If I could I would give this company a negative star reviewI inquired on a rental with this company got a prompt reply and showing, at the showing got handed the needed applications to apply and was reminded of the $fee per applicationMy husband, my father and myself would be the three adults needing to complete an application each (total so $30.00)We went thru agent Darcie whom was covering for the property manager Robert N [redacted] and so I addressed my sealed envelope with my $and applications to Darcie with the said rental address we were applying to and dropped it in their drop box on a SundayThe next day I get a call from Robert that our number of tenants would exceed the max amount the owner wanted (adults including minors)I was a bit upset as this was not mentioned in the ad nor advised to us at the showing, but I understoodI asked if he had processed our applications which he confirmed he did NOT so I asked if I could get our fee refunded, he agreed and said it'd be at the front deskTwo days later I am finally able to pick up, in my mind, our $which I'm bummed that this rental fell thru but ok with because this is money back into my pocket as I have been on TDI/Maternity leaveI open the envelope and only partial of my fee was returnedI contact both parties, Robert stated he only got $and went on to say he thought my dad's fee was gonna come later, I clarified in my hurry to get these applications processed I had paid my dad's fee as well so there was $not $in my sealed envelopeHe said he would check with the front desk then call me backI then called Darcie, she advised me since Robert was back in on Monday she did not do anything with the envelope, just placed it on Roberts deskI was kind of annoyed but waited for Robert to call back, when he did he said yea I only got $He informed me the envelope was open and that was that, oh and the fee was non refundable, yes nonrefundable when you process my application, but he didn't! I could not talk to him any longer as I'm dealing with so much in my personal life and didn't need to deal with this, so my husband spoke with him and got the name and number of the president of the companyWhich he was no help at all!!! Last call we got back from Robert now a different addition to his previous story, my dad whom already rents thru their company did not need to pay a fee so he doesn't know why we would add $in for himUgh because no one told us! Darcie said ok applications so $30, yes I got thatI don't know where Robert got the story of my dad paying his fee later!? Then changing to my dad didn't even need to pay a feeessentially I feel like they are saying I am a liar and need to give it up because to them what's $10!? That is not the case, it's about showing the public , myself, good, hardworking people who go to them that this company and thier employees are trust worthy but we got shown a different side of thatThis is on top of a previous bad experience we had when renting from this company in the pastBe warned when dealing with this company
We would like to answer and clarify/dispute the accusations made by the tenant First, we'd like to clarify one point.We just took over the management of the apartment complex and have now been managing the property for about months Anything that transpired prior to that time cannot be verified by us nor do we have any empirical knowledge of any events or communication between the former property manager and the tenants involved.Regarding the neighbor smoking within his unit, we did take immediate and appropriate action to curb this activity Upon receipt of [redacted] allegations of the neighboring tenant smoking within the unit, a notice was issued to the tenant to cease such conduct The tenant acknowledged and promised that he would not smoke within the unit anymore Spot inspections were conducted to check on further violations and we did not notice any violation taking place Inquiries were made with other tenants in the building but none have confirmed or validated :Mr [redacted] claim that smoking continued to take place within the unitUpon further complaints by Mr***, the neighboring tenant was again notified that there was a complaint and that he must cease such activitywhich he has denied Again no other tenant within the building has come forward to verify or validate Mr [redacted] claim, nor have we been able to catch the tenant smoking within the unit We have however noticed that the tenant had been smoking on the sidewalk area outside of the property.We decided not to renew the neighboring tenant’s lease and the tenant agreed to vacate the property with a day period Unfortunately, the tenant could not find another place to relocateto and the owner of the building directed us to give him more time to relocate and not to pursue a summary Possession actionin court at this time.We have also received numerous complaints about :Mr [redacted] from oilier tenants and have decided to not renew his lease as well :Mr [redacted] was given notice that we are not renewing his lease, but we are not "evicting" him as he claims It is well within the owner's right not to renew a lease with a tenant Mr [redacted] should understand that this is a business decision and not a personal one
Complaint: [redacted] I am rejecting this response because: First of all, thank you for your response Mr [redacted] I appreciate your timeTo address your first statement regarding lack of empirical knowledge, your representative [redacted] was provided with copies of communications between myself and the previous Property Manager on August 14th regarding the history of issues with the neighbor who smokes in his apartment/on premise against House RulesThis is in addition to verbal information I have provided to her/Property Profiles regarding the issues that have persistedI also let Ms [redacted] know at that time that I would be pursuing this issue formally if steps were not taken to address itThis tenant continues to smoke in his apartment(much less after I filed this complaint) and was seen smoking outside his apartment on premise as recently as January 30th, E-cigarette and to a lesser extent(currently) regular cigarette smoke can be smelled emanating from the tenants apartment on a regular basisAfter I filed the complaint with the Revdex.com the tenant who smokes started opening his door again and even started to smoke outside(very little)Prior to that, he did not go outside regularly to smoke nor open his door much at allThis is a pattern that takes place on every instance where I pursue the issue of his cigarette/e-cigarette smoke entering my apartmentAfter the tenant who smokes was given notice, I was absolutely inundated with cigarette smoke and carbon monoxide exposureInitially I thought it was just him blowing off steam from the notice but as days had past and no movement was taking place I realized that he knew all along he was not going to have to move and I was being “smoked out”I believe that part of the reason the Property Management was changed is to “reset the clock” on the issues I have endured/experienced regarding some of the other tenants and to facilitate my removalYour statement that you have no knowledge of previous events and that they cannot be verified support that beliefA close friend of the owners told me [redacted] was recommended because she is a “pit bull” when it comes to dealing with issuesMs [redacted] has stated to me when I inquired about random inspections that she had made two passes in her vehicle and saw the tenant in question smoking on the sidewalkWhen asked approximately when that was I was not able to get a definitive responseIf you folks or any tenant can provide an approximate day or even week when the tenant who smokes was outside on the sidewalk smoking, I would be willing to provide documentation to prove that the tenant in question has in fact not gone out regularly to smoke if at all for the vast majority of time I have resided here and when he does go outside to smoke, he does so on premiseThe tenant in question is a chronic smokerI have nothing against smokersI do however have something against someone who knowingly and willfully endangers my healthI used to smoke myself and I have family members who smoke I don't know any smokers that would 't try to avoid having a non smoker breathe their second hand smoke if it's within their powerEspecially considering how generally available information is now regarding how bad second hand smoke can be for your healthMost smokers I know are courteous and respectful As you stated Mr [redacted] , you folks have taken over Management for five months(it's actually been six) but yet you have already decided in that short time that I am a trouble tenant and should be removed? If you folks did a fair investigation of facts you will find that the complaints from neighbors are retaliatory just as the termination notice I was served with is retaliatoryI have been bullied by some of the neighbors for a significant amount of timeThe last conversation I had with the tenant who smokes in his apartment proved as muchHe told me that “we don't like you because you don't say anything or say hello”He used “we” a lot in that conversationI let him know that I keep to myself/mind my own businessI do not trouble anyoneI am very quiet and try to keep a low profileIf you take a look at my schedule, someone would really have to try to run into me on premiseOn premise I have had food thrown at me, property stolen after asking that tenant not to take my property twice, blocked form entering my apartment and premise, blocked from leaving premise, repeatedly exposed to very loud car/apartment door slamming and knocks/thumps on my ceiling, dog feces placed by my door and vehicles, tenants started having loud meetings/conversations in front of my residence, visitors would start honking their horn when they arm their security systems on their cars in front of my apartment, etcThose are highlightsI am not one for making frivolous complaintsI have spent over a $of my own money trying to abate the cigarette/e-cigarette smoke/carbon monoxide from entering my apartmentI have gone as far as purchasing a window fan for the smoking tenant which began blowing cigarette/e-cigarette smoke in my face when I went to go check the mailI have asked him nicely to stop and he told me sarcastically “what smoke?” then pulled a lit cigarette out from behind the door jam while talking to me and puffed on itThe last discussion I had with him he told me that he did not know what smoke I was talking about when I mentioned it to him but I find that very difficult to believeThe physical layout of the structures here would not readily lend itself to other tenants being affected by the tenant in question's smokingThe apartment directly above him has been vacant for well over a yearThe apartment directly opposite him has had spotty tenancy and has a concrete/hallow tile wall and paint dividing itThe other apartments are too far to really be affectedFurthermore the tenant who smokes began being very friendly with other tenants and even neighbors as I began pursuing the smoking issue and some of them have participated in unfriendly behavior towards me over time that continues till todayThe last communication I had with Property Profiles was December 3, As an aside, it's been very difficult to get answers/responses from Property ProfilesI had been trying to get answers regarding the cigarette smoke issue as well as persistent carbon monoxide and hydrogen sulfide exposure that I have been experiencingBased on my daily living experience, none of those issues have been addressedTo date the persistent issues with cigarette/e-cigarette smoke, carbon monoxide and hydrogen sulfide affecting my health have not been addressed by Property Profiles I have contacted the [redacted] regarding these issue several timesWhile the tenant who smokes has greatly curtailed his smoking after I filed the complaint with the Revdex.com, he certainly hasn't stoppedHistorically, every time I've inquired or submitted a complaint about the tenants smoking, he slows down or stops for a very short while but then starts smoking again in short orderI understand how difficult it is to prove someone is smoking in their residence but certainly most reasonable people would agree that asking a chronic smoker to promise to stop smoking, doing two drive bye's and asking tenants who had complaints issued against them to verify his smoking is not enough to conclude that someone has in fact stopped smoking or is not smoking in his apartment nor should their testimony of complaints be a substantial factor in determining my removal.I make $per week and have not been able to get a response from people/Realtors regarding rentals much less find an affordable unit and that's not even mentioning the cost of moving itselfThe tenant who smokes has installed a trike kit on his motorcycle, purchased new guitars, a vehicle and installed fiber optic cable in his unit shortly after his lease termination notice in August of As a Realtor Mr [redacted] you have a code of ethics that includes fair and honest treatment of customersI do not believe I am being treated fairlyYou seem to be making a very harsh decision based on limited knowledge/single/skewed perspective from what you've statedI have purchased a new toilet and sink for my unit, I've done some finishing work on the unit after the electrician left some work undone, I put carpet in to protect the floors, I tried to repair the crumbling wall on the apartment adjacent to me after someone hit it, I kept an eye on the vacant apartment for the property owners, I called to get a water leak repaired even though I don't pay for water, I've painted some areas that weren't covered well/peeling, I pay my rent early, I sleep at reasonable hours, I don't watch TV, I listen to music with headphones, etcWhat am I doing to give credence to my removal? To you Mr [redacted] this may just be a “business” decision but it affects a personal life and livelihoodMaking these kinds of decisions within a short period of time based on one sided and limited information doesn't seem fair or reasonableFurthermore, given the context of our most recent communications or even communication history, the termination notice appears very retaliatory in natureI'd like to ask you to re examine/re assess the situation and make a decision based on all the factsI would also like to address the “Termination” vs “Eviction” issue you mentionedI am not a lawyer and do not understand a lot of legal terminologyTo me and I believe most common people would agree, when someone knocks hard on your door at am on Friday morning before work to give you a paper that says you have days to leave the property, that very much feels like an evictionI would like to ask you Mr [redacted] if the tenant who smokes was served with a Termination Notice in the same mannerI would like to discuss with you how this feels personal with your responseAfter Property Profiles took over management, I was told several times a lease agreement would be dispersed for signingAn inspection was performed on my unit but a lease agreement was never providedSomething doesn't seem right in all of thisI ask for your consideration in reassessing the situation and thank you again for your time and consideration.Sincerely, [redacted] ***
If I could I would give this company a negative star reviewI inquired on a rental with this company got a prompt reply and showing, at the showing got handed the needed applications to apply and was reminded of the $fee per applicationMy husband, my father and myself would be the three adults needing to complete an application each (total so $30.00)We went thru agent Darcie whom was covering for the property manager Robert N [redacted] and so I addressed my sealed envelope with my $and applications to Darcie with the said rental address we were applying to and dropped it in their drop box on a SundayThe next day I get a call from Robert that our number of tenants would exceed the max amount the owner wanted (adults including minors)I was a bit upset as this was not mentioned in the ad nor advised to us at the showing, but I understoodI asked if he had processed our applications which he confirmed he did NOT so I asked if I could get our fee refunded, he agreed and said it'd be at the front deskTwo days later I am finally able to pick up, in my mind, our $which I'm bummed that this rental fell thru but ok with because this is money back into my pocket as I have been on TDI/Maternity leaveI open the envelope and only partial of my fee was returnedI contact both parties, Robert stated he only got $and went on to say he thought my dad's fee was gonna come later, I clarified in my hurry to get these applications processed I had paid my dad's fee as well so there was $not $in my sealed envelopeHe said he would check with the front desk then call me backI then called Darcie, she advised me since Robert was back in on Monday she did not do anything with the envelope, just placed it on Roberts deskI was kind of annoyed but waited for Robert to call back, when he did he said yea I only got $He informed me the envelope was open and that was that, oh and the fee was non refundable, yes nonrefundable when you process my application, but he didn't! I could not talk to him any longer as I'm dealing with so much in my personal life and didn't need to deal with this, so my husband spoke with him and got the name and number of the president of the companyWhich he was no help at all!!! Last call we got back from Robert now a different addition to his previous story, my dad whom already rents thru their company did not need to pay a fee so he doesn't know why we would add $in for himUgh because no one told us! Darcie said ok applications so $30, yes I got thatI don't know where Robert got the story of my dad paying his fee later!? Then changing to my dad didn't even need to pay a feeessentially I feel like they are saying I am a liar and need to give it up because to them what's $10!? That is not the case, it's about showing the public , myself, good, hardworking people who go to them that this company and thier employees are trust worthy but we got shown a different side of thatThis is on top of a previous bad experience we had when renting from this company in the pastBe warned when dealing with this company
We would like to answer and clarify/dispute the accusations made by the tenant First, we'd like to clarify one point.We just took over the management of the apartment complex and have now been managing the property for about months Anything that transpired prior to that time cannot be verified by us nor do we have any empirical knowledge of any events or communication between the former property manager and the tenants involved.Regarding the neighbor smoking within his unit, we did take immediate and appropriate action to curb this activity Upon receipt of [redacted] allegations of the neighboring tenant smoking within the unit, a notice was issued to the tenant to cease such conduct The tenant acknowledged and promised that he would not smoke within the unit anymore Spot inspections were conducted to check on further violations and we did not notice any violation taking place Inquiries were made with other tenants in the building but none have confirmed or validated :Mr [redacted] claim that smoking continued to take place within the unitUpon further complaints by Mr***, the neighboring tenant was again notified that there was a complaint and that he must cease such activitywhich he has denied Again no other tenant within the building has come forward to verify or validate Mr [redacted] claim, nor have we been able to catch the tenant smoking within the unit We have however noticed that the tenant had been smoking on the sidewalk area outside of the property.We decided not to renew the neighboring tenant’s lease and the tenant agreed to vacate the property with a day period Unfortunately, the tenant could not find another place to relocateto and the owner of the building directed us to give him more time to relocate and not to pursue a summary Possession actionin court at this time.We have also received numerous complaints about :Mr [redacted] from oilier tenants and have decided to not renew his lease as well :Mr [redacted] was given notice that we are not renewing his lease, but we are not "evicting" him as he claims It is well within the owner's right not to renew a lease with a tenant Mr [redacted] should understand that this is a business decision and not a personal one
Complaint: [redacted] I am rejecting this response because: First of all, thank you for your response Mr [redacted] I appreciate your timeTo address your first statement regarding lack of empirical knowledge, your representative [redacted] was provided with copies of communications between myself and the previous Property Manager on August 14th regarding the history of issues with the neighbor who smokes in his apartment/on premise against House RulesThis is in addition to verbal information I have provided to her/Property Profiles regarding the issues that have persistedI also let Ms [redacted] know at that time that I would be pursuing this issue formally if steps were not taken to address itThis tenant continues to smoke in his apartment(much less after I filed this complaint) and was seen smoking outside his apartment on premise as recently as January 30th, E-cigarette and to a lesser extent(currently) regular cigarette smoke can be smelled emanating from the tenants apartment on a regular basisAfter I filed the complaint with the Revdex.com the tenant who smokes started opening his door again and even started to smoke outside(very little)Prior to that, he did not go outside regularly to smoke nor open his door much at allThis is a pattern that takes place on every instance where I pursue the issue of his cigarette/e-cigarette smoke entering my apartmentAfter the tenant who smokes was given notice, I was absolutely inundated with cigarette smoke and carbon monoxide exposureInitially I thought it was just him blowing off steam from the notice but as days had past and no movement was taking place I realized that he knew all along he was not going to have to move and I was being “smoked out”I believe that part of the reason the Property Management was changed is to “reset the clock” on the issues I have endured/experienced regarding some of the other tenants and to facilitate my removalYour statement that you have no knowledge of previous events and that they cannot be verified support that beliefA close friend of the owners told me [redacted] was recommended because she is a “pit bull” when it comes to dealing with issuesMs [redacted] has stated to me when I inquired about random inspections that she had made two passes in her vehicle and saw the tenant in question smoking on the sidewalkWhen asked approximately when that was I was not able to get a definitive responseIf you folks or any tenant can provide an approximate day or even week when the tenant who smokes was outside on the sidewalk smoking, I would be willing to provide documentation to prove that the tenant in question has in fact not gone out regularly to smoke if at all for the vast majority of time I have resided here and when he does go outside to smoke, he does so on premiseThe tenant in question is a chronic smokerI have nothing against smokersI do however have something against someone who knowingly and willfully endangers my healthI used to smoke myself and I have family members who smoke I don't know any smokers that would 't try to avoid having a non smoker breathe their second hand smoke if it's within their powerEspecially considering how generally available information is now regarding how bad second hand smoke can be for your healthMost smokers I know are courteous and respectful As you stated Mr [redacted] , you folks have taken over Management for five months(it's actually been six) but yet you have already decided in that short time that I am a trouble tenant and should be removed? If you folks did a fair investigation of facts you will find that the complaints from neighbors are retaliatory just as the termination notice I was served with is retaliatoryI have been bullied by some of the neighbors for a significant amount of timeThe last conversation I had with the tenant who smokes in his apartment proved as muchHe told me that “we don't like you because you don't say anything or say hello”He used “we” a lot in that conversationI let him know that I keep to myself/mind my own businessI do not trouble anyoneI am very quiet and try to keep a low profileIf you take a look at my schedule, someone would really have to try to run into me on premiseOn premise I have had food thrown at me, property stolen after asking that tenant not to take my property twice, blocked form entering my apartment and premise, blocked from leaving premise, repeatedly exposed to very loud car/apartment door slamming and knocks/thumps on my ceiling, dog feces placed by my door and vehicles, tenants started having loud meetings/conversations in front of my residence, visitors would start honking their horn when they arm their security systems on their cars in front of my apartment, etcThose are highlightsI am not one for making frivolous complaintsI have spent over a $of my own money trying to abate the cigarette/e-cigarette smoke/carbon monoxide from entering my apartmentI have gone as far as purchasing a window fan for the smoking tenant which began blowing cigarette/e-cigarette smoke in my face when I went to go check the mailI have asked him nicely to stop and he told me sarcastically “what smoke?” then pulled a lit cigarette out from behind the door jam while talking to me and puffed on itThe last discussion I had with him he told me that he did not know what smoke I was talking about when I mentioned it to him but I find that very difficult to believeThe physical layout of the structures here would not readily lend itself to other tenants being affected by the tenant in question's smokingThe apartment directly above him has been vacant for well over a yearThe apartment directly opposite him has had spotty tenancy and has a concrete/hallow tile wall and paint dividing itThe other apartments are too far to really be affectedFurthermore the tenant who smokes began being very friendly with other tenants and even neighbors as I began pursuing the smoking issue and some of them have participated in unfriendly behavior towards me over time that continues till todayThe last communication I had with Property Profiles was December 3, As an aside, it's been very difficult to get answers/responses from Property ProfilesI had been trying to get answers regarding the cigarette smoke issue as well as persistent carbon monoxide and hydrogen sulfide exposure that I have been experiencingBased on my daily living experience, none of those issues have been addressedTo date the persistent issues with cigarette/e-cigarette smoke, carbon monoxide and hydrogen sulfide affecting my health have not been addressed by Property Profiles I have contacted the [redacted] regarding these issue several timesWhile the tenant who smokes has greatly curtailed his smoking after I filed the complaint with the Revdex.com, he certainly hasn't stoppedHistorically, every time I've inquired or submitted a complaint about the tenants smoking, he slows down or stops for a very short while but then starts smoking again in short orderI understand how difficult it is to prove someone is smoking in their residence but certainly most reasonable people would agree that asking a chronic smoker to promise to stop smoking, doing two drive bye's and asking tenants who had complaints issued against them to verify his smoking is not enough to conclude that someone has in fact stopped smoking or is not smoking in his apartment nor should their testimony of complaints be a substantial factor in determining my removal.I make $per week and have not been able to get a response from people/Realtors regarding rentals much less find an affordable unit and that's not even mentioning the cost of moving itselfThe tenant who smokes has installed a trike kit on his motorcycle, purchased new guitars, a vehicle and installed fiber optic cable in his unit shortly after his lease termination notice in August of As a Realtor Mr [redacted] you have a code of ethics that includes fair and honest treatment of customersI do not believe I am being treated fairlyYou seem to be making a very harsh decision based on limited knowledge/single/skewed perspective from what you've statedI have purchased a new toilet and sink for my unit, I've done some finishing work on the unit after the electrician left some work undone, I put carpet in to protect the floors, I tried to repair the crumbling wall on the apartment adjacent to me after someone hit it, I kept an eye on the vacant apartment for the property owners, I called to get a water leak repaired even though I don't pay for water, I've painted some areas that weren't covered well/peeling, I pay my rent early, I sleep at reasonable hours, I don't watch TV, I listen to music with headphones, etcWhat am I doing to give credence to my removal? To you Mr [redacted] this may just be a “business” decision but it affects a personal life and livelihoodMaking these kinds of decisions within a short period of time based on one sided and limited information doesn't seem fair or reasonableFurthermore, given the context of our most recent communications or even communication history, the termination notice appears very retaliatory in natureI'd like to ask you to re examine/re assess the situation and make a decision based on all the factsI would also like to address the “Termination” vs “Eviction” issue you mentionedI am not a lawyer and do not understand a lot of legal terminologyTo me and I believe most common people would agree, when someone knocks hard on your door at am on Friday morning before work to give you a paper that says you have days to leave the property, that very much feels like an evictionI would like to ask you Mr [redacted] if the tenant who smokes was served with a Termination Notice in the same mannerI would like to discuss with you how this feels personal with your responseAfter Property Profiles took over management, I was told several times a lease agreement would be dispersed for signingAn inspection was performed on my unit but a lease agreement was never providedSomething doesn't seem right in all of thisI ask for your consideration in reassessing the situation and thank you again for your time and consideration.Sincerely, [redacted] ***