Property Management Services and Solutions

Excellent services, both as a homeowner and for my tenantsKnowledge and integrity

Complaint: ***
I am rejecting this response because:
II have lived at *** *** *** for yearsAs for the window being broken because of me that statement is absolutely preposterous it is on record that the window was broken the day I moved inThe laminate on the floor has been coming up since day one of moving in (on record) there is a bulging water leak coming out of my ceiling that I have constantly askedto be fixed for almost years! Wouldyou like to hearth voice mail? I would love to let you listen to it By law NO where in the lease doesit say you can give me a day noticeColorado Law states that both the landlord and the tenant must follow the lease please provide on where it says that you are allowed to get me out of my house in up days because you don't like to do your repairs would really like to see this
Regards,
*** ***

Yes,I would love to hear the voicemail. There is no delicate way to tell someone they have to move off of the property, but I assure you, there were no threats. I did not say by Colorado state law 60 day notice is required, it is actually 30. My lease states 60. I always give tenants more time to move than most other management companies, where you would only have 30 days. We have served [redacted], your social worker, with our 60 day notice, and there are no issues on that end. I appreciate your interpretation of the law, however we are licensed broker in the state of Colorado and do everything in our power to follow every state, federal, and local law and ordinance.Can you please show proof that the window was broken upon move in? I am now on my THIRD attempt to fix this window for you. Problems like this do not allow government assisted housing to approve the property initially, so it was most certainly not there upon your move in.Regardless of what you may think, we have worked with you as best as we possibly could over the length of your tenancy. Despite all of the late payments, complaints from neighbors about smoking and noise (which violates the quiet enjoyment clause in your lease) we have tried to have a peaceful relationship. We simply can not have you live there while there are repairs of this scope being completed, and wish to find a new tenant after the repairs are complete.As a follow up for no repairs being done on the property, we have done copious amounts of repairs at the property since we have taken it over, and you have moved in, these are unfounded claims.

[redacted] moved into the property at [redacted] 3 years ago in 2014. The repairs she says were there upon her move in were not, as we have an inspection from the [redacted] (government assisted housing.) The [redacted] would not approve her to live...

there if the window was broken at this time or any major repairs were needed, so this is absolutely false. [redacted] has been late on her portion of the rent payments almost monthly on the property, but we have worked with her every month and have not charged her late fees. She broke the window at the unit, and turned down my glass company on two different occasions at the door after they set up appointments with her to repair it. They refused to go back again without me being present, however I have set them up for a third time on good faith to have the repair done immediately. Based on the amount of repairs that we need done in the property it would not be worthwhile to charge my client, the owner, with extra housing fees while we do these repairs. As for the current repairs that need done, the last inspection done by the [redacted] to approve habitable conditions was performed 5 months ago in October, so these massive repairs have been recent. By law I can give anyone a 60 day notice for any reason. Based on her late payments and copious amounts of repairs needed in the past 5 months of the lease, we did not feel comfortable having her stay at the property after completing these newly found issues, and want a new tenant. I served [redacted] 60 day notice in writing to her home, however she was at work, so I proceeded to leave her a voicemail stating I left the 60 day notice. If I was rude while telling her I dropped off her notice, I would appreciate to hear the voicemail recording as proof. I had 2 people in my office while I left this message, I am always as polite as possible when dealing with tenants.  For the record, Vicky F[redacted] is the employing broker in our office, however Anthony B[redacted], a licensed broker was the one who was dealing with this situation. If you have any further questions or concerns please feel free to contact us at [redacted]