08/24/ Re: Complaint ID# [redacted] To Whom It May Concern, Property Management of Texas was leasing [redacted] , Austin, TX # [redacted] for the ownerIt stated in the listing that the owner was to do the make ready and also serve as the property manager for his unitSince this complaint was filed, the dispute has been remedied between the owner and [redacted] Please check back with *** Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We spoke last week about this caseMr [redacted] ’s lease ceased 07/31/He was refunded his security deposit minus damagesA itemized disposition form and invoices were mailed to the forwarding address he provided We did not mail his deposit promptly because there were some repairs that needed to be made in the unit (resident’s damage) and invoices were not given to us on time by the contractor that finished the workPlease feel free to contact me if you have any questionsThank you, [redacted] Property Management of TexasW24th St.Austin, TX 78705512-476-2673512-476-Fax [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me To Whom it may Concern,Thank you so much for all that you doThe kitchen light that had taken over a month to get fixed has finally been replaced today (1/18/18)It seems like the only way to get anything done with this leasing office is by complaining to the Revdex.com, which is unprofessional and frustrating to everyone involvedAll that being said, I sincerely appreciate your hard work and time Regards, [redacted] ***
Dear Ms [redacted] ; First of all I would like to apologize for the delay in answering this complaintWe have just gone through the turn at UT which is always a challengeI will respond to her complaints in the order she addressed themNotice for Possession I understand that Ms [redacted] doesn't want to move; and given her complaints about PMT I find that surprisingIn any event we are not required to give any reason for wanting possession of the property only that the proper notice be givenThis notice was given on June 17, giving her over months to vacate when we are only required to give her daysThis was to allow her more time to find new housing which she did not take advantage ofI have attached a copy of the notice given(Exhibit #1) Deposit Refund Ms [redacted] mentions in her complaint that she fears her deposit will be withheldMs [redacted] obtained her deposit from the Salvation ArmyThey require that any remaining deposit be returned to them so Ms [redacted] would not be receiving any of the deposit refund herselfI have enclosed a copy of their Intent to Lease form(Exhibit #2) Maintenance Man Ms [redacted] had requested maintenance and indicated it was causing damage to the propertyOnce a maintenance request is called in regarding damage to the property someone is dispatched immediatelyOur maintenance person did go to the property and was verbally accosted and refused to return without someone else present which did occur after the original meetingAs far as her comment about him being under the influence of something...Kyle has worked for me over the past year and I have never witnessed him acting anything other than professional and I have had no other complaints from the other residents we haveI feel like this has addressed her complaintShould you need to speak with me regarding this matter please feel free to contact my officeSincerely, [redacted]
We spoke last week about this case. Mr. [redacted]’s lease ceased 07/31/2016. He was refunded his security deposit minus damages. A itemized disposition form and invoices were mailed to the forwarding address he provided. We did not mail his deposit promptly because there were some repairs...
that needed to be made in the unit (resident’s damage) and invoices were not given to us on time by the contractor that finished the work. Please feel free to contact me if you have any questions. Thank you,[redacted]Property Management of Texas704 W. 24th St.Austin, TX 78705512-476-2673512-476-2699 Fax[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
To Whom it may Concern,Thank you so much for all that you do. The kitchen light that had taken over a month to get fixed has...
finally been replaced today (1/18/18). It seems like the only way to get anything done with this leasing office is by complaining to the Revdex.com, which is unprofessional and frustrating to everyone involved. All that being said, I sincerely appreciate your hard work and time.
Regards,
[redacted]
Dear Ms [redacted]; First of all I would like to apologize for the delay in answering this complaint. We have just gone through the turn at UT which is always a challenge. I will respond to her complaints in the order she addressed them. Notice for Possession I understand that Ms [redacted] doesn't want...
to move; and given her complaints about PMT I find that surprising. In any event we are not required to give any reason for wanting possession of the property only that the proper notice be given. This notice was given on June 17, 2015 giving her over 3 months to vacate when we are only required to give her 30 days. This was to allow her more time to find new housing which she did not take advantage of. I have attached a copy of the notice given. (Exhibit #1) Deposit Refund Ms [redacted] mentions in her complaint that she fears her deposit will be withheld. Ms [redacted] obtained her deposit from the Salvation Army. They require that any remaining deposit be returned to them so Ms [redacted] would not be receiving any of the deposit refund herself. I have enclosed a copy of their Intent to Lease form. (Exhibit #2) Maintenance Man Ms [redacted] had requested maintenance and indicated it was causing damage to the property. Once a maintenance request is called in regarding damage to the property someone is dispatched immediately. Our maintenance person did go to the property and was verbally accosted and refused to return without someone else present which did occur after the original meeting. As far as her comment about him being under the influence of something...Kyle has worked for me over the past year and I have never witnessed him acting anything other than professional and I have had no other complaints from the other 1000 residents we have. I feel like this has addressed her complaint. Should you need to speak with me regarding this matter please feel free to contact my office. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** ***
Revdex.com:The issue was not resolved the 1st day I...
filed my complaint. It took an entire month of constant calling and emailing before anything was done. However, the account has nevertheless been fixed. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that although untrue, the end result is satisfactory.
Regards,
[redacted]
08/24/2016 Re: Complaint ID# [redacted] To Whom It May Concern, Property Management of Texas was leasing [redacted], Austin, TX #[redacted] for the owner. It stated in the listing that the owner was to do the make ready and also serve as the property manager for his unit. Since this complaint was filed, the dispute has been remedied between the owner and [redacted]. Please check back with [redacted]. Thank you, [redacted]
Resident walked into the office the same day of 1st complaint and we fixed her ledger so she should no longer be having issues.[redacted]ReceptionistProperty Management of Texas [redacted]
08/24/ Re: Complaint ID# [redacted] To Whom It May Concern, Property Management of Texas was leasing [redacted] , Austin, TX # [redacted] for the ownerIt stated in the listing that the owner was to do the make ready and also serve as the property manager for his unitSince this complaint was filed, the dispute has been remedied between the owner and [redacted] Please check back with *** Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We spoke last week about this caseMr [redacted] ’s lease ceased 07/31/He was refunded his security deposit minus damagesA itemized disposition form and invoices were mailed to the forwarding address he provided We did not mail his deposit promptly because there were some repairs that needed to be made in the unit (resident’s damage) and invoices were not given to us on time by the contractor that finished the workPlease feel free to contact me if you have any questionsThank you, [redacted] Property Management of TexasW24th St.Austin, TX 78705512-476-2673512-476-Fax [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me To Whom it may Concern,Thank you so much for all that you doThe kitchen light that had taken over a month to get fixed has finally been replaced today (1/18/18)It seems like the only way to get anything done with this leasing office is by complaining to the Revdex.com, which is unprofessional and frustrating to everyone involvedAll that being said, I sincerely appreciate your hard work and time Regards, [redacted] ***
Dear Ms [redacted] ; First of all I would like to apologize for the delay in answering this complaintWe have just gone through the turn at UT which is always a challengeI will respond to her complaints in the order she addressed themNotice for Possession I understand that Ms [redacted] doesn't want to move; and given her complaints about PMT I find that surprisingIn any event we are not required to give any reason for wanting possession of the property only that the proper notice be givenThis notice was given on June 17, giving her over months to vacate when we are only required to give her daysThis was to allow her more time to find new housing which she did not take advantage ofI have attached a copy of the notice given(Exhibit #1) Deposit Refund Ms [redacted] mentions in her complaint that she fears her deposit will be withheldMs [redacted] obtained her deposit from the Salvation ArmyThey require that any remaining deposit be returned to them so Ms [redacted] would not be receiving any of the deposit refund herselfI have enclosed a copy of their Intent to Lease form(Exhibit #2) Maintenance Man Ms [redacted] had requested maintenance and indicated it was causing damage to the propertyOnce a maintenance request is called in regarding damage to the property someone is dispatched immediatelyOur maintenance person did go to the property and was verbally accosted and refused to return without someone else present which did occur after the original meetingAs far as her comment about him being under the influence of something...Kyle has worked for me over the past year and I have never witnessed him acting anything other than professional and I have had no other complaints from the other residents we haveI feel like this has addressed her complaintShould you need to speak with me regarding this matter please feel free to contact my officeSincerely, [redacted]
We spoke last week about this case. Mr. [redacted]’s lease ceased 07/31/2016. He was refunded his security deposit minus damages. A itemized disposition form and invoices were mailed to the forwarding address he provided. We did not mail his deposit promptly because there were some repairs...
that needed to be made in the unit (resident’s damage) and invoices were not given to us on time by the contractor that finished the work. Please feel free to contact me if you have any questions. Thank you,[redacted]Property Management of Texas704 W. 24th St.Austin, TX 78705512-476-2673512-476-2699 Fax[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
To Whom it may Concern,Thank you so much for all that you do. The kitchen light that had taken over a month to get fixed has...
finally been replaced today (1/18/18). It seems like the only way to get anything done with this leasing office is by complaining to the Revdex.com, which is unprofessional and frustrating to everyone involved. All that being said, I sincerely appreciate your hard work and time.
Regards,
[redacted]
Dear Ms [redacted]; First of all I would like to apologize for the delay in answering this complaint. We have just gone through the turn at UT which is always a challenge. I will respond to her complaints in the order she addressed them. Notice for Possession I understand that Ms [redacted] doesn't want...
to move; and given her complaints about PMT I find that surprising. In any event we are not required to give any reason for wanting possession of the property only that the proper notice be given. This notice was given on June 17, 2015 giving her over 3 months to vacate when we are only required to give her 30 days. This was to allow her more time to find new housing which she did not take advantage of. I have attached a copy of the notice given. (Exhibit #1) Deposit Refund Ms [redacted] mentions in her complaint that she fears her deposit will be withheld. Ms [redacted] obtained her deposit from the Salvation Army. They require that any remaining deposit be returned to them so Ms [redacted] would not be receiving any of the deposit refund herself. I have enclosed a copy of their Intent to Lease form. (Exhibit #2) Maintenance Man Ms [redacted] had requested maintenance and indicated it was causing damage to the property. Once a maintenance request is called in regarding damage to the property someone is dispatched immediately. Our maintenance person did go to the property and was verbally accosted and refused to return without someone else present which did occur after the original meeting. As far as her comment about him being under the influence of something...Kyle has worked for me over the past year and I have never witnessed him acting anything other than professional and I have had no other complaints from the other 1000 residents we have. I feel like this has addressed her complaint. Should you need to speak with me regarding this matter please feel free to contact my office. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** ***
Revdex.com:The issue was not resolved the 1st day I...
filed my complaint. It took an entire month of constant calling and emailing before anything was done. However, the account has nevertheless been fixed. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that although untrue, the end result is satisfactory.
Regards,
[redacted]
...
08/24/2016 Re: Complaint ID# [redacted] To Whom It May Concern, Property Management of Texas was leasing [redacted], Austin, TX #[redacted] for the owner. It stated in the listing that the owner was to do the make ready and also serve as the property manager for his unit. Since this complaint was filed, the dispute has been remedied between the owner and [redacted]. Please check back with [redacted]. Thank you, [redacted]
Resident walked into the office the same day of 1st complaint and we fixed her ledger so she should no longer be having issues.[redacted]ReceptionistProperty Management of Texas [redacted]