Property Management Plus Realty, LLC

Initial Business Response / [redacted] (1000, 6, 2015/11/30) */ Due to the "Notice to Quit" for subsequent violation of lease, tenant contacted the City of Longmont Mediation department and tenants have vacated the property

The individual complaining about the problems at this complex is not a tenant or on a signed lease for this complexIf this individual is residing there she is violating the lease of the tenant that is renting from PMP.Every call PMP gets about any problems in regards to any maintenance issues are
then given to contractorsIt does state in the lease they are responsible for any pest control, which if this individual was a tenant of ours she would have known about the paragraph in the lease.Not knowing the unit # of the problem we can not send someone out, or even try to help with a resolutionPMP tries to help all tenants with their maintenance issues, even ones that should be their responsibility to resolve. Thank you,*** * ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The former tenant was charged exactly as follows:$Locksmith - Tenant agrees that this is indeed in the lease and does not contest this charge.$"Deep Root" carpet cleaning- Lease mentions a nominal carpet cleaning charge, not this excessive amount. $"AB" Cleaning - Tenant was charged for hours of cleaning @ $20/hrThis is beyond excessiveThe only areas of the apartment which required significant cleaning were the kitchen sink area and bathtub which were the areas that floodedThis would not have required an entire hour workday to cleanAny competent cleaning service could have cleaned the entire apartment in hours or lessTenant agrees to pay up to hours worth of cleaning, and no more$Maintenance Repair - Tenant has detailed list of repairs the maintenance person supposedly performedThese items are upgrades which were very much overdue in this apartment unitHowever, such upgrades should be made at property owner's expense and not the expense of former tenantsThe bedroom door was not damaged by tenantIt was simply a very old, worn out door which was covered by old, worn out mirrors. The property manager's response offers a refund of $for carpet cleaningThe charge for carpet cleaning was not $but $The response also suggests that if a tenant forgets to turn in the apartment condition checklist then it is acceptable for the property management to proceed to charge the tenant for anything and everythingThis is a very worrisome attitudeThe apartment building in question is known to be somewhat run-down in generalThese apartment units are not picture perfect when rented outCharging a tenant upwards of $for routine cleaning and maintenance in such a building is unethicalProperty owner is also very confused about when tenant moved out and when he contacted the leasing officeThe tenant moved into a new apartment in Greeley in March, a full month before the end of his lease at the apartment in questionThe flooding occurred during this time when the tenant was NOT residing in the apartment at 17th AveThe tenant still paid the final month's rent to complete the lease despite the ongoing flooding and water damageThe tenant did contact the management office each time he discovered flooding in apartment when entering to remove belongings from unitThe former tenant is willing to accept the nominal charges for changing locks and minor cleaningThe remainder of the deposit needs to be returned and then this matter will be closed. Thank you
Sincerely,
*** ***

Attached you will find the letter that was sent to Ms***Her request was completed and she received everything she asked for, even though it states on the website and on the application: There is a $charge per adult for the application fee that is non refundable and due at the time you
turn in your application.(Money order only)Any application turned in without the application fee will not be processedDue to the problems with her application and the numerous threatening phone calls, we complied with her request and returned all funds hoping this would appease Ms ***, even though we did not have to return the feesMs *** is a difficult individual to communicate with, she was verbally abusive to everyone in the office, to the point we had to ask her to leaveUnfortunately we are still receiving threatening phone calls even though she received everything she wantedWe will pursue legal action with the police department on Harassment, if the phone calls do not cease.As you will see by the letter attached the money order was returned to her and the application fee that she paid on line was credited back to credit card she usedPMP considers this matter closed and wishes no further contact from Ms***. *** * ***Property Management Plus Realty

[redacted]   We are in receipt of your complaint. You stated you were charged for water damages which occurred after you moved out which is incorrect. You also stated you contacted our office and we declined to speak with you, which is...

incorrect. You came into the office and all of us were in meetings and were not able to speak with you at the time you were in the office. We would have been more than happy to schedule a time to speak with you about your security deposit return. I hope you appreciate that meetings have to be schedule to discuss Security Deposit Returns. On your security deposit return form you were charged for the following: 1.      Rekeying, per your lease paragraph 21, states you will be charged to rekey the locks, this charge will not be waived. 2.      Steam Cleaning of carpets, per your lease paragraph 8, the carpets will be professionally cleaned immediately after the end of the lease period and will automatically deduct cost of carpet cleaning from security deposit, which you initialed the paragraph. After reviewing the sewer problems you mentioned, we have invoices which shows the carpet company went over there with fans, treated the carpet with an anti-fungal spray, this happened twice in the month of April during your tenancy and there was no mold or bacteria due to the spray the carpet people used. Per the invoices, once was a main line clog in the sewer which did not back up into any apartments and the second time was from a clogged kitchen sink that ran over. Since there were issues in this apartment we will refund you the cost of carpet cleaning in the amount of $160.00. Please be aware we do not have to do this, but feel it would be to the best interest of all parties if it is done. 3.      Cleaning, per your lease paragraph 7, states the tenants failure to return the premises in satisfactory condition, Agent shall contract for such cleaning to be done at the Tenants, expense. This charge will not be waived as the apartment needed cleaned when you moved out which is after the issues that were addressed by our office. It also states in this paragraph you are responsible to pick up the Move Out Instructions which you initialed next to. It is stated again on page 7 of the lease that it is your responsibility to pick up move out instructions from the PMP office. 4.      Maintenance, you never returned the walk thru sheet that was provided to you, you were charged to repair a kitchen drawer that was damaged ($7.50), replace drip pans (page 7 of the lease $36.00), repair screen which was damaged (7.50), and replace the bedroom door which was tenant damaged ($77.40) for a total of $128.40. You should have been charged ½ of the material pickup and parts lists, which you were not. The items you mentioned in your complaint were false and you were not charged for anything other than the items mentioned. We will be mailing you a check for $160.00 for the carpet cleaning but the rest of the items will remain. Just to clear up the misconceptions you stated, you were a tenant when you stated you spoke with us the first time on 4/5/2016, no one in our office received a phone call from you on 6/19/2016 and you came into the office on 6/24/2016 which we were all in meetings. PMP is not recovering expenses from you that should be an owner’s expense, and you were charged according to the lease you signed. PMP now considers the matters closed.

Initial Business Response /* (1000, 6, 2015/11/30) */
Due to the "Notice to Quit" for subsequent violation of lease, tenant contacted the City of Longmont Mediation department and tenants have vacated the property.