As this tenant stated the unit did need the drip pans replaced Our staff had to go purchase the pans and install them In addition, there were other minor maintenance items that need to be addressed The tenant's deposit was $and we only deducted $from this amount
The lease states that the unit must be returned in mocondition and it simply was not Our fees were reasonable and justified
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was not shown properties by any of PMIs leasing agentsWe were shown by their leasing consultant and my realtor showed us other properties of PMI The facts are the application process was not complete before *** informed me that our application was denied and could and would not provide a reasonI after several attempts to obtain a reason I was given the run around further more the leasing consultant from PMIS as well as *** were less than professional regarding menial questions pertaining to the application processI did receive the application refund in full but have yet to be informed as to why my application was not completed even after *** informed that *** would contact and let me that was complete The refund of the application only shuts the door but does not resolve poor customer service while their ratings continue to be stellar because this has been swept under the rugI question their ethics and their diversity of applicants who have rendered poor service on all levels.It is my desire to understand why my application took more thanweeks to complete even after PMI had all the needed information Lastly, my requests to view properties after the PMI leasing consultant told me we would need to have an approved application to view more properties even when we viewed a property before we had even submitted an application. Truthfully, ** *** ***
This was a mistake on our part There was some confusion as to the address of the property There was confusion on this deposit and the deposit on another property with almost the same address We have reached out to the tenant, shared with them that this was a mistake on our part
and will be returning their deposit in full.Mark ***President-PMI Midwest
As stated before the tenant did not turn the unit over damage free This is the intention of a security deposit and as per the lease and Indiana state law the tenant was charged for these repairs The fees were itemized per State law and were not inflated
We at PMI do agree with the tenant that this has taken to long. The owner required multiple bids on this job which took time to get. The owner than did approve a vendor. We were told by the vendor they would do the job and communicate to the tenant. We followed up with the...
vendor to check on the status and the vendor informed us they had changed their mind and were not going to do the job.We made this a priority to address and will be in communication with the tenant.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
I am not sure why this complaint has been filed. The owner prior to the lease signing did agree to approve the fence, we received bids on the fence and the owner is under contract for the fence installation. The fence company approved for the installation has applied for HOA approval and...
that is where the delay lies. We still do not have HOA approval, they have come back to the fence company a couple of times requesting additional information to approve. The fence company has diligently provided this additional information. We have informed the tenant of this and originally shared with the tenant that it typically takes 6-8 weeks minimum to get the fence installed and based on the HOA could take longer. We are just now approaching the 8 week mark. We understand this is frustrating for the tenant, it is also frustrating for us and the owner as well. We have done everything we can and it is now in the hands of the HOA for approval. The fence company is diligently working on this as they can not install the fence and get paid until HOA approval.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mr. [redacted] called our leasing agent about viewing the home on Sunday November 2. He stated he needed to find a home to move into by Tuesday. Our leasing agent informed him, on such short notice he should go on our website and apply online to get a quick approval. We ran his credit...
report and an eviction did show up on his credit report. Not only that on his application he answered yes to being evicted or ever left owing money from a rental property. The owner of this particular property will not rent to someone with an eviction or judgment on their credit report. We therefore cancelled the appointment with him and informed him that he would have to prove the credit report was incorrect before we could show the property. In addition Mr. [redacted] stated that he never lived at the property that his eviction states, he stated that he was just a co-signer for this property, yet it shows thru or credit report verification that this is his place of residence. Mr. [redacted] also falsified additional information on his application which is immediate grounds for denial.
In regards to his final comment of a possible prejudice issue, I find this one difficult to understand as not one single employee of PMI Midwest has met nor seen a picture of Mr. [redacted].
We are willing to provide proof to our decision as well.
[redacted]
President-PMI Midwest
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Attached you will find the itemized statement sent to me by the business.The business is correct that my deposit was $450, however, I was charged more than $75. The total deductions from my deposit equaled $155. I was charged $25 (blinds), $25 (burner pans), $10 (light bulb), $20 (toilet roll holder), $75 (cleaning).Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The doorbell has not been resolved and we did not see the property prior to signing, so this is incorrect information. We have not signed off on a original walk through, as stated in the rental agreement, because we were never provided one, since the state of the home was so poor, per our original walk through with Kai. So we have no idea what we are responsible for when our lease is expired. We need an official first walk through again, with the walk-through agent so he may see the condition of the home, so then we may sign off and know exactly what we are responsible for. Since there were so many issues, Kai, simply put in repair requests for the items to be addressed and mentioned we can address the walk through when the items have been taken care of. I understand that you may be at the mercy of the homeowner, but you are representing the homeowner and you are responsible for the turn. We rented based on recommendations of your services, so when Kai told us that this was the worst turn he had seen in his many years in the company, we feel that there should be some ownership from the management company as a result. Combining this with ill prepared, very value oriented (not quality oriented) repair work, thus far, we feel there should be some compensation.
Regards,
[redacted]
The tenants of this property did not return the property in the condition it was given to them. All of the fees charged to them have been documented and shared with them. These fees are reasonable and justified. The lease specifically stated their responsibilities with the property...
Mr. [redacted] did receive his Security deposit in full. Nothing was withheld from it. We did mail it within the 45 days but it was returned as the address was incorrect. Since then his deposit has been resent via the mail.Mark [redacted]President-PMI Midwest
This service call was turned over to our preferred appliance vendor, whom we have worked with for years. They informed us that they did call multiple times to schedule a visit to no avail. We asked the tenant to contact the vendor due to the difficulty of scheduling with the...
vendor. Due to the inability to schedule this, we went ahead and just replaced the dishwasher.The issue with the late fees and evictions was that the tenant chose not to pay the rent in full due to the fact the dishwasher was not working when our vendor could not reach them to schedule a time. We informed them that the owner does not give a discount on rent for a situation like this and they needed to pay their rent in full.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This complaint was as much about poor customer service as the fence. Which was not addressed in the company's response. We had left multiple voice mail messages and called numerous times with no response. If the company had all that information prior to this complaint and shared it with us no complaint would have been filed. The phone call to my husband that is mentioned below was a month ago. Regards,[redacted]
We have addressed all work orders placed by the tenant's other than an ice maker issue, of which the work order was placed less than a week ago and we have already engaged an appliance company to repair and an hoa requirement that trees be planted, which we have engaged a landscape company to do as...
well.In regards to the condition of the property, the tenants viewed the property prior to lease sign and signed a lease that states they accept the property, 'as-is'. The tenant's requested all new flooring and we were in agreement with them that something should be done as the tiles were cracking. We communicated this with their realtor and the owner of the property. This was a very large expense and the owner did not feel it necessary to do. We did not agree and pursued multiple quotes and opinions on the matte and this was the cause for the delay in getting the work done but was also the cause for the owner to agree to replace the flooring. We were in constant communication with the tenant and I the owner of PMI Midwest spoke with the tenant and communicated our agreement with them on this matter but this was a situation we had to get owner approval. It was due to our persistence with this matter that we got the owner to agree to replace the flooring on the first floor. The doorbell and refrigerator have also been repaired.There are certain items that are beyond the limits of what we can do as a management company and if the owner will not give us approval or requires multiple quotes, we must follow those requests.
We showed ** over 12 properties. **, also had engaged the services of a realtor in helping him find a home. Once this occurs we no longer work with the applicant but deal with the applicant's realtor. We informed him of that and yet he continued to demand we show him...
properties. We shared this information to his realtor and his realtor apologized.we have already refunded his application fee.
As this tenant stated the unit did need the drip pans replaced Our staff had to go purchase the pans and install them In addition, there were other minor maintenance items that need to be addressed The tenant's deposit was $and we only deducted $from this amount
The lease states that the unit must be returned in mocondition and it simply was not Our fees were reasonable and justified
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was not shown properties by any of PMIs leasing agentsWe were shown by their leasing consultant and my realtor showed us other properties of PMI The facts are the application process was not complete before *** informed me that our application was denied and could and would not provide a reasonI after several attempts to obtain a reason I was given the run around further more the leasing consultant from PMIS as well as *** were less than professional regarding menial questions pertaining to the application processI did receive the application refund in full but have yet to be informed as to why my application was not completed even after *** informed that *** would contact and let me that was complete The refund of the application only shuts the door but does not resolve poor customer service while their ratings continue to be stellar because this has been swept under the rugI question their ethics and their diversity of applicants who have rendered poor service on all levels.It is my desire to understand why my application took more thanweeks to complete even after PMI had all the needed information Lastly, my requests to view properties after the PMI leasing consultant told me we would need to have an approved application to view more properties even when we viewed a property before we had even submitted an application. Truthfully, ** *** ***
This was a mistake on our part There was some confusion as to the address of the property There was confusion on this deposit and the deposit on another property with almost the same address We have reached out to the tenant, shared with them that this was a mistake on our part
and will be returning their deposit in full.Mark ***President-PMI Midwest
As stated before the tenant did not turn the unit over damage free This is the intention of a security deposit and as per the lease and Indiana state law the tenant was charged for these repairs The fees were itemized per State law and were not inflated
Hi I haven't received my refund from the company yet. I have spoke to 2 different people and no one will call me back. Regards,[redacted]
We at PMI do agree with the tenant that this has taken to long. The owner required multiple bids on this job which took time to get. The owner than did approve a vendor. We were told by the vendor they would do the job and communicate to the tenant. We followed up with the...
vendor to check on the status and the vendor informed us they had changed their mind and were not going to do the job.We made this a priority to address and will be in communication with the tenant.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
We are refunding her application fee. She is welcome to pick it up at our office or we will mail it to her if she provides her mailing address.
I am not sure why this complaint has been filed. The owner prior to the lease signing did agree to approve the fence, we received bids on the fence and the owner is under contract for the fence installation. The fence company approved for the installation has applied for HOA approval and...
that is where the delay lies. We still do not have HOA approval, they have come back to the fence company a couple of times requesting additional information to approve. The fence company has diligently provided this additional information. We have informed the tenant of this and originally shared with the tenant that it typically takes 6-8 weeks minimum to get the fence installed and based on the HOA could take longer. We are just now approaching the 8 week mark. We understand this is frustrating for the tenant, it is also frustrating for us and the owner as well. We have done everything we can and it is now in the hands of the HOA for approval. The fence company is diligently working on this as they can not install the fence and get paid until HOA approval.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mr. [redacted] called our leasing agent about viewing the home on Sunday November 2. He stated he needed to find a home to move into by Tuesday. Our leasing agent informed him, on such short notice he should go on our website and apply online to get a quick approval. We ran his credit...
report and an eviction did show up on his credit report. Not only that on his application he answered yes to being evicted or ever left owing money from a rental property. The owner of this particular property will not rent to someone with an eviction or judgment on their credit report. We therefore cancelled the appointment with him and informed him that he would have to prove the credit report was incorrect before we could show the property. In addition Mr. [redacted] stated that he never lived at the property that his eviction states, he stated that he was just a co-signer for this property, yet it shows thru or credit report verification that this is his place of residence. Mr. [redacted] also falsified additional information on his application which is immediate grounds for denial.
In regards to his final comment of a possible prejudice issue, I find this one difficult to understand as not one single employee of PMI Midwest has met nor seen a picture of Mr. [redacted].
We are willing to provide proof to our decision as well.
[redacted]
President-PMI Midwest
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Attached you will find the itemized statement sent to me by the business.The business is correct that my deposit was $450, however, I was charged more than $75. The total deductions from my deposit equaled $155. I was charged $25 (blinds), $25 (burner pans), $10 (light bulb), $20 (toilet roll holder), $75 (cleaning).Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The doorbell has not been resolved and we did not see the property prior to signing, so this is incorrect information. We have not signed off on a original walk through, as stated in the rental agreement, because we were never provided one, since the state of the home was so poor, per our original walk through with Kai. So we have no idea what we are responsible for when our lease is expired. We need an official first walk through again, with the walk-through agent so he may see the condition of the home, so then we may sign off and know exactly what we are responsible for. Since there were so many issues, Kai, simply put in repair requests for the items to be addressed and mentioned we can address the walk through when the items have been taken care of. I understand that you may be at the mercy of the homeowner, but you are representing the homeowner and you are responsible for the turn. We rented based on recommendations of your services, so when Kai told us that this was the worst turn he had seen in his many years in the company, we feel that there should be some ownership from the management company as a result. Combining this with ill prepared, very value oriented (not quality oriented) repair work, thus far, we feel there should be some compensation.
Regards,
[redacted]
The tenants of this property did not return the property in the condition it was given to them. All of the fees charged to them have been documented and shared with them. These fees are reasonable and justified. The lease specifically stated their responsibilities with the property...
and they did not honor their lease commitment.
Mr. [redacted] did receive his Security deposit in full. Nothing was withheld from it. We did mail it within the 45 days but it was returned as the address was incorrect. Since then his deposit has been resent via the mail.Mark [redacted]President-PMI Midwest
This service call was turned over to our preferred appliance vendor, whom we have worked with for years. They informed us that they did call multiple times to schedule a visit to no avail. We asked the tenant to contact the vendor due to the difficulty of scheduling with the...
vendor. Due to the inability to schedule this, we went ahead and just replaced the dishwasher.The issue with the late fees and evictions was that the tenant chose not to pay the rent in full due to the fact the dishwasher was not working when our vendor could not reach them to schedule a time. We informed them that the owner does not give a discount on rent for a situation like this and they needed to pay their rent in full.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This complaint was as much about poor customer service as the fence. Which was not addressed in the company's response. We had left multiple voice mail messages and called numerous times with no response. If the company had all that information prior to this complaint and shared it with us no complaint would have been filed. The phone call to my husband that is mentioned below was a month ago. Regards,[redacted]
We have addressed all work orders placed by the tenant's other than an ice maker issue, of which the work order was placed less than a week ago and we have already engaged an appliance company to repair and an hoa requirement that trees be planted, which we have engaged a landscape company to do as...
well.In regards to the condition of the property, the tenants viewed the property prior to lease sign and signed a lease that states they accept the property, 'as-is'. The tenant's requested all new flooring and we were in agreement with them that something should be done as the tiles were cracking. We communicated this with their realtor and the owner of the property. This was a very large expense and the owner did not feel it necessary to do. We did not agree and pursued multiple quotes and opinions on the matte and this was the cause for the delay in getting the work done but was also the cause for the owner to agree to replace the flooring. We were in constant communication with the tenant and I the owner of PMI Midwest spoke with the tenant and communicated our agreement with them on this matter but this was a situation we had to get owner approval. It was due to our persistence with this matter that we got the owner to agree to replace the flooring on the first floor. The doorbell and refrigerator have also been repaired.There are certain items that are beyond the limits of what we can do as a management company and if the owner will not give us approval or requires multiple quotes, we must follow those requests.
We showed ** over 12 properties. **, also had engaged the services of a realtor in helping him find a home. Once this occurs we no longer work with the applicant but deal with the applicant's realtor. We informed him of that and yet he continued to demand we show him...
properties. We shared this information to his realtor and his realtor apologized.we have already refunded his application fee.