Property Management Systems, Inc.

Complaint: ***
I am rejecting this response because: I don't know where you received your information, but it is not accurate The irrigation system had broken pipes that were identified in late spring It took until today to turn the water on hopefully to save the 25ydby 25ydcommon grassy area If you are talking with your manager for information, perhaps you should look elsewhere for the truth about due diligence Thank you for your time
Sincerely,
*** ***

We have lined up the vendor to do the repairsThey were to be out yesterday (6-9-17) but had difficulty in paint matching and have rescheduled for the next Friday 6-16-The light replacement information has been collected and in all approximately lights need to be replaced in the community and owners have requested us to replace their porch lightsWe are planning a community meeting this coming Monday night to address this and other issues the homeowners might have before the transition from the builder to the communityIt is with our best intentions that all issues will be addressed by next Friday when the stucco and fascia are repaired(this vendor is the one who put on the material originally from the builder and the reason we are using them.)

Complaint: ***
I am rejecting this response because:Again, I cannot accept this response until something is actually accomplishedI do appreciate the effort in the responseThe repair work on the damaged buildings will require more than one day to complete Until there is actual progress and work performed I will not accept the responseRespectfully
Sincerely,
*** ***

We have read the complaint and wish to respond in saying that the lights will be addressed by a vendor monthly and replace any lights that have been reported to be out or are found to be out at the time of the inspectionThis will be lights that have been approved by the Builder of the Property and
also those owners who have been involved in the decision of what type of light should be installed. The violations have been addressed with the owners and we will follow up with the Declarant regarding these continuing violationsMost violations have been lighting on railing and also temporary screen doors that attach with Velcro. The stucco repair has been approved for some time but not completed since we were in our winter monthsThis repair is scheduled to be done as soon as weather permitsIt is anticipated within the next week since we are getting nighttime temperatures above degrees(a requirement of the material)We have also been in contact with the complainant and have agreed to respond directly to those issuing any complaints within hrs so they are aware that we have received their communication and what the next step is in getting it resolvedWe hope this will help communications and will continue into the transition from Builder to Homeowners

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi [redacted]We have inspected your roof for the leak but need to look at the inside.  Is there a time you can meet us at your unit so we can take a look? ThanksJoe

Dear Mr. [redacted]:Thanks for the email and your concerns about Foxpointe at Redstone.  We are grateful for the time and effort you have placed around your residence for the last 12 years.  There are a few small ares with dry grass throughout the community.  Dry grass does not come...

back immediately.  The Foxpoint Board of Directors and [redacted] have been walking the property multiple times per week to ensure proper watering throughout the community.  We are confident that these areas are being watered daily until these areas are revived.  It can take up to several weeks to start seeing results.  Because of the abusive and aggressive verbal and written threats obtained from you in the past, please direct all future communication to the Foxpoint attorney [redacted] or at ###-###-####.   Thanks,Joe H[redacted]

January 30, 2017 Dear Mr. [redacted]: Thank you for your letter and expressing your concerns so we can answer them.  Below are the answers to your questions: 1.       Stonegate Homeowners Association not Property Management Systems, Inc. has a contract with Comcast...

for extended basic cable.   Stonegate pays Comcast $2,737.75 per month for extended basic cable television service to all 87 units.  This equates to $31.47 per unit per month for this service.   $31.47 of your monthly dues of $175 pays for extended basic cable television service.   Any fees paid by you to Comcast are between you and Comcast.  Comcast charges extra for the following services, extra channels,  DVR, internet , telephone and other likely services that I am not aware of.  If you do not have any of these extra services you should contact Comcast to get a refund.   The phone number is (800) 934-6489. Your letter indicates that Stonegate offers internet service which is not true. 2.       You are a member of the Stonegate Homeowners Association.  As a member you are required to participate in all expenses associated with it.  Section 20.1.3 of the Stonegate CC&R’s states the following: “ In addition to the Regular Common Assessments , the Association may levy in any calendar year  Special Common Assessments applicable to that year only, for the purpose of defraying, in whole or in part, the cost of any construction or reconstruction, or a described capital improvement upon any of the Areas of Common Responsibility, including the necessary fixtures and personal property related thereto, and other costs, expenses of operation or shortfalls in the collection of Common Assessments from the Owners.  The portion of any Special Common Assessment levied against a particular Lot shall be equal to the percentage of undivided interest in the Common Areas appurtenant to such Lot.  The Association shall provide notice by first class mail to all Owners of any Special Assessments not less than thirty (30) or more than (60) days prior to the date such Assessment is due.” As stated above, you are responsible for your proportionate share of associated costs associated with Stonegate including Regular and Special Assessments.  Your proportionate share of the Special Assessment is $300.  Like all assets there is a cost to maintain them, each owner is required to participate by law. If you have any further questions, or if I may be of service to you please contact me. Thanks, Joe H[redacted]

Complaint: [redacted]
I am rejecting this response because: There are no rules of visitor frequency. They are harassing my visitor and myself. The visitor is not a resident. Therefore, they should be able to park in visitor parking.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] And [redacted]

Mr. [redacted] is subject to rule enforcement efforts because he is not compliant. Unfortunately, this is how he has chosen to communicate with our company. Property Management Systems, Inc. stands behind our Homeowner's Associations that are under our management. It is our responsibility to enforce the...

associations rules and this is sometimes the result of us doing our job well. Sincerely,Joe H[redacted]

I have reviewed the complaint and agree with the potential tenant  I have agreed to refund the full deposit to them.  Please contact our office to make arrangement to receive a full refund.Thanks,Joe

I understand Mr. [redacted]'s opinion.  We believe Mr. [redacted] is in violation.  We will have to agree to disagree. ThanksJoe

Revdex.com:Yes please contact us to schedule a time. Someone is available to let you in any day of the week with a little advanced notice 
Sincerely,
[redacted]