Property Management, Inc.

I had the worst experience with this companyI didn't like they don't have an office to go toThey told me when I moved out my house was clean and looked good then still took money from meWhen I moved in I had to clean dog poop off floor boards, there was dog poop in the living roomThe whole house was spiked in dog pee so bad I couldn't even lay on the floors to even workout without having to put 2-blankets downI could not wait to get outThey wouldn't supply blinds for the back door that were missing either and my back yard was a main road in a subdivisionWorse company everThey won't give me copies of my invoices for the "work" they had done after I moved outThe manager would tell me in front of my girls "you are easy on the eyes" wonder what his wife would thinkRich Underwood is the one that said that to me more than onceI even have a witness to the final inspection being good and to the house stinking so badThey would not do anything to help meJust hurt me and my girls

January I moved in with my nephew due to my disabilityMy husband and I lived with him until may He was evicted out of the home and evicted usHe found another rental home in Lehi UtahHe came home and stated he found a place He told me after he got the place and to get it he had to add me to itI knew nothing of this beforehand He stated to my husband and I that he needed in less than a weekAt the time, my husband was only making minimum wage and working only days a weekWe told him that we don't have the funds to do thatOn May 25,he told us he wanted us outWe left the home that he was in at the time, in South Jordan UtWe took our belongings to his moms house for storageMy husband had a job offer and we left Utah that day and moved to ArizonaWe stayed with my friend in Laughlin, NV and on August 1, we moved in our trailerWe have been here sinceI have contacted PMI on occasions to tell them that I never signed a lease, and I a

I had great hopes working with PMIWe paid our $application fee for the cute little town homeWe were told that our lease would be accepted with an additional $fee for credit reporting, then they added another $for a lease initiation fee, and the $for the deposit, then $for processing our payments madeAt this point the company asked for $+ +200.00+for a depositWe paid the $
I signed the lease documents and realized they didn't have my emotional support Animals(it says Emotional Support Animals on the document) I had disclosed in the applicationSo again they added another $non refundable lease initiation fee + $pet deposit + $pet rent and another to process these feesSo they are asking an additional $for the deposit
My complaint is there are so many HIDDEN FEES that are added inThe bill is up to a grand total of $ of NON REFUNDABLE FEES and we are not even oved in yet

I am in receipt of your notice of Complaint for *** Apartments, which is managed by Property Management IncFirst, let me assure you that it is our goal to always exceed our client's expectationsbelieve this situation is a misunderstanding that can easily be resolved without further
action.When Mr*** moved in to *** Apartments, we were offering a rent Concession as a leasing specialThe prevailing market rent for the apartment Mr*** chose, was $per monthWith the move in Special, Mr*** received $off the market rent for monthsMr*** also opted for a reserved parking space, as noted on the lease for an additional Sper monthThe total Mr*** was responsible to pay monthly during the initial lease term was $($rent plus the $parking fee)I have attached a copy of the lease showing the details of this informationIn November of 2015, we sent Mr*** a lease renewal notice, stating his new rent rate effective February 1, would be Splus parking feesPlease note, the rental fees for the renewal, was a far reduction from the original market rent and only $a month increase of what Mr*** was payingAt no time was it implied or written that the leasing special would continue beyond the initial lease termEnclosed is a copy of Mr***'s signed acknowledgment of lease renewal notice and rental fees associated with the new lease termsThere was no intention to mislead or misrepresent the rental fees charged to the Mr***'s accountRather, the documentation as attached shows the fees were assessed to the account as Statedif MrPeilington chose to continue to take a discount off of his rent after the expiration of the lease concession, he did so on his own accord and the rental amount still remained dueTherefore, we will not be returning additional funds to Mr***, as all remaining credits on his rental account have already been returned to himIf I can be of any further assistance, please feel free to contact my office at ###-###-####Thank you for your consideration in this matterSincerely,
Michelle C***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to remove the complaint, the owner of the company is going to help me and work with me on my collectionHe has stepped forward and going to work with meI feel like this is a good thing for both of usThank you
Sincerely,
*** ***

Worst company ever RudeOh so rudeSpare yourself the stress and get a different company

We looked at this home *** * *** *** ***, liked the home, gave our deposit paid rent, went to move in, had to clean for days before we could move inThe house smelt like a hamster cageRich said he could not smell anythingI asked him to clean the carpets, then the pet urine came out really badIt was horribleThen we found out that the smell of the hamster cage was because the people that lived there before bred dogs in the basementthere was dog poop on the concrete, I was told by an HVAC guy that it needed to be cleaned with bleach and a stiff broomRich used a wimpy mop and it was not done rightIt still stunk and there was still dog poopMoving in boxes and unpacking I found dog poop on base boards, I used my moms black light and found huge areas that were horribleMy closet I was unable to even let clothes be on the floor it would make them smell like dog peeIt was horribleI had to go buy wall flowers from Bath and Body works just to live thereThat got exp

NO RECOMMENDATION AT ALLVery bad property management in Frisco TX branch, furthermore the agent is so annoying at the end of the contracteverything is not her responsibility, everything she has done is her courtesy to me, excuse me? The attitude of communicating is horrible, lack of professionalism, dishonest between tenant and landlord (what she said to tenant was totally different from what she said to landlord , at end of the leasing contract, the tenants were annoyed with her , and contract me directly to avoid the misunderstanding or her lie )don‘t think the way to solve the problems , only thing she did is shirking responsibility to tenants or landlordThe worst experience i've had in the real estate/property management industry!!!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

PMI Utah is very open and up front with their feesAfter the tenant signed their lease and paid their deposit, they mentioned they had animals which is finePMI Utah then followed the policy for having two animals and issued an animal addendum, and charged the required deposits and pet fees
AFTER the tenant saw what those fees were she asked that a certain amount be waived, which was discussed and determined that they would not be waivedAGAIN AFTER this was told to the tenant, she then notified PMI Utah that the animals were emotional support animals and quoted the Utah lawPMI Utah then told her that we should have been made aware of the animals and that they were emotional support animals from day one so that we could follow the proper procedures and paperwork, and that we would rectify the situation when returning to the office on Monday, and in return we received a complaint. PMI Utah has not violated any laws and asks that this be dismissed immediatelyWe can also provide emails, etc., showing our full cooperation

I am in receipt of your notice of Complaint for [redacted] Apartments, which is managed by Property Management Inc. First, let me assure you that it is our goal to always exceed our client's expectations. believe this situation is a misunderstanding that can easily be resolved without further action.When...

Mr. [redacted] moved in to [redacted] Apartments, we were offering a rent Concession as a leasing special. The prevailing market rent for the apartment Mr. [redacted] chose, was $925.00 per month. With the move in Special, Mr. [redacted] received $150.00 off the market rent for 12 months. Mr. [redacted] also opted for a reserved parking space, as noted on the lease for an additional S50.00 per month. The total Mr. [redacted] was responsible to pay monthly during the initial lease term was $825.00 ($775.00 rent plus the $50.00 parking fee). I have attached a copy of the lease showing the details of this information.In November of 2015, we sent Mr. [redacted] a lease renewal notice, stating his new rent rate effective February 1, 2016 would be S795.00 plus parking fees. Please note, the rental fees for the renewal, was a far reduction from the original market rent and only $20.00 a month increase of what Mr. [redacted] was paying. At no time was it implied or written that the leasing special would continue beyond the initial lease term. Enclosed is a copy of Mr. [redacted]'s signed acknowledgment of lease renewal notice and rental fees associated with the new lease terms.There was no intention to mislead or misrepresent the rental fees charged to the Mr. [redacted]'s account. Rather, the documentation as attached shows the fees were assessed to the account as Stated. if Mr. Peilington chose to continue to take a discount off of his rent after the expiration of the lease concession, he did so on his own accord and the rental amount still remained due. Therefore, we will not be returning additional funds to Mr. [redacted], as all remaining credits on his rental account have already been returned to him.If I can be of any further assistance, please feel free to contact my office at ###-###-####. Thank you for your consideration in this matter.Sincerely,Michelle C[redacted]

This complaint is not related to Property Management Inc. or PMI Utah. Please have this removed immediately and direct it towards the correct franchise which is PMI Salt Lake City- Rich U[redacted]. All franchises are individually owned and operated. Thank you,PMI

June 26, 2017To whom this may concern,The issue in which the complaint had been reported was corrected on 6/20/17, prior to receiving yourletter‘ The resident was notified on 6/20/17 of our error in which we resolved. We also made contacttoday, 6/26/17, after receiving your letter, and spoke with...

[redacted]. He was very cooperative inwanting to contact the Revdex.com to retract his complaint. We provided him with your phone number and thecase ID to resolve the issue.RegardsEric K.President, Property Management, Inc.

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[redacted]>Date: Tue, May 17, 2016 at 12:35 PMSubject: Fwd: Closing Complaint [redacted]To: [redacted]---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Tue, May 17, 2016 at 11:22 AMSubject: Closing Complaint [redacted]To: [redacted]Hi-I have since been able to resolve complaint #[redacted] that I made against Property Management, Inc. I have been unable to sign into Revdex.com online to close the complaint, and would like to follow up with someone to ensure that its been resolved. You can call me at ###-###-####.Thanks,[redacted]###-###-####

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[redacted]>Date: Tue, May 17, 2016 at 12:35 PMSubject: Fwd: Closing Complaint [redacted]To: [redacted]
---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Tue, May 17, 2016 at 11:22 AMSubject: Closing Complaint [redacted]To: [redacted]
Hi-
I have since been able to resolve complaint #[redacted] that I made against Property Management, Inc. I have been unable to sign into Revdex.com online to close the complaint, and would like to follow up with someone to ensure that its been resolved. You can call me at ###-###-####.
Thanks,
[redacted]
###-###-####

Review: I was looking for a house to rent, saw an add for a 4 bedroom house. I called the realtor, who advised me he would have the "homeowner" call to to view the house. I went to see the property and everything was fine. I submitted my application along with my $50.00 application fee. [redacted] called me to tell me my applcation was approved, but there was something the homeowner had to discuss with me. I find out that the "homeowner" is going to still be living in the house in an addition on the back with her teenage daughter. Neither the woman nor the realtor [redacted] advised me of this BEFORE I payed my application fee. Underhanded and sneaky.Desired Settlement: My $50.00 application fee

Business

Response:

I spoke with [redacted] from the company and he stated that the consumer would need to get in touch with the landlord because he was not there during the showing of the property.