warranty service, if we had we would have called them directly on his behalf.We are sorry that we had to end it in this way, but we don't feel we can manage for this owner at this time. We wish him well with his rental investment.

We have continually communicated with this owner over the last 9 years by both phone and emails, we have never ignored his phone calls. Because he is a $1 account we contact him before each repair to get his permission, there are a few times when his no response has created an environment where we...

have moved on and taken care of the issue, due to a health and safety issue. Every year we have completed a interior inspection report which includes pictures and descriptions of repairs, this report has been sent and acknowledged by the owner. PME has no control over how the tenant lives their life, if they want to be messy that is their right as a tenant. We are addressing the issue of an unauthorized tenant living in the house, we have served them a Three Day Notice to Perform or Quit either get the tenant to move out or receive an application from the tenant. Tenant has turned in an application for her co-tenant and we are in the middle of processing it. 7/14/15                Email from [redacted] to Owner – tenant says air conditioner will not turn on 7/14/15                Email from Owner to [redacted] – yes send someone out to diagnose the problem, advice before proceeding 7/22/14                Email from Owner to [redacted] – following up, what is progress? 7/23/15                Email from [redacted] to Owner – estimate to repair is $458.87, can we repair 7/24/15                Email from [redacted] to Owner – repeat of email above giving estimate cost, can we repair 7/27/15                [redacted] left message to call her back if he has any questions about the amount 7/28/15                Email from tenant – upset that A/C has been out two weeks, tenant has health issues one is a diabetic and sister suffers from hepatitis and is an asthmatic. 7/28/15                Both [redacted] and [redacted] left message for the owner by phone (our mail server was down so we could not send email messages) 7/31/15                [redacted] authorizes [redacted] to go out and fix the A/C, per PME’s contract, page 1 item B.2 “if in the opinion of Agent such repairs are necessary to protect the property from damage or prevent damage to life or to the property of others….Agent shall not be liable for any such disbursements not approved by owner which Agent in good faith determines to be necessary” 7/31/15                PME authorizes [redacted] to complete repair 8/3/15                   Owner emails [redacted] and calls, telling us he has his own contractor to do the work, unfortunately it’s too late the work has been completed.   Resolution: 1.       PME feels we have honored our contract 2.       We will not be giving back any money for “unauthorized” repairs, because we feel this was an emergency situation that needed to be handled due to the medical issues of the tenant and the delayed response from the owner in approving the work. Also, the issue for the water leak was a code enforcement request, these are automatic get the work done, so we don’t ask owner for permission based on PME’s contract, page 1 item B.2 “if in the opinion of Agent such repairs are necessary to protect the property from damage or prevent damage to life or to the property of others….Agent shall not be liable for any such disbursements not approved by owner which Agent in good faith determines to be necessary” 3.       PME has enforced the lease, the unauthorized tenant has brought in an application and once the application has been processed we will add him to the lease as an additional occupant. 4.       PME will not compensate owner for damages on the property, we have done an interior inspection, which is a 10 page report with pictures each year we have managed the property and this report has been given to the owner for review. On numerous occasions the owner has not complied with doing repairs or has ignored the items that need to be fixed at the property. 5.       At this point, we will be giving the owner a 30 day notice of cancellation of our contract. We feel if you don’t have confidence in our abilities after 9 years, then it’s best for us to part ways. In conclusion, we only want to work with owners that appreciate the fact that we solve problems quickly and efficiently. We value our reputation and when owner’s delay work on properties and use unlicensed contractors for work, and then it puts our company in jeopardy. Our goal is to have properties that are in good repair and the tenants can enjoy living in a comfortable habitable unit.

I am rejecting this response because:It isn’t true that PME communicates regularly with me. They haven’t done so in the past and they’re not doing so now. I don’t know what’s happening with my property. I only approved occupancy for maybe two tenants, but it appears that there are four. I’m not sure because such issues appear to be below PME’s scope of responsibility.If PME has been keeping me informed, I wouldn’t be resorting to this time-consuming process of going through a third party to get matters resolved. But PME is costing me time and money and that’s not good. When you hire a management company to manage your property, you should be able to sleep at night knowing that your property is being “managed” - taken care of. You shouldn’t have to hire a management company to manage your property management company. Let me first address the main issue that I complained about, that PME performed unauthorized work on my property and charged me for it.(1) I never approved the “landscaping” work for which they charged me $372.50. No one ever called me about this. And to this day I don’t know what the work performed was. I have no details (other than the cost) whatsoever! And I didn’t find out about the cost until December 2015 when it appeared on the “cash flow” statement (attached) that they send me on a monthly basis.(2) I never approved the work on the A/C unit. By phone and by e-mail I asked PME to provide me with the tenant’s contact information so I could send a repair person to fix the problem. I purchased a home warranty program specifically to handle such matters and through this program, I had an authorized repair person ready to perform the work, but I never got the tenant’s contact information, which the repair person needed to coordinate the work. To this day, I don’t have any details (what the problem was, what was done to fix it, warranty information, etc.) about the repair other than the cost, which I finally received in the December 2014 cash flow statement (attached). The repair was performed in July 2014, I didn’t receive my requested cost information until December 2014.I only found out about these unauthorized repairs after I received my proceeds (copy attached) for the month of August and noticed that the amount was substantially less than the usual amount.Here are some examples of things that PME hasn’t communicated to me or kept me informed of in the past or in the present:(1) In June 2014 PME brought to my attention an issue about a broken fence. I have asked many times for PME to communicate with my neighbor and ask him if he would share the cost to repair the fence. PME initially gave me the run-around until finally they ignored the problem altogether. This issue remains unresolved. I never heard from PME again about this matter. (2) In March 2014 PME brought to my attention an issue about the garage door. The tenants complained that it was not working. I asked PME for pictures and a description of the problem. PME gave me the run-around until finally the problem was again conveniently “forgotten.” I sent someone to look at the problem and was told that it looked like damage was caused by tenant misuse. So again, I asked PME for additional information (pictures, descriptions, etc.) because if the tenant broke it, I’d want the tenant to pay for it. A good, reputable, and responsible property management company would have looked into this matter but PME has ignored my requests for additional information. (3) Around mid-2014 PME brought to my attention an issue about some leak in the living room. I asked for more information so I could send someone out to repair it, but PME ignored me. The issue remains unresolved. I don’t know what the status is.(4) I discovered that there are additional (perhaps two) tenants living on the property for a total of four tenants. I didn’t approve occupancy for four tenants. (5) In December 2015, [redacted] asked if I would approve some work for leaf removal. I responded stating that I am not approving such work and asked for more information. I never received a reply. I don’t know if they ever performed the work and charged me for it without my knowledge.In response to PME’s stated conclusion, (1) They do not solve problems quickly - they have not solved problems for me at all. The only problems they solve are their problems.(2) They have not given me annual reports with pictures of my property. They have missed a few years of providing me reports, despite my repeated requests for such reports. In one instance, they sent me a report that had the same exact pictures from a previous report. There is no difference between the pictures because they show the tenants socks and other items in the same locations in several different rooms over a period of time between the two reports; the pictures are clearly the same.(3) Based on on-line reviews and word-of-mouth, PME already has a bad reputation. They will make an effort to not lose their A+ Revdex.com rating.(4) I have not delayed the work on my property. As I have shown, the delay was caused by PME failing to communicate with me. It’s easier for them to claim that I wasn’t responsive and take the repair costs from my rent proceeds than to actually coordinate the repair with me. Additionally, their claim that I use unlicensed contractors is not true. First of all, I’ve never had the opportunity to use a contractor (licensed or not) because PME always gets their people to fix the problem without my approval. Secondly, I have a home warranty program for which I pay a monthly premium. The contractors under this program are obviously licensed. So I actually am paying more to get unknown repairs done: I pay the warranty company to stand by in case there’s anything to be fixed and I payed PME (rather, they took my money without my permission) to fix something (I think they fixed something, I’m not sure because they won’t tell me what they did with my money).(5) That they are going to terminate our contract is further evidence that they ignore me. I haven’t received any notice, now one week after they made this statement. So they’re using this medium to communicate a contract termination with me. This is a convenient way for them to solve their problem: it’s less work and more cost effective for them to just ignore a problem than to spend time trying to fix it. After one day with a company, one would expect professional and respectful service. After nine years with a company, I think a company would try hard to make things right with their customers. If the effort to make it right isn’t cost effective or just isn’t what they do, a company like PME would just leave you without taking accountability for their unethical, arrogant, and unprofessional actions.I don’t appreciate it when people take my money without asking - not giving me the option to ask why they want my money and what they’re going to do with it. I don’t like paying ten cents for a bag at the store (“thanks for asking and giving me the option to keep my ten cents, cashier person”). I especially don’t like paying over $800 for.... I don’t know what that money was for! All I know is it’s gone! PME took it while I was attending to my life, having paid for and entrusted them to look after my property!

Shawn has done many projects for us. He is not limited to building alone, he is an excellent negotiator and was a huge valuable resource in being a liaison for us in a large insurance claim. He endured many hours of dealing with adjusters and even though it wasn't construction, his diplomatic approach won us the appropriate funds to take care of the property. He has done construction projects for us of every size and each time has delivered the exact product he's promised. If something does not go the way it was initially discussed, Shawn takes the extra effort and time to make sure he communicates and he tries to get the best deal and product for the customer every time he can. He definitely stamps his work with quality in everything he does. We would recommend him for any and all projects in construction and his business practices are very sound as well. We look forward to doing business and having him run more projects for us in the future as he can be a trusted partner in all aspects.

My experience with PME has been horrible. Bad accounting practices, missing appliances and poor communication. I owna home in Stockton that I contracted with PME to manage because I now live in the bay area. My first hint should have been when my account executive Lucretia Owens did not do a walk through of the property with me. Being this was my first experience as an owner with property management I didn't know to ask. I signed the contract with PME on January 15th 2016 and they immediately listed the house on their website which was great. They put a large sign in the yard listing the house for rent (Bad move in Stockton). On January 28th I received the turn over report invoice telling what work need to be done to prepare the house for a tenant, it totaled $3,654.42 some items had not been priced and needed to be bid out. I mailed the payment on February 9th. On 2/16 I emailed for an update and was told the property had been broken into and needed to be boarded up. That same day also approved a tenant's application to move. On 2/23 I get a call from Lucretia stating that she was doing a walk-through with the tenant and the window would need to be replaced and also the garage door opener. At this time I asked her again to send me the invoice for the window replacement, as I have not received it initially. I follow up with an email asking for the invoice for the window, the garage door opener and other items that needed to be repaired. But I didn't know if that was the exact date the tenant was moving in. On February 25th I received the invoice for the other work that needed to be done off the initial turnover report that priced on the invoice but no invoice for the window repair and garage door opener. I contacted Lucretia again on March 11th to find out what had been going on with the house that's when I found out the tenant has moved in and the window had been repaired, again I ask for the invoices. On March 15th I contacted Lucretia to find out why I hadn't received a rent payment and was informed that all rent had gone towards repairs. When I expressed to her that I never received invoices so I was not able to pay them she then sent me invoices and a monthly cash flow statement for March. After being upset and going over the cash flow statements and invoices, it was determined that my account had an $8.00 credit which is what they showed on their monthly cash flow statement. I confirmed with Lucretia that my account had no more unpaid invoices, and she agreed. I told her any further repair work should go through my home warranty which I paid for and not through their maintenance department she also agreed this could be done. On April 13th I contacted Lucretia because I had not received the rent for April. She told me that the rent had gone towards unpaid invoices. When I brought to her attention that she stated in March that there were no unpaid invoices on my account and that their cash flow statement showed a positive $8 balance, she stated that she was not in office the day she confirmed all invoices on my account were paid and that their cash flow statement will not show a negative balance. I then terminated services with property management experts because I was done with the poor communication and having to beg to pay them the money for repairs done on my property. In May when I went to speak with my tenant I found out that the refrigerator, washer and dryer that was included in the unit was no longer there when the tenants moved in. They had been told by Lucretia that a refrigerator did not come when you rent a house. All of these items were there when I gave the property over to Property Management experts to manage and in the advertisement for the house and when the tenants did the initial looking at the house. When I went to PME to confront Lucretia she first tried to say that the items weren't there when proved wrong by the repair person's inspection pictures. She then stated that they must have been stolen during the break-in or thier hauler took them out and dump them when taking the debris from the house for repairs. I would strongly advise no one to use this company. The owner Karen C[redacted] has suggested that I just take them to small claims court to be reimbursed for my appliances and I am going to do just that.

Review: This complaint stems from my business with PMe and hiring them to manage my rental property in October 2015. , several things went wrong and didn't happen as I was told it would . These incidences such as inspections (not occuring), broken glass being fixed (still broken 9 months later), 3 day notices were not given when rent wasn't paid unless I called and requested it, and once my rent payments wasn't even made two months later until I inquired about it. Among all this, I decided to stick by PME and hope that they would keep trying since I know the tenants were difficult . I was assured upon signing my contract that the tenants would be out of there quickly if they didn't cooperate (cooperate with an inspection, fix the broken glass, start paying rent timely, etc). A 60 day notice was issued on February 22, 2016 which would have expired April 22, and yet for some reason we were in end of May and the tenants still were not out. This is when I started calling and I did inform them that our schedule was very tight my husband works a lot and it was a necessity that we plan ahead of time for repairs . I began to call manager weekly to inquire. I was told on June 7th that a lockout would occur on June 22. Thus, I made arrangements and also had my father travel here from Texas -whom we had arranged to help along with my grandfather to begin to get the house fixed up on July 1, 2016. They would be here in Ca for a month and we figured surely since the lockout was a week prior to their arrival it would be work out fine. I told property manager several occasions that I needed to prepare so that I could schedule repairs.

Next the chain of events that occurred is just so disappointing .

When I called on June 20, I was told that the tenants were moving out Friday and there was no need for an eviction. I kept getting the run around as I had paid for an eviction and since I have had so much trouble with these tenants I had previously been told that there was no way they were going to move out on there own willingly. Finally I asked what the problem was , and she informed me that the accounting department made a mistake and accepted payment for rent (which they shouldn't have done during an eviction). But the PM insisted that they were going to be put Friday. She also told me that I would have to pay another $700 to get the eviction started again / A week later went by, they were still there. Again, I was told they would be out that Friday and this occurred till mid July. It was then that it had almost been a month and I was getting very impatient since I had no real update, besides the fact that they were trying to get them into another house! This I couldn't believe since I had had so much trouble with these tenants, they damaged my house, broke the lease agreements, had animals in the house, refused to cooperate with scheduled repairs, and late rent every month!

Never once did PME try to make things right. I called PME on July 15 and after the receptionist first telling me that the owner was on vacation in Hawaii, me very disgruntled , she asked if I wanted to talk to the owner- She then transferred me and I talked to Terry Hull co -owner of PMe who informed me [redacted] was his daughter on vacation in Hawaii with her sister. Of course my first thought was why wasn't anybody worried about my situation. I had left several messages to the owner in the previous month and not recieved any return calls or emails.

Nobody from PME seemed to care. Whenever I tried getting the property managers to do something it was super hard to get ahold of...

Again, July 28, I sent a very unhappy email to PME owner and Property manager working on my property. What I got back was a very rude email saying that they were cancelling my contract. Never once did they explain , they claimed they didn't have pictures of my property beforehand, and they were no longer going to handle the tenants security deposit. They sent me a certified letter with the deposit .

Now I am stuck doing a walk through with clients (tenants) that I was told to cut off all ties with and threaten an eviction because PME is choosing not to do the exit walk through...I have no idea how to create an accounting statement which I just do by law.

They totally left me in a bind and through their emails I can see that the reason stems from my complaints. All I ever wanted was someone to acknowledge that they made a mistake and apologize for it . Instead I got the run around. They claim that since I moved the tenants in and did the move in inspection/walk through without their help, I should be doing the walk through myself. When I talked to the property manager in October, he told me that it was perfectly fine that I had not stated with PME intitially , that they do this all the time. They take over on the middle of leases and that the first step he said would be to have the guy sign the lease the following week.

Handling the move out issues was a large part of hiring PME as I have never done this before and although we did not have time to hire PME from the start they informed me that was fine they could take over at any point and handle it to the end. It seems since I complained, now they cut off all ties with me . Terrible customer service , I am so disgusted with my experience .Desired Settlement: The only way the business can fix things at this point would be for them to carry out the move out inspection of the property and also to refund what I paid them for services that were not carried out or sub par since I had to repeatedly contact them to serve 3- day notices, Etc.

Business

Response:

Please see attached letter that was sent to the owner on July 29th, 2016 explaining why were were canceling our management contract and why we felt we could not be successful in completing a security deposit reconciliation. We did the best we could within the confides of the law, we followed appropriate procedures and when we made an error in accepting the rent during the eviction process, we accepted responsibility and refunded her the cost of the eviction ($770) and apologized to her in several phone conversations for our mishap. Per our contract we are entitled to management fees once we collected rent, we are not refunding her these fees as we did do our job and collect her rent. The tenant left owing no money, they might have been late on occasion, but in the end they were completely caught up on their rent, so the owner was not out any money. It is not our responsibility to explain to the owner how to do a deposit reconciliation, she as a landlord in California is responsible for knowing the laws of the state. She was managing this property before we took over the property and had the knowledge to know what the property condition was in at move in time. They are the best ones to complete the move out inspection because we were not provided with either pictures or a written move in inspection report. The tenant has since moved out and the owner performed a walk thru with the tenants on August 1st. So in her desired settlement she requests for us to do the move out, it has already been done.We do not feel that she should be refunded the $576 in total management fees that she paid from Oct 2015 to July 2016, as we did manage the property per our contract. We are sorry she is disappointed in our performance, but we feel we were not given the tools to do our job efficiently.

Consumer

Response:

I am rejecting this response because:What the company has said is untrue. No one, not one person from PME ever apologized to me. They in Fact responded very rudely and I have every single email. I never spoke to the owner, [redacted] as she NeVER returned my calls. The co-owner, [redacted], said "mistakes happen". And when I told him how the property manager gave me the run around for weeks, and had even gave me a lockout date for June 22, had not told me about what was going on, he said, "she should have never done that as there had been no chance for a lockout to even occur since the eviction was cancelled way before that! The property manager didn't apologize she just would always say "they are moving out Friday, we are helping them find a place"...

PME should be out of business and I urge anyone out there with a contract with PME to terminate now. The company and there staff are a joke. I'm always given excuses about the lousy tenant I have currently in my property. The worst thing about it the whole situation is that this company is going to move them into another one of their accounts (home). I have evicted them but all they want is that persons money. The tenant always paid 3 weeks late and never a late fee. Did not keep-up the home as per our contract. Dog feces all through the garage. Rats living in shelves and water leaks not reported.

Review: I have had many problems with Property Management Experts (PME) since I hired them to manage my rental property about nine years ago. In general, my problems with them are:

(1) They don’t communicate with me. They ignore my calls and e-mails.

(2) They don’t keep me informed about the condition of my property.

(3) They don’t enforce rules pertaining to renting the property. Based on pictures I was able obtain, I learned that my property is in very poor condition as a result of abuse and damage caused by the tenant. I learned furthermore that there is at least one unauthorized tenant occupying the property.

(4) They perform unauthorized work and charge me for such work. In some cases I had specifically not authorized certain work; in other cases there was work done for issues that I was never made aware of.

In one case I was initially contacted about a service request for the air conditioning unit. I promptly called and left a message with one staff member (Lynn) and actually talked to another staff member. In both cases, I requested additional information. [redacted] never returned my call. The other staff member said she would have [redacted], or someone else, call me back. I also e-mailed [redacted] and other PME personnel about the requested repair work; I had asked for details about the matter and for the tenant contact information so that I could handle the matter myself. No one ever replied to me.

In another case, I learned that work was performed for a water leak outside the home. No one ever contacted me about this.

I finally learned that PME had charged me approximately $500 for work done on the air conditioning unit and approximately $300 for work done on the water leak. Both of these repairs were not authorized by me, as is required in the contract between PME and me.

In addition to these issues, PME has not properly maintained my property and has allowed the occupants to abuse my property and cause damage to it. I often ask them about the state and condition of my property but they ignore me.Desired Settlement: I would like for the following things to happen:

(1) That PME honor their contract with me.

(2) That PME give me back the money that they charged me for all unauthorized work.

(3) That PME enforce to the tenant the rules for occupying my property.

(4) That PME compensate me for damage caused to my property that was not due to normal wear and tear.

Business

Response:

We have continually communicated with this owner over the last 9 years by both phone and emails, we have never ignored his phone calls. Because he is a $1 account we contact him before each repair to get his permission, there are a few times when his no response has created an environment where we have moved on and taken care of the issue, due to a health and safety issue. Every year we have completed a interior inspection report which includes pictures and descriptions of repairs, this report has been sent and acknowledged by the owner. PME has no control over how the tenant lives their life, if they want to be messy that is their right as a tenant. We are addressing the issue of an unauthorized tenant living in the house, we have served them a Three Day Notice to Perform or Quit either get the tenant to move out or receive an application from the tenant. Tenant has turned in an application for her co-tenant and we are in the middle of processing it. 7/14/15 Email from [redacted] to Owner – tenant says air conditioner will not turn on 7/14/15 Email from Owner to [redacted] – yes send someone out to diagnose the problem, advice before proceeding 7/22/14 Email from Owner to [redacted] – following up, what is progress? 7/23/15 Email from [redacted] to Owner – estimate to repair is $458.87, can we repair 7/24/15 Email from [redacted] to Owner – repeat of email above giving estimate cost, can we repair 7/27/15 [redacted] left message to call her back if he has any questions about the amount 7/28/15 Email from tenant – upset that A/C has been out two weeks, tenant has health issues one is a diabetic and sister suffers from hepatitis and is an asthmatic. 7/28/15 Both [redacted] and [redacted] left message for the owner by phone (our mail server was down so we could not send email messages) 7/31/15 [redacted] authorizes [redacted] to go out and fix the A/C, per PME’s contract, page 1 item B.2 “if in the opinion of Agent such repairs are necessary to protect the property from damage or prevent damage to life or to the property of others….Agent shall not be liable for any such disbursements not approved by owner which Agent in good faith determines to be necessary” 7/31/15 PME authorizes [redacted] to complete repair 8/3/15 Owner emails [redacted] and calls, telling us he has his own contractor to do the work, unfortunately it’s too late the work has been completed. Resolution: 1. PME feels we have honored our contract 2. We will not be giving back any money for “unauthorized” repairs, because we feel this was an emergency situation that needed to be handled due to the medical issues of the tenant and the delayed response from the owner in approving the work. Also, the issue for the water leak was a code enforcement request, these are automatic get the work done, so we don’t ask owner for permission based on PME’s contract, page 1 item B.2 “if in the opinion of Agent such repairs are necessary to protect the property from damage or prevent damage to life or to the property of others….Agent shall not be liable for any such disbursements not approved by owner which Agent in good faith determines to be necessary” 3. PME has enforced the lease, the unauthorized tenant has brought in an application and once the application has been processed we will add him to the lease as an additional occupant. 4. PME will not compensate owner for damages on the property, we have done an interior inspection, which is a 10 page report with pictures each year we have managed the property and this report has been given to the owner for review. On numerous occasions the owner has not complied with doing repairs or has ignored the items that need to be fixed at the property. 5. At this point, we will be giving the owner a 30 day notice of cancellation of our contract. We feel if you don’t have confidence in our abilities after 9 years, then it’s best for us to part ways. In conclusion, we only want to work with owners that appreciate the fact that we solve problems quickly and efficiently. We value our reputation and when owner’s delay work on properties and use unlicensed contractors for work, and then it puts our company in jeopardy. Our goal is to have properties that are in good repair and the tenants can enjoy living in a comfortable habitable unit.

Consumer

Response:

I am rejecting this response because:It isn’t true that PME communicates regularly with me. They haven’t done so in the past and they’re not doing so now. I don’t know what’s happening with my property. I only approved occupancy for maybe two tenants, but it appears that there are four. I’m not sure because such issues appear to be below PME’s scope of responsibility.If PME has been keeping me informed, I wouldn’t be resorting to this time-consuming process of going through a third party to get matters resolved. But PME is costing me time and money and that’s not good. When you hire a management company to manage your property, you should be able to sleep at night knowing that your property is being “managed” - taken care of. You shouldn’t have to hire a management company to manage your property management company. Let me first address the main issue that I complained about, that PME performed unauthorized work on my property and charged me for it.(1) I never approved the “landscaping” work for which they charged me $372.50. No one ever called me about this. And to this day I don’t know what the work performed was. I have no details (other than the cost) whatsoever! And I didn’t find out about the cost until December 2015 when it appeared on the “cash flow” statement (attached) that they send me on a monthly basis.(2) I never approved the work on the A/C unit. By phone and by e-mail I asked PME to provide me with the tenant’s contact information so I could send a repair person to fix the problem. I purchased a home warranty program specifically to handle such matters and through this program, I had an authorized repair person ready to perform the work, but I never got the tenant’s contact information, which the repair person needed to coordinate the work. To this day, I don’t have any details (what the problem was, what was done to fix it, warranty information, etc.) about the repair other than the cost, which I finally received in the December 2014 cash flow statement (attached). The repair was performed in July 2014, I didn’t receive my requested cost information until December 2014.I only found out about these unauthorized repairs after I received my proceeds (copy attached) for the month of August and noticed that the amount was substantially less than the usual amount.Here are some examples of things that PME hasn’t communicated to me or kept me informed of in the past or in the present:(1) In June 2014 PME brought to my attention an issue about a broken fence. I have asked many times for PME to communicate with my neighbor and ask him if he would share the cost to repair the fence. PME initially gave me the run-around until finally they ignored the problem altogether. This issue remains unresolved. I never heard from PME again about this matter. (2) In March 2014 PME brought to my attention an issue about the garage door. The tenants complained that it was not working. I asked PME for pictures and a description of the problem. PME gave me the run-around until finally the problem was again conveniently “forgotten.” I sent someone to look at the problem and was told that it looked like damage was caused by tenant misuse. So again, I asked PME for additional information (pictures, descriptions, etc.) because if the tenant broke it, I’d want the tenant to pay for it. A good, reputable, and responsible property management company would have looked into this matter but PME has ignored my requests for additional information. (3) Around mid-2014 PME brought to my attention an issue about some leak in the living room. I asked for more information so I could send someone out to repair it, but PME ignored me. The issue remains unresolved. I don’t know what the status is.(4) I discovered that there are additional (perhaps two) tenants living on the property for a total of four tenants. I didn’t approve occupancy for four tenants. (5) In December 2015, [redacted] asked if I would approve some work for leaf removal. I responded stating that I am not approving such work and asked for more information. I never received a reply. I don’t know if they ever performed the work and charged me for it without my knowledge.In response to PME’s stated conclusion, (1) They do not solve problems quickly - they have not solved problems for me at all. The only problems they solve are their problems.(2) They have not given me annual reports with pictures of my property. They have missed a few years of providing me reports, despite my repeated requests for such reports. In one instance, they sent me a report that had the same exact pictures from a previous report. There is no difference between the pictures because they show the tenants socks and other items in the same locations in several different rooms over a period of time between the two reports; the pictures are clearly the same.(3) Based on on-line reviews and word-of-mouth, PME already has a bad reputation. They will make an effort to not lose their A+ Revdex.com rating.(4) I have not delayed the work on my property. As I have shown, the delay was caused by PME failing to communicate with me. It’s easier for them to claim that I wasn’t responsive and take the repair costs from my rent proceeds than to actually coordinate the repair with me. Additionally, their claim that I use unlicensed contractors is not true. First of all, I’ve never had the opportunity to use a contractor (licensed or not) because PME always gets their people to fix the problem without my approval. Secondly, I have a home warranty program for which I pay a monthly premium. The contractors under this program are obviously licensed. So I actually am paying more to get unknown repairs done: I pay the warranty company to stand by in case there’s anything to be fixed and I payed PME (rather, they took my money without my permission) to fix something (I think they fixed something, I’m not sure because they won’t tell me what they did with my money).(5) That they are going to terminate our contract is further evidence that they ignore me. I haven’t received any notice, now one week after they made this statement. So they’re using this medium to communicate a contract termination with me. This is a convenient way for them to solve their problem: it’s less work and more cost effective for them to just ignore a problem than to spend time trying to fix it. After one day with a company, one would expect professional and respectful service. After nine years with a company, I think a company would try hard to make things right with their customers. If the effort to make it right isn’t cost effective or just isn’t what they do, a company like PME would just leave you without taking accountability for their unethical, arrogant, and unprofessional actions.I don’t appreciate it when people take my money without asking - not giving me the option to ask why they want my money and what they’re going to do with it. I don’t like paying ten cents for a bag at the store (“thanks for asking and giving me the option to keep my ten cents, cashier person”). I especially don’t like paying over $800 for.... I don’t know what that money was for! All I know is it’s gone! PME took it while I was attending to my life, having paid for and entrusted them to look after my property!

Business

Response:

We are standing by our original response. At this point we see no value in continuing the management contract as we do not have mutual trust in this business relationship. We followed the contract per our written agreement. We will not be refunding any money for the repairs we completed on behalf of the owner. These repairs were much needed and couldn't be prolonged to wait from the owner to respond. We were not informed that the owner had a Home Warranty service, if we had we would have called them directly on his behalf.We are sorry that we had to end it in this way, but we don't feel we can manage for this owner at this time. We wish him well with his rental investment.

Consumer

Response:

I am rejecting this response because:The average consumer need not look any further than this Revdex.com transcription to realize that dealing with PME is like dealing with a bunch of stubborn 5th graders posing as adults; the difference, of course, is that with the right training and proper guidance, fifth graders can learn to be respectful and honest people. The level of incompetency and lack of professionalism at PME is incredible! There’s really nothing more I think I can say or do to change the situation because in the world of property management, there exists a company called PME, run by people acting like fifth graders that want nothing more than to watch TV, eat their cake, and play with their toys. I can hear them yelling, “Gimmie, gimmie, gimmie,” as they reach out to get the money they swindled from their customers. And as long as customers keep letting PME take their money without asking, “Hey, what did you do with my money, anyway,” things will be fine. As a customer, don’t expect PME to do any honest work on your behalf, in the interest of protecting your investment.

Great service! [redacted] and team are very reliable and will go over and beyond to assist you with
your need for a rental property. Affordable properties to fit anyones budget! Call PME today!

Review: I have problem to get my deposit money back from Property Management Expert.After me and my wife got our approved application for renting property "[redacted]", they called us to sign a contract so they can hold the property for us.In the signing appointment, employe "[redacted]" explain us the policies of the contract and cancellation of it. Even after I had question about cancellation, she explain it twice that how they will deduct the damage of the holding property off the market because of cancellation. She said that if we do cancel the contract between signing and the leasing time they will deduct the rent base on how many days property was off the market because of us. We sign the contract in 08/08/2014 and she set the release date 08/20/2014 that house will be available and we will get the key of the property and sign the lease. The day before leasing date she called me and want's because of some maintenance have delay on signing the lease to Friday, August 22,2014.Unfortunately after I find out we can't register my kid to any school in that area, I had to cancel my contract. So I called in 8/21/14 and informed our cancellation to [redacted]. She said that's OK but it will take few days for cancellation process before we can have our deposit back. After two weeks finally she called me and said your deposit will be hold and deduct until we can find new tenant! That is totally different from what we heard in the signing day.The rent is $1500 and I paid $1500 deposit to hold the property and cancel the contract before get the key or signing lease. So I will not care or pay any deduct after my cancellation date. The business need to deduct the damage of holding property due to what they told us in signing date by it's employee. They informed us the damage will calculate by daily rent to how many day the property was off the market because of us. Which will be 13 days, and $50 rent per day will be $650.The business need to refund $850 of our deposit amount back to us.Desired Settlement: The business need to refund $850 of our deposit amount back to us.

Business

Response:

After showing Mr. [redacted] and his family the home at [redacted], they decided that they would like to rent the home, one of the main

reasons was because the home was located in the [redacted] and he wanted his children to go to this school district. Mr. [redacted] and his

family filled out the application and after meeting the qualifications they

were approved to rent the home. Mr. [redacted] and his family came into the office to

put a deposit to hold the property until they could take possession of it on

8/20/2014. PME scheduled on 8/8/14 for Mr. [redacted] and his family to come in to sign

the Consideration Agreement, (See Attached). In signing the Consideration

Agreement Mr. [redacted] read the form and was told that if they do not take

possession of the property they would be liable for liquidation damages to the

owner and that the fees are non-refundable. They signed and initialed

the form. On 8/20/2014 Mr. [redacted] called in and stated they were having trouble

enrolling their children in the school district and one of his daughters would

have to be bused out to another school district and this is something that he

didn’t want to do. He said that he would call me back on 8/21/2014 and let me

know what happened. On 8/21/2014 Mr. [redacted] informed me that they are cancelling

the agreement due to the fact that one of his daughters was unable to get

enrolled in the [redacted]. I let

him know that he is liable for the liquidated damages for not taking the

property and I would get back to him in regards to the deposit.

The previous tenant moved out on the 8/15/2014 and she was

charged until 8/20/2014 due to her breaking the lease. Mr. [redacted] should have

taken possession 8/21/2014 and will be charged until the house get’s re-rented.

Most rude and lazy employees. Renting from PME in Stockton is like getting spit on. It has been an entire month and they can not organize themselves to fix one air conditioning unit. They do not answer the phone and when I take time out of my day to talk in person, the sarcasm and rudeness is unbelievable. My roommates and I are expected to pay rent each month or face the 400 dollar consequence, but when they are asked to do anything themselves, their game of candy crush is more important. The air conditioner has been broken and mold has been spreading since we moved in over 8 months ago. I have seen 2 different incompetent repair men, yet nothing is fixed and they have told us, "if you don't like it, go somewhere else". We have a contract! We can't go somewhere else! I am telling you my story so you can avoid these scam artists. On the other hand, If you are looking for a job, I strongly suggest PME. You can get paid to laugh at others misfortune and at the same time, you can sit and grow your fat until closing time. It is too hot outside to be ignored when I ask for simple ac. ridiculous

Review: I have lived at a rental property sine the end of October 2013. I have asked repeatedly for the property management experts staff to repair a fence, retrieve a broken dyer and fix a water leak since our move in . The dryer was provided by the land lord but when it broke down they refused to fix it. I get promises to fix the fence but no follow through for the past 6 months. Also the sewage and water bill is in dispute. I contacted the utilities company a few days after I moved in requesting for it to be changed to my name as instructed but the property managers. I was told that this could only be done by the property owners. I immediately contacted the property managers. Shortly later I was sent the bill with the land lord's name with money due from August 2013(3months before I paid) I spoke to the utilities and they could not answer my question or give my the amount owed from my move in date. I spoke to the property managers immediately. Nothing was done about the situation until April 2014. This has still not been corrected. I have paid my part but not the late penalties and the amount owed prior to my move in. the property managers/land lord has paid the past changes but not the penalty. They are claiming it is my responsibility- however I do not want to pay fees for the lack of action by the land lord/property managementDesired Settlement: I want the repairs to the fence and water faucet completed. I also want the land lord/property managers to pay the $49.19 late payments fees to the water/sewage company within 30 days

Business

Response:

We have spoken to the tenant and explained to her that this

situation was not a negligence issue. We as the property management company are

merely a liaison between tenants and owners; we cannot make repair decisions

arbitrarily. We did our due diligence and reported all maintenance requests

made by this tenant to the owner. The owner had us go out and bid the repairs,

but once the bids were complete the owner did not approve the work because she

was not able to afford the cost of the repairs. We have been in contact with

the tenant since the filing of the complaint and she has agreed that this was a

miscommunication rather than an issue of negligence.

Since being notified of the complaint the owner has

scheduled for a private handyman to go to the home and complete all requested

repairs.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.