Property Management Pros

Complaint: [redacted] I am rejecting the response from the business made on 10/28/14, a week ago, that the requested information (the copy of our contract) will be sent to us because: it's been a week and no email has been sent, neither to the *** email address that the company had always had with M [redacted] , nor to the second, additional email address (***) that M [redacted] provided the company a few a weeks ago in an effort to resolve this Revdex.com complaint This lack of response is indicative of the complaint that is being filed with the company: that this company is not responsive Regards, [redacted] [redacted]

Please see that attached owner statement There is no missing rental/owner proceeds due to the owner on this account The tenant's original modate was to be 2/1/14, and delayed until 2/15/
The tenants had agreed to rent the unit unfurnished and Mr*** (the
owner) agreed Unfortunately, there was a delay due to discussions between the owner and his daughter as to how and what to proceed with storage, sell, or give to charity During this process the tenants were patient and allowed their moto be delayed and had to wait with their belongs in storage until 2/15/ They were offered 1/month at no charge due to the inconvenience, so their first rental payment was due in March
At this same time, Mr*** *** advised our company representative to please only contact him and send him information and to no discuss or share his account with his daughter and/or any other party that was not a registered owner of the property
We have sent a copy of the statement and management agreement to Mr*** per the Revdex.com request, we cannot however, send any information to the other party due to the owner's request As a note, the statements are sent every month and the owner has access to all statements via an on-line owner's protal

Complaint: ***
Regards,
I am rejecting this response because: (1) After representing that they guarantee to rent within a maximum of days, for them - after some some 3 or months went by - to then simply offer to return the properties without penalty is not how one honors a guarantee(That would be like a doctor accepting a patient with a guarantee to perform an operation within a month and after or months go by (by which time the patient's situation has become more critical) to then simply offer a cancellation without penalty, or offers a refund of the patient's deposit and a walk away). (2) It is not true when they say that the *** unit was not under their management at any stage while the previous tenant was thereThe facts are that the one-year lease I had with the tenant was expiring in August I signed a management contract with Property Management Pros effective July 10, and I have the statements on file to show that the company started collecting the monthly management fee as of August At around that time the tenant requested temporary extension and the company asked me to forward them a copy of the previous/expiring lease so that they could consider the extension requestThis I did and they subsequently advised me that they had granted extensionSo they have been managing matters since July/August (3) It is now a relief to at last hear that they are now following up on the *** refund matter, as all previous enquiries to Property Management Pros over the past months or so have been met with a wall of silence.
*** ***

Mr*** was offered to utilize our guarantee of cancelling our services with no cancellation fee That is our guarantee and policy We do not offer any additional compensation nor warranty, guarantee, etc It would be unreasonable for any company to allow the client to dictate terms and conditions of a guarantee At any time Mr*** had and still has the opportunity to cancel the service at no cancellation fee or penalties.
Mr*** is correct in that we were facilitating the tenant moving from the property, however, the tenant was paying the rental funds direct to Mr*** -- our process , our management company was only acting as the go between for move-out and facilitating the property management Upon the tenant vacating the property, we were advised by Mr*** of the delinquency and have processed collection efforts against the prior tenant We however, can not guarantee recovery of any additional funds, however, we continue our collection efforts to such end
Attached is a copy of our management agreement regarding rental marketing and rental rates

Complaint: ***
I am rejecting this response because:
1) We have received no copy of the management agreement as was claimed in the letter, neither emailed to my father, nor mailed to his residence, nor is there a e-copy attached in the Revdex.com email from the company (just the Feb-Sept statement report .) We would still like that please.
2.) There is no recollection of the agreement to have the tenants have 1/month rent off, or that they moved in on 2/15/ Could he please send a copy of that emailI searched my father's emails and I talked to him about it, and he is unaware of that agreement.
Regards,
*** ***

This is in response to a complaint filed from *** *** regarding two of the three rental units that we manage for him out of our *** *** location
There are a few issues that were occurring with the two properties in question
First we will address
the "day guarantee" Mr ***'s properties were under management agreement with our company and the marketing and subsequent tenant placement did occur later than the days Mr*** contacted us regarding such and on May 26th was advised that we would honor that guarantee We provide our client if they are
not satisfied after that day period, they may cancel the management agreement at not penalty(The policy is a $marketing/cancellation fee.)
Our guarantee is very straight forward, after days, you may cancel with no penalty We do not offer any addition terms nor conditions with our
guarantee other than no cancellation fee Real Estate Market conditions change often and the market dictates the rental price Mr***'s properties both were rented after several price reductions, and of course, we have a screen process for the tenants which they must pass stringent credit and background checks in order to occupy one of the homes/condos we manage The properties both had applications in process in June and July, however, both units have condo association processes which can take or more days to process AFTER we have approved the potential tenant
We did offer Mr*** the opportunity to cancel without penalty per our "day guarantee" and he choose to continue with his management agreement for both properties at that time (May 26, 2014) we would not compensate for any periods beyond days as the client choose to continue with our services
The *** unit was occupied when Mr*** obtained our services, however,he did not want to uitlize our service until the tenant vacated and were not managing that property, nor were we responsible for any rent collection, etc for *** ** *** ***, *** *** while that tenant occupied The tenant dealt directly with Mr*** and paid Mr*** direct for rental etc As a favor, we offered to do a final walk through after the tenant moved out to assess any damages, etc that Mr*** might want to claim from security deposit, etc We were not charging Mr*** a management fee while the prior tenant was occupying the property and in fact, the monthly management fee for both units was not in effect until the new tenants are placed in the property We have assisted with collection efforts for the prior tenant as a 'gratis" to our client and have and will assist with any future collection efforts against the prior tenant that we prior to our actual management of the property
Third is the *** refund We require our clients/owners to ensure that utilities are functioning and active while we are marketing their property and prior to any tenant transfer of same Tenants are responsible for utilities upon move-in Mr*** was having some difficulty setting up his initial electric account for unit ***, *** *** *** ***, *** *** We offered as a courtesy to facilitate that In order to facilitate that, *** (the electric utility) required a security deposit Mr*** sent our company the funds, we deposited with the utility and service was started Subsequently, the tenant occupied and *** refunded Mr*** $which was sent to our *** *** office Our assistant at the time, placed the refund check (which was made payable to Mr***) in a regular U.SMail envelope and mailed it It appeared that the check was lost in the mail and never arrived at Mr***'s home address in *** This was on oversight and the check should have been sent via a certified mail, however, it was not
Our office staff in *** *** is contacting *** to facilitate a cancellation of the lost check, get it reissued and sent to Mr***
We do stand behind our "Day Guarantee", which is to allow cancellation without penalty or fees.
We will work with Mr*** to ensure that the *** refund is processed.
Our office in *** *** is working with Mr*** to make sure that he has received all current updates, etc for the two rentals.
If you need any further clarification, please contact our staff person in *** ***:
*** ***
*** *** ***
email: ***

Complaint: ***
I am rejecting this response because:
(1) I would think that the meaning of the word guarantee should be clear to all and that where a party fails to perform under such guarantee the delinquent party is under obligation to compensate the injured one for the resulting amount the latter is out of pocketOn May when I pointed out that they had now had the keys to the empty *** property for days (that is, since February 5) and to the empty *** *** one for days (that is, since April 13) - both well in excess of the days guarantee period to rent - they then simply offered to return the properties without penalties! That is not honoring the guarantee? That is more like an attempt to avoid same - or to walk away from the guarantee! How could the injured party simply accept that and close matters? (Incidentally, recent advices provided indicates that the two properties are now rented - as of July/August - but at some 20%- 30% below market values)(2) In regards to the *** property and their responsibility under contract since July/August 2013, they continue to obfuscate mattersThey had full responsibility on a paid basis for all matters from then (and even advised me by written communication sent me around that time that "having contracted a property to their management, the property owner should not thereafter be in contact with the tenant")(3) It is noted that - at long last - some attention is now to be given to the the *** refund matter
Regard,
*** ***

The contact information was update by Mr. [redacted], we have received the information
and will forward the requested documents via email .

Complaint: [redacted]
I am rejecting the response from the business made on 10/28/14, a week ago, that the requested information  (the copy of our contract) will be sent to us because:
 it's been a week and no email has been sent, neither to the [redacted] email address that the company had always had with M. [redacted], nor to the second, additional email address  ([redacted]) that M. [redacted] provided the company a few a weeks ago in an effort to resolve this Revdex.com complaint. 
This lack of response is indicative of the complaint that is being filed with the company: that this company is not responsive.
Regards,
[redacted]