Property Management Of San Diego

Dear *** #222222;">We have furnished statements of your account but would be happy to do so againI have attached them to this email and will send them certified mail as wellI noticed that the address given to the Revdex.com is different than the [redacted] *** we have on your accountI will send this batch to the [redacted] *** addressIf you need anything further please let me know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will start by saying that while *** is the agent, I dealt with *** (her assistant) at first, from the showing, application process to signing. *** was not present nor does she have first hand knowledge of our conversations. For example, when *** stated that the owner would be painting the living room, dining and kitchen and would probably even give me an allowance if I wanted to do it myself or even allow me to pick the colorOnce presented I did inquire on those option detailsa conversation that was recorded by me while I filmed during my initial walk through/showing even before move in The HOA. I had personally already attempted to get this resolved myself by contacting the HOA but instead was given the HOA contact of Melissa Moore and asked to have the owner be the one to request the fob. At that moment I also reported the fire door stop that was not working and therefore not allowing the door to shut (a safety hazard) which was noted upon move in. When I placed the order with maintenance to fix the stop, they said no previous orders had been placed. This company's response states that I was included in a conversation (which by the way didn't start until June 28th), I was notI was not CC but forward an email from *** on July 1st with a message from her to me saying "FYI this is what I am dealing with" this email had taken place between her and the HOA where *** was asking for the key to the back pool. As the agent, *** should of been well aware that there was no back pool but instead separate pools altogether. The fob in question was the one that gave access to the pool, club house and gym at *** *** which is where the property is located and what was advertised and part of the contract which was never delivered. Period! Their response implies that they were actively working on this and I was inform all throughout. A true misrepresentation. Even more despicable that they use the their handyman to provide a statement that is pointless and continues to distract from the issue at hand, they were in breech of contract and didn't take action until things spiraled and they were not able to ignore them any further. The handyman, on Friday 6/3 they sent men to my place to fix the front door lock, tub faucet, garage door and other miscitems (they only mentioned man coming not 2), Sunday night I came to find out that while the lock appeared to lock the front door was indeed never lockingI notified them immediately first thing Monday morning via emailTheir handyman came back out late Monday 6/6 and changed the lock after I had to insist he come that very day or they send a lock smith (once again, a safety issue) ,they were trying to push this for the next dayKenny, the handyman shared many details regarding the company and their long list of tenant complaints which he deals with regularlyHe warned me they had no further intentions to fix the garage door or any other complaints I may have which he had previously addressed. He stayed and chatted for about minafter he was done with the lockI mentioned I was scared to sleep with the door unlocked hence the urgency for him to fix it immediatelyI slept with my gun under my pillow(a gun properly obtained) and since Kenny never saw the gun nor did I ever threaten him with it is a non issue to this entire topicHowever his statements about the company are very relevant Cutting through their bs... I finally received my deposit backThey have deducted for carpet cleaning on stains that were existing, Damages on carpet due to "cigarette burns" (I don't smoke) that were also existing, Touch up paint where I hung a few frames using finishing nails while the bed rooms walls had paint and drywall damage upon moving in, and as noted in an email to *** on 5/while also requesting the MIMO to fill out myself and I quote "There are paint scuffs and chips in the brown room along with a significant amount of nails and nail holes in all the rooms(***'s response)' I am not sure what you want to do about thisPerhaps the owner will purchase the paint if you pay the labor'." I was deducted for water bills which I don't have proof of or a copy of the statements nor a breakdown to "outstanding amounts" that were also deducted. Bottom line is here, I have time stamped images and videos along with witnesses all completely contradicting their claims. I also have an email days after I received the keys requesting the MIMO to fill out and also listing said issues. I have time stamped emails, pictures, videos and text messages backing up any and all of my claims and which are relevant to the topic at hand. I will be happy to provide them all including the emails with my request to the payment portal which they failed to provide even after then rent was past due. I seek what was previously requested along now with reimbursement for the charges of the "Patch 350, carpet cleaning 115, touch up paint 85" fully refunded. I would like a copy of the water bills along with a breakdown of outstanding amounts to review the adjustments necessary for them. It seems the longer this goes on the more outrages their lies get and the more off topic this getsthe topic at hand is their breech of contract and what comes as a result of it. Unethical companies like this need to be shut down.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will start by saying that while *** is the agent, I dealt with *** (her assistant) at first, from the showing, application process to signing. *** was not present nor does she have first hand knowledge of our conversations. For example, when *** stated that the owner would be painting the living room, dining and kitchen and would probably even give me an allowance if I wanted to do it myself or even allow me to pick the colorOnce presented I did inquire on those option detailsa conversation that was recorded by me while I filmed during my initial walk through/showing even before move in
The HOA. I had personally already attempted to get this resolved myself by contacting the HOA but instead was given the HOA contact of Melissa Moore and asked to have the owner be the one to request the fob. At that moment I also reported the fire door stop that was not working and therefore not allowing the door to shut (a safety hazard) which was noted upon move in. When I placed the order with maintenance to fix the stop, they said no previous orders had been placed. This company's response states that I was included in a conversation (which by the way didn't start until June 28th), I was notI was not CC but forward an email from *** on July 1st with a message from her to me saying "FYI this is what I am dealing with" this email had taken place between her and the HOA where *** was asking for the key to the back pool. As the agent, *** should of been well aware that there was no back pool but instead separate pools altogether. The fob in question was the one that gave access to the pool, club house and gym at *** *** which is where the property is located and what was advertised and part of the contract which was never delivered. Period!
Their response implies that they were actively working on this and I was inform all throughout. A true misrepresentation. Even more despicable that they use the their handyman to provide a statement that is pointless and continues to distract from the issue at hand, they were in breech of contract and didn't take action until things spiraled and they were not able to ignore them any further.
The handyman, on Friday 6/3 they sent men to my place to fix the front door lock, tub faucet, garage door and other miscitems (they only mentioned man coming not 2), Sunday night I came to find out that while the lock appeared to lock the front door was indeed never lockingI notified them immediately first thing Monday morning via emailTheir handyman came back out late Monday 6/6 and changed the lock after I had to insist he come that very day or they send a lock smith (once again, a safety issue) ,they were trying to push this for the next dayKenny, the handyman shared many details regarding the company and their long list of tenant complaints which he deals with regularlyHe warned me they had no further intentions to fix the garage door or any other complaints I may have which he had previously addressed. He stayed and chatted for about minafter he was done with the lockI mentioned I was scared to sleep with the door unlocked hence the urgency for him to fix it immediatelyI slept with my gun under my pillow(a gun properly obtained) and since Kenny never saw the gun nor did I ever threaten him with it is a non issue to this entire topicHowever his statements about the company are very relevant
Cutting through their bs I finally received my deposit backThey have deducted for carpet cleaning on stains that were existing, Damages on carpet due to "cigarette burns" (I don't smoke) that were also existing, Touch up paint where I hung a few frames using finishing nails while the bed rooms walls had paint and drywall damage upon moving in, and as noted in an email to *** on 5/while also requesting the MIMO to fill out myself and I quote "There are paint scuffs and chips in the brown room along with a significant amount of nails and nail holes in all the rooms(***'s response)' I am not sure what you want to do about thisPerhaps the owner will purchase the paint if you pay the labor'." I was deducted for water bills which I don't have proof of or a copy of the statements nor a breakdown to "outstanding amounts" that were also deducted. Bottom line is here, I have time stamped images and videos along with witnesses all completely contradicting their claims. I also have an email days after I received the keys requesting the MIMO to fill out and also listing said issues. I have time stamped emails, pictures, videos and text messages backing up any and all of my claims and which are relevant to the topic at hand. I will be happy to provide them all including the emails with my request to the payment portal which they failed to provide even after then rent was past due. I seek what was previously requested along now with reimbursement for the charges of the "Patch 350, carpet cleaning 115, touch up paint 85" fully refunded. I would like a copy of the water bills along with a breakdown of outstanding amounts to review the adjustments necessary for them.
It seems the longer this goes on the more outrages their lies get and the more off topic this getsthe topic at hand is their breech of contract and what comes as a result of it. Unethical companies like this need to be shut down.
Regards,
*** ***

On 5/21/16 [redacted] entered a lease contract with us. After weeks oftrying to contact someone with the HOA who had information about thepool key card we were able to reach someone on 6/28. An email chain tookplace for two days as we were informed that the HOA has all pool keysdue to security...

reasons. Ms. [redacted] was CC'd on all emails by [redacted] as atime line to what was taking place at the current moment. Ms [redacted] hadknowledge of the information being shared between our office, theproperty owners and the HOA. We forwarded all emails from the HOA to Ms.[redacted] so she would be informed that the current issue was trying to beresolved. On July 1st 2016, Ms. [redacted] withheld rent do to a missing pool key.Please Note: There is no pool key listed on the lease. On July 4th,([redacted]'s personal time and holiday), [redacted] apologized for the long wait andwas understanding to Ms. [redacted]. Ms. [redacted] then became extremely demanding,impatient and verbally aggressive. On 6/1, one of our maintenance menwent to the location on Baudouin to make some repairs on Ms. [redacted]srequest. Ms. [redacted] took it upon her self to inform our maintenance manshe had a gun under her pillow. He informed us of this and requested notto be sent back to the property for any maintenance requests. [redacted] inbetween this time had used personal time (outside of business hours10am-4pm) to find a working pool key and had taken two trips down to theproperty to do so. On 7/7 Ms. [redacted] was informed of a seminar the HOArequired to obtain the pool keys. At this time, Ms. [redacted] did have ourweb portal to pay rent but still demanded we give her a working pool keybefore she would pay rent. Please Note: Ms. [redacted] refused to pay rent via webportal or my mail for the dwelling she was occupying as she does notlive in the pool area. All emails Ms. [redacted] writes "Ps. washer needs tobe fixed". The pool key seemed to be more of a concern to Ms. [redacted] thanthe washer being broken. Regardless of the pool key Ms. [redacted] was stillresponsible to pay for the dwelling. After our office did not receiverent by 7/6, Ms. [redacted] was issued a 3-day pay or quit notifying her topay rent or opt out of the contract. Ms. [redacted] did not take heed to thewarning. Upon our office forwarding all emails to the owners of theproperty. The owners and Property Management of San Diego staff agreedthat the tenant may be a liability for the owners and we asked Ms. [redacted]to vacate the property. We asked her to vacate due to threats,overbearing demands and inability to fulfill her rent payment.

On 5/21/16 [redacted] entered a lease contract with us. After weeks of
font-size: 12.8px; font-family: arial, sans-serif;">trying to contact someone with the HOA who had information about thepool key card we were able to reach someone on 6/28. An email chain tookplace for two days as we were informed that the HOA has all pool keysdue to security reasons. Ms. [redacted] was CC'd on all emails by [redacted] as atime line to what was taking place at the current moment. Ms [redacted] hadknowledge of the information being shared between our office, theproperty owners and the HOA. We forwarded all emails from the HOA to Ms.[redacted] so she would be informed that the current issue was trying to beresolved. On July 1st 2016, Ms. [redacted] withheld rent do to a missing pool key.Please Note: There is no pool key listed on the lease. On July 4th,([redacted]'s personal time and holiday), [redacted] apologized for the long wait andwas understanding to Ms. [redacted]. Ms. [redacted] then became extremely demanding,impatient and verbally aggressive. On 6/1, one of our maintenance menwent to the location on Baudouin to make some repairs on Ms. [redacted]srequest. Ms. [redacted] took it upon her self to inform our maintenance manshe had a gun under her pillow. He informed us of this and requested notto be sent back to the property for any maintenance requests. [redacted] inbetween this time had used personal time (outside of business hours10am-4pm) to find a working pool key and had taken two trips down to theproperty to do so. On 7/7 Ms. [redacted] was informed of a seminar the HOArequired to obtain the pool keys. At this time, Ms. [redacted] did have ourweb portal to pay rent but still demanded we give her a working pool keybefore she would pay rent. Please Note: Ms. [redacted] refused to pay rent via webportal or my mail for the dwelling she was occupying as she does notlive in the pool area. All emails Ms. [redacted] writes "Ps. washer needs tobe fixed". The pool key seemed to be more of a concern to Ms. [redacted] thanthe washer being broken. Regardless of the pool key Ms. [redacted] was stillresponsible to pay for the dwelling. After our office did not receiverent by 7/6, Ms. [redacted] was issued a 3-day pay or quit notifying her topay rent or opt out of the contract. Ms. [redacted] did not take heed to thewarning. Upon our office forwarding all emails to the owners of theproperty. The owners and Property Management of San Diego staff agreedthat the tenant may be a liability for the owners and we asked Ms. [redacted]to vacate the property. We asked her to vacate due to threats,overbearing demands and inability to fulfill her rent payment.

Dear [redacted],
We have furnished statements of your account but would be happy to do so again. I have attached them to this email and will send them certified mail as well. I noticed that the address given to the Revdex.com is different than the [redacted] we have on your account. I will send this batch to the [redacted] address. If you need anything further please let me know.

Review: We entered into a contract with [redacted]/ Property Management of San Diego in December 2012 to manage our property located at [redacted]. The property management company collected $2300 from the tenants as a security deposit. In June of 2014 we filed an eviction notice to remove the tenants for non-payment of rent. We were told the fee was $1,100 to process the eviction notice. We never received an invoice for this amount and were told they would deduct the $1,100 fee from the security deposit. On May 16, 2014, we cancelled our agreement with Property Management of San Diego and were informed that We will close the tenants' account and forward all funds to you. I have made numerous follow up calls to [redacted] regarding status of our account/refund and his response is He is waiting for the invoices to reconcile our account. I made my last call to [redacted] on Tuesday 6/4/14 and he informed me that he has the invoices and I will have a response by end of the week. It is Friday 6/6/14 and still not email or phone call. See email string regarding our cancellation and their response:From: [redacted] @ Property Management of San Diego [[redacted]] Sent: Friday, May 16, 2014 4:33 PMTo: [redacted]Subject: Re: Cancellation of our AgreementHello, I am sorry to hear that you are going elsewhere. I will wrap up the tenant related maintenance in order to do the deposit disposition- small item repairs, cleaning, and carpet cleaning. I have cancelled the yard estimate. We will close the tenants' account and forward all funds to you. From: [redacted] Sent: Friday, May 16, 2014 4:20 PMTo: [redacted]roperty Management of San Diego ([redacted]); [redacted]@email.com; [redacted]Subject: Cancellaton of our Agreement[redacted],I'm writing to provide a courtesy notice that we're terminating our relationship with [redacted] Corporation and would like your assistance in transitioning our account to our new property manager as soon as possible. Unfortunately the tenant recommended by your company in January, 2013, was not in a position to afford the property and became past-due in the first 45 days of his rental agreement. As you know, [redacted] and I are both new to owning rental property and we relied on your expertise to help launch our business in a successful manner. This wasn't the case as we eventually had to begin the eviction process at a substantial cost in attorney's fees and lost income.As a result, we've made a business decision to move our account to Good Life Property Management and would appreciate your assistance in working with Steve Welty at Good Life to make the transition as smooth as possible.Desired Settlement: I would like my account closed with this company and all invoices (attorney fees for eviction and misc work orders for cleaning / repairs,if any)

Business

Response:

Dear [redacted],

We have furnished statements of your account but would be happy to do so again. I have attached them to this email and will send them certified mail as well. I noticed that the address given to the Revdex.com is different than the [redacted] we have on your account. I will send this batch to the [redacted] address. If you need anything further please let me know.